Hi @paul16,
Thanks for sending the requested logs.
We are currently analyzing it.
Yes, the Code 31 error in our spacedesk driver in device manager was the cause of display off status upon connect.
Could you please try the steps below:
– uninstall spacedesk completely then reboot your primary machine
– open device manager
– click View tab -> Devices by Connection and Show hidden devices
– check on the device list if you can find any hidden spacedesk devices or Unknown devices then just right-click uninstall the device, if you find any.
After the steps above, please try to reinstall spacedesk driver then try again.
Please also check and install any pending Windows update on your settings.
So, I have no idea so far, but it seems like some of 3d games doesn’t work with spacedesk…
I mean like some of those games are running fine and other not :s
Killing Floor 2 (TRIPWARE INTERACTIVE) ok
The Secret World Legends (FUNCOM) ok
Resident Evil 2 Remake (CAPCOM) ok
Play Club (Illusion) ok
Chronicles of Valkiria (SEGA) partly
the game exe ok, the launcher nok
The Witcher 3 (CD Project RED) nok
Left 4 Dead (Valve) nok
Anybody have got an ideas how to fix rest of games?
PS: So those nok games giving an error, like they do not recognizing the display, the driver, or smartphone some thing similar to this… Another time games are working, but still spacedesk not receiving every frame, so it around 1 frame for 5-10 seconds, very slow, mostly freezes. Usually freaks cpu, and my machine automatically rebooting itself.
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Dieses Thema wurde geändert vor 2 Jahren, 11 Monaten von
HeadCloser.
Hi @paul16,
Did you try our most recent spacedesk Driver v1.0.9?
If the problem still persist with the latest version, could you please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/z8h5llgi8c2ig3g/2021_spacedeskDiagnosticTool.zip?dl=0
Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces.
On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
By the way, I have updated Spacedesk Server to 1.0.9.
Best wishes!
Hi,@spacedeskLea
I have updated my graphics driver and WLAN driver, either on my laptop (Lenovo laptop with AMD graphics) or on my Surface GO2 (Intel UHD 615 graphics). However the problem remains…
By the way, I found wired connection is OK.(。_。) (through network cable, but not usb cable)
Thanks！
Thank you for the response.
I will be updating this post once I have the results of the newer version of Winlock pro and that way you can have the information in your database. The update will be within 2-4 weeks because it takes time to be sure and accurate.
I have had Winlock for over one year and it did cause some issues with the older versions of the Spacedesk server. So I am not sure why it started happening more frequently with the more recent updates. It could be related to a recent Windows update that changed something in Windows explorer.
The current Winlock Pro version is 6.22 released in 2014.
The new one I will be testing with is version 8.47, released in 2021
Hello Support-Team,
I already searched the toubleshooting page but could not find something similar.
The connection between Primary (PC) and Secondary (IOS) works fine, but without working display. I found an error code 31 in device Manager which seems to cause the problem.
Here is a list of things I already checked:
– Win10 and GPU-Driver(RTX 2070) are latest versions
– Restarted Primary in device-manager and reinstalled spacedesk
– Tested on second IOS, same result
– No splashtop, duet, vpn or similar installed
– Firewalls do not block Spacedesk
Hope you have an idea what causes the problem. If you need anything else, pls let me know.
DXDiag is of course in attachement
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Do you need any other actions from my side to trigger this?
I’m not sure. This minor issue seems difficult to troubleshoot on our side if we cannot reproduce it.
This is the scenario where the viewer is not failing in any type of functionality, it’s just not auto-hiding the home bar.
Since it’s only happening on your device (no other users so far is reporting this issue), maybe the cause of the issue is only somewhere in the settings of your device.
By the way, what is the current version of spacedesk iOS viewer app on your device? Is it the latest version 1.0.42?
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Diese Antwort wurde geändert vor 2 Jahren, 11 Monaten von
spacedesk Lea.
Hi somnus7,
I’m not sure if enabling the iOS device’s Settings -> Privacy -> Analytics & Improvements -> “Share With App Developers” will help.
We only tell our user to enable this for application crash issue so our developer can receive the app logs.
