Search Results for '2'

[jarmain]

Hi, I’m trying to run the spacedesk driver console on a Hyper-V virtual machine with GPU-Partitioning enabled.

It works fine when connecting extra displays to the VM machine using the Spacedesk Viewer app and them working as extended displays.
As soon as i create a videowall and attach 2 displays to the videowall, 1 of them freezes up and wont respond.
If i un-assign the display from the videowall profile it will start working again. just won’t work in the videowall profile combining displays together.

Any help would be appreciated.

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[spacedesk Lea]

Hi @astro204,
Can you further describe the issue?
Does the viewer cannot discover the primary machine anymore?
Or it can discover but unable to connect (with error info or display off)?

Please run the spacedesk Driver Console app in the primary machine, then click Diagnostics -> Save All Information button, then send us the diagnostic folder for further analysis.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[Astro204]

I am using a laptop as a second screen by connecting it to the mobile hotspot of my primary pc, it was working fine for 2 days but now it doesnt connect anymore. One is windows 11 and secondary is 7

[Dmanz56]

Yes, I have run the app for several hours while the PC was just idle or I was doing other tasks and never experienced the loss of connection. It doesn’t always happen even with MSFS and Air Manager running as today I did two separate flight sessions of 2-3 hours and did not lose connection. But when it does happen, it is always while running MSFS and Air Manager.

[jarmain]

Hi Nicole,

Right now i have 2 more monitors connected to the VM machine. As separate displays it works fine, so any update i send to the displays like browsers, images etc they process and work. Just as soon as i assign more then 1 display to a videowall profile, one of them that is assigned to the videowall profile freezes. If i make 2 videowall profiles and assign 1 display to each, with the same resolution 1920×1080, they work fine. Its only a problem when i assign more then 1 display to the same videowall profile.

[Dmanz56]

Hi Lea, thank you for your reply.

Yes, the PC lockup only happens right after the uninitiated disconnect from the Primary Server and it always happens when I’m using it with MSFS 2020 Flight Simulator. I’m using it with another program called Air Manager which allows me to emulate a radio panel from the aircraft I’m flying.

Screen Resolution is set to: Use native android device resolution (which is 1920×1200)
Network connection is Wifi.

Diagnostics file as captured after re-boot from yesterday’s crash is attached.

I look forward to your reply.

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[spacedesk Lea]

Hi @pandinyt0,

Thank you very much for sending the requested logs.

Can you please download the Microsoft Troubleshooter program here:
https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d
Run the “MicrosoftProgram_Install_and_Uninstall.meta.diagcab”, select Installing.
After that, please try again with the spacedesk driver installer.

[noddy]

It’s showing the error message in the App Store.
The iPad is a 2nd Generation iPad; iOS version 9.3.5. I can’t update it any further since the model has been discontinued by Apple.

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[spacedesk Lea]

Hi @thegeorge289, please check my reply here: https://forum.spacedesk.netforums/topic/spacedesk-broke-graphics-card-and-even-the-integrated-video-card/#post-10844

[spacedesk Lea]

Hi @thegeorge289,

Which driver did you delete? Is it spacedesk?
How did you delete it?
Did you uninstall the whole spacedesk server/driver software properly via Windows Control Panel or via spacedesk MSI installer?
Or did you just remove/uninstall the spacedesk driver in the Device Manager?

Have tried forced rebooting your primary machine?
Is your primary monitor still not working after PC reboot?

[TheGeorge289]

I downloaded spacedesk literally today I used it for a bit then went to eat lunch and when I returned my pc was in sleep mode bc I watched a TV show while eating so about 50 minutes. When I turned the PC on the primary screen (TV monitor TUBOX) wasn’t showing anything and I was like God damn it not again. But my phone connected… I thought the driver was the problem and the stupid person I am I decided to delete the drviver from my PC using my phone. The delete process began, the screen froze and then said that there is no connection with the PC. Now I have no screen and PC turns on but no beeps that need to tell if something is off. Help me pls
Note: PC’s integrated video card on the motherboard even doesn’t work for some reason and it all happened for like 1 hour and 20 minutes…

[noddy]

I use Spacedesk with an iPad 2nd Generation with a Windows 11 PC. All of a sudden, my app stopped working properly today. I deleted the app to reinstall it. However, when I went to reinstall the app, the App Store said that Spacedesk isn’t compatible with my iPad. How can I fix this problem?

