Search Results for 'spacedesk'

[spacedesk Nicole]

Hi @harald,

thank you for the diagnostics.
It listed four antivirus software and two firewalls. Is spacedeskService allowed on all firewalls?
The network profile Vodafone-FAD4 has ‘Public’ category. Could you please try to switch it to private?

[harald]

Hi Nicole,

Thanks for your quick response!
The Android viewer app can’t discover the spacedesk primary machine of the issued laptop. However, if I change the primary machine to the other laptop I mentioned, this one’s found.
Yes, I tried switching the Driver OFF and ON again several times without showing any difference.
Here’s the diagnostics: https://seafile.buhl.de/f/69a6fc9aa9a240c7a55b/
I tried to connect the viewer via primary machine (both IP address and name) and manually to the IP of the two available Network adapters that are shown in my console (Intel(R) Wireless-AC 9560 160MHz & Check Point Virtual Network Adapter For Endpoint VPN) as well as via USB Cable Driver Android without any success.

Thank you very much for your help!

[danchik]

Hi!

I found some intresting issues in SpaceDesk Driver and in a Android mobile application. Some of them I registered as CVE.
I wrote an email 2 month ago (Apr 3, 2024) to info@spacedesk.net and muriel@datronicsoft.com.ph about this problems but I have not get any response.

Dear SpaceDesk team, please, contact me here or an email dahchik1155@gmail.com

[spacedesk Nicole]

Hi @harald,

can the Android viewer app discover the spacedesk primary machine?
Have you tried to switch spacedesk Driver to OFF then ON in the spacedesk Driver Console?
In case it did not help, please send us the diagnostics to further analyze the problem.
Open spacedesk Driver Console and go to Diagnostics.
Follow the collection steps and send us the zipped folder.
In case the folder exceeds 512KB, upload it in Dropbox/Google Drive/One Drive/etc. and send us a download link.

[spacedesk Nicole]

Hi @orenyt,

keyboard feature is supported by the spacedesk Driver and Android viewer app.

As mentioned in the official documentation,
“On-Screen Keyboard option is available via On-screen Menu when Viewer app is connected.”

[harald]

Hi,

Spacedesk did work for me, but for some reason, I doesn’t anymore.
I reinstalled the most recent version on both PC and Android device. I tried connecting automatically and manually. I double-checked that both devices are within the same WiFi (they can both successfully ping each other). I tried also cable connection. Like in the setup doc I enabled Firewall communication (domain, private, public) for spacedeskService and also spacedeskConsole.

I don’t know what I can do. I have a second PC that works perfectly fine with the Android device (however, the 2nd one is not always available), so I guess, it’s something with the PC.

Thanks for your help

[orenyt]

@Keymaster
Your response felt like a joke or whole misunderstanding. Here is picture from spacedesk official documentation, and second picture is my Android app. Without any connections.

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[Blethz]

I am currently using the spacedesk Viewer app from Microsoft store, I have also tried using the Windows 7 viewer and it didn’t make any difference.
I tried reconnecting spacedesk while charging, replugging the charger while using spacedesk, etc and it still only runs smoothly when the charger is unplugged.
Here is a screenshot of my spacedesk Viewer’s statistics along with my laptop’s Task Manager.

[spacedesk Nicole]

Hi @orenyt,

did spacedesk connect properly?
Was it only keyboard that was not working?
If you are using the spacedesk Android viewer app, have you tried to connect by USB cable and check if the keyboard feature is working? (To connect by USB cable, enable “USB Cable Android” in spacedesk Driver Console https://manual.spacedesk.net/AndroidUSBCableConnection.html).

To further analyze the problem, please send us the diagnostics.
Open spacedesk Driver Console and go to Diagnostics.
Follow the collection steps and send us the zipped folder.
In case the folder exceeds 512KB, upload it in Dropbox/Google Drive/One Drive/etc. and send us a download link.

