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  • #4945
    spacedesk Lea
    Administrator

    The new On-Screen-Menu for spacedesk Android Viewer had to be introduced for input needed and settings to be changed while staying connected and while showing a remote display monitor screen.

    Currently:
    – On-Screen-Keyboard (toggle on and off)

    In the very near future:
    – Audio Speaker-Output (toggle between Primary Machine and Secondary Machine)
    – Zoom-in on parts of the screen and rotate screen or parts of the screen (using pinch touch gestures)

    Why was this On-Screen-Menu introduced now? It had to be introduced for two reasons:
    1. After the recent release of spacedesk multitouch feature, we could not use touch gestures any more to enable/disable On-Screen-Keyboard.
    2. We needed to make On-Screen-Keyboard feature available on Android-TV as well. On Android-TV no touch gestures are avaialable to show/hide the On-Screen-Keyboard.

    FUTURE PLAN:

    Currently we are planning to keep the On-Screen-Menu exactly as it is (can be disabled and will remember its minimize state).
    We just intend to add two more menu items:
    – „Audio Speaker“
    – „Zoom, Shift and Rotate Screen“

    PLEASE FEEL FREE TO COMMENT, DISCUSSAND SUGGEST IMPROVEMENTS

    #4942
    spacedesk Lea
    Administrator

    NEW ON-SCREEN-MENU ON ANDROID (I)
    ———————————————–
    spacedesk Viewer version 0.9.87 for Android introduced a new On-Screen-Menu.
    This version still contained two serious limitations:
    – The On-Screen-Menu could not be switched off.
    – The „Minimize“ status was not remembered after exit.

    We just fixed these two issues. A new spacedesk Viewer version 0.9.88 for Android is now available in Google Play Store. On-Screen-Menu can now be disabled in settings menu. On-Screen-Menu „Minimize“ status is now remembered after exit.

    THE NEW ON-SCREEN-MENU WILL STAY IN PLACE AND GROW FURTHER IN THE FUTURE.
    FOR DETAIL INFORMATION, DISCUSSION AND SUGGESTIONS WE HAVE A THIS POST RIGHT BELOW:

    „NEW ON-SCREEN-MENU ON ANDROID (II)“

    EVERYBODY IS INVITED TO PARTICIPATE.

    #4852

    Als Antwort auf: Error 2-5

    spacedesk Lea
    Administrator

    Hi @kolec_,
    Could you please send us the diagnostic logs for this issue?
    – click the spacedesk icon on your task bar’s notification area to open the spacedesk Driver Console window
    – select the Diagnostics on the left side panel
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON
    – try connect your viewer app and reproduce the issue
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

    #4850

    Als Antwort auf: Error 2-5

    spacedesk Lea
    Administrator

    Hi @laxuur,
    Thanks for sending the diagnostic logs.
    Based on the logs, you still have the splashtop display hook driver (lci_proxywddm) on your machine.
    To remove this please run Command Prompt as Administrator, then type the command:
    sc delete lci_proxywddm press enter
    Reboot your primary machine then try again with spacedesk.

    • Diese Antwort wurde geändert vor 2 Jahren, 9 Monaten von spacedesk Lea.
    #4832
    crumbag
    Teilnehmer

    Hi,

    I have a somewhat tricky situation whereby 2 devices needing to connect are on different subnets. I’ll try explain in detail my current network topology.

    PC (spacedesk server) – 10.10.69.8/24 (Static IP)

    iPad (spacedesk iOS client) – 10.10.70.14/24 (DHCP assigned)

    I have a firewall application (Kaspersky) on my PC as well as a physical firewall (pfsense) controlling all my subnet traffic and rules.

    I added a firewall rule for my iPad’s subnet to allow TCP Port 28252 direct to my PC. Looks like this [ Allow TCP 28252 from 10.10.70.0/24 to 10.10.69.8]. I disabled the application firewall (Kaspersky) for testing purposes so it wouldn’t cause me problems with the rules configured in pfsense.

    The PC and iPad can ping each other. I also have an app called Touch Portal on the iPad which allows me to send hotkey commands to my PC, which works fine after adding a similar rule in pfsense, only this time adding 2 ports required by Touch Portal. So I know I am configuring the firewall correctly, but for some reason when I manually add the server IP address in the iPad spacedesk app, it gets stuck on „Manually adding IP: 10.10.69.8. IP validation in progress“.

