Hi @rky,
Thank you very much for sending the required files.
Based on the traces you provided, your current/old version is v1073.
have you tried uninstalling it on the control panel? if not, please try to do so.
if that doesn’t work, please try uninstalling the old version by following this chapter UNINSTALL ON WINDOWS PRIMARY MACHINE -> Troubleshooting Uninstall on our user manual
Link: https://manual.spacedesk.net/TroubleshootingUninstall.html
then try to install the latest version again.
I don’t remember the version but it was before the current 2109 version. I also don’t have the previous version installer anymore. But I think there was some problem while uninstalling the previous version.
Hi @RKY,
Thanks for reaching out. Could you please provide some additional details?
– What is the previous version of the spacedesk driver that you had installed?
For the meantime,
1. If you still have the installer for the previous version, please try to uninstall it using that specific installer.
2. Alternatively, you can attempt to uninstall spacedesk manually by navigating to the Windows Settings -> Apps & Features tab.
If neither of these solutions resolve the issue, please follow the steps below and provide us with the following files for further analysis:
1. Run dxdiag.exe on your primary machine, click “Save All Information,” and save the output file (dxdiag.txt).
2. Locate the spacedeskSetup.log file in C:\Users\Public.
3. Find the setupapi.dev.log file in C:\Windows\INF.
In your next reply, please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, and attach the *.zip file.
Hi @bigk64,
Thank you very much for sending the requested files.
Based on the dump file you sent, no spacedesk driver is involved in the system crash.
The crash is caused by this driver – “chdrvr01.sys”.
It is a CH Products driver installed in your primary machine.
Please refer to the dump analysis file we attached to this reply.
To further analyze, please also send the setupapi.dev.log file located in C:\Windows\INF.
Please save it also in zipped folder.
Hey guys!
I have a galaxy tablet S7 connected to Windows 11.
I’m trying to get the side button on my tablet’s pen to be used as an eraser button one OneNote.
This works fine on onenote for my android, but when I’m opening Onenote(office 365) for windows 11 via spacedesk for my tablet,the button doesn’t do anything.
Does anyone know where I can change this configuration?
The side button doesn’t even respond on the “Pen & Windows Ink” configuration for Windows 11.
Does spacedesk manage the device or is it windows?
Thanks everyone, awesome software!!
ah, sorry for missing out details.
The laptop running the viewer is a windows 10 laptop, connected via LAN hotspot from my main PC.
My android phone is connected via the same method, hotspot wireless from my main PC.
There is only one viewer connected, although I’ve tried the audio system with only the laptop connected, and both the laptop and android.
I find the option but the file size is over 512KB
Hi @user10,
We have released a new spacedesk Driver v2.1.09 on the web. this includes a potential fix for the install issue you encountered.
To test this, just install the MSI and do not change the default destination folder (Program Files).
We look forward to your feedback!
Hi @glda19,
Are you talking about the spacedesk Driver Console? if yes, you can just search it in the window search bar to access it again. if it does not appear, please try to reinstall the driver again.
Hi @axl12,
yes, you are right. If USB Android option is switched ON in spacedesk Driver Console, then spacedesk Primary Machine grabs ALL USB connections to Android mobile devices. This is necessary to support multiple spacedesk Android Viewers over USB.
To run different Android applications over USB (e.g. file transfer etc.) you need to switch OFF the USB Android option in spacedesk Driver Console. You cannot run them simultaneously with spacedesk.
The only possible workaround is USB Tethering for connecting spacedesk Android Viewer. Then you can use other Android USB connections for different purposes simultaneously. Please check instruction manual for details about USB Tethering.
Hi @bigk64,
Please try to uninstall the spacedesk manually via documentation:
1. Troubleshooting Uninstall chapter https://manual.spacedesk.net/TroubleshootingUninstall.html
2. If #1 did not help, then please try Manual Uninstall (Troubleshooting Only) chapter https://manual.spacedesk.net/ManualUninstallTroubleshootingOn.html
Please reboot your primary machine (after #1 or #2) and try to re-install spacedesk by downloading the most recent spacedesk Driver from the website.
If you still encounter a PC crash while installing, please send us the following for further analysis:
– run dxdiag.exe on your primary machine, click “Save All Information”, save the output file (dxdiag.txt)
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
– most recent dump file (*.dmp) of your BSOD with spacedesk which is located in C:\Windows\minidump folder.
Hi @marey140,
for clarification, Could you please tell us the following:
-is your main display’s resolution 1600 x 900?
