Forum Foren spacedesk Discussions PC lags and freezes after updating to v 1.0.43

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  • #8909
    Mrjtrix
    Teilnehmer

    I’ve been happily using spcaedesk with only occasional issues (It disconnects when an update is needed)

    After the current update to Beta RC v1.0.43 8.1 (64-bit) (on a windows 7 PC) my ipad connects but the PC lags and becomes VERY slow to respond. I tried uninstalling and reinstalling the spacedesk driver software but it didn’t see to help. Any advice? Thank you.

    #8934
    spacedesk Lea
    Administrator

    Hi @mrjtrix,
    For further analysis, could you please send us the diagnostic logs of your Windows7/8.1 primary machine.
    To get the diagnostic logs for Windows7/8.1 machine, please download the spacedesk diagnostic script here, then extract it.
    https://www.dropbox.com/s/d8w439rp66vqbr1/2022_spacedeskDiagnosticTool_Legacy.zip?dl=0

    Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
    This script will start a debug view app to capture spacedesk debug traces. If there’s a pop-up message from DebugView, just press “Agree” to proceed.

    On step 4 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.

    After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
    Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

    #8939
    Mrjtrix
    Teilnehmer

    Thank you for your assistance.

    When I first connect the iPad it seems to work OK for a few seconds.
    But then I hear another tone (similar to a USB connecting sound.. as if connecting again?).
    Then the PC slows down and the cursor slows and freezes etc.

    When I had the spacedeskDiagnosticTool.cmd open and connected the viewer app the issue didn’t seem bad. The cursor seemed pretty normal and I could move it between the two screens.
    After running the script however, every thing was pretty much stuck and I couldn’t move the mouse etc.

    Please find the attached file you requested.

    Thank you.
    Jason

    #8940
    Mrjtrix
    Teilnehmer

    I received an error uploading the file.
    „File exceeds allowed file size.“

    #8944
    spacedesk Lea
    Administrator

    Hi @mrjtrix,
    Thanks for the feedback.
    Can you maybe try to split the contents and send 2 (or 3) zip files?
    OR maybe upload the zipped folder in dropbox or google drive, then just send us the download link?

    #8947
    Mrjtrix
    Teilnehmer
    #8948
    spacedesk Lea
    Administrator

    Hi @mrjtrix,

    Thanks for sending the diagnostic logs.
    It seems that dxdiag.txt file is missing, could you also please send it?
    Just run dxdiag.exe, click Save All Information then send us the output file (dxdiag.txt).

    #8958
    Mrjtrix
    Teilnehmer

    I’m sorry, I don’t seem to see dxdiag.exe I see a Dbgview.exe in the unziped files as well as the folders created. I have attached a zip file of all. I hope this is what you need. Thank you.
    I do have a DxDiag.txt file saved on my desktop but it is dated 7-16-2021 So I think it was from an old support ticket. (I’m not sure how I created it) as all I see in the spacedeskDiagnosticTool.cmd is Dbgview.exe and spacedeskDiagnosticTool.cmd

    #8959
    Mrjtrix
    Teilnehmer
    #8965
    spacedesk Lea
    Administrator

    dxdiag.exe is a Windows tool, you can easily search it via Windows Search bar or via start menu..

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