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[Mouseunder]

I’ve seen the black bar issue in many older Android apps that don’t support modern aspect ratios (19:9, 19.5:9, 20:9)

[Mouseunder]

Even if you use 1280 x 720 resolution, the black bar will remain and the image will not be centered. On a tablet with a 16:9 aspect ratio there is no such problem. I tried the same resolution in a similar application SuperDisplay, there is no black bar.

[spacedesk Christian]

Hi @elyrion,
It seems you are using resolutions for your main screen and spacedesk Viewer that don’t have the same aspect ratio.
Could you please try to follow the suggestions in this thread?
Link: https://forum.spacedesk.net/forums/topic/12-android-tablet/

[spacedesk Christian]

Hi @anatos,
We would also like to know the following:
– Viewer app (Android/iOS/Window)?
– Network Connection type (wired/wireless)?

it could also be that your main monitor is set to a different refresh rate when sapcedesk is connected.
Could you please try connecting your secondary machine to spacedesk -> go to Windows settings -> system -> display -> click your main monitor (usually labeled as 1) -> scroll down and click Advance Display -> then choose your preferred refresh rate.

note: in case you are using duplicate mode, it is expected that your main monitor’s fps will be capped to 60fps.

• 该回复由spacedesk Christian 于 5月前 修正。

[spacedesk Christian]

Hi @astraios,
are you having black bars on the side of your tablet screen? if yes,
your main screen resolution and spacedesk Viewer resolution need to have the same aspect ratio (e.g. 4:3). Example for 4:3 aspect ratio: Main display screen 1920×1440 and viewer display screen 800×600. they both have the same aspect ratio.

You can change the resolution of spacedesk Viewer in spacedesk Viewer app menu.
In case of Desktop extension:
You can go to spacedesk Android viewer settings then check if “Use native android device resolution” is checked if not, please check it -> connect your android viewer to the server -> go to windows settings -> select the display # of your device -> go to resolution and change it to the native resolution of your android device.

In case of mirror/duplication:
Please go to spacedesk Android Viewer -> Settings -> Resolutions -> Choose Custom Resolution, please choose the resolution that matches your device’s aspect ratio – the one with (*) mark.

• 该回复由spacedesk Christian 于 5月前 修正。

[Astraios]

Hi and Hello,

everythink works fine on WiFi and USB – great software – is there a way having SpeceDesk completly filled out my tablets display? nice regards and love

[Mouseunder]

My device: Realme 9 5G
OS: Android 12
Screen: 6.6″ — 2412 x 1080 (480 DPI)

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[Ronalpinhos]

Could you please check lower resolutions on your Mi Pad 5 to see if you can also observe screen tearing when using WiFi connection?”

The issue does not appear on Wifi, only on Android USB cable connection. Not present on lower resolutions either.

also, could you please send us a screenshot/photo of the screen tear issue?

I took a screenshot video with the snipping tool but the issue was not present on the video, but present on the screen, then I solved the issue not sure how by surprise so I do not have one.

The tearing was 1, 2 or 3 horizontal bands, from side to side, on the middle sections of the screen, never touching the bottoms or tops. The bands widths were approximately a 4th of the display, and they were frozen on an earlier frame from the video for a few seconds and then played the video with a delay.

[Ronalpinhos]

Hey mate. Thanks for the answer.

Indeed, there are no issues in other devices, only the Mipad 5.

I have done as you said, and yes, it only happens on 4k resolution.

I have done more troubleshooting:

1. Wiped data and reinstalled the APKs to the January 23rd version, I missed that update somehow.

2. Set the custom resolution to the resolution of the Mi Pad 5 and disable native resolution, same for the Samsung Tab.

3. Adjusted the compression in the Windows Spacedesk program to 92 for the Mi Pad and 82 on the Galaxy tab, In the past this compression gave me bad image quality, but now, I suspect thanks to the latest update and resolution setting the quality is good and I’m getting a way for fluid motion than before, great in sports.

4. I have learned that my display is hardwired to the AMD integrated IGPU, so the Nvidia control panel does not do much, no remux to switch either. In addition, my AMD CPU is not compatible with Freesync, so there is that.

At this point, it was working well but when adjusting the scaling of the Mi Pad in Windows display settings the problem came back again, I rebooted and left it at 100%, as recommended by Windows, and the problem went away.

I rebooted and after a while of 100% scaling I switched back to 250% to try and there is no tearing for now, Im not sure what can cause this miracle, but it is surely welcome.

I also have Vsync set to Fast and Superresolution to 4, just to try out things I do not remember when I set it up that way but it was in the last batch of changes, I won’t be changing any more settings since I finally managed to make it work, the problem is that I changed so many things that I do not know what fixed the issue, which Im sure will come back to bite me later on.

