Search Results for 'X'

[spacedesk Lea]

Hi @saboreq,

Routers can cause lags and latency. Bypassing them always improves performance.
This does not only apply to USB Tethering, but also to direct ethernet cable connection and WiFi Direct connection.
Configure Windows Primary PC or Secondary Viewer Device as WiFi Access Point (Hotspot) and connect to it before connecting spacedesk. Please check chapter “Performance Tuning” in the instruction manual: https://spacedesk.net/user-manual

Can you please send us the diagnostic logs of your primary machine while your spacedesk videowall setup and Nvidia surround are active?
Just open the spacedesk Driver Console -> Diagnostics, then click the “Save All Information” button.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

• This reply was modified 1 year, 11 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @t1123578579gmail-com,

Can you please download the Microsoft Troubleshooter program here:
https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d
Run the “MicrosoftProgram_Install_and_Uninstall.meta.diagcab”, select Installing.
After that, please try again with the spacedesk driver installer.

If it did not help, please send us again the following updated logs:
c:\users\Public\spacedeskSetup.log
C:\Windows\inf\setupapi.dev.log
C:\Windows\inf\setupapi.app.log

[Rageven]

spacedesk Windows 7 Viewer app (v0.9.39) had the exact same disconnecting problem
And it is a laptop disconnect as ur session, normaly i think that if u disconnect u can reconnect immediatly but foor me i have to boot the laptop again.
And when i do that all of my apps are still open (even spacedesk and it stays in fullscreen + autoreconnect)

[spacedesk Lea]

Hi @wlioi,

What is your secondary machine? Android/iOS/Windows?
Could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app (in your primary machine) by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue (touch track jumps to the edge of the screen)
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

• This reply was modified 1 year, 11 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @plaurits,
Thanks for the feedback.
So far we are trying to reproduce it on our side but it’s not yet reproducible.

Can you please try to update your NVIDIA GeForce GT 710 Graphics driver from their official website
https://www.nvidia.com/download/driverResults.aspx/191970/en-us/

If updating the Nvidia driver did not help, can you please send us a short video of this not responding window issue?

[spacedesk Lea]

Hi @rageven,

So far we still cannot reproduce the same issue on our side.
For clarification, with spacedesk Windows 7 Viewer app (v0.9.39), your laptop did not shutdown, but instead it disconnected, right?
Is it a disconnection from your network? What kind of disconnection is it? Can you please further describe?
Or if it’s possible, can you send us a short video of this issue?

Could you also please send us a DebugView logs of your secondary machine/laptop?
Just follow the steps below:
– download DebugView app here: https://download.sysinternals.com/files/DebugView.zip
– extract the files from the zipped folder
– run the Dbgview.exe as Administrator
– make sure to only check the Capture -> Capture Win32 and Capture Events
– while DebugView is open, please run the spacedesk Windows 7 Viewer app and try to recreate the disconnection issue in the laptop
– you should find some “SA [xxxx:xxxx] …” traces in the DebugView, please save the logs (as .txt file) and send it to us.

[plaurits]

I have added as txt file instead, not able to enter text here

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[spacedesk Lea]

Hi @password23,
Glad to hear that you fixed the problem by disabling the proxy in your machine.
In case you encounter other issues related to spacedesk just let us know.
We are always glad to receive user feedback.

[password23]

I have fixed this problem.
For anyone else wondering, it was a proxy that I forgot to turn off.
This proxy would start every time I booted up the pc and was not shown on the task manager startup page nor was it shown with the icons on the taskbar.

[danm]

아이패드에 연결하면 에러가 발생합니다.
에러 메세지는 다음과 같습니다.

Disconnected
error code:2-5-
error info:0-5-
connected time:06:07:26

spacedesk Service Tray Application
spacedesk x10
Error – Duet Display, Splashtop, Fresco Logic, etc. Driver Detected –
Incompatible Display Hook Driver!

[spacedesk Lea]

Hi @t1123578579gmail-com,

Next: Can you please try the same thing in this folder “C:\Users\lengqiu\AppData\Local\Temp” ?

[Jack]

Hi。All permissions are available. I have tried to install spacedesk version 1049, but the problem still exists。

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[spacedesk Lea]

Hi @androlistio,

If @berryme’s suggestion did not help, please send us the diagnostic logs of this issue.
Please follow the steps below:
– Open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @lord_emperor,

Apologies for not getting back to you.
Is it still happening with the most recent spacedesk Driver (v1050)?
If yes, can you please check the CPU and memory usage of spacedeskService via task manager if it shows high consumption while spacedesk is connected?

