Thanks for the prompt reply. I have done your instruction step by step except for step 4 and step 5 which I couldn’t find any of those devices in device manager. After reboot, the installation process still stop in the “Installing spacedesk Android Control Driver” step and showing the same error message. Any idea?
Hi @lwerman,
Could you please go back to the latest spacedesk version 1.0.75 and send us the Diagnostic logs of this Issue?
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer and reproduce the disconnecting issue
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @freakymood,
Unfortunately, The current version of spacedesk Windows 7 viewer doesn’t have the option to hide the ‘x’ button during full-screen mode.
For now, you can use the spacedesk UWP viewer (for Windows 10) since the full-screen mode in this viewer does not have the ‘x’ button.
Hi @sskyau,
Thank you very much for providing information regarding this issue.
since you cannot install any MSI, removing the old drivers should now be done manually.
Please Go to chapter “UNINSTALL ON WINDOWS PRIMARY MACHINE” => “Manual Uninstall (Troubleshooting Only)” in the user manual https://manual.spacedesk.net/ManualUninstallTroubleshootingOn.html
Do all 7 steps (Step 1 – Step 7) mentioned in this chapter
Chapter “APPENDIX”=> “File List” states all executable files. After deleting all these, there should be nothing left to see any more.
Note: these steps should only be done in exceptional cases if needed and if previously discussed with spacedesk support.
I got the error message when I was trying to install. I rebooted the computer and got the same result. I think the problem is space desk had been installed previously and for some reasons I need to reinstall the Windows. I restore all the drivers from backup after I reinstall Win10, therefore, I think the space desk drivers also got restored (I captured the screen from search for “spacedesk” in window explorer). So may be it is the problem, how can I remove the existing old drivers now? I can’t get the program to install so there is no option for me to uninstall.
Update, The latest version of spacedesk improved this problem a little! It still happens but i’m thankful that something on this new update improoved how often if does.
I still hope that they find a way to completly fix this stutter problem, but I can bare it with this latest update.
My app (1.0.52) worked fine on Oct.21. Today it stopped working on iPhoneSE. iOS: 15.7.9. Interestingly, it is working on my iPhone 11 Pro, iOS 16.3.1. Spacedesk driver on Win11: 1.0.75.
Device logs show from my iPad Air 2:
info 2023-10-22 12:43:50.000390 -0400 symptomsd COSMCtrl foregroundAppObserver gets (null) for com.datronicsoft.spacedeskApp state 0
error 2023-10-22 12:43:50.000413 -0400 symptomsd COSMCtrl _foregroundAppActivity incoming bundle com.datronicsoft.spacedeskApp has nil supplied UUID, finds existing BD64FCEC-8FBA-349F-95B0-8A4C6E01E887
default 2023-10-22 12:43:50.000421 -0400 symptomsd COSMCtrl ensureMaintenanceTimer set delay 300.500 for eviction timer on com.datronicsoft.spacedeskApp
default 2023-10-22 12:43:50.665385 -0400 ReportCrash Sending event: com.apple.stability.crash {“bundleID”:”com.datronicsoft.spacedeskApp”,”bundleVersion”:”1.0.52″,”exceptionCodes”:”0x0000000000000000, 0x0000000000000000(\n 0,\n 0\n)EXC_CRASHSIGABRT”,”incidentID”:”3670029C-E712-4D00-A927-3A97E7D91F48″,”logwritten”:1,”process”:”spacedesk”,”terminationReasonNamespace”:”<none>”}
I’ve been using Spacedesk for about 3 years. Every time I use the update feature, the new install file downloads into the Public Downloads folder, not the d/l folder under my user account. For me, that sort of keeps them out of sight, as I have 4 older versions to pick from. I’d probably have more if I hadn’t replaced my laptop last November.
I just uninstalled the 1075 & ran the 1073 file right from the Public d/l folder.
I am the latest 1.0.75 version installed using the Windows 0.0.30 viewer on the client machine.
The viewer correctly identifies the server hostname but shows a green connection available on another IP address than the host in the same subnet. Manually adding the correct IP does not fix it.
I am using the local IP address on the same subnet as the router and not trying to connect via the Tailscale virtual network.
The ip of my server is 192.168.0.150 and the viewer is finding a connectable client on 192.168.0.14 (which is another computer that doesn’t have the Spacedesk server installed but does have tailscale). Weirdly it comes up green. If I disconnect tailscale it shows both IPs but connects normally on 192.168.0.150.
Hi, There is a little X at the top right of screen, and I don’t want to see it. It just blinks, or just stays there. How can I make it dissapear? (This only happens when using fullscreen, on client.)
