Search Results for '1'

[Tableter]

Hello Lea,

I followed the instructions exactly.
After the script has started and the file name has been entered
comes the WIndows Installer window.
If you then press any key, the prompt closes and nothing happens. The log files are not there either.

By the way, Windows does not block any app this time.

I use this file:
spacedesk_driver_Win_10_64_v1042_BETA.msi

Seems more complicated…
Thanks for the support
Gert

[spacedesk Lea]

Hi @qowmq,

Seems like a Windows Viewer app crash.. which spacedesk Windows Viewer did you use?
spacedesk Viewer for Windows 10 from Microsoft Store? Or spacedesk Viewer for Windows 7 (desktop version 0.9.39)?

For further analysis, could you please send us the dxdiag.txt of your PC (client)?
Just run dxdiag.exe, then click “Save All Information”.

[jmayes]

Just installed the latest driver posted for win10 64 bit (beta) on two different servers, using two different android clients (fire tablet gen 3 and android 12 phone), both only take a touch tap once in a while, I can keep taping and only 1 out of 5 (sometimes) will hit. When I first log in it always gets the 1st tap but then goes bad after that, please advise

[FullyChess]

Hello

My problem is very similar to this: spacedesk.net/forums/topic/unable-connect-to-my-pc/
My primary machine is stationary pc (win10 20H2) and laptop xiaomi TM1703 (win11 21H2). For secondary machine i use android (samsung sm-200). With pc everything works perfectly. But something strange is happening with the laptop. After the reboot, the tablet sees the laptop and connects to it without any problems. But after a minute and sixteen seconds (attached a screenshot), the connection is interrupted and the tablet no longer sees the laptop. Manual input ip shows endless loading

I have read several forum pages and did everything according to your instructions. Change wi-fi, reinstall app, run services.msc, change public wi-fi to private and back, go to Windows Firewall settings and check spacedeskService is allowed and more

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[spacedesk Lea]

Hi @tableter,
Thank you very much for sending the requested files.
However, the spacedeskSetup.log file is missing.
We have checked the setupapi.dev.log file and unfortunately it does not contain spacedesk install traces.

Could you please send the following additional files:
– C:\Users\Public\spacedeskSetup.log file
– C:\WINDOWS\inf\setupapi.app.log file
– spacedeskmsi_trace.txt (please follow the steps below on how to generate spacedeskmsi_trace.txt)

To generate spacedeskmsi_trace.txt:
– please download the spacedeskMsiTraceGenerate.zip here:
https://www.dropbox.com/s/vr17lj6n63k52rh/2022_spacedeskMsiTraceGenerate.zip?dl=0
– extract the zip file
– copy the most recent spacedesk msi installer inside the folder, then click the get_trace.bat
– the script will prompt you to enter the msi file name then press enter
– it will run the spacedesk installer until you encounter the error
– then send the spacedeskmsi_trace.txt generated inside the folder

[matmat077]

Hi, I have an issue using Spacedesk. My Primary Machine is Windows 11. I have two android tablets connected with USB tethering. It always recognizes one of the android tablets and can connect and run well. I previously used Windows 10 and one of your colleagues showed me how to get both tablets working simultaneously by changing the device priority in Windows network setting for the tethered devices and this solved my issue. Although had to be done every time I re-booted. However since then I have updated the software and moved to a Windows 11 Pro machine. Can you please give me the workaround for using the two android tablets as extra displays tethered by USB as its network settings menu is different to the previous os. I love the software and would happily pay for the App as a one off payment to continue to use this great application. Appreciate your hard work developing and providing a really useful resource. Many thanks in advance for any help you can give me.

[Yarni]

Hi Lea!

1. I found spacedeskService in services.msc but it was stuck in the process of stopping and could I could not start or stop it.

2. The connection was more stable yesterday and I had a hard time catching the issue (it did happen still, but with hours between) but today the display is turned off after a few minutes. I’ve attached the requested zip file in this post.

The android version is 7.1.1 and I am using reverse usb tethering for the internet connection.

[spacedesk Lea]

Hi @yarni,

Thank you very much for reporting these issues.

1. For the ON-OFF button, could you please try to run services.msc, then find spacedeskService and try to stop-start it (maybe a few times) and check if it’s also hanging.

2. For the disconnection problem, could you please send us the diagnostic logs.
Please follow the steps below:
– Open spacedesk Console window -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the disconnect issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

By the way, can you also tell us your android tablet’s android version? Is it connected over WiFi network/UBS tethering/WiFi Hotspot?

[Yarni]

I am experiencing 2 problems.

