Hi Lea,
Thank you for your quick response.
Primary Machine
– OS: windows 10
– graphics adapter: Intel UHD Graphics
– Network connection type : wired (ethernet)
Secondary Machine
– Viewer type: Android v0.9.79
– Network connection type: Wifi
I am not sure that the screen shot will be of any help. Let me know if you need something else.
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Hi @mpl,
Can you please send a screenshot of this issue?
For further analysis, could you also please send us the following info:
Primary Machine
– operating system (Windows 8.1/10)?
– graphics adapter (AMD/Intel/Nvidia)
– network connection type (wired/wireless/USB tethering/WiFi Direct)
Secondary Machine
– Viewer type (Android/iOS/Windows/HTML5)
– network connection type (wired/wireless/USB tethering/WiFi Direct)
Hi @sanso,
Did you notice any error notification on primary machine?
Do you maybe have splashtop WiredX dispay software on your primary machine?
For further analysis, could you please send us the following info:
Primary Machine
– operating system (Windows 8.1/10)?
– graphics adapter (AMD/Intel/Nvidia)
– network connection type (wired/wireless/USB tethering/WiFi Direct)
Secondary Machine
– Viewer type (Android/iOS/Windows/HTML5)
– network connection type (wired/wireless/USB tethering/WiFi Direct)
Please also run dxdiag.exe on your primary machine, click „Save All Information“, then attach the output file (dxdiag.txt) on your next reply.
Did you do these on both android viewer app and spacedesk Driver on Windows 10?
Yes, multiple times
Did you already tried restarting the spacedeskService on services.msc on Windows 10?
No need to, after the first 3 times this happened I decided not to start it with windows just in case that was the issue. So I only start that service when I need it now.
However I will try it again
Do you have third party firewall software on your primary machine and/or android device?
Do you maybe have VPN (Virtual Private Network) active
No to all.
Could you please also try to disable the Settings -> Connection -> Automatic Server Discovery, then try to enter the IP address manually?
Have tried manual entering twice before, every time it connects but there is a 30-60+ second lag between what happens and when it’s drawn on screen, tested with “identity” in display settings for reliable testing
What is the current network connection on your Windows 10 primary machine? Wired or Wireless?
Wired. Gigabit, main line connection to router.
It works fine when it’s working, and it works for a few days (turning off and on ofcorse, not one long run) but then randomly just decides not to detect the server (yes it’s up) that it’s been working fine on.
Only thing that makes it work again is a router reset.
Update:
I tested another iPad, which is an iPad 2018 with iPadOS 14 something. It is wifi-only, and works without any problem.
Hi @psyko,
I have tried reinstalling, resetting, switching everything on and off again, nothing works.
Did you do these on both android viewer app and spacedesk Driver on Windows 10?
Did you already tried restarting the spacedeskService on services.msc on Windows 10?
Do you have third party firewall software on your primary machine and/or android device?
Do you maybe have VPN (Virtual Private Network) active?
Could you please also try to disable the Settings -> Connection -> Automatic Server Discovery, then try to enter the IP address manually?
What is the current network connection on your Windows 10 primary machine? Wired or Wireless?
Is your non working iPad Pro 12.9 has cellular or wifi only?
Cellular. And my working iPad Pro is wifi only. Disabling the celluar function did not resolve the problem.
Hi @armor00,
Thanks for the input and dxdiag info.
It seems that it’s a network discovery issue in our iOS viewer app which occasionally happens on some iOS device.
We don’t know yet the root cause since we still cannot reproduce this issue on our side.
We have received similar bug reports from various users before.
Is your non working iPad Pro 12.9 has cellular or wifi only?
What do you mean by “windows device with other apps”?
I meant that My iPad is able to connect to the windows device with other apps installed on that iPad, like RD Client or Nplayer. This proves that the local network is fine.
Indeed it cannot discover the spacedesk server via the IOS app, but H5 version works without a problem.
I initially suspect that this problem is related to the iPadOS beta version, so I tried with my iPhone, which is on iOS 14.7.1, and it did not work either. But the only Apple device working so far is indeed running iPadOS 14.7.
As for the dxdiag info, I did not find a dxdiag.exe in the installation folder. I run „dxdiag.exe“ directly from windows and the output file is attached.
Thanks for your help!
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When I install and run the program (android client windows 10 server) it connects absolutely fine, works perfectly, no problems at all.
However.
A day or 2 later when I try use it again it does not find the server.
