Hi @k0lk,
2 possible reason for slow performance on your side:
1. HTML5 Viewer
If you laptop runs Linux, that means you are using spacedesk HTML5 Viewer, correct?
Keep in mind that this HTML5 VIEWER app on Linux is much slower than our native apps on Android and Windows.
This is due to technical limitation of HTML5/Javascript.
2. Network connection
Especially if your machines are connected over wireless network that goes thru the router.
Please check the chapter “Performance Tuning” in the instruction manual: https://spacedesk.net/user-manual
Hi @majh0,
Thanks for sending the video.
Could you please send us the following:
1. debugview log on your secondary machine where you run the viewer app.
Just download the debugview app here https://download.sysinternals.com/files/DebugView.zip
Extract the zipped file, run the Dbgview.exe then reproduce the issue on the viewer app and you should find some error traces in debugview (e.g. SA [xxxx:xxx] …), please save it and send to us.
2. run dxdiag.exe on your primary machine, click “Save All Information”, then save the output file (dxdiag.txt) and send to us.
My primary machine is an Acer Aspire PC, running on Windows 10. I have the driver installed, and have restarted my computer as well as uninstalling and re-installing the app. I’ve tried asking my computer to repair the app. I’ve also manually approved the app with my firewall. The app has been showing “ON (idle)”, but I’ve tried many times turning it off and back on, and that hasn’t changed anything. I’ve tried messing with my primary device display settings. I’ve tried playing with the Videowall Engine.
My secondary machine is a Kindle Fire HD10 (under a year old), and I have the app downloaded from the Amazon App Store. It says “cannot detect a primary machine.” I have tried restarting the device and the app, have tried uninstalling and re-installing it. I’ve tried many times adding the primary device manually with my IP address, but it just circles and says it’s working on it forever.
Both machines are on the same wifi, and I’ve tried moving them both to a second wifi, with no luck. I’ve tried changing both wifi networks to private. I’ve also tried using my Android Galaxy smartphone as the secondary device, but it has the exact same issues, which makes me think the problem is with my primary device.
Can you help me? I would so love to get this working.
Thank you in advance!
When i slide chrome to the second monitor, plaing a video, my fps drops in games and the desk strart stutering, if i let chrome in my firs monitor, that dosent happend, the game dosent drop the fps, my firs monitor is 1920×1080, and my secon (leptop) 1366×768, my fist monitor has a refresh rate of 60hz and the second 30. My laptop runs linux, my pc runs windows.
Hi @jake,
You can use spacedesk with your current Nvidia driver version or update to most recent version 472.12.
The BSOD only occurs on version below 461.09.
Hi @glda19,
This is strange.
Can you please send us a short video showing the unchangeable custom resolution list of the viewer app?
So i wanted to install SpaceDesk and i saw the “Attention” part of the download area and it told me that my nvidea drivers had to be version 461.09, So i checked what version i was running and it told me i was running 462. intead of 461.09. my question is will my computer crash and give me then BSOD if i download and run it??
I see.. maybe it’s not a 10-bit format issue..
You mentioned that “the screen is all messed up”, can you further explain this (maybe with a screenshot)?
@lea here and Settings-> Graphics-> Advanced- but I didn’t find the “10-bit pixel” when it is working yes, but sometimes when I restart the computer amd radeon software is simply not installed on the computer anymore, and when the i installed again desk stop working
Hi @mep011,
Please update to latest version of spacedesk Android Viewer app (v0.9.80) it has a bug fix for the app crash observed on previous version.
Hi @shulil,
So you want to mirror your PC screen on your two iPads?
What do you mean empty screen? Is it black screen? Or it’s just in extension mode?
Is your primary machine Windows 10?
Hi @rezios,
On your Radeon Software window, please go to Settings->Graphics->Advanced->”10-Bit Pixel Format”.
As for the server OFF status, could you easily turn it ON via Settings -> ON menu?