• This reply was modified 3 days, 3 hours ago by spacedesk Nicole.
• This reply was modified 3 days, 3 hours ago by spacedesk Nicole.

[spacedesk Nicole]

Hi @blethz,

there were no other reports like this before.
Which spacedesk Viewer app are you using? Is it the Windows 7 viewer or the viewer from Microsoft Store?
Have you tried to reconnect spacedesk while charging?
On your laptop, please check in Task Manager if the CPU, Memory, or GPU usages are too high and which application is causing it.
Looking forward to your feedback.

[Blethz]

I am using an HP Victus 16, and whenever I want to charge my laptop and connect to my desktop using Spacedesk at the same time, the viewer will run at only 2 FPS, but when I pull out the charger it goes back to running smoothly at 60fps. I’ve tried messing around with the quality settings, closing everything else running on my laptop and nothing seems to be working.

[spacedesk Nicole]

Hi @amiga,

we released a new version of the spacedesk Android viewer app.
Could you please try it and let us know if it fixes the issue?

[spacedesk Nicole]

Hi @theboysgamer_yt,

this is an expected behavior of the “spacedesk Non-Commercial Viewer connected” pop-up window for users who use the free version of the spacedesk Viewer app.
If you wish to continue to use spacedesk as a free version, then minimizing the window is the only thing to do. Otherwise, you may switch to a commercial/licensed type spacedesk Viewer app.

• This reply was modified 6 days, 10 hours ago by spacedesk Nicole.

[AverageUser]

@spacedesk-marcel
If HW coding is ready, please just release it as a beta/experimental feature that can be enabled in the settings.
You’ll gather feedback from enthusiasts and won’t interfere with regular users. I’ve used the Spacedesk alternative with HW encoding and the difference for me is noticeable:
latency is lower, network requirements are less (95 Mbps vs 25-50 Mbps [same video file]).
But spacedesk has some QoL features and I’m a fan of your product, so I use it and want to see it evolve, not recommend alternatives.

[spacedesk Marcel]

Did you notice that spacedesk is always showing a 4:4:4 high quality frame after the image has settled to a still image (even when settings are 4:2:0)?
Is this not good enough for you? If it isn’t then why do you need 4:4:4 color depth on a moving image? In most cases the eye can only detect the difference on a still image, but not a moving image.
Can you tell more about your application? E.g. why do you need 4:4:4? What’s the application that needs so much CPU? etc.etc.etc.

[spacedesk Marcel]

We have hardware encoding on the shelf. We can release with very little effort. But most of our users use 4:2:0 encoding on Intel GPU. In these cases HW encoding isn’t any gain.
Which GPU are you using? What is your application? Why do you need 4:4:4 encoding? Why do you want to reduce CPU load? To run some other software (improve performance of some other software) or to improve performance of spacedesk?
Maybe your requirement can help us targeting specific use cases for hardware encoding…

• This reply was modified 1 week ago by spacedesk Marcel.
• This reply was modified 1 week ago by spacedesk Marcel.
• This reply was modified 1 week ago by spacedesk Marcel.

[Warrret]

Hi,
restarting the device did not seem to fix it.
When I switch to file transfer the normal driver for the tablet does not disappear and the spacedesk drivers do not show. The error shows on the regular driver for the tablet (under portable devices) and I get a popup on the tabletr saying: “The connected device cannot access data on this device”

[mattgiulp]

When I use my tablet as a second monitor using spacedesk I find that my laptop overheats on the lower left side. I am wondering if both things may be realated, maybe becouse I am overcharging the graphic card or something like that. Could it be the case? If so, how do I avoid it?

[spacedesk Nicole]

Hi @harrishc,

currently, spacedesk does not support ARM platform but we are considering it.

[spacedesk Nicole]

Hi @dsi,

disconnect the viewer app and open spacedesk Driver Console on the server machine.
If Video Wall is ON, please try to turn it OFF by unchecking the check box.
If Video Wall is already OFF, please try the ‘Clear Windows Display Settings’.
Then, reconnect the viewer app.