[spacedesk Christian]

Hi @nicholaushuttongmail-com,

We understand that you are having trouble connecting spacedesk to your laptop, please try to follow this workaround…

– You can double check if both of your primary and secondary machine are connected within the same local area network
– Try to see if spacedesk or C:\Windows\system32\spacedeskService.exe is included in antivirus or firewall’s exception list. this is to
allow spacedesk service to establish incoming and outgoing connections
– If you have VPN (Virtual Private Network) active in your machine, please disable it
– If you are connecting over wireless network, please make sure your wifi router has client isolation disabled
– Try to check if your current Network profile in your primary machine is Public, if so, switch it to Private. you can navigate this
options by going to Windows Settings -> Internet & Network

You can also check Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/

on the other hand, have you tried switching On/Off your spacedesk Driver Console whenever the issue occurs? and also, can you tell us what machine are you using for spacedesk viewer. Android/iOS/Windows?

• This reply was modified 1 year, 10 months ago by Datronic Administrator.
• This reply was modified 1 year, 10 months ago by spacedesk Nicole.

[jarmain]

Hi, I’m trying to run the spacedesk driver console on a Hyper-V virtual machine with GPU-Partitioning enabled.

It works fine when connecting extra displays to the VM machine using the Spacedesk Viewer app and them working as extended displays.
As soon as i create a videowall and attach 2 displays to the videowall, 1 of them freezes up and wont respond.
If i un-assign the display it will start working again. just won’t work in the videowall profile.

Any help would be appreciated.

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[Davyd]

Aqui o windows 11 fica “encontrando o driver de vídeo do spacedesk” várias vezes por dia e quando isso acontece faz um som de notificação e a imagem da tela diminui e volta ao normal, ou seja, mto incoveniente, funciona normal mas com esse problema, uso uma mãe b450m, ryzen 7 5700X, 2x8GB 3200 mhz e uma RX 6400. Consegue me orientar sobre como resolver este problema?

[Akseone]

I installed spacedesk a year ago and it wasn’t performing well so I uninstalled through uninstall app or program and it keeps installing itself back onto my system (and my laptop)

I have tried several times and even deleted installers etc across the system AND reset my PC back to factory yet there are still files in my system32 folder and its sitting there in my disk tray

Can someone please explain why this software will not go away?

[spacedesk Lea]

Hi @ml6,

You can try 2 things:

1. You can try to connect a virtual display without secondary machine connected using local host connection via HTML5 Viewer
Just open a web browser on your primary machine (e.g. Google Chrome, MS Edge), then go to http://viewer.spacedesk.net/ and connect to your local machine’s IP address.
Please take note that only 1 connection is allowed when using spacedesk HTML5 Viewer.

2. Enable Videowall and set the Videowall Disconnect Delay to -1 (equivalent to infinite) in spacedesk Driver Console Window.
With disconnect delay set to infinite, it will not unplug the virtual display in your primary machine even after disconnecting the viewer app in your secondary machine. It will only unplug upon spacedesk server switch (OFF-ON) or machine reboot.

Then after setting up a fixed virtual display, you can manually move or put a specific software in the display, then it will stay there until the display unplugs.

[spacedesk Marcel]

Nothing is final yet. Current plans are: Probably only one free spacedesk Viewer can be connected to spacedesk Server. Additional simultaneously connected viewers need to be paid by in-app-purchases. Prices could probably range between €10 and €20 per viewer but we cannot confirm anything yet.

[spacedesk Lea]

Hi @qzz,

Please check the following:
– check your iPad Settings -> Privacy -> Local Network, if spacedesk is on the list and enabled
– if you have third party antivirus or firewall, please make sure that you have spacedesk or C:\Windows\system32\spacedeskService.exe added in the exception list to allow incoming and outgoing connection
– if you have VPN (Virtual Private Network) active, try to disable it
– if your connecting over wireless network, please make sure your wifi router has client isolation disabled
– if your current Network profile in your primary machine is Public, please try to switch it to Private in Windows Settings -> Internet & Network

For further assistance, please refer to Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/

[spacedesk Lea]

Hi @willien,

Unfortunately, we cannot download the .7z file you attached.
Please change it to .zip file and reattach again.

