[spacedesk Lea]

Hi @nekona,
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @tymops,
Did you try to manually enter the IP address?
Do you have third party firewall software on your primary machine? Or maybe VPN (Virtual Private Network) currently active?
For assistance, please also check Troubleshooting -> Network Connection chapter in the user manual.
https://forum.spacedesk.netuser-manual/

[spacedesk Lea]

Hi @superrumi,

Do you have third party firewall software on your primary machine? Or maybe VPN (Virtual Private Network) currently active?
For assistance, please also check Troubleshooting -> Network Connection chapter in the user manual.
https://forum.spacedesk.netuser-manual/

[spacedesk Lea]

Hi @shodan,

1. Maybe the coming out of full screen is still a bug in our Windows Viewer app which we cannot fix immediately.
This will take time to analyze and fix.

2. Command line parameter
Currently, spacedesk Windows 10 and/or 7 Viewer do not have command line to start up.
You can create a simple program that can auto-run and assign the position of each instances or maybe search for a third party application tool that can do this.

3. Connection via hostname
It should work, by setting it in the UWP Viewer settings -> Connection -> Start-up connect -> host name, type your host name.
Then on the next time you run the UWP viewer app, it will automatically connect to that host name.

[spacedesk Lea]

Hi @firius2010gmail,
Currently the full comprehensive feature set of spacedesk is only available on Android Viewer.
This includes On-Screen-Keyboard and Multi-Touch you are asking about.
Eventually it will all become available on iOS, too. However, no official timeline yet.

• This reply was modified 2 years, 8 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @mhofer,

Unfortunately, this is not possible.

spacedesk Driver is installing Device Driver Software.
Windows security architecture requires a specific privilege to install device drivers. This privilege is typically held by the admin.

So you either have to be admin or the admin has to assign this privilege to you.

• This reply was modified 2 years, 8 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @zxxd1527,
Thank you very much for sending the requested logs.
Could you please try the most recent spacedesk Driver v1.0.37 on the website https://forum.spacedesk.net#download.

[spacedesk Lea]

Hi @cartoonest,
Please check the Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/#item_489.

If the problem still persist, could you please run spacedesk Driver Console -> Diagnostic -> Save All Information.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @josemtoar,
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @jlaw2756,
We have released a new spacedesk Driver version 1.0.37 with the version mismatch fixed, please try it.

Forum

[spacedesk Lea]

Hi @rwoodland,
We have released a new spacedesk Driver version 1.0.37 with the version mismatch fixed, please try it.

Forum

[spacedesk Lea]

Hi @matt,
We have released a new spacedesk Driver version 1.0.37 with the version mismatch fixed, please try it.

Forum

• This reply was modified 2 years, 8 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @tymops,
We have released a new spacedesk Driver version 1.0.37 with the version mismatch fixed, please try it.

Forum

• This reply was modified 2 years, 8 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @keycookie17,

Please try to uninstall the previous version 1.0.33 via Troubleshooter program here:
https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

Run the “MicrosoftProgram_Install_and_Uninstall.meta.diagcab”, select Uninstalling.
If “spacedesk Windows DRIVER” is not on the program list, just select “Not Listed” then paste the product code of spacedesk_driver_Win_10_64_v1033_BETA.msi here: {A3F7D2C7-F3B2-40CD-B236-37BA2CDACA1D}

After that, please try again to install the latest spacedesk msi installer from the website.

[spacedesk Lea]

Hi @dnrovs,

qWave (Quality Windows Audio Video Experience) feature must be installed in your Windows 7 machine.
There are some cases that it’s already installed, but corrupted or maybe your machine is missing some Windows updates.
Please also check if KB2533623 and/or KB3063858 Windows 7 update are installed on that machine.

[spacedesk Lea]

Hi @rwoodland,

Version mismatch will be fixed in the next version release.
The error 2-5 can be caused by other things (e.g. Incompatible products detected) but definitely not because of version mismatch.
Could you please quickly check in the spacedesk Driver Console window -> Diagnostics -> Incompatible Software.

For assistance, please also check the Troubleshooting -> Windows PC (Primary Machine) chapter in the user manual https://forum.spacedesk.netuser-manual/.

[spacedesk Lea]

Hi @shodan,

Thank you very much for the feedback.

1. Coming out of fullscreen
We will try to reproduce it, but so far it’s not yet happening on our side. Maybe keeping the client monitor active to prevent monitor sleep can already help avoid this, please check #2.

2. To keep the client monitor active while server is on PC sleep, just activate it in the spacedesk UWP viewer Settings -> Display -> Keep display on.

