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Hi @cmfield,
this is a current known issue on tablets without a touchpad/keyboard attached.
Can a touchpad/keyboard be attached to the tablet?
To activate touch, the spacedesk Windows viewer needs a tap event from the touchpad. It will then show a “Take control” message box.If a touchpad/keyboard is not available,
I suggest to install the Windows 7 viewer Beta III v0.9.45. This can be downloaded from our website.Hi @tm_beetle,
which device has the Code 10 error?
– spacedesk Android Control device?
– spacedesk Android USB Device?
– Fire HD MTP device?Is the tablet’s USB connection type set to File Transfer or Media Device MTP?
USB debugging off?Please send the diagnostics for each of your test case, (1) USB to USB and (2) mini displayport.
Please follow the steps below to get the diagnostics:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– connect the client to reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.Hi @dweaver,
the file you sent is only a part of the diagnostics.
The diagnostics should create a folder with name [date]-spacedeskRuntimeDiagnostics.Which device has the Code 10 error?
– spacedesk Android Control device?
– spacedesk Android USB Device?
– Lenovo MTP device?Have you tried with USB Type A on the laptop?
Hi @jerryss,
Is it the spacedesk Windows viewer from Microsoft Store?
To activate touch, the viewer needs a tap event from the touchpad of the Lenovo laptop. It will then show a „Take control“ message box.Touch also works for the second up to the Nth connected viewer.
Only that it will function as an absolute mouse.Hi @abefqy,
thank you very much for sending the files.
The files showed error 1726 which meant „The remote procedure call failed.“ Please try the following:Option #1.
In Task Manager, Services tab, the service RpcSs (Description: Remote Procedure Call (RPC)) Status should be „Running“. If not, please start it.
Try to install spacedesk.Option #2 (if Option #1 did not work)
Run a system file checker.
Open the command prompt as admin and type sfc /scannow.
When the scan has finished, try to install spacedesk.Looking forward to your feedback.
Hi @r3pek,
yes, it is a limitation.
Currently, only one HTML5 viewer connection is supported.As for the invalid certificate issue,
please try to clear the cache of the browser.Hi @Serhii,
what are the OSes of your phone and tablet? Is it Android or iOS?
Is the viewer on the laptop the UWP version?Which one of them did you connect first?
Did you notice if spacedesk showed a Network Connection Lost bubble message?Can you try to turn OFF then ON spacedesk using the spacedesk Driver Console
then connect the laptop first?Hi @flowerdealer,
About the right click, does it not work after a long touch/press on your client like the video below?
Video: https://www.dropbox.com/s/px5yx7ngkd4p9rl/Touch_right_click.mp4?dl=0Hi @daveighka,
We had few connection issues when McAfee firewall is installed on the machine.
Could you please check if it helps to add spacedesk into McAfee’s firewall settings?
Open your McAfee Firewall settings, click Ports and System Services then click the Add button.
System Service Name: spacedeskService
Local TCP/IP Ports: 28252
Local UDP Ports: 28252For reference, please see https://forum.spacedesk.netwp-content/uploads/2022/04/McAfeeFirewallSettings-spacedesk.jpg.
Hi @thingyman,
Thank you very much for the log files.
It seemed that you have vSpatial Remote Desktop Utility installed on your machine.
For now, spacedesk and vSpatial cannot coexist.
