[spacedesk Renz]

Hi @mako,

Are both devices in the same network? If so, nothing should prevent a client from seeing multiple servers. Please make sure that the spacedesk service is running as indicated in all server devices and that the service is allowed through any firewalls installed in your server devices. You may refer to the Troubleshooting > Firewall Settings on Primary Machine section in the Documentation for further details.

[spacedesk Renz]

Please reboot your PC then check if spacedesk still shows up in Installed Apps. Thank you.

[spacedesk Renz]

Hi @mako,

To further analyze your issue, please send us the following files:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Renz]

Hello @mako,

You can proceed to follow the manual installation steps provided here:
https://manual.spacedesk.net/ManualUninstallTroubleshootingOn.html

If you need any more assistance, please don’t hesitate to ask.

[spacedesk Renz]

Hi @colinwhipple,

Error 2502/2503 is usually caused by having no write access to the Temp folder where files are typically copied during installation. If you have no admin rights in the user account you have logged in while installing spacedesk, you might encounter this issue. Also, are you installing in the default installation path or did you choose a custom installation path?

If you have admin rights, can you try the following steps and see if this resolves the issue?
1. Go to local disk C: and open “Windows” folder
2. Locate and right-click the “Temp” folder
3. Go to Properties > Security > Advanced
4. If pop-up window shows a Continue button, click on it.
5. Under Permission entries, double-click on “Users…” then click on Full Control
6. Click Apply.
7. Click “Yes” and “Continue” for any warning messages that appear.
8. Proceed with spacedesk installation

[spacedesk Renz]

Hi @shuoi,

We are currently investigating the issue with the HTML5 viewer and will get back to you as soon as possible. Thank you.

[spacedesk Renz]

Hi @nekona,

We will be releasing an ARM64 version of the spacedesk Driver package in the coming weeks.

[spacedesk Renz]

Hi @nori, @undertaker555,

We will be releasing an ARM64 version of the spacedesk Driver package in the coming weeks.

[spacedesk Renz]

Hi @hww,

We will be releasing an ARM64 version of the spacedesk Driver package in the coming weeks.

[spacedesk Renz]

Hi @golgoth,

We will be releasing an ARM64 version of the spacedesk Driver package in the coming weeks.

[spacedesk Renz]

Hi @demon0616,

We will be releasing an ARM64 version of the spacedesk Driver package in the coming weeks.

[spacedesk Renz]

Hi @harrishc,

We will be releasing an ARM64 version of the spacedesk Driver package in the coming weeks.

[spacedesk Renz]

Hi @branden, @ganagus,

We will be releasing an ARM64 version of the spacedesk Driver package in the coming weeks.

[spacedesk Renz]

Hi @projecty, @nano559,

We will be releasing an ARM64 version of the spacedesk Driver package in the coming weeks.

[spacedesk Renz]

Hi @laura,

We will be releasing an ARM64 version of the spacedesk Driver package in the coming weeks.

[spacedesk Renz]

We want to support ARM but there’s no definite schedule yet when porting will be started.

[spacedesk Renz]

Hi @rossatron,

There is no option to switch GPUs used by spacedesk since spacedesk uses software encoding, not hardware encoding. The default GPU is mostly used for rendering.

[spacedesk Renz]

Hi @hanyilun,

USB connection is only available for Android and iPad viewers.

[spacedesk Renz]

Hi @laura,

Does your server device have an ARM processor? If so, our Driver package does not support ARM-based devices yet.

[spacedesk Renz]

Hi @mamesuke,

Sorry, can I ask you to try again in Google Chrome by doing the following: click on the three dot menu on the top right side of the browser, select “Cast, save, and share” then click on “Save page as…”

If you still encounter an error, please post it on your next reply. As to the first error you encountered, we are currently looking into it and will get back to you as soon as possible.

Thank you.

[spacedesk Renz]

Hi @mamesuke,

Which browser did you use? Can you try the solution I gave earlier with either Microsoft Edge or Google Chrome? Thank you.

[spacedesk Renz]

Hi @franco,

Can you try the solution I suggested to @mamesuke?