Please also send us the diagnostic info of your primary machine for further analysis.
Just open the spacedesk Driver Console -> Diagnostics -> click “Save All Information” button.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @pandinyt0,

For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @ratex,

Just open your McAfee Firewall settings, click Ports and System Services then click the Add button.
System Service Name: spacedeskService
Local TCP/IP Ports: 28252
Local UDP Ports: 28252

For reference, please check https://forum.spacedesk.netwp-content/uploads/2022/04/McAfeeFirewallSettings-spacedesk.jpg

[ratex]

Hello, and thank you for welcoming me here.

I hope I will be able to use Spacedesk Viewer as i want a second screen (tablet) for my laptop.

Here is the the screenshot of my logs fails.

I was trying to insert Spacedesk in the firewall mcafee , internet conexions and programs and ports systems service, with the ports etc. but at the end when I want to save, there is nothing saved 🙁

Also there is a logg of window defender as firewall but i can not change anything there, as windows tells me Mcafee is the prior/major Firewall.

Could you please help me?

Thank you so much,

Kind regards,

Julien

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[spacedesk Lea]

Hi @fred15,

For further analysis, can you please check if you can find a recent dump file (time stamp should be the same as when the pen input issue happen) in C:\Windows\minidump.
Please save it in a folder, then right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

And also, please send us the diagnostic info in your primary machine.
Just open the spacedesk Driver Console -> Diagnostics, then click the “Save All Information”.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @plaurits,

After further analyzing your setup, please try the following:

2. Peter: As mentioned I can manually switch upside down. But that will not work for me, since ipad is in reading stand with power cable connected

spacedesk Lea: Based on the log, the display is currently in Landscape mode and it shows an upside down screen in the ipad, right?
What if you try to manually switch to Landscape (flipped) in the Windows display settings -> Orientation ?

3. Peter: Apps on process line are responding fine on PC monitor no matter if spacedesk is connected or not.
Issue only comes on spacedesk app in ipad, meaning that you can’t use some important process line apps from ipad.
Also note that when you press the press the icon process line on ipad, app comes up fine on PC, but on ipad I only see the blue screen (see attached)

spacedesk Lea: If you were able to open the app (e.g. Teamviewer) on your main monitor, can you just manually drag the Teamviewer app window from main monitor to the extension display (viewer screen on your iPad)?

• This reply was modified 1 year, 11 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @rageven,
Thanks for the feedback.

This is a strange behavior. Our spacedesk Windows 10 Viewer app should not trigger a shutdown event on a machine.
Can you please check the current power setting in your laptop? maybe it is set to go on hibernate after a specific time..

For further analysis, could you please send us the dxdiag info of your secondary machine / laptop?
Just run dxdiag.exe, click “Save All Information” then send us the output file (dxdiag.txt).

Another thing, can you please quickly try with spacedesk Viewer app for Windows 7 (v0.9.39) available on the website?

Forum

Then check if you get the same observation.

[rodders1947]

Hello, what an excellent program, and thank you so much for what you have achieved. My very small problem is that now and then I loose the map that I have moved to another screen. WOULD it be possible to have a button that I could click on to display the map, I have problems finding the item turn on for the map

[aswq1254]

1.0.44 my old device still works fine
1.59 Two old phones will quit unexpectedly

I don’t know what Apple secretly modified because I had the same problem in other Apps
Unfortunately, those Apps later announced directly that they did not support versions prior to iOS 11

The above content uses google translation, please forgive me if there are any mistakes in the meaning

[spacedesk Lea]

Hi @aswq1254,

Thank you very much for reporting this issue.
We have forwarded it to our iOS developer to check.
We will get back to you as soon as we have a fix for this issue.

[spacedesk Lea]

Hi @kemikalelite,

Thank you very much for these logs.
We are currently analyzing it.

Other things to try and check if spacedeskService still hangs:
1. Please try USB tethering connection between your phone and primary machine, instruction on how to connect via USB tethering is available in spacedesk user manual (Performance Tuning -> Network Bandwidth -> USB Tethering chapter)
https://forum.spacedesk.netuser-manual/

2. Is your primary machine currently connected to an Access Point?
if it’s easily doable, try to connect your primary machine directly to your network router

For now, instead of reboot just try to “End task” the spacedeskService.exe in task manager when it hangs then just manually start it in services.msc.

We will get back to as soon as we have news regarding this issue.

• This reply was modified 1 year, 11 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @agrasshopper,

Can you please try this workaround:
– connect all screens (Microsoft Wireless Display + spacedesk)
– make sure to set all displays as extension mode first
– open spacedesk Driver Console in your primary machine, click Control -> Settings -> Clear Windows Display Settings
– while all displays are in extension mode, press win+P and select “Duplicate”

• This reply was modified 1 year, 11 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @spacerboom,

Could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @makeufeelmoe,

For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacerboom]

I have latest versions installed. Using Windows client app on Windows 10 laptop. It is set as external monitor. My environment requires this laptop to be set as Landscape (flipped). The laptop has a pen. When I turn on the pen and write on it, or when when I touch, everything — my touches and my pen writings — is flipped upside down. For example, touching near the top right corner of the laptop screen registers a tap on the bottom left of the external monitor as seen by the primary computer.