[spacedesk Lea]

Hi @syev,
Could you please send us the following files for further analysis.
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @nofolobricity,

Color adjustment is not available BUT contrast and brightness for spacedesk displays can be adjusted via spacedesk Driver Console underneath Videowall, just make sure you enable the Videowall mode.

Windows Night Light settings is currently not supported on spacedesk displays.

[nayahai]

To resolve the display issue you’re encountering while projecting on your Acer ONE 10 using spacedesk, start by ensuring that both your primary device and the Acer ONE 10 have the latest display drivers and software updates, including the most recent version of spacedesk. Next, adjust the resolution settings on your primary device to match the native resolution of your Acer ONE 10. Ensure that the aspect ratio on both devices is the same to prevent any stretching; this can usually be managed in the display settings by maintaining the aspect ratio option. Additionally, calibrate the display settings by exploring scaling options under “Scale and layout” in the display settings on your primary device. Check the orientation settings to ensure they are set correctly, opting for landscape or portrait mode as needed. Disconnect and reconnect the Acer ONE 10 from spacedesk, restarting both devices to reset the connection. If these steps do not resolve the issue, consider using third-party software like DisplayFusion to better manage the multiple displays and their resolutions. By following these steps, you should be able to eliminate the stretching and resolution problems and achieve a proper display on your Acer ONE 10.

[spacedesk Marcel]

To use other Android USB applications, turn OFF USB option on Windows PC in spacedesk Driver Console (you turned it ON before). Or uninstall spacedesk on Windows PC (uninstalling on Android device is not enough). Read instructions in spacedesk Driver Console (re-plug, restart, reboot) and instruction manual.

[harrishc]

Hi Spacedesk, any plans to add server support for the newest Snapdragon X Plus/Elite computers?

Just picked up a Copilot+ PC and couldn’t get Spacedesk to work when connected to iPad using USB-C.

[spacedesk Lea]

Hi @syev,
You should follow the proper way of uninstalling spacedesk to prevent this kind of problem.
The correct way of uninstalling spacedesk can be found in the spacedesk documentation’s UNINSTALL ON WINDOWS PRIMARY MACHINE chapter –
https://manual.spacedesk.net/UNINSTALLONWINDOWSPRIMARYMACHINE.html.

Could you please try the Troubleshooting Uninstall chapter – https://manual.spacedesk.net/TroubleshootingUninstall.html
Please use the product code of the version of spacedesk previously installed on your machine.

[dsi]

I’m trying to project on an Acer ONE 10; the version of my primary spacedesk is: 2.1.20, and of the viewer: Universal Windows app v0.0.33.0.

I tried to rotate from display settings in the primary and in the viewer, but it never looks good…
it´s stretched, like it was something of the resolution (which I also tried to change with no results). I need help!

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[SyEv]

I had some kind of error and decided to reinstall spacedesk. I deleted all the files that I found, including what was in the registry. BUT when I installed spacedesk again, I got the error “you already have a newer version installed”

[spacedesk Lea]

Hi @warrret,
Could you please try to restart your Android device and try again with the USB cable connection with spacedesk.
By the way, which driver in the device manager shows the yellow exclamation mark?

• This reply was modified 2 weeks ago by spacedesk Lea.

[spacedesk Lea]

We are only distributing spacedesk Android Viewer app via Google Playstore and in Amazon App Store.

[spacedesk Nicole]

Hi @witolo,

what you described is the default behavior of spacedesk and all other screen sharing/extension software using Microsoft Indirect Display Driver model.
Currently, spacedesk does not have the option to choose the rendering graphics adapter.
There is no schedule yet when this feature will be supported as only a few people requested this feature.

• This reply was modified 2 weeks, 2 days ago by spacedesk Nicole.

