[spacedesk Lea]

Hi @alxs0n,

For further analysis, could you please send us again the diagnostic logs of this issue.
Just follow the steps below:
– Open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the freeze-disconnect issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @juss1972,
What is your iPad’s model and iOS version?

[spacedesk Lea]

Hi @skypilotyts and @dapperdan,

Actually, this is the current feature in the spacedesk BETA version.
Only one display supports touchscreen feature, the other display will fall back in using the single input mouse touch.

Touch support for multiple viewer connection will probably be available in the Pro version which will be available by next year.

[spacedesk Lea]

Hi @arjvi,

Thanks for sending the diagnostic logs.
Based on the setup logs, the spacedeskService is marked for deletion, which requires a system reboot to complete the uninstallation of older spacedesk version.
Could you please uninstall first the current spacedesk then reboot your machine, and try again installing.
For assistance, please refer to the Uninstall chapter in the user manual https://forum.spacedesk.netuser-manual/#item_514.

[spacedesk Lea]

Hi @cofh,
Yes, please send the screenshot of the problem. Thank you.

[spacedesk Lea]

Hi @astro204,
Can you further describe the issue?
Does the viewer cannot discover the primary machine anymore?
Or it can discover but unable to connect (with error info or display off)?

Please run the spacedesk Driver Console app in the primary machine, then click Diagnostics -> Save All Information button, then send us the diagnostic folder for further analysis.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @arjvi,
While you can run the spacedesk Driver Console app, please click Diagnostics -> Save All Information button, then send us the diagnostic folder for further analysis.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @zhuchok,
Is your primary graphics adapter AMD Radeon?
Please try to disable the 10-bit Pixel Format in the AMD Radeon Software settings?
Just open the Radeon Software window, click the Settings icon on the top right side, then “Graphics” -> “Advanced” -> disable the “10-bit Pixel Format” then reboot your primary machine to apply the changes.
After that, please try again with spacedesk.

[spacedesk Lea]

Hi @pandinyt0,

Thank you very much for the feedback.

We are currently checking your setup log file, have you succeeded installing other driver software?
Is it only failing with spacedesk installation?

[spacedesk Lea]

Hi @dmanz56,

Thank you very much for the feedback.

Have you tried without MSFS Flight Simulator + Air Manager running?
If not yet, please try and let us know your result.

[spacedesk Lea]

Hi @pandinyt0,

Thank you very much for sending the requested logs.

Can you please download the Microsoft Troubleshooter program here:
https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d
Run the “MicrosoftProgram_Install_and_Uninstall.meta.diagcab”, select Installing.
After that, please try again with the spacedesk driver installer.

[spacedesk Lea]

Hi @dmanz56,

Does it only happen upon spacedesk client disconnect?
What is the current client screen resolution?
What is the network connection type between your server and spacedesk client? WiFi? Wifi Direct? USB tethering?

For further analysis, please send us the diagnostic files of your primary machine.
Just open the spacedesk Driver Console -> Diagnostics, then click the “Save All Information” button.
Note: NO NEED to switch the Diagnostic Collection ON/OFF.

PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @joshsum,
Thank you very much for sending your diagnostic logs.
Could you please check in the Windows display settings of your primary machine if there’s a detached second display (while “Display Off” is showing up on Viewer app).
If there’s a detached display, just attach it by selecting Extend or Duplicate in the Multiple displays dropdown menu.
OR use Display Switch, just press “Window key + P”.

For assistance, please check Configuration Settings -> Windows Driver (Primary Machine) in the user manual https://forum.spacedesk.netuser-manual/#item_469.

[spacedesk Lea]

Hi @songya,
Thanks for the feedback.
Our iOS Viewer developer is currently working on it.
We will get back to you as soon as we have a new iOS Viewer version with possible fix for this issue.

[spacedesk Lea]

Hi @songya,
Could you please try the suggestion in this post – https://forum.spacedesk.netforums/topic/unable-to-connect-on-ios-devices-solved/
Then let us know if it helps.

[spacedesk Lea]

Hi @qzz,
Could you please try the suggestion in this post – https://forum.spacedesk.netforums/topic/unable-to-connect-on-ios-devices-solved/
Then let us know if it helps.