3. To start spacedek UWP Viewer automatically during Windows Start-up, we suggest the following steps:
– run “shell:appsFolder” then find spacedesk VIEWER
– right-click the spacedesk VIEWER -> Create shortcut
– the shortcut file will be created on the Desktop
– run “shell:startup”, then copy/move the “spacedesk VIEWER – Shortcut” file from Desktop to the Startup folder.
(just copy-paste another shortcut file with different name so that it will start two UWP viewer instance upon start up)
PS: As for the position of each viewer instance, we don’t know if it’s possible to specify the position for each instance, maybe you have to create a simple program for it.

[spacedesk Lea]

Hi @matt_97,

For further analysis, please send us the diagnostic logs for this issue.
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– try to connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @mediagvc,

To mirror flip the spacedek screen, you have to switch ON the Videowall via spacedesk Driver Console window, then click the connected client.
On the right panel, click the Videowall tab beside the Statistics, to show the videowall settings then you will find below the “Flipped Display (for mirroring)” checkbox.

For assistance, please check the attached image below.

Attachments:

You must be logged in to view attached files.

[spacedesk Lea]

Hi @tom,

You can easily change the position of your secondary display using the Display Settings window on your primary machine. Just drag the second display to the left side of your main display, then click the “Apply” button.

[spacedesk Lea]

Hi @tymops,
There are various reasons for network discovery issue (e.g. Third party firewall, VPN, etc.), please check the Troubleshooting – Network Connection chapter in the user manual. https://forum.spacedesk.netuser-manual/

• This reply was modified 2 years, 8 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @mery,
To create a video wall, you have to connect first your viewer app then you can assign the Wall Index in the Videowall tab.
For details, please check the “Video Wall Operation” chapter in the user manual.
https://forum.spacedesk.netuser-manual/#item_650

[spacedesk Lea]

Hi @art,
Unfortunately, no short term nor mid term plans of spacedesk Driver/Server for Linux.
Protocol specification is not publicly available.

You can only use your Linux machine as client via spacedesk HTML5 VIEWER http://viewer.spacedesk.net/.
Keep in mind that this HTML5 VIEWER app on Linux is much slower than our native apps on Android and Windows.
This is due to technical limitations of HTML5/Javascript.

[spacedesk Lea]

Hi @remy,
Routers can cause lags and latency. Bypassing them always improves performance.
Configure your Windows PC or Android device as WiFi Access Point (Hotspot) and connect to it before connecting spacedesk.
USB Tethering and Android Debug Bridge cable connection can also achieve the same result.
Please check the “Performance Tuning” chapter in the user manual: https://spacedesk.net/user-manual

[spacedesk Lea]

Hi @aragubas,
Thank you very much for reporting this issue.
We checked this issue on our side but so far we cannot reproduce it.

Could you please send us the following for further analysis:
1. spacedesk diagnostics logs
– On primary machine, open the spacedesk Driver Console app -> Diagnostics.
– Click DebugView download button first (if not yet available)
– click Diagnostics ON
– Connect spacedesk Viewer and recreate the touch issue
– click Diagnostics OFF
– click “Save All Information”
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

2. Can you please also tell us the current Android version of your Samsung Galaxy Tab 3 Lite (SM-T110) device?

3. Only if possible, can you please also send us the screen recording of this issue?

[spacedesk Lea]

Hi @tt702,
This is noted, thank you very much for the info. Our developer will check this as soon as he works on iOS viewer again (currently very busy with higher prioritized bug fixes and improvements in Android Viewer).

[spacedesk Lea]

Hi @mery,
For assistance, please check the Videowall Configuration and Operation chapter in the user manual
https://forum.spacedesk.netuser-manual.

[spacedesk Lea]

Hi @freemoongba,
We have sent the spacedesk Driver BETA 1.0.10 msi installer to your registered email address, please check.

[spacedesk Lea]

Hi @aragubas,
We are not aware of this requirement. Thank you very much for the info.
We will add this additional info in our documentation.

[spacedesk Lea]

Hi @xge,
multi-touch is now supported in spacedesk Android Viewer app.

[spacedesk Lea]

Hi @tymops,
Thank you very much for the feedback.
This will be fixed in the next version release.

[spacedesk Lea]

Hi @matt,
Thank you very much for the feedback.
This will be fixed in the next version release.

[spacedesk Lea]

Hi @shodan,
We currently don’t support hardware encoding. Some time in the future we will support h264.

[spacedesk Lea]

Hi @matt,
Can you further describe when you said USB tethering sometimes doesn’t work?
Is the private network cannot establish over USB tethering?
You can easily check in the spacedesk Driver Console -> Network -> Adapter Interface, if the Remote NDIS Adapter is active (this is the network adapter for USB tethering network).

As for the “Connected no internet” in hotspot setup, this is still good since spacedesk does not require internet connection, it only needs to be connected to a local area network.