@lea about 10-bit i didn’t find in my amd software probably because it’s a notebook, and about windows 3d where can i find ?
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該回覆由
rezios 於 3 years, 4 months ago 修改。
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該回覆由 rezios 於 3 years, 4 months ago 修改。
Hi @glda19,
Can you tell us which custom screen resolution you tried to set on your viewer app settings?
Hi @mep011,
Are you using the spacedesk Android Viewer app on your tablet?
If yes, could you please try to update to latest version on Google Playstore.
We just released a new version (0.9.80) with bug fix for a reported application crash.
Looking forward to your feedback.
Hi @rezios,
Could you please check if 10-bit color format is enabled on your AMD Radeon Software settings? If yes please disable it and reboot your primary machine.
Maybe the drive conflict has something to do with some 3D related settings on Radeon Software window too? We cannot specify yet which settings it is, can you maybe check if there’s any in-game overlay or screen recording settings enabled there?
when i press the ip address of the server, the app crashes. it didnt use to be like this. the app worked for a while. i have tried everything even a factory reset and the app still crashes.im using a huawei mediatab 10 link and it has android 4. it works on my other phones
I used Chrome at that time, and I got another problem..
I just clicked the list to connect to primary machine
and it gave me a message connecting to 192.xxx.xxx.x with black screen
but it went back to main screen
so I just tried to connect to it manually typing the IP address, it gave me an error message
‘Invalid address: Local host!’
actually I can’t understand why this got happened..
my laptop tried to connect to server which is located in PC not laptop..
Hi @multi-cat,
Please try the most recent spacedesk Driver v1.0.17 and Android Viewer app from Playstore.
This issue should be fixed now.
It is also now supports entering a full word, not just single key input.
Hi @pfield69,
Multi-touch gesture like pinch to zoom is now supported with the latest spacedesk Driver v1017 and Android Viewer v0.9.79.
Same problem.
Server Windows 10 21H1, spacedesk driver v 1.0.17
Client android 4.4.2, spacedesk android app v 0.9.79
The android application gives a fatal error when trying to connect to the server. Other devices with more modern android have no problems.
I have tested with the HTML5 viewer and it works fine, although the performance is worse. The problem occurs only with the app.
Regards
Primary Machine
– operating system = Win10 64bit
– graphics adapter = Nvidia GTX 1060 6GB
– network connection type = Wifi (hotspot)
Secondary Machine
– Viewer type = window
– network connection type = Wifi, I connected to hotspot of primary machine
Which web browser did you use? I didn’t use web browser to connect to the primary machine..
thank you for your reply in advance.
Hi @majh0,
Could you please send us the following info:
Primary Machine
– operating system (Windows 8.1/10)?
– graphics adapter (AMD/Intel/Nvidia)
– network connection type (wired/wireless/USB tethering/WiFi Direct)
Secondary Machine
– Viewer type (Android/iOS/Windows/HTML5) and version
– network connection type (wired/wireless/USB tethering/WiFi Direct)
Which web browser did you use? Did you also try with other web browser?
Hi
I can only change the resolution of the viewer app’s By the screen settings on pc there i have only the choise between 1024*600 or 2000*1200.
When i do settings->custom resolution on the the viewer app’s the settings have no influence.
So i can only change the screen resolutiion by pc not by viewer app’s settings
Also starting happening to me today (03/10/21)…
Two different tablets on same version of Android 4.1.1
Other tablets (More modern OS vers. Work fine…..
Hello,
Just want to report the exact same problem as yyisss with the client software (v0.9.78)
I have just updated the server to v1.0.17, but the problem persist.
Thanks for your support
Richard
Hi Lea,
I did test with the current 1.0.17 beta, 64-bit and had the same problem again.
Back on 1.0.3 now but had to change the system date for installing the 1.0.3. Maybe the certificate is outdated. Windows said, “can not verify the issuer of the driver” or something similar as I tried to install 1.0.3 with 1st of October system date.