-what is the native resolution of your client?
Could you please try to reproduce the issue again while collecting traces? just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– reproduce the touch issue
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
To answer your questions about the performance, Yes, lowering the compression does improve the performance when in Wifi, but please note that Highest performance is already achieved by cabled networks => cabled connection (e.g. native Android USB, ethernet) so you probably won’t need to lower your quality when using usb connection
Okay loved this program when working. Tried using in Dec. and updated first. Ever since then I have had an issue. At this point I have the icon that brings up the console, but nothing seems to be working and will not connect to devices. Tried to uninstall, spacedesk is not in app list (so can’t uninstall) tried several ways found on internet but cannot find program listed to uninstall anywhere. When I try to reinstall or update from console computer crashes and restarts. I am using windows 11 any help would be appreciated. Thank you in advance.
I am using iPad Air 2 With win 11
Hi,
I use spacedesk with a Android tablet via USB with a Windows 11 PC.
On the same PC I have connected 2 Android Mobile phones that are used as cameras with the OBS app.
Until last week that worked flawlessly.
But now suddenly while streaming my 2 mobile phone cameras stop working and I get a pop-up message on the mobile screen saying: “USB (spacedesk) Keine installierten Apps für dieses USB-Zubehör.”
Spacedesk is not installed on this mobile phones and I don’t need it no this phones.
Spacedesk from my PC seems to get a grip of my mobile phones and shuts off the OBS app.
I would be very happy if this can be solved. Thanks for your help.
Best
Alex
I have two computers that I want to connect. The main computer is connected by ethernet to a wifi booster, due to its location in the home relative to the main internet junction. Tablets have no problem connecting the router or to this computer.
The other computer, which is connected to the router via ethernet, is unable to find/see the main computer. My brother and I have gone through and tried our best at troubleshooting the issue. I have identified the IPv4 address of the main computer, ensured that both PCs are on a private network in Windows 11 settings, the secondary computer has a VPN, but has been disabled and even uninstalled, the main computer has Avast AV software, which has likewise been disabled and uninstalled. We are still unable to connect.
I don’t feel that there should be any issue with this connection, as both computers are on the same network, and before I go out and spend any money on the issue (buying a wifi adapter for the secondary PC), wanted to see if there was any other solution.
Iam using android usb and everything is good.. my only problem is that the touch has offset in the corners like for example I cant press cons in the toolbar easily as the touch always gets registered a bit higher and outside the toolbar so it takes too many tries and I cant also press the x button for the same reason
What to do ?
Iam using duplicate these displays with 1600 × 900 res windows 10
Another question does lowering the compression quality make the connection faster ? And what about lowering the resolution ?
I use it for gaming so I need it to be fastest
Until about 4 weeks ago, the USB connection from Windows 11 (Server Spacedesk) to Android Tablet Samsung Tab S7+ Software one UI 5.1.1 Android 13 worked perfectly.
Now I always have a black screen when I connect via USB. Wifi works perfectly.
Strangely enough, the connection with an old Samsung tablet Android 9 One UI 1.1 with USB still works perfectly.
I had bought the Business licence, but unfortunately without success.
Can you give me a type?
Hi @user10,
There may be a conflict with your destination folder causing the failed installation. Could you please try installing it in a different folder? Also, make sure not to put any spaces between the folder name.
Please refer to the attached screenshot for assistance.
If it still fails, please resend us the required files.
Hi @user10,
You might need to reboot your machine first. could you please reboot your machine and then try again with the installation?
if the issue persists, could you please provide us with the following files?
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
I get an error message from windows installer during the installation phase “Installing Spacedesk Service”.
Hi @struct2009,
We have just released a new spacedesk Windows Driver v2.1.08. This release includes a fix for the non-working keyboard input when connected to USB.
Please update your Driver version and let us know if this works for you.
Looking forward to your feedback!
Hi @kergekacsa,
Just an update with bug #1. based on our iOS developer, this is now an expected behavior. The on-screen menu has to be used to disconnect your iOS viewer from your server.
We also released a new spacedesk iOS v1.75 in the store. it includes a fix for issue #2. Could you please try it and let us know if it’s working on your side?
Hi, Could you please add additional text to the license agreement to clarify the following scenario:
I use personally owned hardware (Win11 Desktop PC + Android Tablet) to connect to my employers work systems. – A Bring Your Own Device/BYOD Scenario.
Does this classify as Commercial or Personal use? Do I need to buy a commercial license for using spacedesk to give me an extra screen on my personal machine, because I use the machine for “work purposes”?