You might also want to check the following if viewer app is unable to discover any primary machine:
– make sure that both primary and secondary machine are connected on the same local area network
– if you have third party antivirus or firewall, please make sure that you have spacedesk or C:\Windows\system32\spacedeskService.exe added in the exception list to allow incoming and outgoing connection
– if you have VPN (Virtual Private Network) active, try to disable it
– if you are connecting over wireless network, please make sure your wifi router has client isolation disabled
– if your current Network profile in your primary machine is Public, please try to switch it to Private in Windows Settings -> Internet & Network

For further assistance, please refer to Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/

By the way, what is your secondary machine? Android/iOS/Windows?

[Saboreq]

i have good pc, also my internet bandwidth is 1000/300 so its not problem in connection or pc.. i tested videowall on 2 pc’s and 1 laptop. always same result which was 2fps experience when i strated game and without game launched performance wasnt best ://

[Saboreq]

network isnt problem here, i am getting 2 fps on powerfull PC Also can i use spacedesk to use my gpu instead spacedesk driver?

• This reply was modified 1 year, 10 months ago by Saboreq.

[spacedesk Lea]

Hi @t1123578579gmail-com,

Can you please download the Microsoft Troubleshooter program here:
https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d
Run the “MicrosoftProgram_Install_and_Uninstall.meta.diagcab”, select Installing.
After that, please try again with the spacedesk driver installer.

If it did not help, please send us again the following updated logs:
c:\users\Public\spacedeskSetup.log
C:\Windows\inf\setupapi.dev.log
C:\Windows\inf\setupapi.app.log

[Saboreq]

Hi is there any way to use videowall for gaming like 3 monitor setup (nvidia surround etc.). Because when i did 3 monitor videowall for ets 2 gaming my performance was like 2FPS… MY GPU is geforce 1660.

[wlioi]

What is your secondary machine? Android/iOS/Windows?
———
I have two pads. Their systems are harmony os2.0 and 3.0\It could be Android 11

[spacedesk Lea]

Hi @t1123578579gmail-com,
Did it help? Can you install now the spacedesk installer?
Or is it still problematic?

[spacedesk Lea]

Hi @rageven,

So far we still cannot reproduce the same issue on our side.
For clarification, with spacedesk Windows 7 Viewer app (v0.9.39), your laptop did not shutdown, but instead it disconnected, right?
Is it a disconnection from your network? What kind of disconnection is it? Can you please further describe?
Or if it’s possible, can you send us a short video of this issue?

Could you also please send us a DebugView logs of your secondary machine/laptop?
Just follow the steps below:
– download DebugView app here: https://download.sysinternals.com/files/DebugView.zip
– extract the files from the zipped folder
– run the Dbgview.exe as Administrator
– make sure to only check the Capture -> Capture Win32 and Capture Events
– while DebugView is open, please run the spacedesk Windows 7 Viewer app and try to recreate the disconnection issue in the laptop
– you should find some “SA [xxxx:xxxx] …” traces in the DebugView, please save the logs (as .txt file) and send it to us.

[spacedesk Lea]

Hi @password23,
Glad to hear that you fixed the problem by disabling the proxy in your machine.
In case you encounter other issues related to spacedesk just let us know.
We are always glad to receive user feedback.

[danm]

아이패드에 연결하면 에러가 발생합니다.
에러 메세지는 다음과 같습니다.

Disconnected
error code:2-5-
error info:0-5-
connected time:06:07:26

spacedesk Service Tray Application
spacedesk x10
Error – Duet Display, Splashtop, Fresco Logic, etc. Driver Detected –
Incompatible Display Hook Driver!

[spacedesk Lea]

Hi @t1123578579gmail-com,

Next: Can you please try the same thing in this folder “C:\Users\lengqiu\AppData\Local\Temp” ?

[spacedesk Lea]

Hi @t1123578579gmail-com,
Could you please try the following steps on your primary machine.
– right-click C:\Windows\Temp folder -> Properties -> Security tab -> Advanced -> Permission tab -> Continue
– check if you find the Users or Authenticated Users and make sure it has Full Control access
If none, just Add -> Select a principal, then type “Users” and click Check Names and click OK
– Then make sure to check the Full Control access for the Users then click Apply -> OK.
After following the steps above try to run-install again the spacedesk MSI installer.

By the way, instead of spacedesk version 1049, please try the latest version 1050 which is now available on our website https://forum.spacedesk.net.

• This reply was modified 1 year, 11 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @t1123578579gmail-com,
Thank you very much for sending the log files.
Based on the logs, the failed installation was caused by an access denied error upon spacedesk driver installation.
Please make sure your current user account has Administrator privilege.