By the way, what is the current version of spacedesk iOS viewer app on your device? Is it the latest version 1.0.42?
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Diese Antwort wurde geändert vor 2 Jahren, 11 Monaten von spacedesk Lea.
Hi @viviane,
Thanks for the feedback.
Currently the only option to improve performance is by eliminating the router.
If your Android tablet supports USB tethering, you can also try that with spacedesk.
If it did not help, then you’ll probably have to wait for our next performance improvement feature.
spacedesk will offer h264 hardware encoding very soon.
Hi @tihiron,
You can get the older spaacedesk driver v0.9.43 here.
Hi @jlbergier,
You can easily switch to desktop extension mode via display settings.
On the multiple displays drop down menu, just select „Extend these displays“.
For assistance, please also check the Configuration and Settings -> Windows PC (Primary Machine) chapter in our user manual https://forum.spacedesk.netuser-manual/.
Hi @aoneter12,
Does this issue started to happen right after you install spacedesk on your machine?
Hi @myron,
Please try our most recent spacedesk Driver v1.0.8 from our website https://forum.spacedesk.net.
Then let us know if the the same issue persist.
Hi @johncoool,
Thanks for the info – apologies for delayed feedback.
I think there’s no need for the dxdiag info to analyze this problem.
It seems that it’s a conflict between WinlockPro and Windows Explorer, we cannot do anything about it on our side.
Hopefully this new version of WinlockPro that you will try will fix its issue with the explorer.
Maybe you can also play around with the WinlockPro settings, I saw that it has various settings.
It probably has a specific settings there that directly affects the Windows Explorer.
By the way, spacedesk non Beta version will be released hopefully within this year.
It will be thru the viewer apps from various App Store (Apple App Store/Google Playstore/Microsoft Store).
The server/driver side will always be free to download (only viewer app will have a pay/Pro version).
I did not receive an feedback yet from the Spacedesk team after my last post a few days ago.
Here are the new updates from me.
I found a newer version for testing of the Winlock pro software and will be testing it over the next few weeks.
I will be updating this post within the next month depending on the new results.
I’ve not managed to nail exactly what’s causing the issue, but several times now when I’ve ended up using an Acer Tablet as a second screen and I’m using the 1.07 server.
The latest issue was that the second display on the Acer Tablet is showing the last image and all input and output is frozen on the screen. Actually, it’s just the static desktop, but I can’t move the mouse pointer into the second screen and the touch input is not responsive. I ended the server program and the Acer tablet didn’t notice that the server had gone off-line.
I could end the Android app and the second screen session normally. No error messages were shown.
If and when this happens again, and it will happen again, just don’t know when, is there a way where I can catch a snapshot of the state of the server on the Windows machine and a snapshot of the state of the app to send to you for investigation.
Is there a watchdog routine on the server and or Android app that would detect if either side malfunctions and if there is, to try capture diagnostic information?
So far the BSOD hasn’t occurred anymore. Regarding the connection, I’ve been using only the WiFi Access Point (Hotspot) since I installed Spacedesk for the first time.
splashtop wired XDisplay virtual display driver can be uninstalled and installed in their „Advanced“ menu option.
Then splashtop wired XDisplay cannot do Windows Desktop Extension any more (only Desktop Duplication / Mirroring).
Then splashtop wired XDisplay can coexist with spacedesk.
Currently splashtop wired XDisplay installs TWO virtual display drivers:
OLD: WDDM Filter Hook Driver (for Windows 10 1511 which is not even supported by Microsoft any more!)
NEW: WDDM IddCx Indirect Display Driver (for Windows 10 1607 and above)
If splashtop only removed their OLD unused virtual display driver (WDDM Filter Hook).
Then wired XDisplay could perfectly coexist with spacedesk and even do Windows Desktop Extension.
splashtop users – please tell them! Send them the link to this thread…
Hi @ertugrul,
Is it the resolution of your laptop monitor? Or spacedesk display?
If it’s spacedesk display, you have to enable the custom resolution in the viewer settings and select from the resolution list before connecting the spacedesk.
