Hi @aligale,
Based on the attached screenshot, you have Nvidia Shadowplay installed. Could you maybe try to disable it on Nvidia GeForce Experience app? then maybe reboot your primary machine and try again with spacedesk.
also, if you want to use a wired connection with your Ipad, please update your spacedesk Windows Driver to version 2.1.0.0, this update already has the native iOS USB support. you don’t have to use USB tethering to connect your iOS anymore.
Please refer to CONNECTING A NEW DISPLAY MONITOR OVER THE USB CABLE -> Direct USB Cable Connection -> iOS USB Cable Connection chapter in our user manual –
https://manual.spacedesk.net/iOSUSBCableConnection.html
Hi @compexpert,
To make it clear, there was no problem with uninstall. The error occurs during the installation stage, and it fails because it cannot find the files generated in the destination folder.
In this case, please try the following:
1. Do not upgrade from old version to another. instead, completely uninstall spacedesk first via previous msi or Programs & Features
2. Generate msi trace (msiexec.exe) of the spacedesk MSI installer while spacedesk is installing.
to do this, please download the spacedeskMsiTraceGenerate.zip here:
https://www.dropbox.com/s/vr17lj6n63k52rh/2022_spacedeskMsiTraceGenerate.zip?dl=0
– extract the zip file
– copy the spacedesk MSI installer you will use to install inside the folder then click the get_trace.bat
– the script will prompt you to enter the MSI file name then press enter
– it will run the spacedesk installer
– change the destination folder (check if the destination folder is created)
– if you encounter the error again, please send the spacedeskmsi_trace.txt generated inside the folder together with the dxdiag file and setupapi.dev.log file located in C:\Windows\INF
Hi @geraltrivskiy,
Did the progress bar for the ‚USB Cable Android‘ option finish when you clicked on it?
Please refer to the attached screenshot for assistance.
Could you please provide us with the following files:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
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Hi, Im trying to use this app to connect my tablet to laptop via USB, but I have issues with enabling USB connection
When I click on the „USB Cable Android“ it doesnt responding or changing state, so plugging tablet doesnt lead to anything
I found file list of driver and found out that Im missing some of the files, one of them is spacedeskDriverAndroidUsb.sys , so maybe thats the reason of my problem, but I dont know how to solve it since I’ve already reinstalled driver couple of times and it doesnt helped
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Hi @wil,
for A. This is not possible for spacedesk since we only support USB cable connections for Android and iOS.
for B and C. we are not sure if this setup will work and give you your desired result, this set-up is yet to be tested. however, you can still try it at your own risk and see which will work.
We can only suggest establishing a Wi-Fi Direct connection to create a network between your laptops.
this can also achieve similar performance as USB. Configure Windows PC or Android device as WiFi Direct (Hotspot) and connect to it before connecting spacedesk. Please check chapter PERFORMANCE TUNING -> Use Wifi Direct / Wifi Hotspot / Wifi Access Point in the instruction manual.
Link: https://manual.spacedesk.net/UseWifiDirectWifiHotspotWifiAcce.html
Hi @vivid,
Could you maybe you please send us the Diagnostic logs of this Issue?
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– please try to connect to your usb 3.1 port and reproduce the issue.
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @aligale,
Upon checking your logs, we found no traces of attempts made to connect to the server.
Could you maybe provide us further information about this issue?
-on your iPad, do you see your server name on connection page?
-is your iOS viewer freshly installed? have you clicked „Allow“ on the prompt saying „spacedesk would like to find and connect devices..“ –
-could you also check if client isolation is enabled in Wi-Fi router settings. If this setting is enabled, it will prevent direct communication between connected PCs/devices.
-if your server is discoverable by your client, do you maybe have Nvidia ShadowPlay installed on your machine?
Could you please check for any incompatible software, just run the spacedesk Driver Console -> Diagnostics -> Incompatible Software Products. if there is, please uninstall or disable it and try again with spacedesk
You can also try to connect using our iOS USB connection. to try this, please refer to CONNECTING A NEW DISPLAY MONITOR OVER THE USB CABLE -> Direct USB Cable Connection -> iOS USB Cable Connection chapter on our user manual.
Link: https://manual.spacedesk.net/iOSUSBCableConnection.html
Hi @fritzmark,
I see, Could you please try uninstalling the old version first by following this chapter UNINSTALL ON WINDOWS PRIMARY MACHINE -> Troubleshooting Uninstall on our user manual?