[spacedesk Lea]

Hi @milky_crow,
Thank you very much for your suggestion – very helpful!
We will advise the other users (with similar issue) to try it.

[spacedesk Lea]

Hi @thegeorge289, please check my reply here: https://forum.spacedesk.netforums/topic/spacedesk-broke-graphics-card-and-even-the-integrated-video-card/#post-10844

[spacedesk Lea]

Hi @thegeorge289,

Which driver did you delete? Is it spacedesk?
How did you delete it?
Did you uninstall the whole spacedesk server/driver software properly via Windows Control Panel or via spacedesk MSI installer?
Or did you just remove/uninstall the spacedesk driver in the Device Manager?

Have tried forced rebooting your primary machine?
Is your primary monitor still not working after PC reboot?

[spacedesk Lea]

Hi @mtiernan86,

Can you please send us the following for analysis:
– screenshot of the viewer screen that shows the “color off”
– dxdiag info of your primary machine (just run dxdiag.exe, click Save All Information then, send us the output file – dxdiag.txt)

[spacedesk Lea]

Hi @noddy,

Where is this “not compatible” message showing up? Is it in the iOS Viewer app?
Can you maybe send us the screenshot of this error message?
Can you please also tell us the info of your iPad device (e.g. model, iOS version)?

[spacedesk Lea]

Hi @candeman,
What keyboard app are you using? GBoard? Samsung keyboard?

[spacedesk Lea]

Hi @normlality,

No feature will be removed.
Could you please try the suggestion in this post – https://forum.spacedesk.netforums/topic/unable-to-connect-on-ios-devices-solved/
Then let us know if it helps.

[spacedesk Lea]

Hi @pandinyt0,
Thanks for sending your dxdiag info however, the two most important log files are missing, please send it too.
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

[spacedesk Lea]

Hi @rageven,

Yes, please use our Windows 7 Viewer app for now, it’s newer compared to our Windows 10 Viewer app.

[spacedesk Lea]

Hi @akseone,

..very strange and unusual situation.

Simplest thing you could immediately try:
Download newest spacedesk Driver version Beta RC v1.0.50
Install the v1.0.50 msi
Uninstall v1.0.50 msi again.
Cleanup routine should remove all leftovers of v1.0.50 and all older versions.

The hard way:
Goto instruction manual https://forum.spacedesk.netuser-manual/
Goto chapter “UNINSTALL ON WINDOWS PRIMARY MACHINE” => “Manual Uninstall (Troubleshooting Only)”
Do all 7 steps (Step 1 – Step 7) mentioned in this chapter
Chapter “APPENDIX”=> “File List” states all executable files. After deleting all these, there should be nothing left to see any more.

If anything is coming back, then please also check which ones of the files stated underneath Chapter “APPENDIX”=> “File List” are coming back.

[spacedesk Lea]

Hi @gbfwtx,

Where is this “not compatible” message showing up? Is it in the iOS Viewer app?
Can you maybe send us the screenshot of this error message?
Can you please also tell us the info of your iPad device (e.g. model, iOS version)?
What is the current spacedesk Viewer version installed on your iPad?

[spacedesk Lea]

Hi @rageven,
In the spacedesk Windows 10 Viewer app, you can enable it in the following settings:
Settings -> Display -> Keep display
Settings -> Connection -> Auto reconnect on server disconnect

[spacedesk Lea]

Hi @normlality,

OK. It seems that it’s a network discovery issue in our iOS viewer app which happens in some iOS devices (especially if it’s from Mainland China).

For now, we still don’t have a fix for this issue, but our iOS developer is working on it.
We have received similar bug reports from various users before.
And one of them actually might have a valid explanation about this issue.
Since your iOS device (iPhone 11) was from Mainland China, spacedesk native app might not have a permission for networking.
here’s the link of the user’s post: https://forum.spacedesk.netforums/topic/spacedesk-app-has-no-permission-for-networking-on-region-specific-ios-device/

[spacedesk Lea]

Hi @normlality,
Thanks for confirmation.
Is your iPhone 11 from Mainland China?