[spacedesk Lea]

Hi @ratex,

Just open your McAfee Firewall settings, click Ports and System Services then click the Add button.
System Service Name: spacedeskService
Local TCP/IP Ports: 28252
Local UDP Ports: 28252

For reference, please check https://forum.spacedesk.netwp-content/uploads/2022/04/McAfeeFirewallSettings-spacedesk.jpg

[spacedesk Lea]

Hi @plaurits,

After further analyzing your setup, please try the following:

2. Peter: As mentioned I can manually switch upside down. But that will not work for me, since ipad is in reading stand with power cable connected

spacedesk Lea: Based on the log, the display is currently in Landscape mode and it shows an upside down screen in the ipad, right?
What if you try to manually switch to Landscape (flipped) in the Windows display settings -> Orientation ?

3. Peter: Apps on process line are responding fine on PC monitor no matter if spacedesk is connected or not.
Issue only comes on spacedesk app in ipad, meaning that you can’t use some important process line apps from ipad.
Also note that when you press the press the icon process line on ipad, app comes up fine on PC, but on ipad I only see the blue screen (see attached)

spacedesk Lea: If you were able to open the app (e.g. Teamviewer) on your main monitor, can you just manually drag the Teamviewer app window from main monitor to the extension display (viewer screen on your iPad)?

• This reply was modified 1 year, 11 months ago by spacedesk Lea.

[spacedesk Lea]

Hi @tarbear123,

Native USB cable connection is not yet supported.
But we will soon support it in Android (no specific date of availability yet).

For now you can try these alternatives:
1. USB tethering connection (if your tablet supports it)
2. Android Debug Bridge cable connection, which requires Android SDK.
Detailed instruction for USB tethering and Android Debug Bridge cable connection is available in the user manual.
Performance Tuning -> Network Bandwidth -> USB Tethering and Android Debug Bridge Cable chapter.
https://forum.spacedesk.netuser-manual/

[spacedesk Lea]

Hi @aswq1254,

Thank you very much for reporting this issue.
We have forwarded it to our iOS developer to check.
We will get back to you as soon as we have a fix for this issue.

[spacedesk Lea]

Hi @kemikalelite,

Thank you very much for these logs.
We are currently analyzing it.

Other things to try and check if spacedeskService still hangs:
1. Please try USB tethering connection between your phone and primary machine, instruction on how to connect via USB tethering is available in spacedesk user manual (Performance Tuning -> Network Bandwidth -> USB Tethering chapter)
https://forum.spacedesk.netuser-manual/

2. Is your primary machine currently connected to an Access Point?
if it’s easily doable, try to connect your primary machine directly to your network router

For now, instead of reboot just try to “End task” the spacedeskService.exe in task manager when it hangs then just manually start it in services.msc.

We will get back to as soon as we have news regarding this issue.

• This reply was modified 1 year, 11 months ago by spacedesk Lea.

[Rageven]

Hello im using a PC as the 1st monitor and server.
And a laptop as a 2nd monitor, which is in the same network with an ethernet cable.
This setup works great, but there’s a downside.

Whenever my pc goes to sleep mode, if i dont touch the laptop keyboard or mousepad in the upcomming 5 mins the laptop will shutdown.
Idc why this happens (Ofc when i boot it again it has 0 problems)

Im using the version : 1.0.49

Thanks.

[aswq1254]

i use my old phone
iPhone 5s iOS9.3.3
iPhone 6s iOS10.2
It can be used normally until the App pushes the update
After receiving the update today. If you want to open the App, it will unexpectedly quit
I don’t know if those bugs were fixed, but I can’t use it now

The above content uses google translation, please forgive me if there are any mistakes in the meaning

[KemikalElite]

After restarting the computer I was able to connect from my phone running Android 12 but not my tablet running Android 4.4.

Even on the phone I’m not able to connect again successfully again without rebooting.

While I try to restart the spacedesk service either through the GUI console or services.msc the service hangs when stopping after which the start/stop/restart options become grayed out.

services.msc shows Error 1053 The service did not respond to the start or control request in a timely fashion.

I’ll try connecting with a clean boot state next. As a last resort I might reinstall Windows if I have to.

Latest log with the one successful connection and the service hanging attached.

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[spacedesk Lea]

Hi @kemikalelite,

Thanks for the feedback.

