Forum › 论坛 › spacedesk Discussions › Can’t Download
- 该话题包含 15个回复,2 人参与,最后由
spacedesk Lea 更新于 2年、 7月前 。
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20 6 月, 2022 3:25 下午 #8317
PieCat
参与者In the download part of the program, it gave an error prematurely, although I added it to the exceptions from the antivirus application, it still does not load.
21 6 月, 2022 2:25 上午 #8318Hi @piecat,
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log and setupapi.app.log files located in C:\Windows\INFPlease save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
21 6 月, 2022 7:09 上午 #832322 6 月, 2022 2:24 上午 #8333Hi @piecat,
Thanks for sending the dxdiag file.
What is the operating system of your primary machine? Is it Windows 10 or Windows 11? Is it 64bit?
Please also send us the other requested logs.-
该回复由
spacedesk Lea 于 2年、 8月前 修正。
22 6 月, 2022 5:52 下午 #8340PieCat
参与者I use Windows 11 64bit. Since I upgraded to Windows 11 I can’t download such apps (like Voicemod, Overwolf…)
23 6 月, 2022 7:18 上午 #8349Hi @piecat,
Please also send us the other requested logs.– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log and setupapi.app.log files located in C:\Windows\INFPlease save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
23 6 月, 2022 10:21 上午 #8353PieCat
参与者i can’t find “spacedeskSetup.log” and “setupapi.app.log”
I also took a screenshot:
23 6 月, 2022 10:23 上午 #8354PieCat
参与者upload error
23 6 月, 2022 10:24 上午 #8355PieCat
参与者I will send the files one by one
23 6 月, 2022 10:24 上午 #8356PieCat
参与者i can’t upload
24 6 月, 2022 12:56 上午 #8367Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
24 6 月, 2022 4:13 下午 #8386PieCat
参与者.
24 6 月, 2022 4:13 下午 #8387PieCat
参与者i can’t man
24 6 月, 2022 4:14 下午 #8388PieCat
参与者..
26 6 月, 2022 4:13 下午 #8396PieCat
参与者n the download part of the program, it gave an error prematurely, although I added it to the exceptions from the antivirus application, it still does not load.
27 6 月, 2022 7:30 上午 #8400Hi @piecat,
If spacedesk installer did not generate a spacedeskSetup.log, it means something is blocking our installer on your machine.
You also mentioned that you also cannot install other apps like Voicemod, Overwolf, which proves our theory.Please try the Microsoft Troubleshooter program, it might fix the installation problem on your machine (not just with spacedesk but with other apps too).
You can download it here: https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d -
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