Hi @endah,
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and save the output file (dxdiag.txt)
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Hi louis3z,
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click „Save all information“ and save the output file (dxdiag.txt)
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Hi somnus7,
Thank you very much for the positive feedback.
As for the spacedesk iOS viewer app, this seems strange, because on our side with our iPad device, spacedesk viewer screen is always auto-hiding the home bar.
Can you tell further details of your iPad device (e.g. iOS version, model) ?
Hi @viviane,
I assume your spacedesk is connected over WiFi network, is that correct?
Routers can cause lags and latency. Bypassing them always improves performance. Configure Windows PC or Android device as WiFi Access Point (Hotspot) and connect to it before connecting spacedesk.
USB Tethering achieves the same result.
Please check the chapter „Performance Tuning“ in the instruction manual: https://spacedesk.net/user-manual
By the way, does the BSOD upon settings OFF still happening on latest spacedesk version 1.0.8?
<<< Is it in the display settings window? Or spacedesk server menu settings?
Can you specify which settings exactly are you trying to change?
It was the menu Settings: I tried to turn the driver OFF, then it crashed.
<<<< Then try again to click/open the Windows start button.
Problem apparently solved, but pen still too laggy, even with the lowest quality settings all over.
Hi,
I installed spacedesk this morning and it worked perfectly, but when i tried opening it again an error popped up and i couldn’t run the software correctly.
I’ll pin the screen error here: https://prnt.sc/1hm92ex
Hi, @spacedesk Lea
I have updated my windows10 to the latest. And here is the Dxdiag report.
Thanks!!
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Follow-up- if you have splashtop WiredX display, there’s an Advance option in their settings window, make sure to uninstall the Virtual display driver there, then you can use spacedesk after that.
Hi @jokysatria,
Thank you very much for the confirmation.
In case you encounter other spacedesk issues, just let us know.
Hi @viviane,
The BSOD occurred when I tried to change Settings in the driver window (primary machine).
Is it in the display settings window? Or spacedesk server menu settings?
Can you specify which settings exactly are you trying to change?
After installing the driver the Win10 starting Menu stopped working. I had to reboot the computer.
Is it consistently happening? Or only after installation?
It seems like a window explorer is crashing or hanging.. To verify, when it happens again please open the task manager then find the Windows Explorer, right-click -> Restart it. Then try again to click/open the Windows start button.
Please try the Install/Uninstall troubleshooter program from the Microsoft Fix article *just click the link*.
Once you are in the Microsoft Fix article, just click the „Download troubleshooter“ button, and it will download the MicrosoftProgram_Install_and_Uninstall.meta.diagcab, run it and select „Uninstalling“, if spacedesk is not on the program list, just select “Not Listed” then paste the product code of current spacedesk version below.
spacedesk_driver_Win_10_64_v107_BETA.msi:{4C833146-47C8-4A9C-B4B2-0D35B7BE5F81}
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Diese Antwort wurde geändert vor 2 Jahren, 11 Monaten von spacedesk Lea.
Hi @fred,
it seems that the viewer is continuously trying to reconnect despite the possible error occurring on your primary machine upon connection attempt.
Could you please check if the auto-reconnect is enabled on your iOS viewer app, then disable it and try again to connect. Then let us know if it gives any error code/info with connection time.
Then also check if there’s an error notification on your primary machine upon connection attempt.
For further analysis, could you also please run dxdiag.exe on your primary machine, click „Save All Information“, then attach the output file (dxdiag.txt) on your next reply.
By the way, please update to most recent spacedesk Driver v1.0.8 available on our website.
I have Windows 10 Pro and connect to two Sony Bravia TV’s that have Android OS. When I connect TV’s using Spacedesk, the image that is „mirrored“ on the two TV’s are washed out. I have tried several changes in the TV settings but nothing seems to help. Any suggestions?
Hi @spacedesklea,
I have tried all the methods… but still unable to connect. I don’t know what’s wrong.
I have tested on another laptop(as secondary machine). However it worked…
So I think the problem is about my Surface GO. But I can’t find the problem.
Thanks!
Can confirm the bug is fixed in 1.0.8. Thank you so much!