Any ideas how to fix that issue? I love my taskbar to be automatically hidden 😉
bye morT
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該回覆由
morTimar 於 3 years, 5 months ago 修改。
Hi @ahmetzkan,
Thanks for the feedback.
To further analyze this issue, please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/z8h5llgi8c2ig3g/2021_spacedeskDiagnosticTool.zip?dl=0
Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces.
On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Hallo
Ich möchte gerne meine Sachen vom Laptop mit meinem Surface steuern.
Wenn ich 0.91 auf meinem Laptop habe funktioniert die Steuerung super.
Ab 0.91 bis 1.05 geht es nicht mehr.
Wenn ich auf meinem Tablet per Touchscreen z.b Datei öffnen klicke, ist der Befehl ganz an einem anderen Ort ( bis zu 8 cm vesetzt).
D.h es geht ganz was anderes auf, als dieses Feld,das ich öffnen möchte.
Wie gesagt bei 0.91 geht es supper.
Wenn ich 1.05 drauflade wird die ganze Seite auch viel kleiner angezeigt.
Danke
Lg
Joachim
Hi @kjstech,
Could you please try our most recent spacedesk Driver v1.0.16 that we just released on our website https://forum.spacedesk.net.
We have a potential bug fix for the Display Off issue.
Looking forward to your feedback.
Hi @titoaurelio,
Could you please try our most recent spacedesk Driver v1.0.16 that we just released on our website https://forum.spacedesk.net.
We have a potential bug fix for the Display Off issue.
Looking forward to your feedback.
Hi @lennos,
Could you please try our most recent spacedesk Driver v1.0.16 that we just released on our website https://forum.spacedesk.net.
Hi @ahmetzkan,
Thanks for the info.
Please try our most recent spacedesk Driver v1.0.16 that we just released on our website https://forum.spacedesk.net.
We have a potential bug fix for the Display Off issue.
Looking forward to your feedback.
Hi @game,
Could you please try with Private network profile.
I think with Public network, network discovery is switched off.
By the way, please try our most recent spacedesk Driver v1.0.16 that we just released on our website https://forum.spacedesk.net.
Sometimes I connect for the first time and it disconnects after 5 minutes.
Sometimes I can’t connect at all.
Yes I can see.
Yes Connected but Display Off.
Yes wireless secure and stable.
Today I connect directly but 1 minute later connect is gone.Screen Froze and ı connect again but this time again connected-Display off error..
Hi @mnajera,
Could you please send us the following info:
Primary Machine
– operating system (Windows 8.1/10)?
– graphics adapter (AMD/Intel/Nvidia)
– network connection type (wired/wireless/USB tethering/WiFi Direct)
Secondary Machine
– Viewer type (Android/iOS/Windows/HTML5)
– network connection type (wired/wireless/USB tethering/WiFi Direct)
What is your current network profile on your primary machine? Public or Private?
Aside from Windows built in firewall, do you have third party firewall software (e.g. McAfee)?
When you set the rule above, is the program path set to C:\Windows\system32\spacedeskService.exe?
Do you maybe have VPN (Virtual Private Network) currently active?
Hi @lizapena04,
Can you tell us your current firewall software name?
Could you also please send us the following info:
Primary Machine
– operating system (Windows 8.1/10)?
– graphics adapter (AMD/Intel/Nvidia)
– network connection type (wired/wireless/USB tethering/WiFi Direct)
Secondary Machine
– Viewer type (Android/iOS/Windows/HTML5)
– network connection type (wired/wireless/USB tethering/WiFi Direct)
Hi @game,
What is current network connection type (wired/wireless/USB tethering/WiFi Direct) on your Windows 10 and iPad?
Could you please check on your primary machine if spacedeskService is running?
Just run services.msc, find spacedeskService and check the status.