Link: https://manual.spacedesk.net/TroubleshootingUninstall.html
Hi @xtreme64,
Thank you for providing further information about this concern. We are glad that you found a solution to remove the ads/malware from your device. we appreciate the change in rating as well. Just a reminder to always download spacedesk from its official download links/pages found on our website.
We will now close this topic. If you have any other concerns or encounter any spacedesk-related issues, please don’t hesitate to let us know by creating a new topic and we’ll be happy to assist you.
I started a topic before: https://forum.spacedesk.net/forums/topic/we-need-a-client-of-macos-native-version/
iOS version seems that the resolution is not optimized for iPad and Mac.
May an optimized verion be possible? Or,
Is optimizing work possible for resolution reson?
Trying to connect my iPad to my pc via spacedesk on windows 10. Have manually allowed ports through both my firewall and through my router and disabled kaspersky. My diagnostic logs are attached. I’ve been browsing solutions both on these forums and other parts of the internet, and I’m tired. My pc has a history of resisting connections over wifi, Wallpaper Engine for mobile uses a similar system and also fails connections. Not looking for a solution for that, obviously, but I feel like the two may be related.
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Hello,
While on the road, Wi-Fi reliability can be unpredictable. Is there a way to utilize spacedesk between two or three laptops running Windows 10?
These laptops only have USB ports available.
I’m contemplating the following options:
A. Use two USB cables to directly connect three laptops.
B. Utilize three USB to RJ45 adapters and establish a network connection solely for spacedesk (3 RJ45 + 3 cables + hub).
C. Incorporate three additional Wi-Fi USB adapters via USB (though stability might not match options A and B).
Any advice?
Thanks for your assistance.
Wil
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Dieses Thema wurde geändert vor 10 Monaten von
Wil.
Hello, Christian
Thank you for your responce.
I’m trying several USB troubleshoot but currenty there is no improve.
File transfer seems to be working in USB 3.0.
I found the following three messages:
####################################
Level: Error
Device USB\VID_0000&PID_0003\5&2cf64626&0&17 had a problem starting.
Driver Name: usb.inf
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Service:
Lower Filters: spacedeskDriverAndroidControl
Upper Filters:
Problem: 0x0
Problem Status: 0xC00000E5
####################################
Level: Warning
Device settings for USB\VID_0000&PID_0003\5&2cf64626&0&17 were not migrated from previous OS installation due to partial or ambiguous device match.
Last Device Instance Id: USB\VID_04D9&PID_4545\5&2cf64626&0&2
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Location Path:
Migration Rank: 0xF000FFFFFFFFF120
Present: false
Status: 0xC0000719
####################################
Level: Information
Device USB\VID_0000&PID_0003\5&2cf64626&0&17 was configured.
Driver Name: usb.inf
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Driver Date: 06/21/2006
Driver Version: 10.0.22621.2506
Driver Provider: Microsoft
Driver Section: BADDEVICE.Dev.NT
Driver Rank: 0xFF0000
Matching Device Id: USB\CONFIG_DESCRIPTOR_FAILURE
Outranked Drivers: usb.inf:USB\CONFIG_DESCRIPTOR_FAILURE:00FF2000
Device Updated: false
Parent Device: USB\ROOT_HUB30\4&6970116&0&0
I Think my tablet had adware because I only used it for SpaceDesk, the malware seemed to only trigger while I was in an app and not trigger otherwise, I have flushed it out and restarted my device and so far so good! Sorry for complaining I never expected to get malware on this device cause I dont use it for anything else so it`s wired. I have also removed my 1 star complain on google store I hate to complain but your app is so damn good that I was upset when I had the issue. If anyone else expects the same issue just tell them to flush their device cause they have viruses.
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Diese Antwort wurde geändert vor 10 Monaten von
Xtreme64.
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Diese Antwort wurde geändert vor 10 Monaten von Xtreme64.
Hi @vivid,
spacedesk Android USB should work with both USB 2.0 and USB 3.0 ports and cables.
Have you tried troubleshooting your USB 3.1 port? does it work with file transfer?
Could you also try plugging it on your USB 3.1 port and check spacedesk Android Control in device manager if there are any errors (indicated by an exclamation mark).
Hi,
I tried the new USB Cable driver for iOS w/ ver 1.0.78. Great work on the progress!
However, I lost iPad pen support. The error message is “unsupported feature on server-side. You can not use the stylus feature with your current windows-PC spacedesk drive. Please install the latest spacedesk driver from http://www.spacedesk.net.”
iPad pen support does work wirelessly but not wired. I still have touch support in both cases.
I don’t want to do any windows updates unless it’s necessary. Just wondering if this feature loss is a work in progress?