Thank you!

[spacedesk Renz]

Hi @mamesuke,

Can you try saving the HTML5 Viewer on your viewer machine then see if works on your end? For additional details, you may refer to the User Manual under the section Run on any Machine in HTML5 Web browser. Thank you!

• This reply was modified 2 months, 3 weeks ago by spacedesk Renz. Reason: Added email notification

[spacedesk Renz]

Hi @dweaver, @tm_beetle, @a-szwajkajzercrlf-pl, @fer_srm,

we have managed to reproduce the issue with a Samsung Galaxy S24 device that had spacedesk installed after its first bootup. The issue was also present in similar screen-sharing apps. The solution for it was to do an Android system and security patch update. Afterwards, we were not able to reproduce the issue anymore. Let us know if it fixes the issue on your side.

[spacedesk Renz]

Hi @xium,

Have you tried using other devices as your viewer to see if the issue also happens there?
Also, for further analysis of the issue, please send us the logs of your server machine by opening the spacedesk Driver console and clicking on Diagnostics then follow the steps below:

1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app with your S9 FE+.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post.

If the file size exceeds 512 KB, you may upload it to Dropbox then include the download link on your next reply.

Thanks!

[spacedesk Renz]

Hi @cattaker,

We have no information of any antivirus system flagging spacedesk as a virus.
If anybody has similar problems, please report here.
Please also make sure that you download spacedesk drivers only from our original spacedesk website http://www.spacedesk.net

PS: We just tested with Kaspersky with spacedesk active. Kaspersky detected nothing. We also wouldn’t know any reason why antivirus software should flag spacedesk. spacedesk only uses standard Windows operating system features.

[spacedesk Renz]

You can find the Display Settings when you right-click on your desktop. Make sure to connect your viewer to the server, then right-click on the server’s desktop to access the Display Settings. You should see a menu like this.

Attachments:

You must be logged in to view attached files.

[spacedesk Renz]

Hi @sto,

You should be able to do that by specifying which monitor you will use to present your presentation under Powerpoint’s Slide Show menu. Thanks.

[spacedesk Renz]

Currently, there are no plans to make a server for MacOS.

[spacedesk Renz]

Hi @cagd2000gmail-com,

we don’t have a server for MacOS, only for Windows. Thanks.

[spacedesk Renz]

Hi @raj,

To clarify, do you have 2 physical monitors connected to your primacy PC? If so, upon connecting your viewer to your primary pc, open Display Settings then see if any of the connected monitors are disconnected. Just change the “Disconnect this display” to “Extend to this display.” Please see attached screenshot. Let us know if this resolved your issue.

Thanks!

Attachments:

You must be logged in to view attached files.

[spacedesk Renz]

Hi @mikhail,

there’s also no option to remove the pop-up in the Windows 7 viewer.

[spacedesk Renz]

Hi @rizzie,

Were you able to reproduce the issue with the HTML5 viewer? Thank you.

[spacedesk Renz]

Hi @factorysub34,

Can you try setting the viewer screen on “Duplicate these displays” in the Display Settings once you’re connected to the server and see if the issue still happens? Thank you

[spacedesk Renz]

Hi @factorysub34,

I saw in your screenshot that you have McAfee antivirus installed in your device. McAfee on Windows is known to randomly kill and prevent network connections without informing the user. Also, please turn off the Videowall function in your Driver console. Afterwards, try connecting with your viewer again. Thanks.

[spacedesk Renz]

Please send it to androidapp@spacedesk.net. Thank you.

[spacedesk Renz]

You can upload the screenshots via Dropbox then post the download link in your next reply. May I also ask what viewer you are using? Thank you.

[spacedesk Renz]

Thank you for sending the logs. May you also send the screenshots I was asking for? Also, which viewer are you using? Thank you.

[spacedesk Renz]

Hi @factorysub34,

You can upload the pictures via Dropbox then include the download link on your next reply. Thanks!

[spacedesk Renz]

Thanks for the additional info. We will wait for the pictures we requested and we’ll get back to you as soon as possible. Thanks.