Thanks in advance for your reply.
Karl
Hi @andyandy201,
it seems like you have your secondary machine’s display orientation in portrait mode.
to change this, just go to windows settings > system > display > then select your second monitor in the screen (usually display as number 2) > scroll down to display orientation > select landscape
Hi
I have 2 laptop computers which runs on the Windows 11 22H2 or 23H2.
First one is Lenovo ThinkPad T14s Gen 1 (1920*1080, no touch), second one is Samsung Galaxy Book Edu 360 (2560*1600, touch and pen, 360 turn)
My problem occurred when I connected my T14s Gen 1 (server) to Samsung device. As you can see on the png file it can’t be used. But when I connected Samsung device (server) to T14s gen 1 it worked as fine.
Can you guys please help me with this problem.
It is driving me bad.
Thank you.
Short supplement to the previous answer: Maybe you installed version v2.1.5 of spacedesk Driver on your Windows Machine? v2.1.5 had a bug. Possibly it always shows licensing message maximized after every single Viewer connection. If you have v2.1.5 on your Windows Primary Machine, then please update to 2.1.6 Please let us know if this helped.
Hi @glda19,
In the custom resolution list, it will only show the resolution not bigger than your device’s native screen resolution which is 2000×1200.
1280×780 seems to have the same aspect ratio as your device’s screen.
My tablet have a resolution of 2000×1200
But in spacedesk the markt with * is 1280×780 Stange
I see as max resolution 1980 ×1200
EXPIRY of BETA VERSIONS!
BETA versions switch to black and white when they expire.
BETA versions expired on December 31st 2023.
Please update to the newest version of spacedesk DRIVER software (v2.1.6) for Windows PC and most recent version of spacedesk VIEWER from the App-Stores (Google Play, Apple and Microsoft) or from the spacedesk website (Windows 8.1 Legacy Viewer).
Hi @glda19,
Please make sure that the screen reoslution you selected has the same aspect ratio as your tablet screen to prevent black bands on the left and right side.
In the spacedesk Android Viewer -> Settings -> Resolutions -> Choose Custom Resolution, please choose the resolution that matches your device’s aspect ratio – the one with (*) mark.
Hi
When i set my screensize to 1600*1200 it is not full screen on my tablet samsung s6 lite.
I see black bands on the wright and left why?
So it’s not full screen
See attachment
Yes, I have reinstalled the Spacedesk app for assurance. However only 2 out of 3 of my android devices work on Native USB:
1. Redmi K20 Pro on custom ROM (works on both LAN & native USB)
2. Huawei Mate 10 Pro on stock ROM (works on both LAN & native USB)
3. Samsung Galaxy Note 3 hlte on custom ROM (works only on LAN but not native USB)
The Samsung Galaxy Note 3 seemed to have connected to the server as the touch was responsive on duplicate screen. However only black screen was shown the client. I have reinstalled Samsung USB driver, readjusted the resolution and used new USB cable. I still couldn’t get any picture to show on client. The connection seemed to only lasts for about 1 min then abruptly dropped off, however the client side doesn’t seem to show it was disconnected. Only 0 connections were shown on the spacedesk driver console.
Hi,
Apparently I have a similar problem. I am running my Samsung Note 3 SM-N9005 hlte on custom rom (Lineage OS 18.1). The Local Area Network option works but not the USB connection. I am certain that it was connected on USB because the watermark of free license popped up on the client end. However all it showed was just black screen, I enabled touch screen and duplicate display and I can able to pause/unpause media on the client end, however the was no picture shown. The USB connection on SpaceDesk driver console dropped out a minute later but the client side didn’t show it was disconnected.
I’ve tried reinstalling the android driver, reinstalling spacedesk, enable and disable USB debugging, tried other USB cable. Nothing works. However, I used another two of my android devices, one is running a custom rom as well and the other is not, both of them work.
Thank you for reply. I’m using my native tablet resolution (2560×1536).
I turned down the quality to 50% as well as the color profile to low and the RGB to 16bit. However the issue is still present. It is normal for around 5-10 seconds and then lags to about one frame refresh every 10 seconds or so.
Hi @jigglypug,
Just to clarify, is this your settings on spacedesk Android viewer?
Image quality: 100
yuv 444
60 fps
RGB 888
Also, could you tell us if there’s a difference in performance if you change or lower the quality and bit depth settings?
Needed to readjust my upload as the max file size is only 512KB.
Needed to readjust my upload as the max file size is only 512KB.