I will keep you posted, thank you for your time.

[spacedesk Christian]

Hi @robreddude,
Do you intend to use both tablet and chromebook as a client? or tablet (client) – Chromebook (server)?
To use spacedesk, you should install spacedesk Driver Console (Server) which is only supported in Win7/8.1/10/11 machines.
you will need a client (Windows/Android/iOs/HTML5) for this to work.
with this setup, you can use either USB or Wifi Connections.

you can refer to the Introduction and Setup -> System Requirements chapter in our user manual.
Link: https://manual.spacedesk.net/SystemRequirements.html

• 该回复由spacedesk Christian 于 5月、 1周前 修正。

[robreddude]

I have downloaded space desk to tablet and chromebook. But cannot connect the two even though they are on the same network. Is there a way to just connected through c type usb/ charger. Thanks in advance.

[spacedesk Christian]

Hi @kirvin13,
Thank you very much for sending the required files.
Unfortunately, We didn’t find any traces that could help us with this issue.. have you made sure to reproduce the issue properly before turning OFF the Diagnostics collection?
Can you tell us what model your Android device is?
Could you also try to restart your Android device and try again with the USB Cable?

If the issue persists, please check if there are any errors in your Device Manager.
please go to Device Manager, locate your Android device, and check for any errors (indicated by a yellow exclamation mark). If you see one, right-click on it > select ‘Properties,’ > go to the ‘General’ tab > take a screenshot > send it to us.

[spacedesk Christian]

Hi @kirvin13,
We had to split our replies from the previous topic to avoid confusion.

is USB debugging in your Android device’s Developer’s option enable? If yes, please disable it and try again with spacedesk USB connection.

While the spacedesk Driver Switch and USB Android option are enabled,
please connect a device with USB cable and send us the Diagnostic logs of this Issue.
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– reproduce the Issue.
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[Ronalpinhos]

Hello,

I’m encountering this issue where the screen tears only on the Mi Pad 5.

I have other devices working well, such as Mi Note 10 Lite, Samsung Galaxy Tab 2 and some more that I tested.

The resolution matches the native, 2560 x 1600, the refresh rate is locked to 60 on the Mi Pad 5 Spacedesk app, Android system and Windows 11 display settings.

I have tried uninstalling drivers, playing with VSync options, making sure the SpacedeskService is on real-time and high, adding the service to the Nvidia control panel and putting it on the GPU, setting the GPU in Windows to specific Nvidia, and all drivers are up to date, windows 11 also.

The only thing that I suspect is the colour bit depth in the advanced display setting in Windows is dead set on 8-bit even though everywhere else is 24-bit.

Also tried different refresh rates on the Android system, different USB ports on my laptop and different high-quality USB cables.

Another thing that bugs me is that in the adrenalin software for the integrated AMD GPU that I assume controls display output it says FreeSync is not supported, I have researched about activating it but I have a laptop and the only thing I found it for monitor settings using monitor specific menus.
I’m not sure what else I can try out, but I would appreciate any recommendations.

• 该话题由Ronalpinhos 于 5月、 1周前 修正。
• 该话题由Ronalpinhos 于 5月、 1周前 修正。

[spacedesk Christian]

Hi @kirvin13,
so your spacedesk Driver Switch and USB Android option are now both enabled/ON is that correct?
but your Android device still can’t connect through USB?

[spacedesk Christian]

Hi @kirvin13,
Make sure you that the spacedesk Driver Switch (the big green switch at the top) is enabled/Turned ON > then go to Communication Interface and check the “USB Cable Android” > try plugging an Android device using USB cable.
if the spacedesk Driver Switch gets turned Off after you check USB Cable option, just switch it ON again.
Please refer to the attached screenshot.

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[spacedesk Christian]

Hi @kirvin13,
Thank you very much for sending us your diagnostic logs.
can you tell us if your spacedesk Server is starting properly after you check the Android USB option in the console? if not, please try to manually turn the server ON.

[spacedesk Christian]

Hi @aswq1254,
Thank you very much for providing the required files. however, the zipped files you sent can’t be fully extracted because of missing files. You could try uploading ALL files via cloud-sharing storage e.g. google drive or dropbox then just send the link here.

also, one of your clients is showing a ‘detached’ status.
you could try opening the Windows Display Settings on your primary machine and click the detached/greyed out client then just attach it by selecting extend.
You can also refer to our CONFIGURATION AND SETTINGS
-> Windows Driver (Primary Machine) -> Desktop Extension or Desktop Duplication (mirror) Settings in Display Control Panel chapter in our manual –
https://manual.spacedesk.net/DesktopExtensionorDesktopDuplica.html

• 该回复由spacedesk Christian 于 5月、 1周前 修正。

[yuta]

Hi, I also confirmed the 1.78 has resolved the issue.
Thank you very much for the fix!