    Are there any other ports I need to add to make this work other than 28252?

    Thanks,

    #4830
    oskar
    Teilnehmer

    Thank you very much! You solved my problem. Today I will write a 5 star review about Spacedesk and your help on Google Play Store.

    #4824
    spacedesk Lea
    Administrator

    Hi @here2stay40,
    We are only distributing spacedesk Android Viewer app via Google Playstore.
    Can you tell us why do you need the spacedesk Viewer APK file outside Google Playstore?

    #4823
    spacedesk Lea
    Administrator

    Hi @nthaxton,
    Yes this is possible.
    In this case, you just have to install the spacedesk Driver on your Notebook, then install the spacedesk Windows Viewer app on your PC.
    For further setup procedures, please check Configuration and Settings chapter in the user manual https://forum.spacedesk.netuser-manual/#item_468.

    #4822
    spacedesk Lea
    Administrator

    Hi @oskar,
    Thanks for sending the diagnostic logs.
    Based on the logs, you have the splashtop hook display driver (lci_proxykmd) installed on your machine.
    To remove this driver:
    – run Command Prompt as admin
    – type: sc delete lci_proxykmd then press enter
    – reboot your primary machine then try again with spacedesk

    #4819
    oskar
    Teilnehmer

    I don’t have mentioned products and Spacedesk still not working.
    I’m sending you a compressed folder with data.

    • Diese Antwort wurde geändert vor 2 Jahren, 10 Monaten von oskar.
    Attachments:
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    #4815
    spacedesk Lea
    Administrator

    Hi @oskar,
    This error message indicates that an incompatible display driver is present on your machine.
    Do you have any of these mentioned products (splashtop/Duet Display/Fresco Logic)?
    If yes, please uninstall, reboot then try again with spacedesk.

    If the above suggestion did not help, could you please send us the diagnostic logs for this issue?
    – open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
    – click the Diagnostics on the left side panel
    – check „with Debug view“ box
    – click START Collecting Logs button
    – connect your viewer app and reproduce the issue
    – click STOP Collecting Logs button
    – click Save All Information button
    – saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

    • Diese Antwort wurde geändert vor 2 Jahren, 10 Monaten von spacedesk Lea.
    • Diese Antwort wurde geändert vor 2 Jahren, 10 Monaten von spacedesk Lea.
    • Diese Antwort wurde geändert vor 2 Jahren, 10 Monaten von spacedesk Lea.
    #4814

    Als Antwort auf: Error 2-5

    spacedesk Lea
    Administrator

    Hi @azrhod,
    Could you please send us the diagnostic logs for this issue?
    – open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
    – click the Diagnostics on the left side panel
    – check „with Debug view“ box
    – click START Collecting Logs button
    – connect your viewer app and reproduce the issue
    – click STOP Collecting Logs button
    – click Save All Information button
    – saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

    #4813

    Als Antwort auf: Uninstall failed

    spacedesk Lea
    Administrator

    Hi @primera,
    Please try to uninstall using this old MSI version 0.9.17.
    https://www.dropbox.com/s/wh6ve5vbvdmvyeq/spacedesk_driver_Win_10_64_v0917_BETA.msi?dl=0

    #4792
    eaueouaeou
    Teilnehmer

    thanks for the support @spacedesk Lea
    It is very good program has a very good interface it was very easy to use. The only thing I think it needs is a button for the automatic start and a password so that anyone who has the program can connect as a second monitor.

    #4791
    eaueouaeou
    Teilnehmer

    thanks for the support @spacedesk Lea
    It is very good program has a very good interface it was very easy to use. The only thing I think it needs is a button for the automatic start and a password so that anyone who has the program can connect as a second monitor.

