[spacedesk Lea]

Hi @belle,
Could you please reduce the file size of the screenshot image and re-attach it again.
Or if it’s possible, maybe a short video of the issue?

• This reply was modified 1 year, 9 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @kadiya,

Could you please check if your current graphics adapter has WDDM version below than 2.0.
Just run dxdiag.exe, click Display tab and check for WDDM version.

For more info please refer to “Windows 11/10 Desktop Duplication (mirror) option not available” chapter in the
https://forum.spacedesk.netuser-manual/#item_484

[spacedesk Lea]

Hi @lobodelcaribe,

Thanks for sending the requested files.
Based on the logs, there’s a failed uninstallation of spacedesk Service.
The specified service has already been marked for deletion. This will require a PC reboot to complete the uninstallation.

Please try again the “Remove” option in v1057 msi then reboot.
Afterwards, try again the installation.

[spacedesk Lea]

I see.. spacedesk does not support ARM processors.

• This reply was modified 1 year, 9 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @zptc,

Yes, it should work.
As long as spacedesk Driver is already installed in your primary machine.
If you are connecting the spacedesk tablet over the network, also make sure that both primary machine and tablet are connected on the same local area network.
If your tablet is Android, you can also tried a direct Android USB cable connection with the latest spacedesk Driver v1057.

[spacedesk Lea]

Hi @hww,

Have you also checked these?

2. Check if spacedeskService is running.
Just run “services.msc”, find spacedeskService and check if the status is “Running”.

3. Check in your taskbar’s notification area if spacedesk tray icon is visible.
Please check the attached screenshot.

• This reply was modified 1 year, 9 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @lobodelcaribe,

Have you tried just the simple uninstallation via Windows Control Panel, then reboot?
Or uninstall using the original old version of the msi installer?

What is the previous version spacedesk installed in your primary machine before you update to Windows 11 and to spacedesk v1057?

For further analysis, could you please send us the following files:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @postbuzz,

Thank you very much for the suggestion.
Any updates in spacedesk Windows 10 Viewer will not be available anytime soon.

If you like you can use the Windows 7 (desktop version v0.9.39), this viewer at least does not have the pop-up notification upon exiting from remote control.

[spacedesk Lea]

Hi @mripadwall,

Probably because Apple officially does not support updates nor installs of new apps on the below mentioned old devices and operating systems any more.
Source: https://developer.apple.com/support/xcode/

2012 iPad (gen 4)
2012 iPad mini (gen 1)
2012 iPad (gen 3)
2011 iPad 2
2010 iPad (gen 1)

2011 iPhone 4s
2010 iPhone 4
2009 iPhone 3GS
2008 iPhone 3G
2007 iPhone (gen 1)

[spacedesk Lea]

Hi @hww,
Can you please verify the following:

1. Check if you can find these files in your primary machine:
C:\Windows\System32\spacedeskService.exe
C:\Windows\System32\spacedeskServiceTray.exe
C:\Windows\System32\spacedeskConsole.exe

2. Check if spacedeskService is running.
Just run “services.msc”, find spacedeskService and check if the status is “Running”.

3. Check in your taskbar’s notification area if spacedesk tray icon is visible.
Please check the attached screenshot.

• This reply was modified 1 year, 9 months ago by spacedesk Lea.

Attachments:

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[spacedesk Lea]

Hi @lmaodick,

OK. Next..
Nvdia ShadowPlay/In-game Overlay is currently enabled in your primary machine, could you please disable it (then maybe reboot) and try again with spacedesk.

if the suggestion above did not help, we also noticed several Indirect Display (same as spacedesk model) devices installed in your system.
In the Device Manager -> Display adapters, you will find these others display adapters:
USB Mobile Monitor Virtual Display
Parsec Virtual Display Adapter
IddSampleDriver Device (3 instances)

If you are not using any of these, can you please try to uninstall these devices one by one then try again with spacedesk.
Probably reboot your machine first after uninstalling each of these devices.

• This reply was modified 1 year, 9 months ago by spacedesk Lea.

[spacedesk Lea]

I see.. unfortunately, once you restore to the point before spacedesk installation, the recently installed office will be deleted too..

[spacedesk Lea]

Hi @prabhash-jay,
We just sent the information to your email address. Please check.

[spacedesk Lea]

Hi @switchplay7149,
Thank you very much for sending the trace log.
It seems that the installer immediately returns with 1610.

1610 is equivalent to ERROR_BAD_CONFIGURATION – The configuration data for this product is corrupt. Contact your support personnel.

Could you please check if you have System Restore enabled (see the attached screenshot)?
And try to restore to an earlier point before you attempted v1057 (earlier than 2/2/2023 18:12:58).

Attachments:

You must be logged in to view attached files.