[Witolo]

Hello.
I have a slight problem using spacedesk. I wanted to use it to display discord on my tablet to see my gf who I am often talking to. I often play games that need a use of my 4060rtx that is inside my laptop, but spacedesk disable/unallow the usage of it. I cannot change to it manually, and it only uses integrated graphics card, which in games like tarkov is insufficient. I turned off Nvidia display, but it still didn’t change anything.
I connect to my tablet via USB. My tablet is Huawei Media Pad 8 and Laptop is Dell G16
I would be glad if there is someone who can help me with that.

[spacedesk Lea]

Hi @warrret,

Thanks for sending the diagnostics files.
We are currently analyzing it.

For the native Android USB cable connection, just enable it via spacedesk Driver Console -> Communication Interfaces.
If it did not work immediately, please try to switch the spacedesk server/driver OFF-ON or re-plug the USB cable.

[spacedesk Nicole]

Hi @djkimki,

thank you for the information.
Is the Lenovo Pad 2024 software updated?
You may send the video to androidapp@spacedesk.net with the email subject “Forum support: Help! USB Connection reboots my tablet”.
Once you have the tablet and if the problem still persists, please send the diagnostics.

[djkimki]

I can’t send the log because I gave the tablet to my friend to check the issue (which i doubt he will solve), and i also re-installed spacedesk because i thought maybe the it would solve the issue, so need to wait until i get the tablet back.

If you give me email, i’ll send you the video showing the situation.

In text, here is how it is

1. Used different cables, that worked fine with other tablet i used to use spacedesk (Legion Y700 2023)

2. Tried in two different desktops, Legion Y700 worked perfect in both desktops. Levono Pad 2024 rebooted in both desktop

3. Wifi version works fine with Levono Pad 2024 (but i want to use the cable connection badly.

Please let me know what you can find from this information.

I haven’t seen anything like this before also.. and i can’t figure out what to do.

[spacedesk Lea]

Hi @trizzy,
For network discovery issue, please check the chapter Troubleshooting -> Network Connection in the spacedesk documentation https://manual.spacedesk.net/NetworkConnection.html.

[spacedesk Lea]

Hi @ssotog,
Could you please open the task manager and check if there’s “spacedeskConsole” in the Processes list, if it’s there just right-click “End task” then try to open it again.

[ssotog]

I install the PC version, I checked if the driver is already installed and is ok, I can see the icon, but when I click in spacedesk drive console nothing happens.

[Kilobravo]

Hi,

I have board a Business (Android) License and want switch the spacedesk app from the licensed device to another device. Both devices uses the same google account. How can I manage it?

Thanks a lot – best regards
Kilobravo

[spacedesk Nicole]

Hi @djkimki,

there were no other reports like this before.
Have you tried using a different USB cable?

For further analysis, please send us the diagnostics of this USB cable connection issue.
Open spacedesk Driver Console and go to Diagnostics.
Follow the steps to get the diagnostics logs and attach the compressed folder into your next reply.
In case the folder exceeds the 512KB file size limit, please upload it and send us the download link.

• This reply was modified 3 weeks ago by spacedesk Nicole.

[djkimki]

So I have two Lenovo Tablets
Legion Y700 2023
and
Lenovo Pad 2024 11-inch

I’ve been using the Legion Y700 with USB connection to my PC with no Problem,

I recently bought Lenovo Pad 2024, and since it has a bigger screen, i decided to change to Lenovo Pad

for something weird reason, whenever i connect the USB cable, my tablet will non-stop reboot..
it is 100% due to spacedesk, because the moment i turn off the spacedesk driver, it will stop rebooting, and when i turn the driver back on, it will reboot again immediate (continue to reboot like every 5 seconds)

I’ve been using the spacedesk with Y700, so obvious none of the setting are wrong…

I have been around the internet to check if anyone is facing similar issue, but I cannot find any..