Regards,
Bill
Hi @flyingace63,
The “X” button found on upper right corner of windows viewer when in full screen mode is currently intended for Windows (Surface) tablet that don’t have keyboard attached and no way to exit from full screen mode.
We will improve this feature very soon.
In case you want to disable it, we can only suggest 2 things:
– only maximize the spacedesk viewer window instead of full screen mode, OR
– if you are not using the touch feature, maybe you can disable it in viewer’s Functionality settings (temporarily), if you want to go to full screen mode.
Hi @compexpert,
please try to change the destination folder to a different drive (see attached screenshot as an example).
If the issue persists, please provide us with the following files:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
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Hi @tiny10dude,
the spacedesk display is on extension mode. The window must be dragged from your main display to the spacedesk display.
If you wish to mirror/duplicate your main display to the spacedesk display, please change it via the Windows Display Settings. For further details, please refer to Desktop Extension or Desktop Duplication (mirror) Settings in Display Control Panel topic of our user manual, https://manual.spacedesk.net/DesktopExtensionorDesktopDuplica.html.
Hello,
My phone can view and control my other PC perfectly. When trying to access that same PC from my laptop, most of the screen doesnt show any windows live. to elaborate, i can press start menu and see it, and click programs, but i wont see them load. if try to open or close or interact with any window, nothing will be seen on my viewer. its virtually frozen in every way with the exception of being able to see start menu load, and the taskbar updating and flashing when i load windows, those windows just dont appear.
looking at that client desktop in person, i can see the windows pop up, the viewer just doesnt see any of it.
i hope i was able to convey this strange behavior. and everything works perfectly fine when controlling it from my phone, so i believe the issue is the „spacedesk Viewer for Windows 7“. (i cannot download the windows 10/11 version as there is no exe, and only windows store version, which i dont have access to.)
video showing what i see:
[video src="https://i.imgur.com/QGcVm1K.mp4" /]
Thanks for any help on this issue!
If you go to Bluetooth and other devices in the Windows settings, find „Spacedesk Composite Device,“ remove it, and reconnect the cable between your displays, then it should work.
This issue happened to me because I was updating spacedesk while my secondary device was plugged in. My assumption is that the only device that was actually disconnected was the virtual Graphics Adapter and the composite device remained active during the driver update. So when the update finished, I believe spacedesk didn’t recognize that the Composite Device was its own device and didn’t start the graphics adapter because of that.
We are really wondering what makes you think that spacedesk is showing advertisement. spacedesk does not show any addvertisement and never did.
Also you cannot make any purchase currently.
We will soon release a business version. This paid business version will have the same features as the free version. None of them involves any advertisement.
Can you give any further information what makes you think that you see advertisement in spacedesk?
Hello, I have noticed recently in using spacedesk that I get 30 seconds ads every few minutes and I don`t know if this is a feature or if i can pay to not see ads…
For reference, I am using the desktop version to connect to an android tablet to extend my monitor, the ads I get are on that tablet.
Any way to fix it? Is there a premium version I need to purchase to not see the ads?
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Dieses Thema wurde geändert vor 10 Monaten, 1 Woche von Xtreme64.
Thanks for the reply, the purpose of my test was to play emulator games in Spacedesk, something like Steam Remote Play, but Spacedesk is more smooth and does not require Steam. The goal was to connect an USB-C gamepad to an Android tablet and use Spacedesk over Wifi Direct (or a 5Ghz Wifi). Since the emulator I use caps the fps in 30, the performance over Spacedesk is pretty good.
If you have an IP Address with letters, then you probably have an IP V6 address.
To connect spacedesk you need an IP v4 address.
Run „ipconfig“ on your Windows machine and see if there is any network adapter with IP v4 Address.
Or use spacedesk Driver Console on your Windows machine to find network interfaces and their IP v4 Address.
Please also check instruction manual (especially the paragraph below):
https://manual.spacedesk.net/NetworkDiscovery.html
Hi Christian again,
I try with again with the file spacedesk_driver_Win_10_64_v1078.msi . But same message on the screen. The Setup can not find the file for deleting.
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Hi @adonias,
Some gamepads, such as the Playstation Dualsense/Dualshock wireless controllers can be used as input devices through Bluetooth connection, although limited to a keyboard’s arorw keys and mouse’s behavior.
However, it’s important to note that this particular setup has not yet been proven to be effective with spacedesk during gaming or basic Windows activities, as further testing is required.
Question: What is your purpose in connecting a gamepad to an Android device with spacedesk?
