problem when updating version win 10 64 v1069 to v1075

[ravee]

I just wanted to update to the latest version, via the update feature in the console. after I clicked install, I followed the steps that should be. But, when entering a section like „you have a previous version, continue updating“ the process seems to go smoothly, until the status „uninstalling spacedesk android control driver“, a notification appears.

The notification dialogs „An error occurred while uninstalling the spacedesk driver. The uninstallation will complete with an error. Please do this setup again. restart the machine and run it“

after that the installer application is stuck, not running anymore. i searched & followed the method on the official spacedesk web. it still runs like that. then i tried to repair/remove using the previous (.msi) installer (v1069). but, it has the same problem and stuck in the same status.

is there any other solution, I can’t use spacedesk at all.

Thank you.

• Dieses Thema wurde geändert vor 1 Woche von ravee.

[spacedesk Christian]

Hi @ravee,

Have you tried rebooting your primary machine? could you please try rebooting and then remove the spacedesk driver using the .msi?

if the issue still persists, please provide us with the following files:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[compexpert]

HI Christian,

I have same issue with the software and generated the zip file. Could you check the files please?

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[spacedesk Christian]

Hi @compexpert,
Thank you very much for sending the required files.
Based on the logs, v1067 was uninstalled properly. However, v1075 fails because there is a missing INF file. Could you please try installing the latest spacedesk Windows driver v1076? If it fails again, try to install it in a different folder.

[Autor]

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