[aswq1254]

iPhone5s 9.3.3
iPhone6s 10.2
iPhone7 13.7
iPhone13mini 15.0
DVI connection using main film
Second screen uses DisplayPort connection
OS Win10 22H2
spacedesk DRIVER Console:v2.1.09
iOS viewer v1.78

If the second screen is on
When these phones are all connected via USB at the same time
iPhone5s won’t display

If the second screen is not turned on
Only the first device connected via USB will be displayed

In addition, when using debug mode, the USB connection will be unable to connect.
All wifi modes work normally

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[dondonini]

Can also confirm that 1.78 has resolved the issue on my iPad Air!

[skypilotYTS]

Confirmed, 1.78 has resolved the issue!

[skypilotYTS]

Confirmed 1.78 has resolved the issue.

[spacedesk Christian]

We have released spacedesk iOS viewer v1.78 on the App Store, which includes a potential fix for the crash issue. Please update your viewer and try it.
Let us know if it resolves the issue for you.
We look forward to your feedback!

[spacedesk Christian]

We have released spacedesk iOS viewer v1.78 on the App Store, which includes a potential fix for the crash issue. Please update your viewer and try it.
Let us know if it resolves the issue for you.
We look forward to your feedback!

[spacedesk Christian]

Hi @aswq1254,
It is recommended to always stay up to date when using the spacedesk Windows Driver as an updated driver often comes with major/minor bug fixes as well as new feature updates.

As for the iOS viewer app..
We have released a new spacedesk iOS viewer v1.78 in the Appstore, which contains the potential fix for the crash issue.
Please update your viewer and try it. let us know if it fixes the issues for you.
Looking forward to your feedback!

[aswq1254]

Hello, because 1.76 and 1.77 cannot be started.
So I don’t dare to update my computer to 2.1.09 rashly at the moment.
I will try to update to the latest version when the ios version can run normally.

[spacedesk Christian]

Hi @lukasjn1914,
Thank you very much for sending your Diagnostic logs.
Could you please try turning Off-On your spacedesk Server in spacedesk Console?
after that see if it is now working.

[spacedesk Christian]

Hi @ivan1884,
What is the app version installed on your iPad Mini 2? Is it 1.76?
Does this only happen during USB connections? how about in Wi-Fi?
Could you please try to check/uncheck the USB Cable iOS in spacedesk Console? and/or reboot both your Windows 10 and iPad Device then try again with spacedesk.
Looking forward to your feedback.

• 该回复由spacedesk Christian 于 5月、 2周前 修正。

[spacedesk Christian]

Hi @aswq1254,
it seems like you are using an old spacedesk Driver. We are now at v2.1.09
Could you please try to update your spacedesk Windows Driver and try connecting multiple usb ios connections again?
please make sure to uninstall the old driver first before installing the new one from our website.

If the issue persists, please send us the Diagnostic logs of this Issue using spacedesk Driver v2.1.09.
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– reproduce the Issues.
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

For the self-exit issue, what is your display mode when the issue occurs? is it extend or duplicate?

• 该回复由spacedesk Christian 于 5月、 2周前 修正。

[spacedesk Christian]

Hi @leobuz,
so far, We have tried the Office 365 apps in Windows 11 and iPad 6th Gen with iOS 17.2 and we couldn’t reproduce the flickering issue on our side.
It may take us some time before we can provide an update, but we will continue investigating this issue.

for now, please send us the Diagnostic logs of this Issue.
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– reproduce the Issue.
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

• 该回复由spacedesk Christian 于 5月、 2周前 修正。

[spacedesk Christian]

Hi @maztajay,
we do not have spacedeskConsole for Windows 8.1
this console is only available in Windows 10/11.
On the other hand, Native USB connection is not supported in Win8.1 you can try USB tethering instead.
Please refer to the ‘Connecting a New Display Monitor Over the USB Cable’ -> ‘USB Tethering (iOS and Android)’ chapter in the user manual –
https://manual.spacedesk.net/USBTetheringiOSandAndroid.html

• 该回复由spacedesk Christian 于 5月、 2周前 修正。

[ivan1884]

@MDiez
May I ask you what settings do you use to run SpaceDesk on iPad Mini 2 ?

I found situation that if I want to use iPad on native resolution (2048×1536) as second monitor, it lags so much, you cant move mouse normally or perform any real action or work.
because it very lags

I tried modify settings to find the working position, and in my case iPad show decent performance but still lags a bit, if I choose 1024×768, fast protocol (4.0.2) and quality of image set to 8\10

if I even change resolution to 1152 x 864 for example, SpaceDesk start lagging so much.
I use originale Apple cable and my Laptop has 10th Gen i7 CPU, so this is not issue with my Laptop.