Hi @goodmanmsu-edu, @afalout,
We have released a new spacedesk Windows 7 viewer v0.9.43 on our website.
this includes the fix for non-working touch input in Windows tablet/surface devices. Please try it and let us know if it fixes the issue in windows 7 viewer.
Looking forward to your feedback!
Hi @joe, @mstraatm,
We have released a new spacedesk Windows 7 viewer v0.9.43 on our website.
this includes the fix for non-working touch input in windows tablet/surface devices. Please try it and let us know if it fixes the issue.
Looking forward to your feedback!
Hi @santiiju2,
Glad it worked out for you!
We will now close this topic. In case you encounter any spacedesk related issues, just let us know and we’ll be happy to assist you.
Hi @demon518336,
For blackscreen issues,
– open the Windows Display Settings on your primary machine and check if the spacedesk display is detached/grayed out, and if it’s detached just attach it by selecting extend or duplicate
– check for any incompatible software, just run the spacedesk Driver Console -> Diagnostics -> Incompatible Software Products
For the failed installation of 32-bit version, is there any error that pops up? what does it say?
Could you try restarting your PC and then try to install again? there may be a pending reboot in your system..
If that doesn’t work, please provide us with the following files:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Is there a way to use a gamepad connected to Android (Bluetooth or USB-C) as input with Spacedesk?
Hi @santiiju2,
based on the traces, spacedeskdriverbus failed to install on your machine.
We have released a new spacedesk Driver v1077, could you please try installing this version?
if it still doesn’t work, could you please send us the output of the following, just follow the steps below.
-Open Command Prompt as an Administrator
-type pnputil -e
-copy all and save to a text file
Send us the textfile in your next reply.
Hi @santiiju2,
Could you please check if there are pending Windows updates in your system settings (or your current update may be lacking some important packages.) If there is, please try to update them and try again with spacedesk.
If that didn’t solve your problem, could you maybe try the suggestions found on this website?
Link: https://softwarekeep.com/help-center/there-is-a-problem-with-this-windows-installer-package
in case the Issue persists, could you please resend us your spacedeskSetup.log together with the following files:
– Run dxdiag.exe on your primary machine, click “Save all information”
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
in case it exceeds the allowed size, send it to us by uploading it to any cloud storage app like google drive or dropbox and send us the link.
Hi @compexpert,
Thank you very much for sending the required files.
Based on the logs, v1067 was uninstalled properly. However, v1075 fails because there is a missing INF file. Could you please try installing the latest spacedesk Windows driver v1076? If it fails again, try to install it in a different folder.
Hi @flyingace63,
We had to move your post to a different topic as your problem is with iOS devices.
for the touch issue, did you encounter this while you were using Air Manager 4?
we have previous cases where MSFS (another flight simulator) is problematic when it comes to touch.
maybe this problem is related to yours, could you try spacedesk without running Air Manager 4?
hi @acs,
For your Black screen problem, do you maybe have Nvidia ShadowPlay installed on your machine?
Could you please check for any incompatible software, just run the spacedesk Driver Console -> Diagnostics -> Incompatible Software Products. if there is, please uninstall or disable it and try again with spacedesk
Hi @shadowdash,
yes, you can connect your tablet to your desktop with spacedesk as long as they are connected to the same wifi network. you can also use native android USB connection aswell.
Please refer to CONNECTING A NEW DISPLAY MONITOR OVER THE USB CABLE -> Direct USB Cable Connection -> Android USB Cable Connection chapter in our user manual –
https://manual.spacedesk.net/AndroidUSBCableConnection.html
Hi @invalid,
in-game experience while using spacedesk depends on a lot of factors such as network connection, game settings, and your machine’s hardware/software specs.
there are a few things you can check and try.
1. Wi-Fi connections can be sensitive to various factors, such as distance or the number of connected devices, which can affect their performance. you might want to try using a wired connection for a much better performance.
please check the chapters under PERFORMANCE TUNING -> Use Direct Cable Connection on our user manual –
https://manual.spacedesk.net/UseDirectCableConnection.html
2. recalibrate your in-game settings and spacedesk viewer settings
3. make sure spacedesk driver and viewer are updated to the latest version
4. make sure your Graphics adapter is updated.
Hi @demon31,
Experiencing a BSOD/GSOD when using a USB tethering connection is a known issue. Instead, you can use our native Android USB feature. Please refer to CONNECTING A NEW DISPLAY MONITOR OVER THE USB CABLE -> Direct USB Cable Connection -> Android USB Cable Connection chapter in our user manual –
https://manual.spacedesk.net/AndroidUSBCableConnection.html
as the you can say my pc getting green screen of death while using the spacedesk via usb tethering. It’s usually happens when pc is fully loaded and when I close the photoshop or the game my pc keep’s crashing. I’m using usb 2.0 port and Android 11 device.