    #4785

    Als Antwort auf: Error 2-5

    spacedesk Lea
    Administrator

    Hi @laxuur,

    Thanks for the feedback.
    Could you please send us the diagnostic logs to further analyze this issue.
    Please follow the steps below:
    – open the spacedesk Console window by clicking the spacedesk tray icon on your task bar’s notification area
    – click the Diagnostics on the left side panel
    – check „with Debug view“ box
    – click START Collecting Logs button
    – connect your viewer app and reproduce the issue
    – click STOP Collecting Logs button
    – click Save All Information button
    Please take note that saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected, just right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

    #4782
    el_viejo
    Teilnehmer

    hi lea,

    after digging a little deeper into this issue all seems to be a local problem here with my machine. i have a software called WinSize2. it recognizes a certain programs window size and position and restores size and position in case the program does not do this by itself. somehow i have accidently configured WinSize2 to maximize the spacedesk server about windows. after deleting this setting in WinSize2 everything is fine.

    issue can be closed. sorry for that.

    best regards
    peter

    #4779
    spacedesk Lea
    Administrator

    Hi @eaueouaeou,

    Thank you very much for pointing this out. We will improve this in our next spacedesk release.

    In our spacedesk Console we will add an option „Automatic start upon System Boot“.

    You cannot find spacedesk on Windows Start up because it’s a Windows Service Executable. Like all other Windows Service Executables you can modify a „Start Up Type“ (automatic or manual) through Windows Service Control panel (just run „services.msc“). See screenshot attached.

    Attachments:
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    #4740

    Als Antwort auf: Error 2-5

    spacedesk Lea
    Administrator

    Hi @laxuur,
    Based on your dxdiag info, you still have an outdated AMD graphics adapter.
    Could you please try to update it first through https://www.amd.com/en/support, then try again with spacedesk.
    Looking forward to your feedback.

    #4739
    eaueouaeou
    Teilnehmer

    How can I stop it from autorunning on windows startup? the program does not appear in the programs that autorun in the task manager but it still starts on windows startup because I see it in the taskbar.
    I tried with this command but it does not work shell:startup and I also tried to go to the windows registry editor and this program does not appear.

    #4737
    Laxuur
    Teilnehmer

    Hello there, i hope you are having a great day.
    Today i tried installing spacedesk, but i get the error 2-5 info: 0-5, i dont have splashtop xdisplay installed and i have dxdiag file right below.

    Attachments:
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    #4732

    Als Antwort auf: Conexion pantalla principal

    spacedesk Marcel
    Administrator

    Please check the instruction manual how to configure the extended monitor.
    https://forum.spacedesk.netuser-manual/#item_469

    Configurations can be:
    – Desktop Duplication (mirroring)
    – Desktop Extension
    – Show on primary only
    – Show on secondary only (which seems to be your configuration)

    • Diese Antwort wurde geändert vor 2 Jahren, 10 Monaten von spacedesk Marcel.
    #4716
    spacedesk Lea
    Administrator

    Hi @theonlymalu,
    For further analysis, could you please send us the following:
    – run dxdiag.exe on your primary machine, click „Save all information“ and send us the output file
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log file located in C:\Windows\INF

    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

    #4715
    spacedesk Lea
    Administrator

    Hi @yoteb,
    Based on your computer specification (if it’s 64-bit or 32-bit platform) then yes you can use spacedesk on your machine.

    #4714

    Als Antwort auf: Can’t connect

    spacedesk Lea
    Administrator

    Hi @mb944,
    Yes, iPad should work as secondary machine using the spacedesk iOS Viewer app from the App store.
    Did you already check the Troubleshooting -> Network Connection chapter in the user manual? https://forum.spacedesk.netuser-manual/

    #4710
    Zorpheus
    Teilnehmer

    Well, I updated SpaceDesk and still in black and white,Is there something else that could be done to fix it?

    Attachments:
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    #4708

    Als Antwort auf: Automatica server update

    spacedesk Marcel
    Administrator

    Yes, your observation is true in a way. Some versions DO NOT work with each other. Very often however, different versions also DO work with each other. We try to keep them compatible whenever we can. Still it is only safe when always keeping newest most recent version on both sides.
    The reason: spacedesk is still free and we still don’t have the budget to work on „automatic update“ feature and on comprehensive release management. Currently we still focus our development capacities on new core features. The next one soon to come: Audio playback support

    #4703

    Als Antwort auf: Automatica server update

    partnerdisplay
    Teilnehmer

    My question above stems from the observation that two different versions of spacedesk don’t work with each other. As I mentioned I had an older version of the server on my PC and the phone viewer app was updated recently. Why is it they don’t work with each other and that you have to always update both to the latest version. Doesn’t it defeat the purpose?
    Thanks

    #4700
    spacedesk Lea
    Administrator

    Hi @zorpheus,
    When spacedesk expires, it will continue to work but will show black and white display (same as your screenshot).
    Please make sure that you have an updated spacedesk Driver (v1.0.23) from https://forum.spacedesk.net.

