Hi @kabo,
We are currently fixing the attach button.
In the meantime, could you please open the spacedesk Driver Console and check for any Incompatible Software underneath Diagnostics.
For further assistance, please also check the troubleshooting chapters in the user manual https://forum.spacedesk.netuser-manual/.
Hi, I am trying to use SonarPen on my Android tablet (Fire HD 10) with spacedesk, however spacedesk keeps telling me that SonarPen is not connected even though I have calibrated it, enabled it in the client and plugged it in, and even when I redo those.
I can still use it for touch input but its pressure sensitivity will not be registered.
Connection method: Wi-Fi (I will try anything, but I don’t think networking is related to the problem)
Host specs:
OS: Windows 10 Professional 64-bit
CPU: Intel i5-4590 (Quad-core 3.7Ghz)
GPU: nvidia GTX 1050 Ti (4GB vram, monitor resolution 1920×1080)
RAM: 16 GB
Client specs:
OS: Fire OS 7 (Android 9)
CPU: Mediatek MT8183 Helio P60T (Octa-core 2.0Ghz)
GPU: Mali-G72 MP3 (?)
RAM: 2 GB
Hi @vickyscalling,
For further analysis, could you please send us the spacedesk diagnostic info of your primary machine?
Just open the spacedesk Driver Console -> Diagnostics, then click the “Save All Information” button.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @sp,
Thanks for sending the diagnostic info.
Based on the logs, you have an old Intel graphics adapter with WDDM 1.1.
Desktop Duplication on primary machine is not supported if you have an old version of graphics adapter with less than WDDM 2.0 version.
Just download the latest driver version from Intel website OR if it did not work try to downgrade the graphics driver to Microsoft Basic Display driver via device manager.
Please take note that downgrading to Microsoft Basic Display driver might introduce another problem in spacedesk e.g. device error code 43 in spacedesk Graphics Adapter in device manager.
For more info please check the Troubleshooting -> Known Issues, Problems and Limitations -> Windows 10 Desktop Duplication (mirror) option not available chapter in user manual https://forum.spacedesk.netuser-manual/#item_484.
I am installing spacedesk on my notebook and this error appeared.
Windows 10
Hi @hamakaze,
We have sent you the spacedesk Driver v1038 installer through your registered email address.
Please check.
For further assistance, please also check the Uninstall troubleshooting chapter in the user manual https://forum.spacedesk.netuser-manual/.
Hi @zorzini,
spacedesk does not handle the desktop background image, you can only configure it via Windows Settings.
Hi @sermalfilms,
Thank you foe sending the diagnostic info.
Based on the logs, you have one of the incompatible software present in your primary machine – splashtop.
You have to uninstall its Virtual driver first before connecting to spacedesk.
Just open the splashtop Wired XDisplay Agent -> Advanced, then uninstall their virtual driver.
I want to upgrade spacedesk, but I have deleted the installer of the previous version (spacedesk_driver_Win_10_64_v1038_BETA.msi). Where can I download it?
Hi @ymclozy,
We have sent you the spacedesk Driver v1043 installer through your registered email address.
Please check.
For further assistance, please also check the Uninstall chapters in the user manual https://forum.spacedesk.netuser-manual/.
Hi @heoyum,
For further analysis, please follow the steps above to generate a complete spacedesk diagnostic logs, then attached the zip file on your next reply.
Hi @heoyum,
Can you please tell us your primary and secondary machine’s operating system?
Primary machine – Windows 7/8.1/10/11?
Secondary machine – Android/iOS/Windows?
Are you using the most recent spacedesk Driver and Viewer version?
For assistance, please also check the troubleshooting chapters in the user manual https://forum.spacedesk.netuser-manual/.
If the troubleshooting chapters did not help and if you have Windows 10/11 as primary machine, could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @usernameak,
Did you enable the Pen output in the spacedesk Viewer settings -> Remote Control?