Please help me

[spacedesk Nicole]

Hi @alipp,

is the Auto rotate option of the Android tablet enabled?
is the Auto-Rotation setting of the spacedesk Android viewer app checked?
For further details, please refer to our user manual topic “Auto Rotation” (https://manual.spacedesk.net/AutoRotation.html).

[spacedesk Nicole]

Hi @concacto,

the settings are disabled when the Windows 7 viewer is connected to the spacedesk server.
Please disconnect the viewer app and follow the steps of our user manual to change the FPS.

[buddman014]

I have an iPad Air 5th Gen and tried to connect with a Windows 10 Host using a USB-C cable. The iPad app would never connect.

All prerequisites were met. The spacedesk driver version is the latest 2.1.20. iTunes was downloaded so that the “Apple Mobile Device Support” Dependency was installed. The “USB Cable iOS” setting is checked. I confirmed the application works using a wireless connection.

I ended up figuring out how to make it work when I installed a competing product called EasyCanvas. The EasyCanvas installer packages older versions of “Apple Mobile Device Support” as well as the 64 bit version and 32 bit version of “Apple Application Support”. With these installed, the USB connection succeeds and the spacedesk application works as intended.

In my testing, only the older version of “Apple Mobile Device Support” was necessary to have installed to have the USB connection work successfully. I ended up leaving the two “Apple Application Support” versions installed because I figured it could not hurt.

The version of “Apple Mobile Device Support” that worked is 13.0.0.38. The version that came packaged with the iTunes installer was 17.5.0.12.

[Warrret]

Hi, thanks for your answer

My graphics driver is up to date, but I cant seem to find the setting to enable native USB connection.

I have tried attaching the zip file, but it is too big, so instead I have uploaded it to mediafire. Here is the link https://www.mediafire.com/file/wkkc6on3rxqa35e/2024-06-11-122304-spacedeskRuntimeDiagnostics.zip/file

• This reply was modified 3 weeks, 2 days ago by Warrret.

[concacto]

I can’t customize it on the client because all the options are hidden in the spacedesk viewer

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[spacedesk Nicole]

Hi @p424top,

Audio feature is currently not yet supported when connecting spacedesk iOS viewer via USB cable.

• This reply was modified 3 weeks, 2 days ago by spacedesk Nicole.
• This reply was modified 3 weeks, 2 days ago by spacedesk Nicole.

[p424top]

Hi, I am a media artist working in Korea.

Currently, I am using 5 iPhones connected to my PC with USB 3.2 cable. And I want to output sound from each iPhone separately. But I can only see the video on the screen and no sound is output.

Is it because the Spacesk feature does not support sound output from iPhones? Or am I not using the feature correctly?

Any answers would be appreciated.

Related Information
spacedesk 2.1.19
PC: lenovo M70q Gen4 Tiny
Device(Monitor): iphone SE2

[spacedesk Nicole]

Hi @concacto,

please refer to our user manual topic “Framerate per second” (https://manual.spacedesk.net/Frameratepersecond.html).

[spacedesk Lea]

Hi @warrret,

Please check these possible known reasons for BSOD with spacedesk:

1. If you have an old Nvidia graphics driver version (specifically v461.09 – release date: 2021.1.7), please make sure to update it to a more recent version which is available on their official website or via Nvidia GeForce Experience.

2. If you are using USB tethering connection, the USB driver used by USB tethering network causes a BSOD crash in some cases.
Please use native USB cable connection instead, you can enable it via spacedesk Driver Console.

For more info check the chapter Windows 10 crash with BSOD chapter in the spacedesk documentation – https://manual.spacedesk.net/Windows10CrashwithBSODBlueScreen.html.

If the suggestions above did not help, please send us the diagnostic files for further analysis.
Just run the spacedesk Driver Console -> Diagnostics -> Save All Information button (in the prompt please click Yes to restart the console app as administrator to collect any possible dump file for the BSOD).
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

• This reply was modified 3 weeks, 3 days ago by spacedesk Lea.