    #4678
    Zorpheus
    Teilnehmer

    Hello! Well recently i bought a desktop PC and i still have no monitor, thats why i downloaded spacedesk, to use my laptop as desktop pc’s primary monitor. I managed to make it work but the spacedesk is displaying the colors in black and white.

    My laptop is
    Intel(R) Celeron(R) CPU N3350 @ 1.10GHz 1.10 GHz

    And my desktop pc has no video card on it.
    Its a core i5 third gen 2.90 GHz

    All i need is to make it colorfull.

    Attachments:
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    #4677
    partnerdisplay
    Teilnehmer

    Is there a way to setup automatic updates for the Spacedesk server?
    I was using spacedesk on my windows 10 PC with an iPhone as the secondary viewer device. Recently my phone updated the spacedesk viewer app and then I couldn’t connect to the spacedesk server. When I downloaded the latest spacedesk server and „updated“ it everything works. Is there a way to setup automatic updates or perhaps have Windows update do it? Under windows update I do have the „Receive updates for other Microsoft products..“ turned on but that didn’t do the update to spacedesk.

    Thanks

    #4674
    spacedesk Lea
    Administrator

    Hi @stern,
    Fix for the BSOD upon pen input (in iPad) is now available in the most recent spacedesk Driver v1.0.22, please try it.
    Looking forward to your feedback.

    #4631

    Als Antwort auf: 软件下载问题

    spacedesk Lea
    Administrator

    We are only distributing spacedesk Viewer apps via stores.
    Aren’t there any app stores in China through which we could distribute?

    • Diese Antwort wurde geändert vor 2 Jahren, 10 Monaten von spacedesk Lea.
    #4625
    spacedesk Lea
    Administrator

    Hi @raya2,
    Thanks for sending the diagnostic logs.
    Based on the debug view logs, spacedesk has detected an incompatible display driver present on your primary machine.
    Do you have either one of these software? Splashtop, Duet Display, Fresco Logic ?
    spacedesk cannot coexist with these products, please remove it, reboot then try again with spacedesk.

    #4620
    spacedesk Marcel
    Administrator

    Do you have McAfee Antivirus-Software installed on the spacedesk Windows Pimary Machine (Server)? McAfee is known to cause such behavior.

    #4587

    Als Antwort auf: PC & IPAD SHARE SAME SCREEN

    spacedesk Nicole
    Administrator

    Hi @rmbdes,

    On the multiple displays drop down menu, just select “Extend these displays”.
    For assistance, please also check the Configuration and Settings -> Windows PC (Primary Machine) chapter in our user manual https://forum.spacedesk.netuser-manual/.

    #4580
    spacedesk Marcel
    Administrator

    This resolution limit only exists in the old spacedesk Viewer for Windows 7.
    Please try the new spacedesk Viewer for Windows from the Microsoft Store.
    There you should be able to define any custom resolution up to the native resolution.

    #4577

    Als Antwort auf: Not derecting

    spacedesk Marcel
    Administrator

    Are both PC and smartphone device connected on the same LAN (local area network)? Maybe a third-party firewall software installed? Or VPN active? Please also check chapter „Troubleshooting – Network Connection“ in the instruction manual https://spacedesk.net/user-manual/

    #4574
    spacedesk Marcel
    Administrator

    The application did not exit. Connection over the network is successful. It is currently showing a black screen („Display Off). This can have two reasons:

    1. Is the additional display detached from Windows Desktop? Please check Windows Display Control Panel. If detached, then it can be attached for mirroring the existing display or extending the desktop by this additional display.