Can’t wait for pro version release so I can support spacedesk team.
Hi @johncoool,
Thanks for the info. We will try to reproduce it.
For further analysis, could you please send us the dxdiag of your Windows 8.1 machine?
Just run dxdiag.exe on your primary machine, click „Save all information“ and send us the output file.
Can you also quickly try with v0.9.73 if the issue is also present. You can download it here.
Hi @a_mad_denial,
please try the following:
– use v1.0.7 installer available here to uninstall the current version on your machine
– try the Troubleshooting Uninstall – Step 2:Try Microsoft Fix chapter in our user manual
If problem still persist, please send us the following for further analysis:
– run dxdiag.exe on your primary machine, click „Save all information“ and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
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Diese Antwort wurde geändert vor 2 Jahren, 11 Monaten von spacedesk Lea.
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Diese Antwort wurde geändert vor 2 Jahren, 11 Monaten von spacedesk Lea.
Hi @viviane,
Please try our most recent spacedesk Driver v1.0.8 available on our website https://forum.spacedesk.net.
Then let us know your feedback.
Hi @jokysatria,
Please try our most recent spacedesk Driver v1.0.8 available on our website https://forum.spacedesk.net.
Then let us know if the settings menu issue is now fixed.
Hello spacedesk Lea, it’s working now there’s no more color issue after I disable the 10-bit pixel format.
Thank you very much!
Hi @yfzhao,
Thanks for sending the video.
It seems that the Windows Viewer is hanging.
Could you please try the following if it helps:
– re-install spacedesk Windows Viewer app from Microsoft Store
– On Viewer settings, please click the „Reset Settings“
– try to restart your surface device
Hi @yuqi,
Are you using the most recent spacedesk Driver v1.0.7 from our website https://forum.spacedesk.net?
What is your secondary machine? Android/iOS/Windows?
For further analysis, could you please run dxdiag.exe on your primary machine, click „Save All Information“, then attach the output file (dxdiag.txt) on your next reply.
I’ve installed spacedesk few month ago, but I just start to use it today. At the beginning the display and screen-touch worked all right, but my PC frequently dead. So I try to reinstall the spacedesk server, however after that, the screen-touch do not work (display works well). I have tried to update my NVIDIA driver to the last version, but it not help.
On your web site: „splashtop wired XDisplay needs to be uninstalled (it still installs an incompatible old legacy WDDM Filter Hook driver which cannot coexist with other similar products like spacedesk even though it doesn’t even seem to use this old driver any more).“
In Slashtop’s program, in the Advanced, section there is an option to install and uninstall their virtual display driver. If the virtual display driver is uninstalled then SpaceDesk works fine. There is no requirement to completely uninstall slashtop.
If the spacedesk HTML5 VIEWER is unable to connect, check the version of the web browser and make sure that it is talktowendys updated. If the secondary machine is a smartphone or tablet device the browser and OS needs to be most recent versions supporting websockets.
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Diese Antwort wurde geändert vor 2 Jahren, 11 Monaten von
kayre.
Hi @cipoci,
We are glad to hear that spacedesk is working now on your side.
In case you encounter any spacedesk issue don’t hesitate to contact us.
We are always glad to receive user feedback.
hi @Lea
i tried to install spacedesk again and have no issue.
and now it runs without any problems, seems that outdated driver was the cause of my issue
forgive me for wasting your time, and for not to try to make a deep investigation before i make a question.
thank you for your assistance and have a nice day.
😉
Hi @okstem, @ramunas
Please try the most recent spacedesk Android Viewer app 0.9.74.
Hi @deanhardt,
Please try the most recent spacedesk Android Viewer app 0.9.74.
Hi @viviane,
We are currently fixing it on server side.
We will let you know as soon as we have new version for you to test.
As for the BSOD (blue screen of death), when did it exactly happened?
Could you please send us the following for further analysis:
– run dxdiag.exe on your primary machine, click „Save All Information“, save the output file (dxdiag.txt)
– most recent dump file (*.dmp) of your BSOD with spacedesk which is located in C:\Windows\minidump folder.