I have to restart the modem/router to get it to work again, this is not practical for my uses I do not want to have to do this.
I have tried reinstalling, resetting, switching everything on and off again, nothing works.
I can enter the IP address of the server and it will connect, with a 30 second delay or longer and it does not display correctly.
I have tried USB teathering, works great until I start a program and it resets the tablet rendering everything useless
I have looked everywhere for a fix. Tried everything I can think of
But nothing works, except restarting the router, which I again, let me be clear do not want to have to do every time I use this program
Anybody got any ideas? I love what this program does but this is irritating me to the point of just not using it anymore
Please help me find what the issue is 🙂 looking forward to hearing from you
Cheers
Hi @armor00,
The none-working iPad is able to discover the windows device with other apps, and manually adding IP in spacedesk always stuck at IP validation.
What do you mean by „windows device with other apps“?
..so it cannot discover the spacedesk server, right?
..so the non working iPad has the latest iOS beta version.. is it possible to downgrade it to non beta version e.g. 14.7?
For further analysis, could you please send us the dxdiag info of your primary machine?
Just run dxdiag.exe on your primary machine, click „Save all information“ and send us the output file.
Hi @gab_ozo12312323,
Thanks for sending the diagnostic logs.
Remote touch input will not work if Video wall mode is enabled.
Please disable it first on Videowall Engine user interface before trying the absolute touch input.
Hi @francyfre,
No Apple version for spacedesk Driver, and currently no plans to develop it.
We only support Windows 8.1/10/11 operating system primary machine for our spacedesk Driver/Server.
You can only use your Apple device as secondary machine using our viewer apps (iOS/HTML5).
I checked that setting, appears to be correctly set.
And to add more confusion, I tried another iPad and it was able to find the IP address, and connect without a problem.
The working iPad: iPad Pro 11in gen2 with iPadOS 14.7.1
None working iPad: iPad Pro 12.9in gen2 with iPadOS 15.0 beta6
The none-working iPad is able to discover the windows device with other apps, and manually adding IP in spacedesk always stuck at IP validation.
Both of them are running Spacedesk version 1.0.44
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Diese Antwort wurde geändert vor 2 Jahren, 10 Monaten von
Armor00.
jwTeilnehmer
Hi Lea,
I can confirm, that with v1.0.11 there is no Bluescreen when the checkbox „Remote control“ is checked.
BUT: remote control also does not work. When trying to click somewhere inside the viewer, nothing happens, except for that the cursor disapperars and Chrome tells me „Zum Einblenden des Cursors ESC drücken“ (which translates to something like „press ESC to display the cursor“).
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I’ll get back to you regarding putting Task Manager on the extended display soon as that test being performed now.
In the meanwhile . . .
Image quality: About 75%
Encodong colour depth: Medium colour quality, medium speed (YUV 4.2.2)
Rendering colour depth: 16-bit
I’m going to try up the rendering colour depth to 24-bit.
Yes, the display was idle each time for a number of minutes. Don’t know exactly how long. At a guesstimate, 20 minutes.
Hi @multi-cat,
Thank you very much for sending the diagnostic logs.
Could you please try our most recent spacedesk Driver v1.0.11 and spacedesk Android viewer app v0.9.75.
Looking forward to you feedback.
Hi @bwmoynier1,
spacedesk Driver/Server msi installer is only available to download from our website.
We don’t have it in Microsoft Store.
We only have the spacedesk Viewer app in the Microsoft Store.
Hi @click4time,
spacedesk should work over Access point.
It does not require internet connection, only local area network is needed between primary and secondary machine.
Could you please tell us how did you setup the access point?
And please send us the following info:
Primary Machine
– operating system (Windows 8.1/10)?
– graphics adapter (AMD/Intel/Nvidia)
– network connection type (wired/wireless/USB tethering/WiFi Direct)
Secondary Machine
– Viewer type (Android/iOS/Windows/HTML5)
– network connection type (wired/wireless/USB tethering/WiFi Direct)
Hi @jw,
Please try the latest spacedesk Driver v1.0.11 released on the website.
The blue screen crash upon HTML5 viewer connect should be fixed on this version.
Looking forward to your feedback.
When I use my iOS or iPadOS devices, the app constantly shows „Cannot detect Sever!“.
I am able to connect to the windows device from an Android device, or use the H5 weblink on the iOS devices.
I tried to reinstall the server software on my windows device, but it did not fix the problem. Switch to another windows device have the same result(Android via app successful, ios via H5 successful, ios via app unable).