As you might guess I dont have any screenshot about it.
Hi @vfransant,
We have just released a new spacedesk Windows Driver v1076 and spacedesk iOS viewer that includes support for USB iOS.
Please update your Driver and Viewer to the latest version. Please try it and let us know if this works for you. Looking forward to your feedback!
Hi @struct2009,
We have just released a new spacedesk Windows Driver v1076 and spacedesk iOS viewer that includes support for USB iOS.
Please update your Driver and Viewer to the latest version. Please try it and let us know if this works for you. Looking forward to your feedback!
Hi @daemonium, @st-destiny
We have just released a new spacedesk Windows Driver v1076 and spacedesk iOS viewer that includes support for USB iOS.
Please update your Driver and Viewer to the latest version. Please try it and let us know if this works for you. Looking forward to your feedback!
Hi @afalout,
We moved your reply from its original thread to focus on the touchscreen issue of your viewer.
so touch is not working on both win7 and win10 viewer is that correct?
Could you maybe you please send us the Diagnostic logs of this Issue?
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– take control of the viewer and try to reproduce the issue. please use win7 viewer
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
also, after following the steps, could you try again if the touch screen would work this time?
Hi @glockmane,
Current spacedesk Win10 viewer from the play store does not support ARM based processor
Thanks Christian,
1) same resolution on both: 2736*1824
2) W7 viewer initially started rotating in wrong directions, but after a while i figured out that if I disconnect once it is in Portrait – and manually flip orientation on server using Windows Display settings, then it will stay in Portrait. So that is GREAT. Obviously not ideal but it works once you figure it out.
3) Not sure what to do regarding the link you referred me to? The user with the issue in that thread stated that touch stared working after he removed W7 client and reinstalled W10 one from the Store. Obviously if I do that, I will lose the Portrait mode again.
Also, the Take Control instructions to „simply use your Surface tablet’s mouse and click inside the active spacedesk viewer. A dialog box will appear, click ‘Take Control’“ do not work here – or do not work on W7 viewer. I get „Press ALT+shift to exit remote control“ instead. So Im assuming that Remote Control is already active? Either way, touch works outside the Viewer, does nothing inside the Viewer.
Thanks for your help!
Hi @afalout,
-Could you please check in settings > system > display what is the resolution of your server and client display?
-Yes, win7 viewer also works on windows 10. please try it on your side.
-For the touch issue: please refer to the suggestions from this topic ( https://forum.spacedesk.net/forums/topic/touchscreen-inop-under-viewor-on-surface-tablet/ )
Hi @robochemist,
Thank you very much for providing the steps for this issue:
we have tried but are still unable to reproduce it on our own windows tablet.
We just have a few more questions..
1. for #4, I thought you need to set a custom resolution like 800×600 in the spacedesk viewer which will then AUTOMATICALLY set its orientation to ‚portrait-flip‘ upon connect? –„Whenever I set a custom resolution like 800×600 in spacedesk, the values come out flipped on my Windows host machine“
2. what is your primary screen’s resolution?
3. for @goodmanmsu-edu, does your windows tablet has windows10 OS too?
4. a lot of info has been provided and has been very useful in investigating this issue, but if it is possible, maybe you could also send us a video clip showing the steps and actual result of this issue? this is only optional.
I have tried replying to the last thread with this name (https://forum.spacedesk.net/forums/topic/broken-aspect-ratio-rotation/) but across multiple devices and times of day, it won’t let me reply, so i’m making a new topic.
Here are the steps in answer to your previous question:
1. Install SpaceDesk from the MS Store onto a Windows 10 tablet
2. No configuration on the viewer (default space desk resolution and settings)
3. Connect to host
4. Set rotation for the viewer’s display to „Portrait (Flipped)“ in the host desktop’s settings (This is the view shown in my screenshots)
I think the problem has less to do with the program itself and more about what hardware it’s installed on. It’s probably how Spaceadesk handles rotation/orientation/scaling on Windows TABLETS specifically. I’m not sure how Windows handles this exactly, but my theory is that rotation on tablets is handled differently from desktops, and SpaceDesk doesn’t know how to deal with the tablet’s style of rotation reporting. All the resolutions are correct, the output is just getting rotated and squished around. I’m not a Windows expert but that’s what I think so far…
