Hi @zzlaw123,
For further analysis, please send us the diagnostic logs for this issue.
– in your primary machine, open the spacedesk Driver Console window by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect all your viewers and reproduce the Display-0ff issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @thurnschuhgeist,
Could you please send us the diagnostic logs for this issue?
– in your primary machine, open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
I have one player thathas been getting stuck and then jumps into the Connected – Display OFF black screen, When pinging the player it is losing about 25% on average of the packets. Had a monitors anywhere support guy, remote in and was told to just monitor spacedesk….
Today, All 10 players have gotten stuck in that connected- Display OFF screen about 3 times.
Spacedesk is up to date, Driver up to date, Agent up to date. Have attached a Diagnostic file
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Hi @helpmespacedesk,
Thank you very much for sending the diagnostic logs.
Could you please try switching your current Network profile to “Private”?
Just open the Windows Settings -> Network & Internet -> properties of the current network, then select Private underneath Network Profile.
Then open the spacedesk Driver Console and try to switch the spacedesk Server status OFF -> ON.
By the way, what is your secondary machine? Android? iOS? Windows?
Hi @vaulet,
For further analysis, could you please send us the diagnostic logs of this issue?
Just follow the steps below:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– connect your viewer app and reproduce the black screen issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
I installed spacedesk on my tv and connected via tv to pc. The TV shows a black screen and nothing else. what to do?
Hi @descriptor,
For further analysis, could you please send us the diagnostic logs of this issue.
Just follow the steps below:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue (until the display disappears in display control panel)
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @duck,
Could you please check a few things while spacedesk lag is happening:
Is Windows Update currently downloading/installing in your primary machine?
Is there any new application/program you recently installed and running (e.g 3D Games)?
Hi @1mehmet_bey,
Is splashtop Wired XDisplay currently installed in your primary machine when you tried to connect spacedesk?
If yes, please try to uninstall the splashtop Virtual display driver first, then check if spacedesk will work.
Just open the splashtop Wired XDisplay Agent -> Advanced, then uninstall the Virtual Display driver.
Hi @maqsxd,
Is your secondary machine (mobile) Android? or iOS?
Do you have VPN (Virtual Private Network) active? If yes, please disable it.
Do you have any third party antivirus/firewall software?
If yes, please make sure to add spacedesk in the exception list to allow incoming and outgoing connection.
What is your current network profile type in your primary machine? Is it private or public?
You can check this in Windows Settings -> Network & Internet -> properties of the current network.
If it’s public, please switch it to Private and check if the viewer app can now discover the primary machine.
For assistance, please also check the Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/.
Hi @guenterz,
So switching to desktop duplication mode does not work?
Did you check the display settings window? Did you see and extension display? Are you sure that you tried switching the desktop mode/multiple displays to “Duplicate..”?
For further analysis, could you please open the spacedesk Driver Console -> Diagnostics -> click “Save All Information”.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @aitorus,
Native USB cable connection is not yet supported in the current spacedesk BETA version.
For now, you can do USB tethering connection (if your android device supports it).
To setup a USB tethering connection, please refer to the Performance Tuning -> Network Bandwidth -> USB Tethering chapter in the user manual https://forum.spacedesk.netuser-manual/#item_509.
FYI: Native Android USB cable connection will be available very soon.
Hi @johnliem,
Wired connection tends to have better performance than wireless connection (that goes through the router).
The fastest option is always a direct connection via network cable or USB cable (by USB tethering).
Please refer to the Performance tuning chapter in the user manual https://forum.spacedesk.netuser-manual/#item_505.
Hi @johnliem,
You can rotate the spacedesk display automatically or manually.
For automatic rotation, please refer to the “Auto Rotation” chapter in the user manual –
https://forum.spacedesk.netuser-manual/#item_479
For manual rotation, just open the display settings, select the secondary display and set the orientation to “Portrait”.
