Forum Forums spacedesk Discussions Failed to install new version

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  • #11463

    I tried to install a newer version 1.0.50., but could not.
    Uninstalling the old version also failed.

    The following error is displayed:
    “There is a problem with this Windows Installer package.
    A problem run asu part of the setup did not finish as
    expected. Contact your suppport personnel or package

    So I deleted various files and keys referring to the following URL.

    However, that also failed.

    Please help me…

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    spacedesk Lea

    Hi @taudag086468,

    Thank you very much for sending the spacedesk setup logs.

    Could you please try the following steps below:
    – uninstall the current old spacedesk Driver installed on your primary machine via Windows Control Panel or the original v1027 msi installer
    – reboot your primary machine
    – install the latest spacedesk Driver v1050 msi

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