[spacedesk Lea]

Hi @ml6,

You can try 2 things:

1. You can try to connect a virtual display without secondary machine connected using local host connection via HTML5 Viewer
Just open a web browser on your primary machine (e.g. Google Chrome, MS Edge), then go to http://viewer.spacedesk.net/ and connect to your local machine’s IP address.
Please take note that only 1 connection is allowed when using spacedesk HTML5 Viewer.

2. Enable Videowall and set the Videowall Disconnect Delay to -1 (equivalent to infinite) in spacedesk Driver Console Window.
With disconnect delay set to infinite, it will not unplug the virtual display in your primary machine even after disconnecting the viewer app in your secondary machine. It will only unplug upon spacedesk server switch (OFF-ON) or machine reboot.

Then after setting up a fixed virtual display, you can manually move or put a specific software in the display, then it will stay there until the display unplugs.

[spacedesk Lea]

Hi @djfrodo,

Thanks for sending the setupapi.dev.log file.
Based on the setup logs, the uninstallation for spacedesk virtual HID device is hanging.
This is a known issue in that old installer version which we already fixed in the most recent version.
To solve this on your machine, please manually uninstall the spacedesk virtual HID device in Device Manager.

– open Device Manager by running “devmgmt.msc”
– click View tab -> Devices by connection
– scroll down and find spacedesk virtual HID Device
– expand first the spacedesk virtual HID Device and right-click “Uninstall device” each devices underneath it
– then right-click “Uninstall device” the spacedesk virtual HID Device

Then try again to update with the latest spacedesk installer.

[spacedesk Lea]

Hi @djfrodo,

For analysis, could you please send us the following file in your Computer #1?
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @normlality,
Thanks for the info.
Can you quickly try to connect via spacedesk HTML5 Viewer in your iPhone 11?
Just open a web browser (e.g. Safari or Google Chrome), then go to http://viewer.spacedesk.net/ and connect to the IP address of your primary machine.
Then let us know the result.

[spacedesk Lea]

Hi @qzz,

It seems that it’s a network discovery issue in our iOS viewer app which happens in some iOS devices.

For now, we still don’t have a fix for this issue and we still cannot reproduce it on our side.
We have received similar bug reports from various users before.
And one of them actually might have a valid explanation about this issue.
If your iOS device (iPad mini5) was from Mainland China, spacedesk native app might not have a permission for networking.
here’s the link of the user’s post: https://forum.spacedesk.netforums/topic/spacedesk-app-has-no-permission-for-networking-on-region-specific-ios-device/

[spacedesk Lea]

Hi @chiragrb7,

The security feature to prevent unwanted connections is not yet available in our current BETA version.
This feature will only be available once we released a PRO version.

For now, only disabling/enabling the spacedesk Server can prevent other users from connecting in your primary machine.
Also, you can always see which viewers are currently and previously connected via spacedesk Driver Console so your roommate cannot connect to your PC unnoticed.

[spacedesk Lea]

Hi @qzz,

Please check the following:
– check your iPad Settings -> Privacy -> Local Network, if spacedesk is on the list and enabled
– if you have third party antivirus or firewall, please make sure that you have spacedesk or C:\Windows\system32\spacedeskService.exe added in the exception list to allow incoming and outgoing connection
– if you have VPN (Virtual Private Network) active, try to disable it
– if your connecting over wireless network, please make sure your wifi router has client isolation disabled
– if your current Network profile in your primary machine is Public, please try to switch it to Private in Windows Settings -> Internet & Network

For further assistance, please refer to Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/

[spacedesk Lea]

Hi @normlality,

Please check on your iPhone Settings -> Privacy -> Local Network, if spacedesk is on the list and enabled?

[spacedesk Lea]

Hi @justpew,

Routers can cause lags and latency. Bypassing them always improves performance.
This does not only apply to USB Tethering, but also to direct ethernet cable connection and WiFi Direct connection.
Configure Windows Primary PC or Secondary Viewer Device as WiFi Access Point (Hotspot) and connect to it before connecting spacedesk. Please check chapter “Performance Tuning” in the instruction manual: https://spacedesk.net/user-manual

[spacedesk Lea]

Hi @normlality,

Can you further describe the problem?
Is the viewer app on iPhone 11 cannot discover the primary machine anymore?
Or is it disconnecting immediately or showing display off status upon connect?

