Hi @firefall,
Thanks for sending the requested files.
The dump analysis shows a crashing Intel Graphics driver (igdkmd64.sys).
We can’t tell if it was the spacedesk driver that causes it to crash, there’s not much details in the (stack) trace.
In any case, spacedesk bugs on our Windows 7/8.1 driver will not be fixed any more.
Further improvements (e.g. bug fixing and feature implementation) on Windows 10 spacedesk driver is our priority at the moment.
If you like, you can upgrade to Window 10 and the BSOD (blue screen of death) will most likely gone.
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Hi, I was able to use my Samsung Galaxy Tab S6 Lite S-Pen yesterday. However, the feature can not be and it prompts up the msg.
Unsupported feature on server-side
You cannot use the stylus feature with your current Windows-PC spacedesk Driver.
Thereafter, I have download and install the latest version of spacedesk v1.0.7. However, the issue remains unresolved. Please help.
Hi @makesgood,
Do you have Nvidia graphics driver on your primary machine?
Is Nvidia ShadowPlay/screen recording currently active?
If yes, please disable it, reboot then try again with spacedesk.
If problem still persist, please send us the following info:
Primary Machine
– operating system (Windows 8.1/10)?
– graphics adapter (AMD/Intel/Nvidia)
– network connection type (wired/wireless/USB tethering/WiFi Direct)
Secondary Machine
– Viewer type (Android/iOS/Windows/HTML5)
– network connection type (wired/wireless/USB tethering/WiFi Direct)
Hi @cody,
Seems like the uninstall issue we have on our previous installer.
Could you please try the following:
– reboot your primary machine
– delete the C:\Users\Public\spacedeskSetup.log
– open device manager, just run devmgmt.msc
– click View tab -> Devices by connection
– scroll down and find spacedesk virtual HID device
– underneath spacedesk virtual HID device, please right-click -> Uninstall device each devices (one by one)
– then uninstall spacedesk virtual HID device last
– try to uninstall spacedesk via Control Panel or original MSI installer
– reboot your primary machine then try to install the latest spacedesk version 1.0.6
Thanks for the reply. At least I now know that I am not doing something wrong.
Is this likely to change in future? My expectation would be that the mouse pointer becomes active on whichever screen I touch.
Anyway I am still very happy with Spacedesk as a multi-screen solution 🙂
Hello, I’m using windows 10 where I had spacedesk installed for a long time. Recently I created a new windows user and I wanted to use spacedesk there too. But I couldn’t and I couldn’t install spacedesk either so I tried uninstalling it from the main account. When I didn’t succeed I deleted the second windows account and went to reinstall spacedesk on the primary account.
spacedesk Windows DRIVER Setup gives a message that there’s already a version installed and asks if I would like to update it. Then it proceeds to get stuck. The driver doesn’t install. Is there anything that I can do?
Hi @downed_aviator,
Yes, as you have observed that is the current design of Touch feature in the current spacedesk Beta version.
The actual touch screen (no more mouse pointer) will be supported on first connected viewer app.
Then on the next viewer connection it will use the old spacedesk absolute touch (with mouse pointer visible).
Hi @edgreenberg,
You can use the spacedesk HTML5 viewer on your raspberry pi device.
Just open a web browser and go to http://viewer.spacedesk.net/ and connect to the IP address of your primary machine.
Hi @firefall,
Please make sure that you have an updated graphics adapters – Intel HD Graphics 3000, NVIDIA NVS 4200M.
For further analysis, could you please send the following:
– run dxdiag.exe on your primary machine, click „Save All Information“, save the output file (dxdiag.txt)
– most recent dump file (*.dmp) of your BSOD with spacedesk which is located in C:\Windows\minidump folder.
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Hi @finn775,
Current spacedesk version does not support remote sound/audio yet.
This is already in our to do list but has low priority at the moment.
We are currently very busy with higher prioritized features and bug fixes.
Hi @benedict,
Full screen mode should be available on our spacedesk Windows Viewer app.
Are you using our most recent spacedesk Viewer app from Microsoft Store? Or the Desktop version 0.9.30?
For assistance, please check the attached screenshot.
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I’m very happy to report I just noticed there was an update available on my iPhone; so I also checked my old iPad (which is what I use with Spacedesk). There was an app update available. which I updated, and it looks like they fixed it! Yay, so exciting! Thank you so much.
Hi @mrjtrix
Our developer is currently fixing various bugs in our current spacedesk iOS viewer app (including app crash issue).
We will get back to you as soon as we have new version released on the App Store.
For further analysis, may we request for your iOS application logs?
In order for our developer to receive it, please go to your iOS device’s Settings -> Privacy -> Analytics & Improvements, then enable the „Share With App Developers“, then try to reproduce again the spacedesk viewer crash.
Reference: https://support.apple.com/en-us/HT202100
Hi @seamusreichert,
Is the issue on your side related to spacedesk Driver?
Or is this a problem of updating your Nvidia graphics driver?
Hi @palexdev,
Could you please try the following on your primary machine.
– right-click C:\Windows\Temp folder -> Properties -> Security tab -> Advanced -> Permission tab -> Continue
– check if you find the Users or Authenticated Users and make sure it has Full Control access
If none, just Add -> Select a principal, then type „Users“ and click Check Names and click OK
– Then make sure to check the Full Control access for the Users then click Apply -> OK.
After following the steps above try to run-install again the spacedesk MSI installer.
Current public spacedesk version BETA RC v1.0.4 supports Windows 11 Insider Previews.
Please download and try it out.
I have a HP ProBook 4440s Laptop with an intel core i5 3210M 2.50ghz
I use spacedesk for like 15 minutes and i get a BSOD (Blue screen of death), I don’t know what’s the reason of this error.
Primary device: Windows 10 20H2
– Primary machine operating system: Windows 10 20H2
– Secondary machine operating system: Android 11
– Primary machines’s Graphics adapter: Intel HD Graphics 4000
– Network connection type: USB tethering
I set up my old desktop for my son. It didn’t have a monitor, so I am using spacedesk to let him use a laptop as his monitor. I downloaded the viewer on my pc, so he can show me stuff he’s working on. All I see is his desktop background. Its showing that windows are open on the task bar. But nothing shows up on my viewer. Can only one device view his desktop? Or is it because he is connected thru an ethernet cord (basically a local connection) and won’t register for mobile viewing? Attached image.
Hi @halvorson,
If you have splashtop WiredX display or Duet display driver installed on your primary machine, please uninstall then reboot your primary machine before connecting a spacedesk viewer app.
For more info, please check Incompatible Display Hook Driver Detected chapter in our user manual https://spacedesk.net/user-manual/.
Hi @czmenz,
If you have splashtop WiredX display or Duet display driver installed on your primary machine, please uninstall then reboot your primary machine before connecting a spacedesk viewer app.
For more info, please check „Incompatible Display Hook Driver Detected“ chapter in our user manual https://spacedesk.net/user-manual/.
Hi code,
If you have splashtop installed on your primary machine, please uninstall it, reboot the try again with spacedesk.
For more info, please check the Incompatible Display Hook Driver Detected chapter in our user manual https://spacedesk.net/user-manual/.
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