[spacedesk Lea]

Hi @hww,
Thanks for sending the requested files.
Based on the logs, spacedesk v1057 installation succeeded.
And you can find the spacedeskConsole.exe in C:\Windows\System32 directory.

Are you sure that the installer fails? Did it show any error message?
Can you please also send us the screenshot of the installer asking for spacedeskConsole?

[spacedesk Lea]

Ok, please make sure to stop the Mawi service, just run “services.msc”, find the Mawi service and stop it before testing again with spacedesk.

[spacedesk Lea]

Hi @tartiak22,

Thank you very much for sending the diagnostic logs.
We are currently analyzing it.
Based on the logs, the issue happened after almost 13 hours of connectivity, is that right?
Is Audio also enabled while videowall is connected? If yes, can you also try without remote Audio and check if it will still switch off.

Are you sure MAWi server is not running when spacedeskService switched OFF?
Did you manually stop the MAWi service in the services.msc before trying to reproduce the issue?

[spacedesk Lea]

Hi @hww,

Can you please send us the screenshot of the installer asking for spacedeskConsole?

Is this the first time you install spacedesk? Or do you already have a previous version and you are trying to update to latest version?

For further analysis, please also provide the following files:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Looking forward to your feedback.

PS: We moved your post to a separate topic to avoid confusion.

[spacedesk Lea]

Hi @lmaodick,

Thanks for sending your diagnostic logs.

Based on the spacedeskDiag info, your spacedesk display is detached.
Please try to ttach it by opening the Windows Display Settings, click the detached display (the grayed out one), then attach it by selecting extend or duplicate.
For assistance, please refer to Configuration and Settings -> Windows Driver (Primary Machine) chapter in the user manual https://forum.spacedesk.netuser-manual/#item_469.

[spacedesk Lea]

Hi @madds,
Thank you very much for sending the diagnostic logs.

Based on the logs, there’s a continuous failure to receive the acknowledgement packets from the viewer app which triggers the spacedesk disconnection.
Possible reason is unstable network connection between your primary machine and iPad device.
Not sure if this will help, but can you please try to switch your current Network profile to “Private”.
To set, open the Windows Settings -> Network & Internet -> properties of the current network, then select Private underneath Network Profile.

If the above suggestion did not help, please try connecting over WiFi Direct/Hotspot.
For assistance, please check the Performance tuning -> Network Bandwidth -> Wifi Direct / Wifi Hotspot / Wifi Access Point chapter in the user manual https://forum.spacedesk.netuser-manual/#item_510.

[spacedesk Lea]

Hi @vilo,

We are glad that it’s working now on your side.

Just for your info (about the error you encountered): looks like the spacedeskService was hanging on #2 (upon switching ON is console app).
So when you first tried to update to latest version 1057, the msi uninstalls the hanging spacedeskService which requires a reboot (based on the logs) which you didn’t do (because I assume there’s no prompt message) and that’s why it cannot install the new spacedeskService and triggers an installation error.

In case you encounter again the spacedeskService hang (where spacedesk Driver console cannot switch back ON), just let us know so that we can analyze it.

[spacedesk Lea]

Hi @switchplay7149,
I see… that might be the problem..
Uninstalling via registry editor is not recommended (for advanced users only).

Next, please send us the msi trace during uninstallation using the v1050 msi.
Please use the spacedeskMsiTraceGenerate.zip from: https://www.dropbox.com/s/vr17lj6n63k52rh/2022_spacedeskMsiTraceGenerate.zip?dl=0,
copy the v1050 msi installer inside the folder, then right-click (-> run as administrator) the get_trace.bat and enter the v1050 msi file name and try to uninstall/remove again so that it will generate a new spacedeskmsi_trace.txt, then please send it to us.

• This reply was modified 1 year, 9 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @stefano-p,
Then in your case, desktop duplication is disabled because of Windows limitation as per our details in the user manual https://forum.spacedesk.netdt-documentation/troubleshooting/known-issues-problems-and-limitations/windows-10-desktop-duplication-mirror-option-not-available/.

It’s either you upgrade your current video card to a newer model OR downgrade from GeForce 610M to Microsoft Basic Display (which we don’t strongly recommended).
Using Microsoft Basic Display as your graphics adapter might cause some issues during desktop image updates (e.g. trailing windows, left over images, screen flickering, etc.).

Hi @ace172,
I guess, if it works now on your side.. no need to post a new logs.

[spacedesk Lea]

Hi @senseyi,

Can you quickly check with connecting via HTML5 Viewer from the same tablet?
Just open a web browser (e.g. Google Chrome) on your tablet, then go to http://viewer.spacedesk.net/ and connect to the IP address of your primary machine.
Then observed if you get any connection issue.