The first problem is that with the latest update (1.0.42), the on-off button for starting the spacedesk server only works once: I can activate the server once and then turn it off and then it will stay off despite sliding the spacedesk status button to ‘ON’. To get around this I have to open taskmanager and stop the spacedesk service. I’ve tried uninstalling and reinstalling (64-bit windows 10) with the same results, and repairing crashes at the last step.

The second problem is that my virtual display (android tablet) will be disconnected after some time (ca 10 minutes), displaying ‘connected – display OFF’, and I’m pretty sure the problem is connected to the spacedesk server on the primary machine, as restarting it lets the display connect again.

• This topic was modified 2 years, 4 months ago by Yarni.

[Tableter]

Hallo zusammen,

die Installation kann nicht durchgeführt werden.
Es treten zwei Fehlermeldungen auf

Vielen Dank für Ihre Hilfe

mfG
Gert

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[spacedesk Lea]

Hi @sihunqu123,
Current spacedesk does not support OverScan/UnderScan and it is not in our future feature list at the moment.
Can you tell us more about ovserscan/underscan issue on your side (maybe send us a screenshot of this issue) ?

• This reply was modified 2 years, 4 months ago by spacedesk Lea.

[conri99]

I had 0.9.1071.0, installed 04/04/2021

Thank you

• This reply was modified 2 years, 4 months ago by conri99.

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[spacedesk Renz]

Hi @conri99,

May we know what version of spacedesk Driver you have on your machine prior to your update to 1.0.42?
Also, for further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
If spacedeskSetup.log’s file size is too large to send, you may omit it. Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply. Thank you very much!

[jackson]

Hi @Spacedesk Lea,

1.Can you discover the primary machine/server on your viewer app?
Cannot detect any Primary Machine.

2.Did you get the “Unable to connect” box upon clicking the primary machine/server?
No.

3.What is your secondary machine/Viewer app? Android/iOS/Windows?
Android.

Actually the funny thing is, my table can connect to another PC but this one can’t. It so weird.
Please help me to figure out and slove this problem, thanks a lot.

[MJB]

Hi,

Last update of Panda Adaptative Defense 360º (8.0.20.0001 version) removed local machine endpoint firewall settings (even with an admin account/password) set to allow SpaceDesk.

Is there anything recommended specifically for this firewall to unblock SpaceDesk usage or it’s only a matter of setting the usual service and ports?

Thanks in advance for any help I could provide to my sysadmnin on this,

MJB

[1622145167]

Hi Support Team,

I would like to purchase the space desk display driver SDK for integrating with one of our products, could you please provide me with the steps and details to get it?
Please email:chen19673@foxmail.com

[spacedesk Lea]

Hi @lokki,

Can you please download the Microsoft Troubleshooter program here:
https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

Run the “MicrosoftProgram_Install_and_Uninstall.meta.diagcab”, select Installing.
After that, please try again with the spacedesk driver installer.

[spacedesk Nicole]

Hi @Bulkhead,

Did the client fail to reconnect to the host, either manually or automatic?
Did you try to toggle OFF-ON the spacedesk status on our spacedesk Driver Console (found in the tray app or can be searched on the host machine), then reconnect the client?

Our latest spacedesk Driver BETA v1.0.41 has a new handling of disconnection issues. Have you tried this version?

[Bulkhead]

Hello all. I have been using SpaceDesk for about three weeks and find it to be incredibly simple and very effective. I am running it with a Windows 10 (64bit) host and a Window 10 laptop (64bit). Both machines are connected to my network with a cable, not using wireless on either. The software installed easily and the client connects to the host as it should. All runs very smoothly for about 7 hours or so.

After about 7 hours, the NIC on my host machine (very robust host w/2GB NIC) drops its netwrok connection. The laptop no longer communicates with the SpaceDesk host but retains network connectivity and can access the internet.

The host however, drops the network entirely. I can resolve the issue by disabling the NIC and then re-enabling it.

It can be problematic to drop the connection without warning particularly if I am on a video conference or call (VoiP).

Can someone advise if there are settings I can adjust to prevent this from happening? For reference, I have adjusted the client settings to use the following:
Compression: On
Color Depth: High color
Quality: 74
Framerate: 30

I don’t see much in the way of settings on the host.

Thank you for your help!
Bulkhead

[spacedesk Nicole]

Hi @nsyirah12,

Please refer to the Troubleshooting chapter of our documentation and check the topic, “Cannot discover Primary Machine” (https://forum.spacedesk.netuser-manual/#item_490). If this does not help, please try to switch the network profile to Private.