And I don’t want to use spacedesk web because it uses html5 and it is very laggy with only cpu clients. (100% Cpu usage)
Windows11 Pro Server to Windows7 Ultimate Client (64x)
Hi @spacedesk-christian,
I see a similar behavior with an iPad 9 (iPadOS 17.0.3).
Connecting via network works without any issues. Only the presented desktop is rotated by 180°.
Current workaround: locking the screen in iOS and rotating the iPad by 180°.
If you need more detailed information and/or maybe testing on other iOS/iPadOS devices, please ping me by email. (#Support free software for private use)
Hi @radiushotmail-fi,
For further analysis, could you please send us the diagnostic logs for this issue?
– click the Diagnostics on the left side panel of the spacedesk Console window
– if Debug View is not available, please click the download button first
– check the Diagnostic Collection box to switch ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the crash
– uncheck the Diagnostic Collection box to switch OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @hngbr,
Your Phone/Main monitor:
Resolution: 1600×720, Aspect Ratio: 2.22: 1
What you want:
Resolution: 800×600, Aspect Ratio: 4:3
You can’t stretch the game to fit your whole screen without getting those black bars because these two resolutions have different Aspect ratios.
If you want the game to cover your entire screen on your main monitor, you’ll need to adjust the game’s resolution to match your phone/main display’s aspect ratio, which is 2.22:1. So, instead of 800×600, we suggest picking a lower resolution with a 22.2:1 aspect ratio to make it fit better (e.g 800×360)
note: make sure to set spacedesk viewer resolution to your phone’s native resolution too.
since you are only using mirroring mode, just go to spacedesk viewer settings > Resolution > uncheck the ‘Use custom resolution’
Hi @robert-cooper,
spacedesk can support up to 16 viewer connections as long as your Windows 10/11 primary machine’s resources can handle all the connected displays.
If you have Windows 7/8.1 primary machine, it can support up to 3 viewer connections.
How many remote screens can spacedesk support?
I am wanting to broadcast a screen to the whole office, and allow them the ability to see the screen on their desktop, Spacedesk seems ideal, but how many remote screens can I have?
Hi @hngbr,
In case of Desktop duplication (mirroring main screen):
Your main screen resolution and spacedesk Viewer resolution need to have same aspect ratio (e.g. 4:3). Example for 4:3 aspect ratio: Main display screen 1920×1440 and viewer display screen 800×600. You can change resolution of spacedesk Viewer in spacedesk Viewer app menu. Still the game might cause black regions on each side or top and bottom if it does not support this specific resolution.
In case of Desktop extension:
You just need to select a resolution which is supported by the game. Change resolution of spacedesk Viewer in spacedesk Viewer app menu.
Are you using Desktop duplication (mirror) mode or Desktop extension mode? In case of mirror/duplication Which resolution do you have on your main monitor? Which game are you playing? Which resolutions does this game support? Does this game adjust resolution automatically?
Hi @the_flue,
Could you try disconnecting and then reconnecting your Magic Keyboard from your Ipad?
if that doesn’t work, Please send us again the Diagnostic logs of this Issue.
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @omi221,
Which viewer are you using?
Zooming is possible in both spacedesk Windows 7 viewer and the spacedesk UWP viewer for Windows 10.
In Windows 7, you can zoom in/out using your mouse’s scroll wheel.
In the Windows 10 viewer, make sure to enable the ‘Scale’ option in the settings > display. Once enabled, you can zoom in and out on the spacedesk screen with your mouse’s scroll wheel.
Hi @radiushotmail-fi,
To mirror flip the spacedesk screen for teleprompter use, you have to switch ON the Videowall mode via spacedesk Driver Console -> VIDEOWALL, then click the connected client underneath Unassigned (or Video Wall# if its assigned to a videowall).
On the right side panel underneath videowall client settings, you will find below the “Flipped Display (for mirroring)” checkbox and just check it.
For assistance, please check the attached image below.
The issued regarding Backspace and Enter is solved for me but sadly now left and right click on the Magic Keyboards Touchpad doesn’t Work any longer thanks in advance
The _flue
How could I disable the optimization spacedesk has when there very little moving on the screen?
I’m using an Ipad Air 5 connected to a High end PC with Mobile Hotspot at 5ghz, the connection speed is amazing and there’s very little delay with everything maxed.
My only problem is when there’s little to no movement on the screen, spacedesk has some sort of optimization that causes stutters and the mouse to feel laggy in a static background.
My question is, can I disable this optimization?
Hello M8’s,
Here is my issue. I am using telepromter: https://www.superkuva.fi/desview-foldable-teleprompter-t12-tablet-smartphone-camera?gclid=Cj0KCQjwm66pBhDQARIsALIR2zBbjB9nFbYRU1UyRuC8uf_bemJ6TaZE1yBG0lQfuAEdi_qomKoaKhgaAiAJEALw_wcB
And i would love to put canva window to my prompter when i give presentations. How in earth i can get spacedesk window to mirrowed mode, so picture from glass would be in right way?