In case you want to try the Android Debug Bridge Cable connection, just follow the steps below:
1. Connect your android device via USB and enable the USB debugging in the Developer options on your Android System settings.
2. Download Android SDK platform tools on your primary machine, then extract it.
https://developer.android.com/studio/releases/platform-tools
3. Open command prompt on the primary machine, change the directory to your android SDK platform tools folder, then type the command: adb.exe reverse tcp:28252 tcp:28252
4. On your Android device, open the spacedesk Viewer app, and make sure to disable the auto-discovery by unchecking the LAN/WiFi box below.
5. Click the + button, then try to connect to 127.0.0.1 IP address.

• This reply was modified 2 years, 9 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @kilan8,

Thank you very much for sending the diagnostic logs.
It seems that Nvidia ShadowPlay/In-game overlay is currently running on your primary machine. This Nvidia feature is incompatible with spacedesk, you can verify it on spacedesk Driver Console -> Diagnostics -> Incompatible Software/Product.
Please make sure to turn off this feature before spacedesk connection.

[spacedesk Lea]

Hi @kilan8,

Is the main monitor instantly frozen when the spacedesk connection is made?

For further analysis, could you please send us the diagnostic logs on your primary machine.
Just run spacedesk Driver Console -> Diagnostics -> Save All Information.

PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @hacchan,
Thank you very much for sending the requested logs.
We are currently analyzing the logs and it seems to be a low memory situation even though you have 32GB RAM, maybe you have too many applications currently running on your primary machine.
Could you please reboot your primary machine, then try to install spacedesk first without any other applications open/running.
Looking forward to your feedback.

[spacedesk Lea]

Hi @looping,
Thank you very much for sending the diagnostic logs.
It seems that there’s a connection time out, this usually happens during temporary network connection loss, and there’s nothing we can do to fix your network.
Maybe enabling the Auto-reconnect on your spacedesk viewer app settings might help in this case.

[spacedesk Lea]

Hi @wastanley,
I assume your primary machine is either Windows 7 or 8.1, right?
FYI: spacedesk Driver Console window -> Diagnostics is only available for Windows 10/11 primary machine.

To get the diagnostic logs for Windows7/8.1 machine, please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/d8w439rp66vqbr1/2022_spacedeskDiagnosticTool_Legacy.zip?dl=0

Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces. If there’s a pop-up message from DebugView, just press “Agree” to proceed.

On step 4 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.

After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[spacedesk Lea]

Hi @hacchan,

For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[spacedesk Lea]

Could you please send us the spacedesk diagnostic logs during Xencelabs driver crash.
– open spacedesk Driver Console -> Diagnostics
– Diagnostic Collection ON
– connect a viewer app to reproduce the Xencelabs driver crash
– Diagnostic Collection OFF
– Save All Information
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[spacedesk Lea]

Hi @swedcap,
Please try the most recent spacedesk Driver v1.0.35 which is available on the website https://forum.spacedesk.netuser-manual/.
If problem still persist, can you further describe the problem on your side?
Is it a discovery issue? Error code upon connect? Display Off?

For assistance, please also check Troubleshooting chapter in the user manual https://forum.spacedesk.netuser-manual/.

PS: We moved your post to a new topic to avoid confusion.

• This reply was modified 2 years, 9 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @maicha,
We sent you the old msi version 1.0.9 to your registered email address. Please check.

[spacedesk Lea]

Hi @kdb13,
spacedesk is currently using JPEG Image compression and it’s a lossy compression which means that the quality of image will be reduced after compression.

[spacedesk Lea]

Hi @alfredo_c
Thank you very much for sending the diagnostic logs.
Based on the logs, it seems like you are using relative touch input.
Could you try to set the touch input type as absolute touch in your Android Viewer app’s Input Devices -> Touchscreen menu.

[spacedesk Lea]

Hi @mrsecmac,
Yes, we can send you the old msi, can you tell us which version?

[spacedesk Lea]

Ok, then please try any custom resolution in the list with * marked on it.

[spacedesk Lea]

Hi @andy,

Is it a blue screen (BSOD) crash on your primary machine?
If yes, please send us the diagnostic logs via spacedesk Driver Console app -> Diagnostics -> Save All Information.
Please also include the most recent *.dmp files (up to 3 files if available) located in C:\Windows\Minidump folder, then save it on the same diagnostic folder.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then send the *.zip file to this email address – AndroidApp@spacedesk.ph.

[spacedesk Lea]

Can you try with other marked custom resolution (e.g. 1600×1200, is it marked?)

[spacedesk Lea]

Hi @tipek360,
I see..
Did you check if the 1920×1080 in the custom resolution list has * marked on it?
If it’s not marked, then this resolution does not match the iPad screen’s aspect ratio and will result to stretched screen.

[Author]

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