Forum › Foren › spacedesk Discussions › fault connection with android phone via usb
- Dieses Thema hat 20 Antworten sowie 3 Teilnehmer und wurde zuletzt vor vor 4 Monaten, 2 Wochen von christmas aktualisiert.
-
AutorBeiträge
-
Mai 11, 2024 um 2:34 pm Uhr #26836christmasTeilnehmer
I tried everything that I could find, but it didn’t work. When I tried through wifi everything was okay, but via USB doesn’t work.
Mai 13, 2024 um 4:48 am Uhr #26845spacedesk NicoleAdministratorHi @christmas,
is ‚USB Cable Android‘ option checked in the spacedesk Driver Console?
Have you tried to restart your Android phone and Windows PC/laptop?
Maybe a faulty USB cable?
USB debugging OFF?For further analysis, please send us the diagnostic info via spacedesk Driver Console -> Diagnostics (make sure to download first the Debug View).
– switch Diagnostic Collection ON (check)
– Connect your spacedesk Viewer app and reproduce the problem
– switch Diagnostic Collection OFF (uncheck)
– click “Save All Information”
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply or upload to Dropbox/Google Drive/etc. and send us the link.Mai 13, 2024 um 5:52 pm Uhr #26860christmasTeilnehmerI tried to reinstall the application (on OC and Android Phone) with no result, I tried with different cables, also doesn’t work. I put a link to Google Drive with a diagnostic zip https://drive.google.com/file/d/1QBZk3Q7pqiWeVaA73CCqJlN9sij1NIVa/view?usp=sharing
Mai 14, 2024 um 12:57 am Uhr #26865spacedesk NicoleAdministratorHi @christmas,
based on your spacedesk diagnostics, USB Cable Android is not enabled and server is OFF.
To enable it,
– open the spacedesk Driver Console by clicking the spacedesk icon in the taskbar or by searching for it.
– click ON (this is the big text and button on the left of spacedesk Drivertext)
– Then, check the „USB Cable Android“ option underneath Communication Interfaces.
Please refer to our user manual, „Android USB Cable Connection“ topic
(https://manual.spacedesk.net/AndroidUSBCableConnection.html).- Diese Antwort wurde geändert vor 4 Monaten, 3 Wochen von spacedesk Nicole.
Mai 14, 2024 um 2:30 pm Uhr #26881christmasTeilnehmerunfortunately, the result is still the same, it is not working for me
Mai 15, 2024 um 5:23 am Uhr #26896spacedesk NicoleAdministratorHi @christmas,
Please update to spacedesk Driver v2.1.19.
If the problem still persists, please send us again the diagnostic info (same steps mentioned above).Mai 15, 2024 um 6:37 am Uhr #26897christmasTeilnehmerI updated the app, but still doesn’t work.https://drive.google.com/file/d/1dPMEUZ3lZl18e3dZ07Y7eUG_wcii_aS8/view?usp=sharing
Mai 15, 2024 um 7:17 am Uhr #26898spacedesk NicoleAdministratorHi @christmas,
the diagnostic info is incomplete but it seemed to indicate that the spacedesk server was suddenly stopped.
To analyze how this happened, download DebugView first – there is a download button in the Diagnostics and will show if it’s already available (please see attached screenshots).
Then please follow again the steps to get the diagnostic info.Have you checked if USB debugging is really OFF in your Android device?
Attachments:
You must be logged in to view attached files.Mai 15, 2024 um 10:15 am Uhr #26903christmasTeilnehmerI made the diagnostic again
https://drive.google.com/file/d/1xTzfRSZpcvxifujDDGhC3GSoVoWZgUU3/view?usp=sharingMai 15, 2024 um 8:59 pm Uhr #26905juandavid182TeilnehmerI have the same problem, please help me! here is the result of the dignosis
Attachments:
You must be logged in to view attached files.Mai 16, 2024 um 1:36 am Uhr #26908spacedesk NicoleAdministratorHi @christmas,
thank you very much for sending the diagnostics info.
Could you please try to disable or uninstall Amyuni USB Mobile Monitor?
This software product seems to conflict with our spacedesk USB driver.
Looking forward to your feedback.Mai 16, 2024 um 2:04 am Uhr #26910spacedesk NicoleAdministratorHi @juandavid182,
do you have splashtop installed on your machine and Android device?
Please try to disable USB debugging on your Android device.Mai 16, 2024 um 8:16 am Uhr #26915christmasTeilnehmerI don’t know where to find it, to be able to uninstall it. I don’t see it in the control panel.
Mai 16, 2024 um 8:43 am Uhr #26916spacedesk NicoleAdministratorHi @christmas,
is „USB Mobile Monitor“ listed in Settings -> Apps -> Installed apps?
Mai 16, 2024 um 10:33 am Uhr #26917christmasTeilnehmerI don’t have it
https://prnt.sc/nFVFteRg9M3MMai 17, 2024 um 3:31 am Uhr #26926spacedesk NicoleAdministratorHi @christmas,
based on the diagnostics info you previously sent, this USB Mobile Monitor Virtual Display is installed via LetsView.
It doesn’t seem to conflict with our spacedesk USB feature.BUT, it could conflict if:
1. LetsView’s ‚Control Android‘ feature is being used as this requires USB Debugging enabled on your phone. If it is enabled, please turn it OFF in the Developer Options settings of your phone.2. There might be an old driver version of USB Mobile Monitor installed.
Please check in Device Manager, View -> Devices by driver, if there is a usbmmu.inf listed (please see attached screenshot, DeviceManager_usbmmu.png, as an example).
If it’s present, right click on it and select ‚Remove driver‘.
Check both ‚Uninstall this driver from any devices that currently use it.‘ and ‚Attempt to force removal of this driver while it is still in use by devices.‘ (please see attached screenshot DeviceManager_usbmmu_removal.png).Looking forward to your feedback.
- Diese Antwort wurde geändert vor 4 Monaten, 2 Wochen von spacedesk Nicole.
Attachments:
You must be logged in to view attached files.Mai 17, 2024 um 10:19 am Uhr #26930christmasTeilnehmerI can’t find anything like that
https://prnt.sc/8AbKTxI1v_FjMai 20, 2024 um 8:47 am Uhr #26948spacedesk NicoleAdministratorHi @christmas,
does your phone have USB Debugging enabled?
If it has, please disable it.Mai 20, 2024 um 9:43 am Uhr #26949christmasTeilnehmerIt was enable, I disable it, but still no result
Mai 22, 2024 um 2:58 am Uhr #26967spacedesk NicoleAdministratorHi @christmas,
when you connect by USB, does the message „Open spacedesk to handle USB (spacedesk)?“ pop-up on your Android phone (please see attached screenshot, Android_spacedesk_popup.jpg)?
If it did not show, please check in USB accessory options if File Transfer is selected (please see attached screenshot, Android_USB_accessory_options.jpg).Attachments:
You must be logged in to view attached files.Mai 23, 2024 um 10:31 am Uhr #26979christmasTeilnehmerThe first one doesn’t pop up. I think I saw it in the beginning, but now – no.
the second screenshot is the same as mine. -
AutorBeiträge
- Du musst angemeldet sein, um auf dieses Thema antworten zu können.