[dougw03]

Thank you Christian – as always your support is outstanding. It was indeed a scaling issue. The challenge I now have is I use an ultra-wide with relatively low pixels per inch along with my iPad which is a very high PPI display. If I keep the Windows scaling on the iPad at 125% then everything is miniscule. Should I try running a custom resolution to workaround this? Any other ideas?

[dougw03]

Sorry try this one: https://drive.google.com/file/d/1XOw_bWyQrMT7xrMUd1Hw17fcDU2WoiWU/view?usp=sharing

[dougw03]

Hi Christian, sorry I forgot to reply to this topic. I’ve noticed both on my iPad and my Surface Pro will have the “Connected – Display Off” screen on for hours after my laptop is asleep. I checked the app stores and am running the latest client software. Is there a setting that needs to be changed to let these devices suspend?

[dougw03]

Hello @spacedesk Christian, I wanted to report back that the new feature works great and I no longer get prompted by the IT application to enable USB. Thank you for the prompt resolution on this. This will save me a lot of headaches when I need to upgrade in the future.

[dougw03]

Thanks Christian. Or perhaps can you implement the USB cable driver toggle in a way that does not leverage the command line? Perhaps you can install the driver when I run the msi installation and then have the GUI toggle enable the support without running a command line script? Thanks again

[dougw03]

Hi Christian, got it – thank you. My question was how do I send you my google drive link privately? I do not want to post these files on a public forum. Your forum software doesn’t seem to support private messaging? Please advise – thanks

[dougw03]

Hi Christian, yes it happened again already today and I had to reboot my client machine to be able to reconnect. The client service hung up on the main screen with dots moving from left to right. I was unable to click anything and had to reboot the machine without being able to properly close the app. I wasn’t able to collect diagnostics on the spot because I was in the middle of a work meeting. I hope to be able to collect the diagnostics next time this happens. When you say ” and for your client machine, please run dxdiag.exe on your primary machine, and click “Save all information”.” The wording is a bit confusing…do you want me to collect dxdiag on the primary machine or the client machine?

One pattern I have noticed is the three times it’s happened in the past two days have always been while I was screensharing with MS Teams.

P.S. How can I share the files with you without posting them publicly? Is there a way I can private message you a link?

[dougw03]

Christian, sorry it seems I sent this message bit too hastily. I realized that it seems ethernet adapters do not show up under communication interfaces (although shouldn’t they?).

After I posted my last message, I rebooted my server and my client still would not connect. I had to reboot my client for it to recognize my server. In fact this is the second time this happened in the past two days. I checked microsoft store and am using the latest client. I just updated to v2.1.0.0 server and will let you know if that helps for whatever reason, but I suspect my issue is on the client side. Is there any way to send diagnostics on the client side? I have admin rights on my client PC in case it helps.

[dougw03]

Hi Christian, Sorry I missed your last reply. Unfortunately I do not have admin rights on my PC and cannot collect diagnostics information. My client disconnected again today and was unable to reconnect until I rebooted my PC. It seems the server did not see my ethernet adapter even though it showed up in network adapters in Windows (see Ethernet 9). See screenshot here: https://photos.app.goo.gl/38MW5SDXf99oL78r5

Any idea how we can troubleshoot this without collecting diagnostics?

[dougw03]

Hi Christian, this happened again but it did not trigger on a thunderbolt disconnect. It actually just happened randomly. I waited about a minute to see if it would reconnect then I opened dxdiag and while that was running the screen reconnected. I’d rather not post my dxdiag file in the open. Is there another way to share this?

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