Forum Foren spacedesk Discussions The screen extension

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  • #9120
    Dmutro
    Teilnehmer

    Дізнавсь недавно про цю програму, працює добре. Але чомусь не хоче працювати з розширенням екрану(проблема- мигають два екрани, також пробував на телефоні також мигає), а дублювати на два екрана робить добре. (Ukraine)

    I recently learned about this program, it works well. But for some reason it does not want to work with the screen extension (problem – two screens are flashing, I also tried it on the phone, it also flashes), but duplicating on two screens works well.

    #9121
    spacedesk Lea
    Administrator

    Hi @dmutro,

    If your primary machine is Windows 10/11, could you please send us the diagnostic logs for this issue?
    – open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
    – click the Diagnostics on the left side panel
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – try to connect your viewer app and switch to extension mode and wait for the screen flickering to happen
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

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