Hi @jsmasterson,
the black and grey squares are more of a windows/graphics adapter issue..
this report from a user in microsoft has the same issue as you, maybe you could try the suggested fix from this link: https://answers.microsoft.com/en-us/windows/forum/all/window-10-display-wih-black-and-white-squares/90d57ead-1d3c-482b-87b8-5cba04aa8e96
the debug download button in the spacedesk console is for collecting diagnostic logs which is sent to us, this is when troubleshooting an issue did not solve the problem.
Hello I like your product. I always wanted to use it, for connecting a Tablet to Windows 11. Hence I bought one galaxy tablet today.
1) I installed spacedesk_viewer on tablet. Why on windows side the program still shows (free)?
2) On the tablet, on spacedesk_viewer, On the list named as Connect_to_Primary_Machine_(Server), there is an old windows machine shown. I have already uninstalled it. How can i remove it from the list. It is an important question for me, because the license says only for one pair of connection. I do not want to upgrade.
Hi @barry,
For further analysis, please send us the following files:
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @barry,
For further analysis, please send us the following files:
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @davide78,
Yes, it is possible. just make sure that you have spacedesk driver installed in your miniPC
the steps are:
-set up an external monitor first so that you can install spacedesk driver
-install spacedesk Driver
-connect your Android viewer either via usb or wifi
-change your display mode by using the shortcut key (windows key + P) then choose “second screen only”
-Go to Windows settings -> system -> display then choose the spacedesk display (Usually #2)
-select “Multiple Display” then choose “make this my main display”
-Windows remembers the last setting as it saves the display configuration in its graphics database. this way, you can now remove your external monitor and your Android device will now be your main monitor every time you connect to your miniPC
Hi @apollo13,
Are you using the latest spacedesk Driver? if not please update your driver to the latest version.
sometimes, reinstalling spacedesk Driver and viewer app fixes this problem, could you pelase try it?
also, do you maybe have Nvidia ShadowPlay installed on your machine?
Could you please check for any incompatible software, just run the spacedesk Driver Console -> Diagnostics -> Incompatible Software Products. if there is, please uninstall or disable it and try again with spacedesk
I previously had spacedesk installed prior to a new windows11 re-install. Now, I receive a “Install server not responding” error and cannot get any further than this screen. This happens on both 32 & 64 install versions.. I have tried numerous windows fixes & scans but nothing seems to help.
I have done complete un-install through Revo uninstaller and also Registrar registry remover to remove any old traces of the previous installs. My system is Windows 11 64bit, 32gig ram.
Any help will be appreciated.
Barry
I am using 2560×1440 in windows settings. I do not know how to change resolution in spacedesk.
Hi @apollo13,
Could you please open the Windows Display Settings on your primary machine and then check for detached/greyed-out client. if there is, just attach it by selecting extend from the drop-down menu.
You can also refer to our CONFIGURATION AND SETTINGS
-> Windows Driver (Primary Machine) -> Desktop Extension or Desktop Duplication (mirror) Settings in Display Control Panel chapter in our manual –
https://manual.spacedesk.net/DesktopExtensionorDesktopDuplica.html
Thanks For Spacedesk and your excellent developers, now the Android app works fine, both the display and the touchscreen were fixed!
Hi @yak991224,
We have now released a new spacedesk Android viewer version in the playstore. this includes a potential fix for this issue. Please try it and let us know if this fix the issue for you.
please note that this fix has not yet thoroughly tested, so your Feedback is really important to us.
Hi @elyrion,
We have now released a new spacedesk Android viewer version in the playstore. this includes a potential fix for this issue.
Please try it and send us your feedback.
Hi @mapman_jocke,
did you try dragging the spacedesk Driver Console window above the green section?
We are aware of this issue and this will be fixed on the next release.
In the meantime, please try to have the mouse cursor over the green section, as seen on the screenshot attached, and drag the window.
Hi @spacedesker,
Could you please tell us what custom resolution are you using in spacedesk settings, as well as the resolution from Windows settings?
Could you also tell us what is the problem with the quality? is it that the text is too small to read?
keep in mind that when you are using a small device, the text will also be smaller. you can try other larger scale in Windows settings
The quality is just horrible. When i am trying to read text it is not possible at all through the spacedesk app.