I need version 1046 beta x64, to uninstall the program
(Sorry for bad English I’m from Turkey btw) I tried teamviewer, spacedesk and xdisplay programs on my laptop. While using SpaceDesk, my phone screen just comes on for 2 seconds and then it says “connected display off”. At the other programs it’s the same thing: I can see my laptop screen on my phone for only 2 seconds after that it disconnects. But on my old laptop with Windows 8.1 (My new laptop runs Windows 11) it connects in a few seconds automaticaly, I tried it with some kind of goofy aah phone and it’s the same! It connect to my old laptop in a few seconds but on my new laptop it comes on for 2 seconds then it says CONNECTED DISPLAY OFF how can i fix that ?
Hello! Earlier today spacedesk worked very smoothly on wifi with zero noticeable delay however suddenly it got extremely laggy taking around 6 seconds to update the screen even when connected by USB, how could I fix this?
I can’t connect to my windows 11 laptop with: wifi, and USB. Please, i need help
(I don’t have my laptop in menu (mobile) (spacedesk status is turned on) )
I have the same problem: an older Ipad.
Does anybody know if there is a way to get older versions of spacedesk?
any suggestions would be very welcome.
Hello again @spacedesk Lea,
Thank you for the Reply.
Ok reproducing the Error should be straightforward:
1: Start high Demanding Games Like Elite Dangerous or Star Citizen.
2: Set the Game on the Mainmonitor to 1080p Borderless Window.
3: Setup a Video on the Tablet in Fullscreen mode in 1080p60Fps on Youtube or Twitch.
4: Play the Game and just disconnect from the Tablet during you are Playing and the Video running via normal Exit from Tablet or just deactivate WIFI.
5: Windows 11 Zooms out and in and then the Screen Freezes. Any Attempt to use the Keyboard or Mouse result in Rapidly Morsecodes. Game Audio runs normal, but i think the Graphic Card don’t liked xD. (Nvidia 1060 6GB, i7-7700 with 24 GB RAM on Windows 11 are my Specs.).
Hope that can help. 🙂 and thanks for helping me and us here 😀
Hi @chaozz,
Thanks for sending the requested logs.
The logs doesn’t show any new traces upon running the spacedesk msi installer.
I assume, the installer immediately hangs even before spacedesk trace logging.
Could you please try the steps below:
– Run “services.msc”
– Find “Windows Installer” then double click it
– On the drop down menu of Startup type, select ‘Automatic’ -> OK, then close the window.
– Reboot the machine, then try again with spacedesk installer and let us know your result.
Hi @jloughran,
Thanks for sending the diagostic logs.
We are currently checking the debugview traces.
Meanwhile, there are still some log files missing that we also want to analyze e.g. spacedeskDiag.txt, and some *.etl log files.
Can you please check if these files were not being collected after spacedesk Diagnostic collection?
Please take note that saving all the collected logs takes some time to finish maybe you have to wait a bit longer, there will be a dialog box that will show up once it finish saving all the logs.
Hi @spacedesk lea, thank you for you Reply… i just added 2 logs which was remainining after i Panicuninstalled Spacedesk xD ^^ i just came home from Work, i submit these Logs and go back to Couch/Sofa, i hope these are helping lol XD
lol? forum said i am not allowed to upload these types of files? XD
Edit: i loaded it quickly into my google drive… heres the link ^^
https://drive.google.com/drive/folders/1IvHnTRFJSoutxC_HHh_-N3qJ4poopgrU?usp=share_link
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This reply was modified 1 year, 9 months ago by
Bluescreen_Error. Reason: Files not able to upload^^
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This reply was modified 1 year, 9 months ago by Bluescreen_Error.
Multi-touch on spacedesk Windows 10 Viewer (from Microsoft Store) is currently in progress.
We will get back to you as soon as we have news regarding this feature.
@doorbin, these are not expected anytime soon:
– a Realtime quality slider into the viewer
– an audio only stream mode
As for the lower YUV settings (4:1:1/4:0:0), currently you are the only one requesting for it so far.
We can only add features which are of interest to a larger audience.
Can you explain the reasons why you need it? And why this could be of interest to a larger audience?