Compared with similar apps, I’d like Spacedesk to have possibility of zooming.
Thank you very much for sending your logfiles. We can see that device driver software installation is disabled on your PC in general. We can also see previous install failures of other device driver software (other than spacedesk). We do not know which specific actions or settings disabled device driver install on your machine. We assume this is your private PC (not a corporate PC managed by an administrator). Still we do not want to give any instructions how to fiddle with security settings at the moment. Do you have any idea what could cause this? Did you install a new firewall Software or antivirus software? Did you change SSD drives from different machines? Etc. etc. etc.
Hi @launchee,
Thank you very much for checking.
-Have you tried moving a window from monitor 1 to monitor 2? How did it go?
-What’s the current resolution for your Monitor 1 and Monitor 2?
-Is your spacedesk Android viewer app and spacedesk Windows Driver updated to the latest version? if not, please try to update them.
Hi @daemonium,
iOS USB cable support will be available very soon! (expected late 2023)
While waiting for the Native iOS USB feature, you can use your iOS to connect to spacedesk Via USB tethering.
first, check if your iOS device supports USB Tethering.
if yes, Please check and follow the ‘Connecting a New Display Monitor Over the USB Cable’ -> ‘USB Tethering (iOS and Android)’ chapter in the user manual –
https://manual.spacedesk.net/USBTetheringiOSandAndroid.html
Till when can we expect IOS USB display coming ? because I use the usb on android a lot and thinking of switching to IOS, but using spacedesk is really important for me
Hi @krakerino,
Have you tried connecting your tablet directly to your PC without the USB extender? is the issue still happening using that setup?
there is a similar bug present in the old spacedesk viewer app. Please make sure that your app is updated to the latest version 0.91.10 in the playstore.
BTW: charging your phone while using spacedesk via USB cable at the same time should not affect its connection.
Hi @crucial
We can see the same behavior only with USB cable connection.
If it’s via Wi-Fi, it should reconnect properly upon power resume on your Android device.
Also, is your spacedesk viewer app updated? If not, please make sure to update it to v0.91.10 in the Playstore as well as your spacedesk Driver to v1075
Hi everyone,
Not really sure if this should be classed as a bug or feature request, but I have realised when I turn my phone off which is mirroring as a second display, and then turn it back on it still works, but if it’s been off for around 10 minutes it will just show a black screen or won’t update from the last shown screen. are there any workarounds to this?
We actually have virtual webcam driver software and a virtual microphone driver software on shelf and ready to be used. We developed these for corporate customers, but so far we never had time to integrate them into our own software spacedesk. Corporate customers are keeping us too busy always. But who knows, maybe you will be the corporate customer who will contrtact us to integrate these existing Windows webcam and microphone drivers into spacedesk?
We will contact you by email…
We are tabletop professionals. Is it possible to add an option for webcam support to create multiple webcams into one screen panoramic.
Hi @jedi-cat-3,
It appears that this issue may indeed be related to Windows settings, as we cannot reproduce it on any of our devices with different spacedesk configurations. For other users who might encounter this issue in the future, could you please let us know once you’ve found the cause? We will continue investigating this as well and will also update you once the cause is identified.
Well, I wasn’t able to figure out how to do the debug mode, and then I got distracted with other stuff, but recently I figured out something that seems noteworthy. I put spacedesk on my yogabook touchscreen laptop and noticed that the glitchy behavior wasn’t present on the laptop, but just upon my PC. The laptop runs Windows 10 and came preinstalled for use with a stylus by lenovo, and the PC is running windows 11 (dell). I use a wacom tablet on the PC, and sometimes even a direct connection has shown that the tablet produces glitch as well, so it must be a setting on windows and probably not a spacedesk fault.
Hi @merofabio,
We have now reproduced the same behavior you are experiencing. Unfortunately, as of now, this is an expected behavior with spacedesk. You won’t be able to use the actual mouse pointer as a hover pointer with your stylus. If you are using an active stylus (e.g. SPen), we recommend checking its pen settings to see if there is an option like ‘Hover pointer’ or ‘Show pointer when hovering’, if there is, please enable it.
Okay I’m not sure what happened but eventually it was fixed:
– I’m still tinkering with it, reinstalling spacedesk on my Android tablet and it became even worse: Even when there is no USB cable plugged in, after opening the app, it flashes through the home screen and then turn into a black screen.
– I went to apkmirror, redownloaded the previous version, still has the same bug.
– I switched off all 3 toggles in the spacedesk Driver Console in my Windows PC (the big green toggle, the “Local Area Network” and the “USB Cable Android” checkboxes), and after switching them on again it’s fixed and worked as normally.