I have selected the highest resolution possible. On my display the display is clear and nice but on SpaceDesk android there is the issue where the resolution is just not high and reading text can be difficult.
Hi Christian , yes yes i´ve tried and it works halfway it detects really well the movement but to explain myself if i am using the mouse to make the signature i need to hold the left button ( or double click ) and do the signature but when i try to do it on the screen ( i´ve tried both holding and double tap ) it leaves a spot and it doesn´t follow up the trace but when i use the Relative Touch it allows me to double tap and it follows the trace but the movement detection isn´t as precise as i need to make a valid signature.
Thank you very much for your help.
Hi first of all i would like to know if anybody understand spanish because english it´s not my first language and i don´t know if i can explain this problem to you .
Okay so the connection via wi-fi or cable works really nice but i have a little problem , im using Windows Home 11 to conect to a Xiaomi Redmi Pad Se and i want to use the tablet to sign documents. To make the signature in the touchpad of the computer you have to double click and make the trace but when you try to do it on the tablet it doesn´t work , when i do the double click on the tablet it leaves a dot and doesn´t follow the trace ( sorry if i don´t make myself clear ).
I´ve tried changing all the input devices options and with the Touchpad ( relative touch ) it does follow the trace but really really vague.
Really thankful for your help and sorry for the bad english.
It is now working. Thank you very much. Could you help me with the issue that reading text can be difficult or can this not be changed?
Hi @spacedesker,
Could it be that you are in extend mode?
If you wish to mirror/duplicate your main display to the spacedesk display, please change it via the Windows Display Settings. For further details, please refer to Desktop Extension or Desktop Duplication (mirror) Settings in Display Control Panel topic of our user manual, https://manual.spacedesk.net/DesktopExtensionorDesktopDuplica.html.
I use Windows 11, Intel 13500.
Today I was able to eliminate the clicks, using the ReservedCpuSets.exe program, where I reserved the P Cores to my Apps, so Windows uses only the E Cores.
I used the GoInterruptPolicy.exe, to prioritize my USB audio interface, and the USB controller.
I found a great solution.
1) Enable the taskbar on all monitors.
2) Create shortcuts for each screen mode.
Main Display Only: C:\Windows\System32\DisplaySwitch.exe /internal
Second Display Only: C:\Windows\System32\DisplaySwitch.exe /external
Main & Second: C:\Windows\System32\DisplaySwitch.exe /extend
Both Same: C:\Windows\System32\DisplaySwitch.exe /clone
4) Change the icons for each screen mode (use the icons from the DisplaySwitch.exe itself)
5) Pin them to the taskbar.
Hi @fmgdias,
Could you tell us your setup when the issue happens?
what device are you using for secondary machine? (android/iOS/windows)?
what connection type? (usb/wifi)?
could you also please provide the exact steps on how to reproduce this issue? so that we can try your exact setup.
We are trying to reproduce this on our side but we are unable to observe the same result.
Hi @anwnd2ek,
Thank you very much for sending your DxDiag file.
For further analysis, please send us the following files:
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @fmgdias,
It appears that “Extend” mode is the default setting for new devices. This behavior is characteristic of the Windows operating system and, currently, there is no option for users to change its default settings.
Also, Windows remembers the last setting as it saves the display configuration in its graphics database.
My computer does not have any monitor connected to the onboard video card.
Whenever a new device connects via SpaceDesk Viewer, it automatically displays as second monitor, which is virtual.
I know that if you press Windows + P 3x times, the screen will be duplicated, but this can only be done using the physical keyboard, since the virtual keyboard only appears on the main monitor, which is turned off.
After this, the screen is duplicated, and the next connections happen normally, however for new devices the process is repeated.
My question is, is it possible for new devices to have the screen already appear duplicated?
I am writing to bring to your attention an issue I’ve encountered while using the Space Desk application. Please I need help.
I am experiencing difficulties adjusting the screen orientation and resolution when connecting an additional screen via Space Desk. I use an android tablet and a windows pc. Specifically, when attempting to change the orientation or resolution of the connected screen through the Windows display settings, the options appear to be locked or inaccessible.
I have tried several troubleshooting steps, including updating graphics drivers, restarting my computer, checking user permissions, and reinstalling the Space Desk application. However, none of these steps have resolved the issue.