FYI: On HTML5 viewer, the “low network bandwidth” notification is not implemented.
Keep in mind that this HTML5 VIEWER app is much slower than our native apps on Android and Windows.
This is due to technical limitation of HTML5/Javascript.

[spacedesk Lea]

Hi @malay,
The Functionality and Settings tab in spacedesk Windows 7 Viewer are only accessible in disconnected state.
Please make sure your viewer app is not yet connected to primary machine to access these options.

[spacedesk Lea]

Hi @stefano-p,

Only if your graphics adapter is old with WDDM version below than 2.0.
You can check it on your machine by running “dxdiag.exe”, go to Display tab and check the WDDM version of your display driver.

This is not the case in @ace172’s machine, his graphics adapter is NVIDIA GeForce GTX 1080 Ti with WDDM 2.7 version.

[spacedesk Lea]

Hi @madds,

Thanks, but this only contains debugview log file.
Please follow the steps above on how to get the diagnostic logs via spacedesk Driver Console.
spacedesk Driver Console app generates a diagnostic folder name like “2023-02-10-XXXXX-spacedeskRuntimeDiagnostics” (which contains all necessary diagnostic log files), then this is the folder that you should compress (zipped).

[spacedesk Lea]

Hi @madds,

For further analysis, could you please send us the diagnostic logs for this issue?
Just follow the steps below:
– open the spacedesk Console window app -> Diagnostics
– if Debug View is not available, please click the download button first (until it becomes “Available”)
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the disconnect issue (by opening a tab or game)
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @ace172,

Thank you very much for the info.

When you said “a normal (cabled) second monitor” you meant HDMI monitor, right?
And the current main monitor in your machine is DVI (based on your spacedeskDiag)…

I’m wondering if this behavior only happens in Windows machine with DVI monitor/s,
we have a similar case here: https://forum.spacedesk.netforums/topic/duplicate-desktop-choice-not-available-for-spacedesk-monitor/
which also has DVI monitors, he solved the problem by reinstalling Windows 10 Pro.

Maybe something is triggering the Windows 10 to disable the mirroring option with DVI monitors.
Anyway, we will keep an eye on this issue and investigate more for future reference.

[spacedesk Lea]

Hi @switchplay7149,
Do you still have the spacedesk_driver_Win_10_64_v1050_BETA.msi?
Just run it and select “Remove”.

If you don’t have it, we will send it to your registered email address. Please check.

[spacedesk Lea]

Hi @tartiak22,

Thanks for confirming that the MAWi server is causing the spacedesk server to crash (OFF).
If possible, can you provide us the diagnostic logs upon spacedesk server crash?
There are some missing log files in the previous diagnostics you sent.

Please make sure to follow the steps correctly:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– connect all viewer apps and then run the MAWi server and wait for the spacedesk Server to switch OFF
– switch Diagnostic Collection OFF
– click Save All Information button (click YES if the message box asks you to restart the console app as administrator)
– spacedesk Driver Console will restart for a few seconds, then proceed by clicking the Save All Information button again
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

As for the displays not broadcasting anything without MAWi, can’t you just manually drag/move the HD movie player to your videowall displays to broadcast it?
Just open the Windows display settings to know the position of the Videowall display from your main monitor and just simply move the player window in there.

[spacedesk Lea]

Hi @matty47ghigo,

For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @senseyi,

The low bandwidth notification in spacedesk will only be triggered if it fails to receive a specific response packets/ping from the spacedesk viewer app (and vice versa).

If the notification appears on pc/server side, it means the server cannot receive a ping response from the client/viewer which means the client fails to send it (probably because there’s a network congestion on its side).
Even if the pc/server machine has low network load and currently stable if it didn’t receive the ping from client then it will trigger a temporary disconnect if it continuously showing the notification.

If the notification appears on client/viewer side, then it’s vice versa from the above explanation.

Next, can you easily try connecting via Mobile Hotspot or WiFi Direct network?
So that server and client has a direct network connection to each other and bypassing the router.
To setup, please check the Performance Tuning -> Network Bandwidth -> Wifi Direct chapter in the user manual https://forum.spacedesk.netuser-manual/#item_510.

For AMD crash, can you check if there’s an error code 43 in the AMD graphics adapter in the device manager?

[spacedesk Lea]

Hi @senseyi,

Thanks for the feedback.

Was there a continuous screen update in spacedesk display when the low bandwidth error appeared?
Does it always happen now even without torrent downloads in the background?

As for the AMD graphics driver crash, does it always happen now?
Did it crash while spacedesk is connected? or disconnected?

[spacedesk Lea]

Hi @switchplay7149,

Thanks for the feedback.
Next, please try to uninstall the old spacedesk Driver v1050 on your machine first, before installing the latest version.
You can do this by any of the methods below:
– running the v1050 msi installer -> select Remove
– opening the Windows Settings -> Apps -> Installed apps, find spacedesk Windows DRIVER and uninstall it
After uninstall, please reboot your machine, then try the v1057 msi installer again.
Then let us know the result.