Can someone help me solve this problem?
My server software version is Beta 1.0.11.
iPad: iPad Pro 12.9in 3rd gen on iPadOS 15.0 beta 6.
iPhone: iPhone X on iOS 14.7.1
Android: Xiaomi Tablet 5 pro on Android 11
All the software and apps are up-to-date
This is a strange issue. As of the time I post this message the Android App is at its latest version and using the Windows beta driver: 1.0.11
What happens is that I leave the computer alone for some number of minutes. About half an hour.
The Spacedesk app on the Android 5.1 tablet has it’s last picture display frozen on it. The space desk driver on Windows is on, but the second display (which is supposed to be the second monitor had vanished). Actually while I was typing this message it looks like it re-initialised the connection and just decided start working again without any action on my part.
This second screen loss is present in the last few versions.
At the moment that’s all I’ve got for you. Are there any logs I can send to you?
I don’t see the necessary drivers in the Microsoft store to allow laptop in S mode to function as the primary server. Am I missing it?
jwTeilnehmer
Hi,
i am running the driver (beta 1.0.10) on my Thinkpad.
Connecting from the Android viewer does work.
However, when trying to locally connect via HTML 5 viewer, I repeatedly get a bluescreen with the following error:
„driver_irql_not_less_or_equal“.
Please advice.
Julian
Hi @brad_sask,
Thanks for the input.
Auto-rotation is still not yet implemented/handled in our Windows 10 viewer app.
This might be the only solution to fix the rotation issue on your side.
We will check with our developer if this missing feature will be available anytime soon.
Hi @multi-cat,
Ah I see.. currently spacedesk can only send one keyboard input at a time, it does not support entering words as a single input.
As for the disconnection issue upon entering special characters, we tried to reproduce it here but so far we are not successful.
To further analyze this issue, could you please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/z8h5llgi8c2ig3g/2021_spacedeskDiagnosticTool.zip?dl=0
Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces.
On step 5 it will prompt you to reproduce the issue (by connecting the viewer app, send keyboard input with emojis or special characters to reproduce the disconnect issue), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
HI
About entering words , I use IME and it have this fuction.You can enter the letter in IME then enter the word from the IME.It is very convenient when English is used with other languages.
I installed driver v1.0.10 , but there are the same problems.I think this issue is caused by Unicode , I tried to enter a lot kinds of emojis and I found the special emojis all have more than one Unicode,such as the flag emoji.I guess the special characters have the same reason.
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I answered my own question…installed the Win7 download from your website and it works. I can keep testing the win10 app if that will help you in trouble shooting.
From my home PC (Win10) connecting to my Galaxy Tab S6 (Android 11). It makes the connection but on my tablet it displays my home screen from the PC not what is actually on the screen?
I am here to confirm that Spacedesk worked perfectly with a newer version of Winlock Professional.
So the solution would be to upgrade to a newer version if there are issues as mentioned in the 1st post.
Hi @multi-cat,
Thanks for the feedback.
Using software keyboard, how do you enter a word?
Isn’t it you have to enter letter by letter?
By the way, could you please try our most recent spacedesk Driver v1.0.10 from our website and check if you get the same disconnection issue whenever you enter these special characters or emojis?
Hi @angels11_6, glad to hear that it worked.
Hi @imtek,
Thanks for sending the requested files.
Based on your screenshot, it seems that the spacedesk display is detached.
Could you please click the grayed out display (#1), then attach it by selecting „Extend these displays“ on the Multiple displays dropdown menu below.
Just tried it on my wife’s win10 laptop and all works as expected. BTW the tablet is an RCA 10″ windows tablet, if that helps.
Hi @edsonluis321,
Please try to disable the 10-bit Pixel Format in the AMD Radeon Software settings
Just open the Radeon Software window, click the Settings icon on the top right side, then “Graphics” -> “Advanced” -> disable the “10-bit Pixel Format” then reboot your primary machine to apply the changes.
Hi @edsonluis321,
This issue is different with the screen noise pattern issue.
This is a known issue with 10bit color format enabled on your Nvidia or AMD Control panel.
Which GPU is currently present on your primary machine? Nvidia or AMD?
Hi @angels11_6,
Thanks for the info.