It seems that the Space Desk application is preventing me from making changes to the screen orientation and resolution of the connected screen. As these adjustments are essential for my workflow, I would greatly appreciate any assistance or guidance you can provide to resolve this issue.
Thank you!!
Iñaki
Hi, I tried to install Spacedesk on my primary computer, but got an installation error I attached.
I tried after reboot and also checked my Window updates.
I also attached my DxDiag.txt file if that helps you to solve this problem.
Thank you.
Hi,
I loved using spacedesk for the past week but today out of nowhere, the pressure sensitivity stopped working.
I tried reinstalling the driver and Android app but no luck.
IIRC there was a pen icon in the taskbar when I connected the tablet and now it’s missing.
I’m using Windows 11, Illustrator (with pressure-sensitive brush), and Samsung Galaxy Tab Active 2
Any idea what went wrong?
Hi @yak991224,
We already forwarded this issue on our Android developer.
We will get back to you as soon as a potential fix is available.
I found that the tablet don’t have the features of the status bar. It seems that the apps should using some APIs to hide the status bar automaticlly, like the video or game apps. Most video or game apps such as Youtube or PUBG can be translucent under the status bar, and allows the app display in the area of status bar.(Like this picture, app can display under the status bar. The button in the middle is a feature of xiaomi’s OS, and can’t be hidden.)
@spacedesk Christian
for the stretched issue:
I am not using the duplicate mode. I’m using the extending mode.
The main screen resolution is 1920×1080, the tablet using 3048×1904, and tablet’s native resolution is 3048×2032. The display was stretched in ANY resolutions whether using or not using the custom resolutions.
Hi @yak991224,
for the stretched issue:
Could you tell us what is your main display’s resolution?
it seems like you are using duplicate mode,
in the spacedesk app settings, you can set up a custom resolution for desktop duplication. you can try experimenting with what resolution you prefer, just make sure that it has the same aspect ratio as your main display resolution.
Currently spacedesk does not support HDCP (High-bandwidth Digital Content Protection).
Evaluation and possibly implementation would be a huge effort.
We can only move into this direction if there is a large scale corporate customer who has enough budget for funding this (this is actually the way how most existing spacedesk features were developed).
I am currently using a Windows 11 PC and a KindleFire tablet with a USB connection.
When I try to play the contents on Amazon PrimeVideo, I can’t get high quality playback even on the main display connected to the PC with a DP cable because it does not support HDCP.
When I disconnected the tablet, high quality playback became possible, so something in spacedesk seems to be the cause.
Does spacedesk officially support HDCP?
(Up until the other day, PrimeVideo was also able to playback in high quality, and I don’t think there were any errors related to HDCP…but the information on the web was also mixed, with both supported and unsupported information.)
Translated with DeepL.com (free version)
Unfortunately, I have exactly the same problem. The second screen is also a touch notebook with a built-in orientation sensor. I am using the Windows store viewer on Windows10.
I played around with the settings for 2 days and found a workaround that worked for me.
The problem is indeed that the viewer thinks it is in portrait mode. So, the workaround was to set the client display of the second notebook to portrait mode, then start the Spacedesk Viewer connection, and then set the display settings back to landscape mode.
I hope this helps some of you here in search of a solution.
The problem could simply be solved with a “Set orientation” function in the viewer app.
Hi @cmfield,
this is a current known issue on tablets without a touchpad/keyboard attached.
Can a touchpad/keyboard be attached to the tablet?
To activate touch, the spacedesk Windows viewer needs a tap event from the touchpad. It will then show a “Take control” message box.
If a touchpad/keyboard is not available,
I suggest to install the Windows 7 viewer Beta III v0.9.45. This can be downloaded from our website.
Hi @tm_beetle,
which device has the Code 10 error?
– spacedesk Android Control device?
– spacedesk Android USB Device?
– Fire HD MTP device?
Is the tablet’s USB connection type set to File Transfer or Media Device MTP?
USB debugging off?
Please send the diagnostics for each of your test case, (1) USB to USB and (2) mini displayport.
Please follow the steps below to get the diagnostics:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– connect the client to reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
I am experiencing the same problem as him.
I am trying to extend the screen on my surface laptop and fire hd 8.
I have succeeded with wireless but failed with wired connection.
I will describe what I have tried to improve the situation.