[doteya]

Hi, I’m ASUS P1801-T Android 4.2 tablet user.
When touch positioning is absolute mode and screen is device specific resolution (my tablet’s resolution is 1920×1080), desktop screen is shown as full screen.
But the Windows Task bar area is just same as tablet’s navigation bar area.
When I touch the Windows Start button, the navigation bar is shown. I will never touch the windows start button.

How do I resolve this issue?
Does spacedesk have some settings to show navigation bar always and show Windows desktop in the screen excluded to navigation bar?

[spacedesk Lea]

Hi @motto5476,

Ah ok, my mistake. Product code is not needed if you selected “Not Listed”. Just press Installing -> Next -> Not Listed -> View detailed Information, then check if there’s a potential issue/s detected.
Then try again with spacedesk installer.

By the way, can you answer some of our questions here:
1. Is this the first time you install spacedesk? Or you have previous version before?
2. Are you using an Administrator user account?
3. Were you able to install other msi installer aside from sppacedesk?
Can you please also try some workarounds suggested here: https://thegeekpage.com/installation-ended-prematurely/

[Motto5476]

This part of the instruction is unclear: “…..just select “Not Listed” then paste the product code of spacedesk_driver_Win_10_64_v1040_BETA.msi here: {A7749853-C2A7-4313-B46F-11AECF983D62}”
1. Where/how do I get the product code
2. Where do I paste it? Seem like in registry editor, but I did not find that key: {A7749853-C2A7-4313-B46F-11AECF983D62}

[spacedesk Lea]

Hi @motto5476,

Thanks for sending the msi trace.
We are currently, analyzing it.

Can you please download the Microsoft Troubleshooter program here:
https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

Run the “MicrosoftProgram_Install_and_Uninstall.meta.diagcab”, select Installing.
If “spacedesk Windows DRIVER” is not on the program list, just select “Not Listed” then paste the product code of spacedesk_driver_Win_10_64_v1040_BETA.msi here: {A7749853-C2A7-4313-B46F-11AECF983D62}

After that, please reboot your primary machine then try again to install the latest spacedesk msi installer from the website.

[daveighka]

Also, here is more information for your knowledge:

Primary Machine
– operating system Windows 10 – will be Windows 11 tonight
– graphics adapter – Nvidia
– network connection type – wireless (I would be willing to use USB if it will easily resolve this, and provide a better faster connection between devices

Secondary Machine
– Viewer type – Samsung tablet
– network connection type – wireless (same network as primary machine)

[daveighka]

Hello & thank you for your help in advance!~

I just downloaded spacedesk on both my desktop and tablet, and shortly after connecting my tablet got an error message error code 2-5-6 and error info 0-5-8. Can someone please help me? It only connects between 30 seconds and a minute and then I either have to reconnect, or the network gets lost and I have to restart my tablet. I have Windows 10, about to update to Windows 11 tonight…

[spacedesk Lea]

Hi @motto5476,

Thanks for sending the logs.

For further analysis, please download the spacedeskMsiTraceGenerate.zip here:
https://www.dropbox.com/s/vr17lj6n63k52rh/2022_spacedeskMsiTraceGenerate.zip?dl=0
– extract the zip file
– copy the most recent spacedesk msi installer inside the folder then click the get_trace.bat
– the script will prompt you to enter the msi file name then press enter
– it will run the spacedesk installer until you encounter the error
– please send the spacedeskmsi_trace.txt generated inside the folder

PS: We moved your comments in a separate topic to avoid confusion.

[abossart]

Hi

Attached the config with auto-rotation. Here the screen of the iPad rotates if I turn it 180 degrees which is correct. But it also rotates the PC screen. The PC screen shouldn’t rotate and stay firm.

If I disable rotation then the iPad screen doesn’t rotate which is not what I want.

Thank you

Albert

[Hhh]

Error Code: 1-2-0
Error Info: 0-3-4
Connected time: 00:00:01

[abossart]

1. you are right swapping the iPad from left to right side of the PC worked then with moving the cursor to iPad.

2. the problem is that one should be able to rotate the iPad independently. The PC display should not rotate at all. I need to rotate the iPad if I want to write on the iPad as the case cover elevates the iPad at the back a little so that I can write easely. If I then want to use the iPad for a meeting presentation I’ve to rotate the iPad so that it stands freely on its free stand

3. Yes one can start the Console manually but you need to remember to set “Spacedesk ON” after you launched the Console. This should by default be to ON – or at least have the choice to set the default value.

Thank you!