On which drawing app? Paint? Photoshop?
Is the issue only in pen eraser? how about the other drawing tools e.g. pencil, brushes, etc?
Hi @chysioze,
RDP connection into secondary machine while spacedesk Viewer is connected should work and as long as the secondary machine and primary machine are connected on the same local area network.
And there should not be any spacedesk connection issue while another PC is connected to the secondary machine via RDP.
Hi @nathan22211,
Did you also try to enable the Pen pressure in the Krita toolbar settings?
Please check this link.
Can you quickly try with other app if pen pressure will work with spacedesk (e.g. Microsoft Whiteboard)?
Hi @nathan22211,
Is the Sonar Pen already calibrated?
Did you enable the Sonar Pen option in the spacedesk Viewer settings?
Hi @sp,
For analysis, could you please send us the diagnostic logs of this issue.
Please follow the steps below:
– open spacedesk Driver console app -> Diagnostics
– click the “Download” button for Debug View, once the Debug View becomes available proceed to next step
– switch Diagnostic ON (make sure to click Yes in the User Account Control box to proceed)
– connect your iOS viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
By the way, we moved your post to a new topic to avoid confusion.
Hi @alitech,
Thanks for the feedback.
For further analysis, could you please also send us the debug view log of this issue.
Please follow the steps below:
– open spacedesk Driver console app -> Diagnostics
– click the “Download” button for Debug View, once the Debug View becomes available proceed to next step
– switch Diagnostic ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer apps and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @xtreme1,
We don’t recommend using an older version of spacedesk. It contains various bugs that are already fixed in the most recent sapcedesk driver version.
If the custom resolution you selected don’t have a * in it, then it does not match the aspect ratio of the device’s screen, sometimes it keeps the aspect ratio (with black borders on the side) sometimes it’s not. This is an inconsistent behavior in spacedesk which is still present.
Could you please try this workaround and check if it works for you:
– on spacedesk viewer settings -> resolutions, enabled both native and custom resolution that don’t have * (e.g. 800×600)
– connect the viewer app
– open the display settings window on your primary machine
– switch the spacedesk display resolution from native to custom (maybe a few times) and check if it will eventually keep the aspect ratio upon switching to custom resolution.
Reached out to support via Email, but I’ll post here as well. I’m having the exact same issue as noted here:
https://forum.spacedesk.netforums/topic/please-share-the-last-driver-version-that-keeps-aspect-ratios/
I can’t find the old driver version to fix it though. Unfortunately with only custom resolution checked (not native too), my 4:3 ratio resolutions are not letter boxed. Please advise.
Now I have an old version of spacedesk VIEWER on my iPad, and I noticed that you wrote that VIEWER 2.0 would have both free version and pro version. I would like to ask whether the update 2.0 will affect (reduce, especially) the features, compared with the version of VIEWER now? thanks.
Hi @alitech,
Could you please try to “Clear Windows Display Settings” in spacedesk Driver Console -> Control, then try again with spacedesk.
Hi @amfidiusz,
Thanks for the info.
Are you sure there’s no client/AP/wifi isolation on your wifi router settings?
What is the current network profile of your wifi network in your primary machine? Private or Public?
You can check it in Windows Settings -> Network & Internet -> WiFi or Ethernet properties.
If the current profile is Public, please try to switch it to Private.
Can you also try to ping the IP address of your android tablet from your primary machine (and vice versa if you can do it easily)?
To check if both primary machine and secondary devices are reachable to each other.
Please also try to switch spacedesk server OFF-ON (to make sure that it’s running properly).
Hi @xayzer,
This is probably a network adapter priority of your machine.
Please check this topic, and try the suggested workaround that I posted there.
https://forum.spacedesk.netforums/topic/cannot-connect-to-internet-while-using-spacedesk-on-laptop-and-tablet/
Hi @ouyangyinling,
Thanks for sending the spacedeskDiag.txt file.