– – –

can you please tell what is your setup with iPad Mini 2 and Spacedesk ? on what resolution you run it ?

[ivan1884]

same exact situation, iPad Mini 2, iOS ver. 12.5.7
SpaceDesk ver. 1.76 and 1.77 not working
ver 1.75 is known to be working

[skypilotYTS]

This is already known and discussed;

Client app crashes at the starting on iOS 12.5.7

[ivan1884]

hello, I would like to inform that the last stable verion of SpaceDesk which really works on iOS 12.5.7 is ver. 1.75 build 862355169

this is the only info I managed to find on WEB and from several people using SpaceDesk on Facebook

[ivan1884]

hello, Im new to SpaceDesk on Apple devices. recently I installed SpaceDesk on my iPhone 11 (Apple A13 Bionic CPU) and it worked super smoth fine and brilliantly, but next I installed SpaceDesk on my iPad Mini 2 (Apple A7 1.3 CPU) and I was shockingly surprised how slow and laggy and glitchy it works. Both “setups” are tested on iOS cable connection, to Windows 10 Pro PC.

Can you please share your experience, if that is normal behaviour for iPad Mini 2 device, or I should keep researching what can be fixed from my side. Because truly I cant imagine a lot of people could use SpaceDesk with so much laggs.

Im asking such question, because I use SpaceDesk a lot on my very old laptops with Celeron CPU and even on very old machines using Ethernet cable the SpaceDesk works great. I cant understand what is wrong with iPad Mini 2 version, it is much mor epowerful than 2011 Celeron

• 该话题由ivan1884 于 5月、 2周前 修正。

[Turbostig72]

Hi Guys
Yep can still confirm that 1.77 does the exact same thing. App briefly shows a white screen then disappears, shows as an active tab but does not function.
Cheers
Ian

[Turbostig72]

Hi Guys
Yep can still confirm that 1.77 does the exact same thing. App briefly shows a white screen then disappears, shows as an active tab but does not function.
Cheers
Ian

[ivan1884]

can you please release special version of 1.75 which is known as last stable in App Store ? for those who need SpaceDesk

[ivan1884]

20.01.24
iPad mini 2, iOS 12.5.7

just installed SpaceDesk ver. 1.77

The app still crashes on launch, this didnt fix the problem

[LukasJN1914]

My 2nd device appears with “Connected – Display off” and my main computer (Windows 11 64 bit), while detecting the 2nd device and adding it inside the SpaceDesk application, Windows does not detect it as a usable display. Furthermore, in Device Manager the “SpaceDesk Graphic Adapter” have a caution triangle symbol on the side of it and checking the properties this status appears:

“This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

{Operation Failed}
The requested operation was unsuccessful.”

I have attached a diagnostic .txt file.

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[lparca]

New update(1.77). Stil don´t working on IOS 12.5.7

[skypilotYTS]

Likewise,

Just updated to 1.77 on iOS 12.5.7 and the issue is still occurring in the same manner as 1.76

[aswq1254]

I updated my iPhone 6s with iOS 10.2 to 1.77 today.
He also cannot open the App. The situation is the same as in 1.76.

[aswq1254]

Version 1.75 is for other phones that haven’t been updated yet.
I can’t download the old version without jb.
I saw the 1.77 update today. But it still crashes.

[ferri]

Instale la aplicación en la pc y utilizo una tablet para segundo monitor, funciona unos 10 min y se desconecta, conectado por USB, al principio me tiraba un cartel de que tenía que pagar la aplicación comercial, una vez que la compre siguió haciendo lo mismo

[ivan1884]

hello, how did you get ver. 1.75 on your iDevice ? the only version which can be downloaded from AppStore is 1.76
can you please provide the link to ver 1.75 ? maybe this can fix my problem because Im having issues with 1.76 too

[aswq1254]

Hello
Thank you for allowing iOS devices to support USB connections.
But I found that after I turned on both my secondary screens.
Only one of the USB-connected iPhones will display normally, and the others cannot be connected.
If I only open the main screen, even 3 mobile phones can connect normally.

Main screen: DVI connection
Secondary screen: DisplayPort connection
OS: win10 22H2
spacedesk DRIVER Console: 2.1.08
App version: 1.75 (1.76 will crash)

In addition, I have another situation
iPhone 5s iOS 9.3.3 no matter what connection method is used.
It will exit without warning and the APP will be closed by itself.
I have cleared all content on my phone and reset it, but this problem cannot be solved.
iPhone 6s and other new models of mobile phones have not experienced self-exit.

[aswq1254]

Hello
Thank you for fixing the iOS9 and iOS10 crash issue before.
I updated the App of one of the devices to 1.76 today and it also crashed.
iPhone 6S iOS10.2