Albert

[spacedesk Lea]

Hi @borsentesi12gmail-com,

Wired connection via HDMI cable is not possible.

To improve the performance, you can try any of these connection type (whatever is applicable in your setup):
– WiFi Direct/Wifi Hotspot (for Android/iOS/Windows client device)
– USB Tethering (for Android/iOS client device)
– Network Cable / crossover ethernet (for Windows client machine)
– Android Debug Bridge Cable (for Android client device)

For details, please check Performance tuning -> Network Bandwidth chapter in the user manual https://forum.spacedesk.netuser-manual/.

[spacedesk Lea]

Hi @abossart,

1. Are you sure that you cannot move the cursor to your secondary display?
Did you check the display position (via display settings window) if you are moving the cursor/window in the correct direction?
Maybe your second display is on the other side of your primary display?

2. If auto rotation is ON and spacedesk display is set as Desktop Duplication/Mirror, once you rotate your secondary display it will also automatically rotate your primary display.
Make sure that you rotate your iPad device in landscape orientation.
Can you maybe send us a picture or short video of your spacedesk setup showing the rotation issue?

3. You can search and access the “spacedesk Driver Console” via Windows start menu in case automatic start is disabled.

[abossart]

Feature full software to mirror PC display on my iPad 11 iOS 15.4.1. I’m using for presentations a free stand for the IPad. So I need to turn the iPad by 180 degree. The display is then upside down on the iPad. If I set alternatively the auto-rotation feature it turns also the display of the PC and you can’t read the PC display anymore. Would be could if you could fix that. If one rotates the iPad the display should also rotate. But the PC display should always stay firm and not rotate. Thanks if you can help!

[abossart]

Hi

Working on a PC with iPad 11 as 2nd screen. When being in a PowerPoint presentation and being in Presenter Mode on PC and moving another open document (eg WORD or anz other) to the 2nd screen (iPad) it can be viewed well on the iPad but the cursor doesn’t move to the iPad screen. So the iPad can’t really be used in Extended Mirroring mode.
Would be great if you could fix it.

Thank you!

Albert

[opensorce]

Downloaded Spacedesk and ObjectDock ($5) for the sole purpose of creating a persistent app and shortcut launcher to use on a small tablet.

The tablet is low hardware Onn tablet with Android Go ($50 at Walmart). I installed Spacedesk and it behaves as a third monitor. Such great software! Setup is basically effortless. I couldn’t believe how easy this setup was.

The PC is a Ryzen 5 system with Windows 11.

I installed ObjectDock on the the PC and setup a tabbed dock (one tab) with shortcuts to various apps. Because of Spacedesk The touchpad works as it should and it’s the perfect touchpad app launcher for my rig. Very handy and worth every penny!

Pictures: https://ibb.co/3pwqGsF

[spacedesk Lea]

Hi @astrosert,
Can you please check on your Windows 10 tablet display settings if the rotation lock is ON or OFF?
Make sure that it’s ON, then try to rotate the secondary display manually via display setting -> Orientation mode in your primary machine.
FYI: Current spacedesk Windows Viewer (7/10) does not support auto rotation yet.

[spacedesk Lea]

Hi @felipes1603,

1/4/5. We are not actually sure if USB tethering speed will depend on what type of cable and port you are using.
Based on our observation on our side, spacedesk performance (in USB tethering connection) is the same regardless of USB cable type and port.
We also don’t know if the network speed can be increased, we always get 425 Mbps speed on our side.
And even if we manage to increase the speed, spacedesk only supports 30-60 fps fixed in the settings.

2. This seems to be a Windows behavior.
There are some suggestions here that you might want to try:
https://superuser.com/questions/729305/prevent-windows-from-creating-new-network-names-when-tethering-with-android
https://answers.microsoft.com/en-us/windows/forum/all/usb-tethering-creating-new-names-each-time/3b360d02-578c-46eb-b155-1d899775f29b

3. It’s not yet finalized, but the Viewer Pro version will probably include some performance improvement/feature e.g. hardware accelerated image encoding, native USB cable connection support.

[spacedesk Lea]

Hi @libo,

Thanks for sending the memory dump file.
Based on our analysis, the problem seems to be the USB driver used by the mobile phone for USB Tethering (Remote NDIS).
This is actually a known BSOD issue in spacedesk (with USB tethering connection), please check Troubleshooting -> Critical Errors -> Windows 10 Crash with BSOD (Blue Screen of Death) https://forum.spacedesk.netuser-manual/#item_483.

Can you check if there is maybe a newer version of this mobile phone USB driver (via Windows Update) and try to update?

