Black and white

[bennyguran]

i have updated and still its black. windovs 10…need help

[spacedesk Marcel]

What exactly is your configuration?
spacedesk Driver/Server on Windows 10?
spacedesk Viewer on which platform? iOS, Android, Windows Store or Windows Desktop?

[profviolino]

I use Windows 11 on the server (desktop) and the viewer has a Windows 10 home (old laptop, my second monitor) and it ever works normally so december.
But today appears a notification for new version, I download and install but the viewer still showing just in black and white.
What remains to be done?
Thamks

[spacedesk Marcel]

Update needed for your spacedesk Driver/Server on Windows 11:
Install spacedesk Driver/Server version: Beta RC v1.0.50 (from spacedesk website)

Please also make sure that the Viewer/Client is up to date as well.
For your spacedesk Viewer on Windows 10 you have three alternative options:
– Install spacedesk Viewer for Windows 7 Beta III v0.9.39 (from spacedesk website)
– Install spacedesk Viewer for Windows 10 Beta v0.0.23. (from Microsoft Store – or follow link on spacedesk website)
– Use spacedesk HTML Viewer v0.9.10(follow link on spacedesk website)

[pablo247]

I have the same problem and I already tried the solutions that they gave you and nothing… if you can solve it, let me know

[spacedesk Lea]

Hi @pablo247 and @profviolino,
If the black and white screen is happening with your Windows 10/11 primary machine, could you please send us the diagnostic logs for further analysis. Just follow the steps below:
– Open spacedesk Driver Console in your Windows primary machine
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the black and white issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[pablo247]

the black and white screen occurs on the secondary screen with windows 7 and I already downloaded it again several times, and the main screen has windows 11 and that looks perfect, the problem is the windows 7 one, that is, the secondary one

[spacedesk Lea]

Hi @pablo247

This black and white screen is spacedesk Server issue.
The spacedesk server on primary machine is the one sending the black and white desktop image to the viewer app on secondary machine.
The spacedesk Viewer app is only rendering the desktop image being sent by the spacedesk Server.

Please send the diagnostic logs of the primary machine machine so that we can analyze why the server is sending a black and white screen to the viewer app.

[pablo247]

I hope that’s it

[pablo247]

Do you have an email to send the file? I compressed it and it reached 1 mega and it exceeds the allowed limit

[spacedesk Lea]

You can send it to AndroidApp@spacedesk.ph.
Please take note that by following the steps above, spacedesk Driver Console app should generate a diagnostic folder name like “2023-01-04-XXXXX-spacedeskRuntimeDiagnostics” (which contains all necessary diagnostic log files), then this is the folder that you should compress (zipped).

[pablo247]

I was able to send everything I needed and add my forum username

[Manueldeleonhn]

I have the same problem. I believe is for the versions. PC version is v1.05 and android version in my tablet is v0.9.1. How can I dowload the v0.9.1 for my pc?

[spacedesk Lea]

Hi @manueldeleonhn,

Please make sure to update your spacedesk Driver/Server in your primary machine.
Latest spacecesk Driver installer is available on the website https://forum.spacedesk.net#download.
Latest spacedesk Android Viewer app is available in Google Playstore.

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