[spacedesk Renz]

Hi @rizzie,

Thank you for sending your DirectX info. Upon our investigation, the likely cause of the rendering failure encountered in your viewer device is your graphics driver. Can you try to also update your Intel UHD Graphics driver? Also, could you try using the HTML5 viewer on the same viewer machine? Thank you.

[spacedesk Renz]

Hi @smamux,

Yes, you can download the Spacedesk Android Viewer via the Amazon App Store. For more detailed information regarding system requirements, check out our User Manual on the topic System Requirements. Thank you.

[spacedesk Renz]

Hi @factorysub34,

Can you send a screenshot or a picture of the issue you encountered? Also, please send a screenshot or picture of your spacedesk Driver console. You can upload the said pictures to Dropbox then include the download link on your reply. Thank you.

[spacedesk Renz]

Hi @mikhail,

Currently with the Windows Store viewer, there is no option to remove these pop-ups upon remote control and exiting remote control, but we will take into consideration adding an option to remove these pop-ups. Thank you.

[spacedesk Renz]

Hi @rizzie,

Thank you for providing your viewer device logs. From analyzing your logs, we saw that rendering is failing. May we ask also for the details from your DirectX Diagnostic tool by following these steps:
1. Press Windows Key + R to open Run dialog box
2. Type “dxdiag” in the dialog box then press Enter.
3. On the DirectX Diagnostics Tool window, click on “Save All Information…”, then select a location where to save your DirectX info.
4. After saving your DirectX info, please attach the file to your next reply or upload to Dropbox if file is larger than the 512 KB.

Also, can you check for us if you have the latest graphics drivers on your viewer device? Thank you!

[spacedesk Renz]

Hello @rizzie,

Upon checking your diagnostics, there are no problems in your server machine. Just to clarify, on which device are you playing a video or opening a browser, on the server or the viewer? Does the viewer crash when the freeze happens or do you close then reopen it? Also, to further assist you on your issue, may we also ask for logs from your viewer device by following the steps below?

1. On your secondary machine where you run the spacedesk Viewer app, please download the DebugView app thru this link: https://download.sysinternals.com/files/DebugView.zip
2. Right-click -> Extract the contents of the DebugView.zip, and run the Dbgview.exe as administrator.
3. In the Capture tab, make sure to check the “Capture Win32”
4. Run the spacedesk Viewer app and connect to your server machine and try to reproduce the issue.
5. In the DebugView window, there should be spacedesk viewer traces starting with “SA [xxxx:xxxx]:SAxxxxx…..”

Please save the DebugView traces into a log file, and make sure to change the format to .txt file before attaching it to your reply. Thank you.

[spacedesk Renz]

Hi @rizzie,

Some of the files that should be included in the log collection haven’t been included in the folder you sent. Could you repeat the steps provided in my earlier reply, making sure that before you compress the folder, a dialog box indicating that the logs have been saved pops up?

Thank you so much!

[spacedesk Renz]

Hi @mintt,

this issue is caused by Oracle VirtualBox, not spacedesk. We could verify that it even happens without spacedesk installed. You can read up more information here.

To resolve this issue, open Control Panel, then click on Programs and Feaures, uninstall “Oracle VM VirtualBox Guest Additions” then restart your PC.

Let us know if this fixes your bluescreen problem. Thank you!

• This reply was modified 3 months, 2 weeks ago by spacedesk Renz. Reason: Additional info

[spacedesk Renz]

Hello @rizzie,

Which screen freezes after some time of use, the second screen or the primary monitor?
Also, for further analysis of the issue, please send us the logs of your server machine by opening the spacedesk Driver console and clicking on Diagnostics then follow the steps below:

1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post.

If the file size exceeds 512 KB, you may upload it to Dropbox then include the download link on your next reply.

Thanks!

[spacedesk Renz]

Hi @robcres,

It is possible that your connection might be affecting the performance of the viewer in your Surface Tablet. Is your screen also freezing or stuttering? You may refer to the Performance Tuning section in the User Manual to further improve your viewer’s performance. You can also try the Spacedesk Viewer in the Microsoft Store for better performance.

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