Even if I change the external monitor orientation for this laptop to be “Landscape” on my primary computer, the touches and pen writing still are flipped upside down.

Note: This laptop is a convertible laptop, if that means anything. I’ve tried all orientations to no avail.

This is sure to be a logic programming error. I absolutely love SpaceDesk and tell all my friends about it, so please fix this!
Cheers!

[agrasshopper]

Hi!
I’m Korean, so I can’t speak English well.
But I’ll do my best to explain the problem I’m having.
I am using that program with a surface pro 8.
I am using the Microsoft Wireless Display Adapter to duplicate the screen on the beam projector.
In that state, using the Spacedesk program for other surface products, the screen is additionally duplicated and used.
However, if I use the spacedesk program, the screen of the beam projector is changed from duplicate to extended.
No matter how much I change to duplicate using the win+P shortcut, it is fixed in the expanded state.
When the spacedesk program is disconnected, the screen of the beam projector starts duplicating the original screen normally.
There seems to be a bug in the program because such a usage environment is not common, but I do not know the exact cause.

[Fred15]

Hello friends. I am a writer and work for an online educational service http://www.bestessay.com along with a team of other experienced professionals. Previously, we also used OneNote to edit texts. But then they also faced the problem of system failure. This greatly reduced our productivity and we ended up abandoning the program. Please tell me any alternative to this application. I would be very grateful.

• This reply was modified 1 year, 11 months ago by Fred15.

[aswq1254]

i use my old phone
iPhone 5s iOS9.3.3
iPhone 6s iOS10.2
It can be used normally until the App pushes the update
After receiving the update today. If you want to open the App, it will unexpectedly quit
I don’t know if those bugs were fixed, but I can’t use it now

The above content uses google translation, please forgive me if there are any mistakes in the meaning

[KemikalElite]

After restarting the computer I was able to connect from my phone running Android 12 but not my tablet running Android 4.4.

Even on the phone I’m not able to connect again successfully again without rebooting.

While I try to restart the spacedesk service either through the GUI console or services.msc the service hangs when stopping after which the start/stop/restart options become grayed out.

services.msc shows Error 1053 The service did not respond to the start or control request in a timely fashion.

I’ll try connecting with a clean boot state next. As a last resort I might reinstall Windows if I have to.

Latest log with the one successful connection and the service hanging attached.

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[spacedesk Lea]

Hi @kemikalelite,

Thanks for the feedback.

1. Can you easily stop-start the SpacedeskService in services.msc? just to check that it’s not hanging..

2. I’m not sure if this will help, but maybe you can try this anyway.. just switch your current network profile to Private via Windows Settings -> Network & Internet -> Properties (of current network connected), then select “Private” as Network profile.

3. Maybe also try to update the most recent Nvidia Graphics Adapter, they just released a new driver yesterday.
https://www.nvidia.com/download/index.aspx

4. If by any chance, do have any frame rendering related app currently active while trying to connect the spacedesk?

[flybede]

Hi All/Support,

Thanks for the reply…… I had tried all things and in the end I first did a reset of data (which does all programs but not accounts/programs) That did not fix. As it was a new/used tablet and I had chosen to install the tablet from a saved Google same tablet….. I then did a full factory default to start again. (Hence I have lost the ability to now send you the logs) I have now only installed SpaceDesk and it works fine. Thank you for your support….hopefully this info will be of use to someone later.
I now have my 2 Samsung Tab S2 tablets showing the G1000 flight system on my Xplane 12 system working fine and I don’t notice any frame rate drop……
Regards
PJ

[spacedesk Lea]

Hi @songya,

Thanks for the feedback.

It seems that it’s a network discovery issue in our iOS viewer app which happens in some iOS devices.

For now, we still don’t have a fix for this issue and we still cannot reproduce it on our side.
We have received similar bug reports from various users before.
And one of them actually might have a valid explanation about this issue.
If your iOS device was from Mainland China, spacedesk native app might not have a permission for networking.
here’s the link of the user’s post: https://forum.spacedesk.netforums/topic/spacedesk-app-has-no-permission-for-networking-on-region-specific-ios-device/

[spacedesk Lea]

Hi @songya,

Thank you very much for sending the diagnostic logs.

1. Please make sure that spacedesk or “C:\Windows\System32\spacedeskService.exe” is added in the exception list of your third party antivirus software (电脑管家系统防护) to allow incoming and outgoing connection.

2. Is your primary machine and iPad device connected in the same local area network?

3. On your primary machine, please try to set your current Network Profile to “Private” via Windows Settings -> Network & Internet -> Properties.