Hi @guenterz,
It seems like it’s in desktop extension mode.
Do you prefer to use spacedesk display for desktop duplication/mirroring?
If yes, you only have to switch the desktop mode to duplicate/mirror mode via Windows Display Settings or via Display switch (Window key + P) hotkey.
For assistance, please refer to Configuration and Settings -> Windows Driver (Primary Machine) chapter in the user manual https://forum.spacedesk.netuser-manual/#item_470.
Hi @Yikes2000,
In order for us to further investigate this problem, please send us a copy of your diagnostic logs by following the steps below:
– Open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @its2k,
spacedesk Windows 10 Viewer (from Microsoft Store) doesn’t have the Speaker/Audio option (yet).
So far Speaker/Audio is only available in Android and Windows 7 Viewer (Desktop version) as experimental feature.
Hi @roybautista,
It looks like you cleared the spacedesk settings that’s why there’s no more Video Walls underneath the Control.
To create a new Video Wall, you have to switch ON the Videowall status underneath Videowall Configuration box.
Upon connecting a viewer/client, click the client connected underneath “Connections Active” and on the right panel, just open the Videowall tab and assign it to a Wall by setting a Wall Index e.g. “1”, then it will create Video Wall1 underneath the Control.
For further assistance, please refer to the Videowall Configuration chapter in the user manual https://forum.spacedesk.netuser-manual/#item_619.
Hi @chaozz,
For further analysis, please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @rimonier,
Please try any of the following:
– Try clearing the data and cache of your spacedesk android viewer app in device’s app settings.
– If Videowall mode is enabled, please try to switch if OFF.
– Disconnect all viewers, then open the spacedesk Driver console window, right-click the Connections -> Previous, select “Clear All Clients”.
Hi @jloughran,
Thanks for sending the logs, but unfortunately it doesn’t show any spacedesk logs.
Please follow the steps above on how to get the diagnostic logs via spacedesk Driver Console.
spacedesk Driver Console app generates a diagnostic folder name like “2023-01-10-XXXXX-spacedeskRuntimeDiagnostics” (which contains all necessary diagnostic log files), then this is the folder that you should compress (zipped).
Hello. I’m trying to update to the latest spacedesk driver, but the installer keeps failing (I get a ‘installer not responding’ message). I am trying to unistall the old version to see if that could be the cause, but i get the same error message as install. I don’t know what to do. This just happens with spacedesk, all other apps install and work just fine.
Hi @taudag086468,
Thank you very much for sending the spacedesk setup logs.
Could you please try the following steps below:
– uninstall the current old spacedesk Driver installed on your primary machine via Windows Control Panel or the original v1027 msi installer
– reboot your primary machine
– install the latest spacedesk Driver v1050 msi
I tried to install a newer version 1.0.50., but could not.
Uninstalling the old version also failed.
The following error is displayed:
“There is a problem with this Windows Installer package.
A problem run asu part of the setup did not finish as
expected. Contact your suppport personnel or package
vendor.”
So I deleted various files and keys referring to the following URL.
https://forum.spacedesk.netforums/topic/error-during-installation/
However, that also failed.
Please help me…
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Hi @davidsaylor777,
Thank you very much for this hint. We will suggest this to other users.
Hi @pablo247,
Please try this “Clear spacedesk Settings” button in the spacedesk Driver console.
I fixed my Black and White issue on the Console by Clearing the Spacedesk Setting on the lower right Settings section. Worked instantly.
I fixed my Black and White issue on the Console by Clearing the Spacedesk Setting on the lower right Settings section. Worked instantly.
I fixed my Black and White issue on the Console by Clearing the Spacedesk Setting on the lower right Settings section. Worked instantly.
so when you use spacedesk viewer windows 7 version there a thing called speaker experimental i as I remember
but i changed the version from microsoft now and i didn’t found this function
if anyone can help me please reply
byee 😋
Hi @insomniafreak,
Thanks for sending the diagnostic logs.
Based on the setup logs, the uninstallation for spacedesk virtual HID device is hanging.
