Forum Forums spacedesk Discussions spacedesk viewer cant detect primary machine

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  • #6698

    my phone cant find primary machine in my laptop , i has updated it to the newest version and it doesn’t work

    spacedesk Lea

    Hi @cartoonest,
    Please check the Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/#item_489.

    If the problem still persist, could you please run spacedesk Driver Console -> Diagnostic -> Save All Information.
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

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