What is the current iOS version of your iPhone 11?

[spacedesk Lea]

Hi @willien,

Unfortunately, we cannot download the .7z file you attached.
Please change it to .zip file and reattach again.

You might also want to check the following if viewer app is unable to discover any primary machine:
– make sure that both primary and secondary machine are connected on the same local area network
– if you have third party antivirus or firewall, please make sure that you have spacedesk or C:\Windows\system32\spacedeskService.exe added in the exception list to allow incoming and outgoing connection
– if you have VPN (Virtual Private Network) active, try to disable it
– if you are connecting over wireless network, please make sure your wifi router has client isolation disabled
– if your current Network profile in your primary machine is Public, please try to switch it to Private in Windows Settings -> Internet & Network

For further assistance, please refer to Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/

By the way, what is your secondary machine? Android/iOS/Windows?

[spacedesk Lea]

Hi @saboreq,

Can you tell us your current network connection? wired/wireless?
Can you also please monitor the CPU, memory and network load of spacedeskService.exe in your task manager while spacedesk viewers are connected?
And please also send us the diagnostic logs of your primary machine while spacedesk videowall is active.
Just open the spacedesk Driver Console -> Diagnostics, then click the “Save All Information” button.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @armen,

Good idea!
Unfortunately, no plans at the moment, but we might consider it.
It might happen some time in the future.

[spacedesk Lea]

Hi @saboreq,

Unfortunately spacedesk cannot use GPU.
What exactly is running with two FPS? Game or spacedesk screen update on client?
How do you know that network isn’t the problem?
No matter how strong your PC is, routers always cause lag.

[spacedesk Lea]

Hi @saboreq,

Yes, you can use spacedesk Videowall feature like Nvidia Surround.

As for the performance issue:
Routers can cause lags and latency. Bypassing them always improves performance.
This does not only apply to USB Tethering, but also to direct ethernet cable connection and WiFi Direct connection.
Configure Windows Primary PC or Secondary Viewer Device as WiFi Access Point (Hotspot) and connect to it before connecting spacedesk. Please check chapter “Performance Tuning” in the instruction manual: https://spacedesk.net/user-manual

[spacedesk Lea]

Maybe that’s the problem. Maybe GestureSign only works on Windows tablet or Windows PC with touch screen main monitor.
Please contact GestureSign support and verify if this app works on a normal desktop PC that don’t have touch screen monitor.

[spacedesk Lea]

Does GestureSign works on your primary machine without spacedesk connected?
Is your Windows 11 primary machine touch screen capable?

• This reply was modified 2 years, 1 month ago by spacedesk Lea.

[spacedesk Lea]

Hi @wlioi,

Thanks for sending the diagnostic logs.

So you are using the spacedesk Android Viewer app from the Google Playstore, right?

However, it seems that you did not download the Debug View first before switching the diagnostic ON..
Could you please try again with Debug View available, then send us the updated diagnostic logs.

[spacedesk Lea]

Hi @saboreq,

Routers can cause lags and latency. Bypassing them always improves performance.
This does not only apply to USB Tethering, but also to direct ethernet cable connection and WiFi Direct connection.
Configure Windows Primary PC or Secondary Viewer Device as WiFi Access Point (Hotspot) and connect to it before connecting spacedesk. Please check chapter “Performance Tuning” in the instruction manual: https://spacedesk.net/user-manual

Can you please send us the diagnostic logs of your primary machine while your spacedesk videowall setup and Nvidia surround are active?
Just open the spacedesk Driver Console -> Diagnostics, then click the “Save All Information” button.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

• This reply was modified 2 years, 1 month ago by spacedesk Lea.

[spacedesk Lea]

Hi @t1123578579gmail-com,

Can you please download the Microsoft Troubleshooter program here:
https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d
Run the “MicrosoftProgram_Install_and_Uninstall.meta.diagcab”, select Installing.
After that, please try again with the spacedesk driver installer.

If it did not help, please send us again the following updated logs:
c:\users\Public\spacedeskSetup.log
C:\Windows\inf\setupapi.dev.log
C:\Windows\inf\setupapi.app.log

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