[spacedesk Lea]

Hi @songya,
Could you please send us the diagnostic logs of your primary machine?
Just open the spacedesk Driver Console -> Diagnostic, then click the “Save All Information” button.

PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[plaurits]

Ad 1. Did you check if the Flipped Display (for mirroring) box is checked in spacedesk Driver Console?
Peter: Where do I find this parameter? See screenshots

2. Can you also try to switch OFF the auto-rotation on your iPad device + auto rotation in spacedesk iOS Viewer settings, then just manually rotate the screen to landscape orientation via Windows Display Settings?
Peter: As mentioned I can manually switch upside down. But that will not work for me, since ipad is in reading stand with power cable connected

3. Can you also please clarify if this “not responding apps” are only happening if spacedesk is connected?
Peter: Apps on process line are responding fine on PC monitor no matter if spacedesk is connected or not.
Issue only comes on spacedesk app in ipad, meaning that you can’t use some important process line apps from ipad.
Also note that when you press the press the icon process line on ipad, app comes up fine on PC, but on ipad I only see the blue screen (see attached)
Logs attached

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[spacedesk Lea]

I see.. for now, keep using the Windows Store version of the spacedesk Windows Viewer.
We have plans to improve this “X” button in our Windows 7 viewer but will not be available anytime soon.

[spacedesk Lea]

Hi @flybede,

Could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer apps one at a time and reproduce the conflict issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @plaurits,

1. Did you check if the Flipped Display (for mirroring) box is checked in spacedesk Driver Console?

2. Can you also try to switch OF the auto-rotation on your iPad device + auto rotation in spacedesk iOS Viewer settings, then just manually rotate the screen to landscape orientation via Windows Display Settings?

3. Can you also please clarify if this “not responding apps” are only happening if spacedesk is connected?

If yes to #3, please send us the diagnostic logs. Just open the spacedesk Driver Console -> Diagnostic.
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[KemikalElite]

I tried to add this to the last post but it looks like it didn’t apply.

I have spacedeskService allowed in Windows Firewall. I have also tried disabling Windows Firewall.
When I try the HTML5 viewer from another desktop I see the error message “Could not connect. Connection timeout”
I doubled checked the IP address, it is correct.
I don’t have any extra security programs or settings on my router that would interfere.
I don’t believe this is a network issue.

[KemikalElite]

I reinstalled spacedesk.
This time the service is present and running even after reboot.
The console shows server ON (idle).
However, when I attempt to connect from my tablet or phone the mobile screen shows “Connected – Display OFF”.
When attempting to reconnect the app gets stuck at “Disconnecting from 192.168.1.100”
The console doesn’t show any devices connected.
There aren’t any monitors from spacedesk in Windows Settings or Device Manager.
spacedeskservice.exe and other related files are present in System32.

I have attached the latest log from this attempt.

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[BastienBABA]

Hi,

I need in fact the touch 🙂

here some updates :

I figured out that when using the spacedesk viewer app from the windows store there is not the [x] cross when fullscreen.

the thing with the ap from the windows store is that we have to click or touch with 3 fingers to take control.

to bypass this, i just simulate two click (one for the “take control” window to appear and the second one to click on “take control” and here i am with a fully automatic controled fullscreen spacedesk viewer app connected !

thank you

[plaurits]

Hi
Ad non-responding apps on process line in ipad:
Yes same issue on ipad if I close and reopen on PC.
What I primarily want to do with spacedesk is to open e.g. a video mp4 file from file explorer on ipad.

Ad PC shown upside down on ipad:
It does not work for me to stop screen rotation, since ipad is set up with power cable in reading stand (i.e. I need landscape mode only in correct orientation with power cable and home button to the left)

Peter

[spacedesk Lea]

Hi @kemikalelite,
Can you try to reinstall the spacedesk v1049 then check if spacedeskService.exe is present in C:\Windows\System32 folder.
Then, if spacdesk Driver Console is present, please send us again the updated diagnostic logs.

[spacedesk Lea]

Hi @filipekinder,
Thanks for sending the requested logs.
Based on the logs, you still have an old spacedesk Driver v1035 installed in your machine and it’s failing to uninstall.
Do you still have this old v1035 msi installer?
If no, please download here: https://www.dropbox.com/s/06narztjwk5ipow/spacedesk_driver_Win_10_64_v1035_BETA.msi?dl=0
Use this installer to try to uninstall the old spacedesk version on your machine.

[spacedesk Lea]

Hi @filipekinder,
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[plaurits]

Well, in screenshot I have marked with red box examples of icons which do not respond. Other icons on process line are responding fine though, i.e. program is started as expected.

[spacedesk Lea]

I think the apps are already open but the current position is not visible in the screen/display.. maybe you can try to hover the icon then right-click the popup preview box above the icon, then click the “Move” and use your right or left arrow keys to move the window in the direction where it will be visible.