What is the current network profile on your primary machine? Is it Private or Public?
If you are using wireless network, are both primary machine and iPad device connected on the same wifi network with the same network band (2.4Ghz or 5Ghz)?
Hi @lea, I am using an Android tablet as the viewer device to provide a third screen. The version of the viewer is v0.9.77.
The input seems to be generated by the Spacedesk driver. It is not coming from the hardware keyboard that is attached to my Windows 10 PC. As soon as I stop the Spacedesk driver on the Windows 10 machine the generation of the “\” character ceases immediately and I can happily type on my keyboard as normal. The hardware keyboard is USB wired connection, not a wireless keyboard or software keyboard.
Hi @dmitriy,
There are various differences between our Windows 8.1 and Windows 10 spacedesk Driver.
On Windows 8.1, there’s no more remote hardware keyboard support (only software keyboard in android). Aside from that the other available remote input supported is Mouse only.
On Windows 10, spacedesk supports remote Mouse/Touch/Keyboard/Pen input.
Primary machine is Windows 10 and secondary machine is Android Tablet.
Installation and connection are successful. However, secondary machine can only mirror. There is “can not detect another display” in the windows display setting. I want to have display 1 and 2 (extension). How can I fix this problem? Thank you.
Does not work the same writes. In windows 10, I remember asking for the installation of drivers, but in windows 8.1 for some reason it does not. There may be a problem that does not ask for the installation of drivers
Hello,
Following your advice I updated both Spacedesk driver to v1.0.15 and Intel(R) HD Graphics 5500 but the problem was not solved.
Everytime i launch Spacedesk app on android client the blank screen “Connected – Display OFF” appears.
I noticed that the Spacedesk driver on primary machine detects the incoming connection, then it disconnects. I’m uploading the screenshots if this can be useful to you.
I also relaunched the diagnostic tool and the result is attached below.
Thank you so much for any suggestions.
Titoaurelio
Hi @hankpham06,
I have to use the Taskbar for using desktop mode.
You mean, you want to also extend the task bar on the extended screen?
Can you please send us the following info:
Primary Machine
– operating system (Windows 8.1/10)?
– graphics adapter (AMD/Intel/Nvidia)
– network connection type (wired/wireless/USB tethering/WiFi Direct)
Secondary Machine
– Viewer type (Android/iOS/Windows/HTML5)
– network connection type (wired/wireless/USB tethering/WiFi Direct)
Hi @myriad
spacedesk Pen input support is only available for Windows 10 primary machine.
Hi @watchbird,
Please try try the Install/Uninstall troubleshooter program https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed
If spacedesk is not on the program list, just select “Not Listed” then paste the product code of current spacedesk version below.
spacedesk_driver_Win_10_64_v1015_BETA.msi:{60C2963B-A3C6-4995-BB85-3274F7190577}
spacedesk_driver_Win_10_64_v1014_BETA.msi:{8C330294-7E17-42D6-B17F-1D875427F066}
After that, please reboot then try again the installer.
Hi @joahof,
Could you please try with the most recent spacedesk Driver v1.0.15 and Windows 7 Viewer 0.9.32?
Hi @titoaurelio,
Thanks for sending the diagnostic logs.
Could you please try with our most recent spacedesk Driver v1.0.15 available on our website?
Forum
If the same problem still persist, please try to update your Intel(R) HD Graphics 5500 driver via https://www.intel.com/content/www/us/en/support/detect.html.
Hi @philippe-marlieroutlook-com,
Thanks for sending the requested logs.
So currently, spacedesk v1.0.14 is still present on your primary machine, correct?
Could you please try the most recent spacedesk Driver v1.0.15 available on our website then let us know if you get the same installation issue.
Hi @lelekanet and @dmitriy,
Thanks for sending the requested files.
Could you please try to uninstall – reboot – reinstall spacedesk Driver v1.0.2 on your Windows 8.1 machine?