Hi @evalexan,
For #1, Could you tell us what resolution are you using? maybe you can try a smaller resolution and see if the performance will improve. Could you also check if videowall is enabled in spacedesk Driver Console, if yes, please try to disable it.
if possible, could you also provide us with diagnostic info, just follow the steps below:
spacedesk Console > Diagnostics > click “Save all information” (you do not have to enable the ‘diagnostic collection’ option) > click NO on the pop-up admin privileges permission then save the output in a single zip file and send it to us.
For #2. The non-commercial window pop-up is designed to remain visible in the taskbar unless you are using a viewer with a commercial license. minimizing it is the only thing to do, this behavior is expected for users who uses free versions or non-commercial viewers, and the only way to remove this window is by switching to a commercial-type viewer.
I have tried direct USB as well but there is now difference. It is about 1 frame per 10 seconds.
Hi @jigglypug,
Please try connecting via native Android USB cable instead of USB tethering.
You can refer to Direct USB Cable Connection chapter in the user manual – https://forum.spacedesk.netuser-manual/#item_11715
Streaming over Wi-Fi my Fire HD Tablet has no issues with lag, I am able to maintain full settings for RGB bit depth, image quality and 60fps. However, when connected through USB tethering the connection will completely freeze on the tablet after about 15 seconds. I have tried every post in this forum that mentions the word USB.
I have enabled/disabled USB tethering, change the USB preference from nothing to file transfer, I have tried multiple cables both USB C to USB C and USB C to USB A. Connection is flawless over Wi-Fi. Changing quality settings has no effect. It always lags and freezes about 10-15 seconds into the connection. The first few seconds are fine.
Does the fire line of tablets need some sort of ABD command or USB driver installed on the PC?
Solved, after many page readings and next next next page i find Solutions by disable 10 bit on AMD adrenaline software.
I was trying to install the latest version of spacedesk server on my Windows 10 machine and it failed. It seems I had installed version 0.9.1001.0 several years ago and have since deleted the MSI file for that version. I hope that you can either point me to that very old version or provide some hints on how to remove the old version so I can install the newest.
Hello there! First of all, thank you for an amazing app and all your work.
I have 2 questions:
1. I’ve been using SpaceDesk (USB, Android) as a second monitor for my Windows laptop. It seems like my laptop is working harder than when I use a regular second monitor with HDMI/DisplayPort. When playing a game on my main monitor and running even some lightweight apps on the SpaceDesk monitor, I notice a ~20% in-game fps drop. Is SpaceDesk generally more resource-intensive than a standard monitor setup?
2. When connecting my Android Tablet, an icon labeled “Non-Commercial Viewer connected” shows up on the taskbar, and I can’t hide it. Is it possible to hide it? I found previous posts about a similar problem, but I think they were referring to the connection window.
Hi @right,
we are still investigating this issue, we will give you an update once a progress has been made. reinstalling your windows 10 is not necessary.
please tell me, if I install a clean Windows 10 Pro on a secondary device, a laptop, will this solve the problem with launching the Spacedesk viewer?
Hi @rageven,
It seems you are still using an old spacedesk Windows Driver, we are now at v1.2.05.
in the current version, it enables you to permanently hide taskbar icon. please make sure to always update your spacedesk Windows Driver
For your other concern, currently we do not have an option for our clients (viewers) to manually start at boot time. however, I believe that this can be achieve using some of windows settings.
I downloaded the program from your site, launched it, nothing works, I tried downloading it from Microsoft Store, nothing works either. Then I tried to download the program again from your site but set it to run with compatibility with Win 7 and Win 8, but it didn’t help, I also tried restarting the PC and running the program as an administrator. The operating system on the secondary PC is Windows Pro. System characteristics (as a secondary machine using an old laptop):
processor – i5-540m
video card – nvs-5100m
RAM – 4 GB
Also, at your request, I will attach a dixdiag file.
If you need anything else to help me solve this problem, I will try to provide it to youI downloaded the program from your site, launched it, nothing works, I tried downloading it from Microsoft Store, nothing works either. Then I tried to download the program again from your site but set it to run with compatibility with Win 7 and Win 8, but it didn’t help, I also tried restarting the PC and running the program as an administrator. The operating system on the secondary PC is Windows Pro. System characteristics (as a secondary machine using an old laptop):
processor – i5-540m
video card – nvs-5100m
RAM – 4 GB
Also, at your request, I will attach a dxdiag file.
If you need anything else to help me solve this problem, I will try to provide it to you
