Forum 论坛 spacedesk Discussions Installation Error help

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  • #26158
    anwnd2ek
    参与者

    Hi, I tried to install Spacedesk on my primary computer, but got an installation error I attached.
    I tried after reboot and also checked my Window updates.

    I also attached my DxDiag.txt file if that helps you to solve this problem.

    Thank you.

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    #26167

    Hi @anwnd2ek,

    Thank you very much for sending your DxDiag file.
    For further analysis, please send us the following files:
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log file located in C:\Windows\INF

    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #26169
    anwnd2ek
    参与者

    Attached are the logs you requested.

    Thank you for your help

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    #26175

    Hi @anwnd2ek,
    Thank you very much for sending the required files.
    we are now analyzing them and will get back to you as soon as possible.

    #26177

    Hi @anwnd2ek,
    There may be a conflict with your destination folder causing the failed installation. Could you please try installing it in a different folder? Also, make sure not to put any spaces between the folder name.
    Please refer to the attached screenshot for assistance.

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    #26185
    anwnd2ek
    参与者

    Hi, I tried several times on that way, but still error is popping up.
    I took Screenshot for one of my try.
    and attached updated logs if needed.

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