For further analysis, could you also please send us the most recent dump files (*.dmp) of your BSOD with spacedesk which is located in C:\Windows\minidump folder.
Please save the *.dmp files in one folder then right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
I have this weird phenomenon where my 2 connected displays turn off when I switch on spacedesk connected from my android tablet. This started since i installed Nvidia drivers. I have checked all the settings multiple times but it still switches my 2 connected displays off when I connect to spacedesk
I have uninstalled and disabled everything that interferes with spacedesk e.g. screen recorder on GEFORCE etc.
Please check my config and logs attached.
spacedesk是一个很好的软件，但是在usb连接的时候会有些问题，我在正常使用的时候没有问题，但突然就会蓝屏。
Hi @greengolem,
Thank you very much for the detailed feedback.
Apologies for late reply.
To answer your question, the Disconnect Delay will keep the connected display for a specific period of time (45 seconds by default) in case there’s a disconnection event due to network drop. So by the time the network connection resumes the spacedesk display remains connected.
Could you please try our most recent spacedesk Driver v1.0.44 and check if you still have the short disconnect-reconnect cycle during idle time.
Looking forward to your feedback.
Hi @georelle,
Thank you very much for the feedback.
We are glad that it’s working now on your side.
As for the auto launch of spacedesk android app upon Android TV start up, I think our spacedesk android app (or any other android app) is not capable of launching itself automatically upon device start up.
This is maybe on your Android TV settings (if it exist) or maybe there’s a third party android tool app that can do this.
@Lea
Thanks! This has resolved the issue I was experiencing. It is working well now.
Now if I could get the Android devices to boot into the Spacedeesk app it would be almost perfect. I have tried all the launch on startup apps and none of them seem to work with the latest version of Android TV.
Is there anything in the roadmap that would enable the Spacedesk app to launch on startup with Android TV?
Thanks again for the support. I am happy with how it functions now.
Georelle
Hi @georelle,
Please try the most recent spacedesk Driver v1.0.44 in the website https://forum.spacedesk.net
It includes the fix for the disconnect issue on your side.
Hi @absolutscharf.
Both iPads probably have the same Client ID.
Please try my suggestion here: https://forum.spacedesk.netforums/topic/connect-two-ipads-as-separate-monitors/#post-8377
PS: I moved your post to a separate topic to avoid confusion.
Hi @mrbooshay,
Could you please check the following:
1. Check your WiFi router settings if it has client isolation enabled. This setting prevents direct communication between connected devices/computers.
2. Do you have VPN (Virtual Private Network) active?
3. Do you have third party firewall/antivirus software on your primary machine?
4. When you said you attempted a direct connection by wire, is it USB tethering connection?
5. Check on your iPad Settings -> Privacy -> Local Network, if spacedesk is on the list and enabled?
For assistance, please also refer to the Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/#item_489.
If the above suggestions did not help, please send us the diagnostic files of your primary machine.
Just open the spacedesk Driver Console -> Diagnostics -> Save All Information.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Please try our most recent spacedesk Driver v1.0.43 on the website https://forum.spacedesk.net#download.
We have various updates in this new version and check if you can still reproduce the disconnection issue upon server reboot.
Hi @georelle,
Thank you very much for sending the diagnostic logs.
Please check if there’s a detached display via Windows Display Settings.
Another thing to try is to click the “Clear Windows Display Settings” button in spacedesk Driver Console -> Control.
Please take note that upon clearing the Windows display settings, it will also clear the current videowall settings (Videowall switch, Wall Index, Position, etc), so you have to reconfigure it again.
Hi @georelle,
Thank you very much for reporting this issue.
Could you please try setting a Videowall Disconnect Delay value (e.g. 20) in spacedesk Driver Console app and check if it will help with the disconnection issue.
If it did not help, please send us the diagnostic files on your primary machine.