To verify if any OSBase is already removed on your machine, could you please run Command Prompt as admin, then type the command below to check if the any OSBase driver present in your system and if the status is Stopped or Running.
sc query ddmgr
sc query ddkmd
If you get the status Stopped or Running please follow it up with commands:
sc delete ddmgr
sc delete ddkmd
Then reboot your primary machine, then try again with spacedesk.
I have 2 viewers coneected to my pc and I wanted to know if I can make all the 3 monitors act as just 1, so that I can play games as if it was an ultrawide monitor.
Hi @15212442377,
Could you please send us the screenshot of this issue?
Hi @angels11_6,
Thanks for sending the diagnostic logs.
It seems that you have an OSBase display driver on your primary machine.
There’s a possibility that it’s causing a conflict with spacedesk.
Are you using any USB display software while trying to connect a spacedesk? Or any similar software like spacedesk?
Hi @galo,
So the initial problem is that your android tablet cannot discover your Windows 10 computer, right?
Do you maybe have VPN (Virtual Private Network) active?
Do you have any third party firewall software that might probably blocking the spacedesk connection?
If yes, please make sure to add c:\Windows\system32\spacedeskService.exe on your exception list to allow incoming/outgoing connection.
For assistance, please also check Troubleshooting – Network Connection chapter in our user manual.
连接成功后主控进行屏幕扩展，扩展屏是surface Pro3 扩展屏显示方向为正向，显示反向是反向
Hi @angels11_6,
The zipped file you sent does not contain the diagnostic logs (debugview.log, *.etl logs, etc..) that we need for analysis.
I have my server computer (win 10) running 1920 * 1080. I have a windows 10 client tablet running 1280 * 800. When I connect in extended mode, it shows the tablet background and any windows I drag as if in portrait mode even though my server is set as both portrait mode. I can fool the tablet by setting it as portrait (flipped) but the display resolution appears wonky.
Thanks for any help!
Boa Tarde!
Instalei server no meu Windows 10 64bits;
Instalei space no meu Galaxy Tab A10;
Meu computador não aparece no tablet mesmo estando na mesma rede.
Tentei inserir meu ip manualmente mas ele fica „IP-Validation in progress…“ e não conclui nunca.
Dai através do SmartView e da conexão do Windons 10 apos eu espelhar o tablet no notebook apareceu o notebook no spacedesk do tablet com ip diferente do que aparecia no server.
Quando eu conecto eu clico no tablet pra conectar ele fica alguns segundos e em seguida desconecta e aparece a seguinte mensagem de erro:
Disconnected by server error
Error Code: 2-5-6
Error Info 0-5-8
Connected time: 00:00:41
Pode me ajudar por gentileza.
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Dieses Thema wurde geändert vor 2 Jahren, 10 Monaten von
Galo.
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Hello there!
I would like some help with regards to my iOS keyboard I’m using for input into a PC over Spacedesk.
I’m using a Brydge Pro Max+ Keyboard (iOS) connected through Bluetooth to my iPad (not pc)(see link):
https://www.brydge.co.uk/products/brydge-12-9-max-plus (very similar to magic Keyboard).
General input for letter keys and numbers works just fine, however, TAB, SPACEBAR, ENTER, BACKSPACE and ARROW KEYS don’t seem to register. I’m assuming it is because this is an iOS keyboard that the PC doesn’t recognize fully.
How can I make them work? Is there a way to map the keys or make it work? Is there a method to emulate or anything like that? I feel like I am so close to having an iPad as my main screen to my PC, but these keys don’t work and it’s a bit of a disappointment.
Can anyone help me with this issue? Is there a way I can make it work?
Kind regards,
V
when I use the software keyborad on my phone ,the software prompts „in order to use the software keyboard input feature for your spacedesk server please install at least spacedesk driver version 0.9.61 for windows 10!“
the driver on Android version is 0.9.74，and on windows 10 is the least version 1.0.9
please tell me how to use the software keyboard.
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Disconnected by server error
error code 2-5-6
error info 0-5-8
connected time 00:01:01
This consistently happens after one min.
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Hi @morris202,
spacedesk supports multiple viewer connection (up to 16 viewers) using our native viewer apps (Android/iOS/Windows). As long as your primary machine’s resources (GPU/CPU/Network) can handle it.
As for connection over another network, unfortunately it’s not possible.
spacedesk only supports connection over the same local area network.
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Diese Antwort wurde geändert vor 2 Jahren, 10 Monaten von
spacedesk Lea.
Hi @angels11_6,
OK, thanks for answering the questions.
Could you please send us again the updated diagnostic logs?