    2. Possibly an error has occured. Maybe an incompatible product (e.g. splashtop WiredX Display) is installed?

    Please also check chapter „Troubleshooting“ in the instruction manual https://spacedesk.net/user-manual/

    • Diese Antwort wurde geändert vor 2 Jahren, 10 Monaten von spacedesk Marcel.
    #4570

    Als Antwort auf: Mouse lock

    spacedesk Marcel
    Administrator

    Such „mouse cage“ functionality is not supported by spacedesk. There are various 3rd party utilities to do this. Just google for something like „mouse cursor lock software for Windows 10“. Please let us know which one of these tools works best for you. Other users are ocasionally asking similar questions.

    #4560
    Ali Motisi
    Teilnehmer

    I’d like to use a Surface Studio 2 as a second monitor from time to time but the highest resolution I can see from settings is:

    4096 x 2160

    Is there anyway to support the 4500×3000 resolution?
    Also, where does spacedesk save the configuration? Is there any way to edit the configuration file with a text editor?

    Thanks,
    Ali

    #4545
    spacedesk Nicole
    Administrator

    Hi @bbkrista,

    Based on spacedeskDiag.txt that you’ve sent, our diagnostics collection already created the 2021-11-20-172957-spacedeskRuntimeDiagnostics folder in C:\Users\Administration\Downloads\.
    Please send us this 2021-11-20-172957-spacedeskRuntimeDiagnostics folder (zipped) to further analyze the issue.

    • Diese Antwort wurde geändert vor 2 Jahren, 10 Monaten von spacedesk Nicole.
    #4538
    bbkrista
    Teilnehmer

    Hi,

    I had been trying to connect my Ipad onto my pc, But Ipad shows connected-display off. I uninstalled splashtop alr and restart my pc several times but its not working. The spacedesk driver and ios driver are all in the latest version.

    I went to look for previous blogs and checked the device manager and saw that error code 43 is on the Spacedesk Graphic display.

    I have runned diagnosis according to the spacedesk Console and will attached file below.

    Look forward to hear your reply.

    Attachments:
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    #4513
    spacedesk Marcel
    Administrator

    Do you have anything to ask or discuss about spacedesk?
    This is the support forum for spacedesk made by datronicsoft.
    No support available here for DisplayLink, DuetDisplay or Twomon USB.
    These are all different products from different companies.

    #4511
    spacedesk Marcel
    Administrator

    Please check the instruction manual https://forum.spacedesk.netuser-manual/
    Look at the chapters below

    TROUBLESHOOTING
    – Known Issues, Problems and Limitations
    – Incompatible Third Party Products

    TROUBLESHOOTING
    – WINDOWS PC (PRIMARY MACHINE)
    – Incompatible Display Hook Driver Detected

    Running Windows 10? Then the problem is usually caused by splashtop Wired XDisplay.
    Uninstalling it will fix the problem.

    #4510
    spacedesk Marcel
    Administrator

    spacedesk mouse can always be stuck due to network dropouts (better network connection -> less dropouts).
    In addition to this, there are situations when after being stuck first, the remoted mouse is still trailing.
    The reason: spacedesk mouse remoting network protocol is still lacking flow control.
    Fix is not expected any time soon (development is currently busy with higher prioritized issues and topics).
    Thus the only quick fix: Improve network performance and eliminate router. Routers always cause lags and hangs. Performance always improves when routers are circiumvented (either by connecting through WiFi-Hotspot or direct cable connection).

    #4509
    spacedesk Marcel
    Administrator

    Do you have McAfee antivirus software installed on the Windows machine? McAffee antivirus sometimes randomly disconnects spacedesk without any notification.

    #4490
    morTimar
    Teilnehmer

    from what I understand it’s running Android and you can install apks to it.
    I found this video helpful: https://www.youtube.com/watch?v=rKXJ8PYkdf4

    Seems they use Google Chrome as well on that device.

    So you could try the spacedesk app via installing its apk and/or get a browser and try to connect via HTML.

    Would like to know what worked for you if so.

    #4489
    here2stay40
    Teilnehmer

    I would like to know if spacedesk is compatible with mirroring to Realwear Headsets (HMT-1)

    #4467
    yoteb
    Teilnehmer

    Also, It doesn’t say specifically on the system requirements page:
    https://forum.spacedesk.netdt-documentation/introduction-and-setup/system-requirements/

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