Just go to spacedesk Driver Console -> Diagnostics, make sure to connect all the 5 spacedesk viewers from your Android TV then click the “Save All Information” button.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @mohammed,
Could you please check in the spacedesk Driver Console -> Incompatible Software, if there are any active incompatible software present in your system?
If there’s none, please send us the diagnostic logs of the issue.
Just follow the steps below:
– open the spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the disconnect issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @jequob,
Thank you very much for sending the diagnostic logs.
Could you please try the following and check if you still get the display off/black screen issue:
1. with Videowall mode OFF
2. connect with spacedesk HTML5 Viewer
Looking forward to your feedback.
Hi @hornbeckj,
If your secondary machine is android, you can also try the android debug bridge cable connection.
For details, please check the Performance Tuning -> Network Bandwidth -> Android Debug Bridge Cable chapter in the user manual https://forum.spacedesk.netuser-manual/.
Hi @evgeniy,
Thank you very much for your interest in a commercial spacedesk license.
You can use spacedesk BETA for free until it will expire in December 31, 2022. No matter if corporate or private use.
After that there will be either a new BETA or a client that can be purchased in the App-Stores and probably a free version with basic functionality.
Small scale corporate licensing is not yet available. Currently we only offer source code and unlimited corporate licenses.
Hi @xr-gaming,
Could you please check the following:
– both primary and secondary machine are connected to the same local area network
– spacedesk server is ON (you can check via spacedesk Driver Console)
– Is there a VPN(Virtual Private Network) currently active?
– Do you have third party firewall or antivirus software?
For further details, please check the Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/.
Hi @bqb3927586,
Thanks for the updated diagnostic logs.
Based on the debug view logs, there’s no indication of viewer/client connection.
Could you please check the display settings on your primary machine if there’s a detached display while iOS Viewer is showing the display off status?
If there’s a detached display, just attach it by switching to Extension/Mirror mode.
If there’s no detached display, can you please quickly try connecting using spacedesk HTML5 Viewer from your iPad device.
Just open a web browser (e.g. Safari or Google Chrome), then navigate to http://viewer.spacedesk.net/ and try to connect to the IP address of your primary machine.
You can select a custom resolution from the spacedesk Viewer app settings.
Hi @piecat,
If spacedesk installer did not generate a spacedeskSetup.log, it means something is blocking our installer on your machine.
You also mentioned that you also cannot install other apps like Voicemod, Overwolf, which proves our theory.
Please try the Microsoft Troubleshooter program, it might fix the installation problem on your machine (not just with spacedesk but with other apps too).
You can download it here: https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d
Hello Spacedesk Lea,
Thank you very much for your answer where should I send the .zip file?
Do you have an email address for me?
best regards
Elias
Hi @willynanita,
Thanks for sending the diagnostic logs.
Based on the logs, your 2 iPads have the same client ID.
Currently, if spacedesk detects an identical client ID from 2 or more different devices, it will disconnect the second client instance.
To fix the identical client ID, one of your iPAd should have a different Client ID.
To do that, please go to one of your iPad’s settings -> General -> iPad Storage, find spacedesk, then “Delete App” to delete the app data and cache.
Then go to Apple app store then reinstall the spacedesk.
Then try again with spacedesk and check if your 2 iPads can connect now.
Looking forward to your feedback.
Hi @beastly10110,
Can you further explain your spacedesk concern?
What do you mean by “without windows activated”?
For assistance, please also refer to the spacedesk user manual https://forum.spacedesk.netuser-manual/?
Hi @bqb3927586,
Thanks for sending the diagnostic logs.
However, we also need the DebugView log file. Could you please run again the diagnostics with the steps below:
– open the spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– connect your viewer app and reproduce the display off issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
i can’t find “spacedeskSetup.log” and “setupapi.app.log”
I also took a screenshot:
Hi @notequal90,
Please try the most recent spacedesk Android Viewer version 0.9.98 (from Google Playstore).
It has the bug fix for the touch input position issue.
Looking forward to your feedback.