1. Can you easily stop-start the SpacedeskService in services.msc? just to check that it’s not hanging..

2. I’m not sure if this will help, but maybe you can try this anyway.. just switch your current network profile to Private via Windows Settings -> Network & Internet -> Properties (of current network connected), then select “Private” as Network profile.

3. Maybe also try to update the most recent Nvidia Graphics Adapter, they just released a new driver yesterday.
https://www.nvidia.com/download/index.aspx

4. If by any chance, do have any frame rendering related app currently active while trying to connect the spacedesk?

[flybede]

Hi All/Support,

Thanks for the reply…… I had tried all things and in the end I first did a reset of data (which does all programs but not accounts/programs) That did not fix. As it was a new/used tablet and I had chosen to install the tablet from a saved Google same tablet….. I then did a full factory default to start again. (Hence I have lost the ability to now send you the logs) I have now only installed SpaceDesk and it works fine. Thank you for your support….hopefully this info will be of use to someone later.
I now have my 2 Samsung Tab S2 tablets showing the G1000 flight system on my Xplane 12 system working fine and I don’t notice any frame rate drop……
Regards
PJ

[Songya]

My ipad pro 2019 is also Cellular + Wi-Fi and Sold in Mainland China, it seems to be the same problem.
Thank you for your answers, looking forward to your team solving this problem in the future.

[spacedesk Lea]

Hi @songya,

Thanks for the feedback.

For #2, can you quickly try to connect via spacedesk HTML5 Viewer on your iPad or iPhone?
Just open a web browser e.g. Safari or Google Chrome then, go to http://viewer.spacedesk.net/ and connect to the IP address of your primary machine.

[Songya]

I set up the three points mentioned above. Now my situation has become:
1. My Android phone can directly search my computer;
2. My iPad and iPhone cannot be searched, and I can enter the IP manually and keep prompting:IP Validation in progress…

[spacedesk Lea]

Hi @songya,

Thank you very much for sending the diagnostic logs.

1. Please make sure that spacedesk or “C:\Windows\System32\spacedeskService.exe” is added in the exception list of your third party antivirus software (电脑管家系统防护) to allow incoming and outgoing connection.

2. Is your primary machine and iPad device connected in the same local area network?

3. On your primary machine, please try to set your current Network Profile to “Private” via Windows Settings -> Network & Internet -> Properties.

[plaurits]

Ad 1. Did you check if the Flipped Display (for mirroring) box is checked in spacedesk Driver Console?
Peter: Where do I find this parameter? See screenshots

2. Can you also try to switch OFF the auto-rotation on your iPad device + auto rotation in spacedesk iOS Viewer settings, then just manually rotate the screen to landscape orientation via Windows Display Settings?
Peter: As mentioned I can manually switch upside down. But that will not work for me, since ipad is in reading stand with power cable connected

3. Can you also please clarify if this “not responding apps” are only happening if spacedesk is connected?
Peter: Apps on process line are responding fine on PC monitor no matter if spacedesk is connected or not.
Issue only comes on spacedesk app in ipad, meaning that you can’t use some important process line apps from ipad.
Also note that when you press the press the icon process line on ipad, app comes up fine on PC, but on ipad I only see the blue screen (see attached)
Logs attached

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[spacedesk Lea]

Hi @plaurits,

1. Did you check if the Flipped Display (for mirroring) box is checked in spacedesk Driver Console?

2. Can you also try to switch OF the auto-rotation on your iPad device + auto rotation in spacedesk iOS Viewer settings, then just manually rotate the screen to landscape orientation via Windows Display Settings?

3. Can you also please clarify if this “not responding apps” are only happening if spacedesk is connected?

If yes to #3, please send us the diagnostic logs. Just open the spacedesk Driver Console -> Diagnostic.
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[KemikalElite]

I reinstalled spacedesk.
This time the service is present and running even after reboot.
The console shows server ON (idle).
However, when I attempt to connect from my tablet or phone the mobile screen shows “Connected – Display OFF”.
When attempting to reconnect the app gets stuck at “Disconnecting from 192.168.1.100”
The console doesn’t show any devices connected.
There aren’t any monitors from spacedesk in Windows Settings or Device Manager.
spacedeskservice.exe and other related files are present in System32.

I have attached the latest log from this attempt.

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[spacedesk Lea]

Hi @kemikalelite,
Can you try to reinstall the spacedesk v1049 then check if spacedeskService.exe is present in C:\Windows\System32 folder.
Then, if spacdesk Driver Console is present, please send us again the updated diagnostic logs.