The USB surface laptop has USB type-A 2.0 and mini displayport and the fire hd 8 has USB type-c.
First, I tried to connect both devices USB to USB.
Both devices made a connection sound, but the screen did not extend.
The USB connection was not recognized on spacedesk either.
Next, we tried connecting via mini displayport.
When connecting the cable, we used a capture board so that the direction of the output was in one direction, but the screen was not output.
However, other applications were able to make a wired connection this way.
In addition, we restarted and reinstalled the app, unplugged and plugged in the cable, and restarted the device, but could not do so.
I would also like to use it without wi-fi.
Thank you in advance for your help.
I have tried direct to laptop and through a dock I also tried slow plug. On the laptop it’s USB-C so assume 3.0 I have tried several different ports on 2 different docks so a mix of USB 2 and 3.
Is the zip I attached not the diagnostics?
Hi @masterpj55,
better network bandwidth could also result to better performance and lower latency.
Currently,
the maximum available refresh rate in spacedesk is 60fps and
HEVC or any other hardware accelerated encoding is not used.
I was wondering if there is any advantage over 2.5g ethernet vs gigabit ethernet for spacedesk?
I want the lowest latency possible using a direct ethernet cable from 2 windows laptops.
I found an gigabit usb c ethernet interface for both sides and it looks quite good at 60fps
I would be willing to pay for an 80fps or 120fps mode just for even more response rate and take advantage of my surface pro in extended display mode more for drawing…
Does spacedesk make use of HEVC. Using a 4080 laptop?
Hi @jerryss,
Is it the spacedesk Windows viewer from Microsoft Store?
To activate touch, the viewer needs a tap event from the touchpad of the Lenovo laptop. It will then show a “Take control” message box.
Touch also works for the second up to the Nth connected viewer.
Only that it will function as an absolute mouse.
I have an old Lenovo laptop that has a touch screen. I’ve installed spacedesk client.
It works as a display, but I cannot get the touch screen to recognize the touch. Is there any set up required?
When I tap on the screen I see the spacedesk settings across the top. Touch works fine with iPad iOS. ( I understand that spacedesk touch only works with the first connected device. Is this correct? )
Windows 10
I want to use touch to emulate button presses and check box selection
Thank you very much for pointing out this issue.
We were not aware of this specific situation.
We intend to fix it in a different way:
We will support arrow keys even in free non-commercial version of spacedesk.
Thus TV remote control keys should work for all spacedesk licenses (no matter if business or non-commercial).
We will soon release spacedesk DRIVER version 2.1.15 which will include the above named fix.
Please let us know if this solves your problem.
Hi,
I tried to reproduce it on my own.
To reproduce the bug, open Google Chrome on the secondary display(android tablet) and then hold on the URL box at the top. It only seems to get stuck in chrome-based browsers, doing the same in Firefox won’t reproduce the bug. It got stuck in Edge and Opera too, so maybe it has something to do with Chromium. That’s all the info I have.
Thanks.
This feature is already on our long term list of TODOs. It is not to be expected any time soon because of other short term tasks with higher priority.
I have encountered the same problem ,althought I havent try delete the browser’s cached files. I solved the problem by using the incognito mode in the browser , for someone who doesnt want clear browser’s cached files could try to use this solution. and could someone answer that what causing this problem,this would be nice ,thx.
Hi @ar_rs25,
Thank you very much for reporting this issue.
This seems to be a difficult and rare bug which possibly even resides in Windows itself.
We managed to reproduce this behaviour even with IddCx touch displays other than spacedesk.
It will definitely take a longer time to fix (if it can be fixed at all).
Could you give us some more hints?
How often does it occur on your side?
Do you have any steps how to reliably reproduce?
In the meantime, to get rid of the transparent boxes, all you can do is log-out then log-in again on your primary machine.
Hi @pjorus,
Please make sure of the following:
– primary machine and chromebook are connected on the same local area network
– spacedesk Driver/Server status is ON in spacedesk Driver Console and,
– “Local Area Network” box in spacedesk Driver Console -> Communication Interface is checked
– No VPN is active
– “spacedeskService” is added in the exception list of your Firewall settings (in case you have a third party firewall software)
For more details please check Troubleshooting -> Network Connection chapter in the spacedesk documentation https://manual.spacedesk.net/NetworkConnection.html.