• This reply was modified 1 year, 9 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @rodders1947,
Can you please send us the screenshot of the display settings window with grayed out display.

[spacedesk Lea]

Hi @switchplay7149,
Thank you very much for sending the updated setupapi.dev.log file.

Could you please try to run the Microsoft Troubleshooter program which you can download here:
https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

Run the “MicrosoftProgram_Install_and_Uninstall.meta.diagcab”, select Uninstalling.
If “spacedesk Windows DRIVER” is not on the program list, just select “Not Listed” then paste the product code of the spacedesk Driver v1050 here: {F2F9F523-C420-4596-BBA7-987BF40E5583}

After that, please reboot your primary machine then try again to install the latest spacedesk msi installer from the website.

[spacedesk Lea]

Hi @kwak-dung-suk,

Ok, I get it now.
spacedesk can still be installed on old versions of Windows 10 as long as it’s version 1607 – above.
Please check the Windows 10 version by running “winver” to check your current Windows 10 version.

For more details please check System Requirements chapter in the user manual.
https://forum.spacedesk.netuser-manual/#item_445

PS: I merged your recent topic to this thread.
Creating new topic with the same topic is unnecessary.
Please reply in this thread next time.

[spacedesk Lea]

Hi @bluescreen_error,
Thank you very much for sending the updated diagnostic logs.

By the way, does your PC also freezes upon spacedesk disconnect even without any game application running?

In the recent spacedesk Driver version, we already have native Android USB cable connection supported.
Just enable it via spacedesk Driver Console -> Communication Interfaces -> Android USB Cable, then plug your Android device USB cable to your primary machine.
Can you please try with USB cable connection and check if the PC freeze will still happen?

[spacedesk Lea]

Hi @matt-psaltis,
Thank you very much for the suggestion.
Any updates in spacedesk Windows 10 Viewer will not be available anytime soon.

If you like you can use the Windows 7 (desktop version v0.9.39), this viewer at least does not have the pop-up notification upon exiting from remote control.

[spacedesk Lea]

Hi @clstrife,
Which viewer app are you using? Is it the Android Viewer app?

[spacedesk Lea]

Hi @senseyi,

The “low network bandwidth” notification is a new feature. We just recently add it in our spacedesk Server to notify the user in case there’s a network congestion between server and client.
It’s possible that even if you have a good/stable wireless connection, from time to time there is a possibility of network drop.

• This reply was modified 1 year, 9 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @kwak-dung-suk,
If it’s about Windows 10 updates, please contact Microsoft support.

• This reply was modified 1 year, 9 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @ace172,
Is the issue still happening with the most recent spacedesk Driver v1057?

For the stretched screen, please try to switch the resolution of your iPad screen via display settings of your primary machine. From the native resolution to 1920×1080 (a few times maybe).

For the mirror option, have you tried with Windows logo key + P to switch to duplicate?

Did you recently upgrade your Windows 10 operating system?
Could you please check if you have any pending Windows update in your PC settings?

[spacedesk Lea]

Hi @tartiak22,
Thank you very much for sending the diagnostic logs.
It seems that the spacedesk SERVER is crashing.
We will analyze and try to reproduce it.

In the meantime, can you also check without MAWi server/Monitors Anywhere.
Only use the spacedesk Driver COnsole for your Videowall configuration and check if the spacedesk OFF will still happen.

[spacedesk Lea]

Hi @ispill,
Please further describe the issue.
Did you setup a USB tethering connection between your android phone and PC?
Who’s getting 2 different IP address? Andoid phone or your PC?
Does spacedesk Viewer detects 2 IP addresses of your primary machine?

[spacedesk Lea]

Hi @takoejalko,

For further analysis, could you please send us the diagnostic logs of the black screen issue.
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the black screen issue
– switch Diagnostic Collection OFF
– click Save All Information button (just select “No” if a dialog box appears)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @w1lm3r,
Current spacedesk BETA version do not support game controller input.

[spacedesk Lea]

Hi @wesley-hylry,
To further analyze the issue on your side, please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

PS: We moved your post to a separate topic to avoid confusion.

[spacedesk Lea]

Hi @switchplay7149,

Thank you very much for sending the requested logs.

Do you have several applications open/running in the background while trying to install spacedesk?
Is the current overall memory usage in your task manager, high?

Can you try to reboot your PC, then don’t open any applications yet, just run the spacedesk installer and check if it will succeed.
If it fails, please send us the updated setupapi.dev.log file located in C:\Windows\INF (unfortunately the previous one you sent don’t have the traces of spacedesk installation), maybe also include other recent setupapi.xxx.log files too.

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