This is a known issue in our old installer version which we already fixed in the most recent version.
To solve this on your machine, please manually uninstall the spacedesk virtual HID device in Device Manager.
– open Device Manager by running “devmgmt.msc”
– click View tab -> Devices by connection
– scroll down and find spacedesk virtual HID Device
– expand first the spacedesk virtual HID Device and right-click “Uninstall device” each devices underneath it
– then right-click “Uninstall device” the spacedesk virtual HID Device
Then try again to update with the latest spacedesk installer.
As for the Display Off issue, this is caused by splashtop installed on your primary machine.
This is one of the incompatible software products listed in spacedesk.
If you want to use spacedesk, please try to to uninstall the splashtop Virtual display driver first, then check if spacedesk will work.
Just open the splashtop Wired XDisplay Agent -> Advanced, then uninstall the Virtual Display driver then reboot.
I installed version 1.0.50 on my computer and downloaded the spacedesk application from the store on my samsung tablet, but when connected on the tablet, it says “connected-Display off”. I tried to install spacedesk on my computer many times before, but each time it freezes for days during the installation and the installation was not completed. This time I canceled the firewall option during the installation.
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Hi @johnny-fang,
Yes in some cases, if both primary and secondary machine are connected on different Network band/frequency, it will also cause a network discovery issue. Some spacedesk users experienced that.
Hi @hucbr600, could you please check this on your side if both are connected on the same network band/frequency?
Thanks for verifying that it can connect via local host connection. This confirmed that there’s no issue in the server functionality. And the issue is most likely in the local area network settings.
Hi @jmimation,
Just to be clear, are you using a Streamdeck physical device and it’s also having problem working properly when spacedesk is active?
or the problem is only with the streamdeck app?
Hi @tuxinator,
Unfortunately, there’s still no short term nor mid term plans for Linux support on spacedesk client and server.
Hi @malkie,
Native USB cable connection between Windows PC and Chromebook is not supported in spacedesk.
You can try USB tethering connection (if possible) or Mobile Hotspot/WiFi Direct connection.
For further assistance, please check the Performance tuning chapter in the user manual.
https://forum.spacedesk.netuser-manual/#item_505.
Hi @hichemdax,
Ahh the BSOD (blue screen of death) during USB tethering connection…this is a known issue which we don’t have a fix in the spacedesk side.
The problem seems to be the USB driver used by the mobile phone for USB Tethering.
FYI: Support for native Android USB cable connection will be available very soon.
Hi @manueldeleonhn,
Please make sure to update your spacedesk Driver/Server in your primary machine.
Latest spacecesk Driver installer is available on the website https://forum.spacedesk.net#download.
Latest spacedesk Android Viewer app is available in Google Playstore.
Hi @gb18,
Connecting a spacedesk Viewer from your chromebook or tablet as third screen for your primary machine should work.
As for the performance issue, there are ways to improve performance.
Please check the Performance tuning chapter in the user manual.
https://forum.spacedesk.netuser-manual/#item_505.
You can send it to AndroidApp@spacedesk.ph.
Please take note that by following the steps above, spacedesk Driver Console app should generate a diagnostic folder name like “2023-01-04-XXXXX-spacedeskRuntimeDiagnostics” (which contains all necessary diagnostic log files), then this is the folder that you should compress (zipped).
Hi @pablo247
This black and white screen is spacedesk Server issue.
The spacedesk server on primary machine is the one sending the black and white desktop image to the viewer app on secondary machine.
The spacedesk Viewer app is only rendering the desktop image being sent by the spacedesk Server.
Please send the diagnostic logs of the primary machine machine so that we can analyze why the server is sending a black and white screen to the viewer app.
Really bad to see, Linux as a Plattform is still being ignored! Atleast Spacedesk Client should exist for Linux, either as a Wine-port or using the HTML5 Viewer, however the HTML5 Viewer lacks Remote Control support.
What about if the Linux-Users would lets say start a finance crowd-funding to get a Linux-Client supported?
kind regards