– I uninstalled the old version, and reinstalled the latest version via Google Play Store and it’s working as expected.
– Additional information: I’ve uninstalled and reinstalled the latest version of the app multiple times before but it didn’t help.
I hope there is an easier way to log the bug to improve user experience. I still don’t know what was wrong with my setup. It was working fine, and then there’s a bug, and suddenly it’s working fine again.
Thank y’all for such a great app!
Hi @nhan,
Thank you very much for sending your diagnostic logs.
Are you using USB Hub or you are plugging it directly into your Machine’s USB Port?
Could you please try the following:
-Uninstall your spacedesk driver > then reboot your machine > install it again.
-Restart your Android device.
-Try a different USB cable / plug your cable into a different USB port.
-If the issue still persists, please go to Device Manager, locate your Android device, and check for any errors (indicated by a yellow exclamation mark). If you see one, right-click on it > select ‘Properties,’ > go to the ‘General’ tab > take a screenshot > send it to us.
Hello @spacedesk-christian
Not the owner of the post, but I have the same issue as him. I’ve tried disabling the “Enable Touch Screen Control” option but the behavior still persists.
I tried those just now and I’m still having the same issue. I’m not sure if it’s an issue with spacedesk or my laptop at this point. I’ve tried it with two tablets (Android 9 and android 11) and my phone (android 9) and none have worked properly. It seems like once I get to a certain pressure level, it loops back around to the smallest size possible. I have gotten it to work properly by turning my volume down a few notches, so maybe it’s just extra sensitive on my devices
I am trying to setup a system where my main display is replicated to 4 other displays. This is needed for an event presentation where WiFi is not available. SpaceDesk works great for the replication – but I am in a bind on how to create a local wireless network – when there is no internet access. I was hoping to use the Mobile Hotspot functionality in Win10/11 and use that as a hub. But the mobile hotspot feature only works to share an existing WiFi connection – not to setup a new one. Any ideas on the best way to get this going? Will buying a cheap router solve the need? Any way to make it happen without buying new hardware?
I will have a total of 5 devices – combination of Windows and Chromebooks.
Hi @mittens4958,
We tried reproducing this issue, but we still haven’t observed it on any of our available devices.
Not sure if they’ll work, but if you haven’t tried these steps yet, please try the following:
try reinstalling the spacedesk Android viewer v0.91.10 > reboot your Android device then recalibrate it again, make sure that the volume is turned all the way up.
Hi @dvnlee,
Could you try the following?
– turn Server from On to Off in spacedesk Driver Console
– Restart your primary machine
– try reinstalling your Graphics Driver
for NVIDIA, You can download directly from their website:
https://www.nvidia.com/Download/index.aspx?lang=en-us.
Hi @nhan,
Thank you very much for sending your diagnostic logs.
However, some information was not captured by the logs you sent. Could you please send your diagnostic logs again? This time, while the diagnostic is running, try to reproduce the black screen issue.
just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer and reproduce the Black screen issue
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @nhan,
Besides the instructions from that thread, you could try the following:
-clear spacedesk cache/data in your phone app settings
-Reinstall or update your spacedesk app to v0.91.10
-click ‘Clear spacedesk Settings’ and ‘Clear Windows Display Settings’ in spacedesk Console
-Restart Android device
Spacedesk has been working well for me until about a week ago it just show up as a black screen. There has been recent updates with NVIDIA driver and I don’t know if it has anything to do with this.
I’ve run into this issue before https://forum.spacedesk.net/forums/topic/help-black-screen-not-working-2/ but this time disabling the In-game Overlay didn’t help. I’ve attached the debug log and the diagnostics info to this post.
Hi @the_flue,
We’ve recently released a new spacedesk iOS Viewer on the App Store. This version contains a potential fix for the non-working backspace and enter keys. Please try it on your end and let us know if it resolves the issue for you.
Hi @yesiamanerd,
Are you using Extend mode? Could you please try hovering your mouse or a window far beyond your primary screen and check if it will be visible in your secondary screen?
Could you also check the status of spacedeskService.exe in the Task Manager under ‘Processes’ or ‘Details’ while the issue is happening?
In the meantime, there are a few things you could try:
– Please make sure that your Graphics Adapter driver is up to date. If it’s not, please try to update it to the latest version.
– Could you please try the ‘Clear spacedesk settings’ and ‘Clear Windows Display Settings’ buttons in the spacedesk Driver console?
– Please note that we recently released new versions for the Windows 10 viewer and Android viewer. Also, make sure to update your spacedesk Driver to v1075.
Hi @dvnlee,
Could you please check for any incompatible software, just run the spacedesk Driver Console -> Diagnostics -> Incompatible Software Products.
if there is, please try to disable or uninstall it, restart your machine then try again with spacedesk.