PS: We have attached the dump analysis in case you want to check.

• This reply was modified 2 years, 4 months ago by spacedesk Lea.

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[libo]

The latest BSOD showed ntoskrnl.exe was missing, then DirectX Repair Tool 4.1.0.30770 Standard Edition was patched with a software.There are 180 file bugs patched ；The system is up to date, should the then DirectX Repair Tool be built into the installer?

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[libo]

My blue screen file has 1.2G, let me send a temporary link http://tmp.link/f/627a5f998aefb 24 hours Blue screen analysis screenshot

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[spacedesk Lea]

Hi @brad,

We don’t actually know if spacedesk supports Nvidia Surround feature, we have never tested it due to lack of resources.
For further analysis, could you please send us the diagnostic logs for this issue?
JUst follow the steps below:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue (please try with smaller resolution e.g. 1024×768)
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

If possible, can you also maybe send us a short video while reproducing the issue?

[spacedesk Lea]

Hi @haveit,
Thanks for the feedback.
Could you please try this new test binary here: https://www.dropbox.com/s/nq8ex5oq48ka1rq/spacedeskWindowsVIEWER.exe?dl=0
Then check if it will work now on your secondary machine.

[spacedesk Lea]

Hi @alfredo_c and @jamessprag,

Thank you very much for sending the requested screenshots.

Please try all of our suggestions below:

1. We have done a quick research and found a quite similar issue in the lenovo forum site.
Could you please try updating your Yoga C640’s GPU, Intel Chipset, Intel Sensor Hub and Yoga Mode Control Application drivers as suggested posted by a Lenovo support here: https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Notebooks/Yoga-C640-13IML-Touch-screen-not-working/m-p/5095730?page=1#5413877

2. Open the Device Manager the try to disable-enable the touch device underneath Human Interface Devices.

3. On Device Manager, please try to reinstall the devices underneath “Other Devices”.

4. Run system file checker to repair missing or corrupter system files. Just run Command Prompt as Administrator then type the command: sfc /scannow
reference: https://www.windowscentral.com/how-use-sfc-scannow-command-fix-problems-windows-10#sfc_repair_windows10

[spacedesk Lea]

Hi @mortimar,
Apologies for not getting back to you.

We have checked dxdiag, we are not sure if it will help but maybe you can try the following:

1. update your Intel(R) UHD Graphics 620 driver, just download the latest driver from their website or via this
link https://www.intel.com/content/www/us/en/support/detect.html

2. We also noticed a Citrix Indirect Display Adapter on your machine, is it still active in your machine?
Can you maybe try to disable it temporarily?
And check is it will make any difference in the taskbar behavior when using spacedesk

3. Can you maybe try some of the suggestions here (especially #1): https://www.laptopmag.com/articles/windows-taskbar-wont-auto-hide

[spacedesk Lea]

Hi @libo,
Thanks for sending the diagnostic logs.
Could you please check and send us this dump file (if available) located in C:\Windows\Minidump\050822-89968-01.dmp.

[gennady46]

Hi, I have upgraded Space disk on my PC to latest version (1.0.40), and I tried to connect, but could not, I have started a server on

my PC but could not find any server on the tablet or iPhone.

Get back, thanks.

[morTimar]

Hello spacedesk-team,

I want to bring that up again.
Just updated to 1.0.40 on Win10 and using an Android Tablet with the latest app too.

Still having the issue with the broken taskbar not automatically hiding while using spacedesk connected through Wifi.

A few posts back I post the requested dxdiag file. Did that help?

Can you give me any other tips?

Can I help you with other inputs to get this fixed since only a reboot is helping.

Thank you very much.

Bye morT

[libo]

I carefully read the document instructions, and then tried various ways to replace the USB program to replace the motherboard program.Upgrade to Microsoft 11 OS and then reduce the screen resolution refresh rate.During this period, I carefully observed the fluctuation of CPU memory and graphics card, and found that it had nothing to do with these three, sometimes simply moving the mouse can cause blue screen.Sometimes it can be used for three hours through the USB connection, during which time I use nearly 300MB of high-definition Blu-ray bandwidth and nothing happens, but when the mouse is moved, that is, when the operation is performed, then he will blue screen, sometimes 10 minutes. It will blue screen, and sometimes it will only blue screen after 3 hours. During this period, after 20 to 30 minutes, the sound and the picture will not be aligned, and then I will close the video software and reopen it. I also tried disabling spacedesk’s own mouse and keyboard controls to no avail. The blue screen keeps appearing.

• This topic was modified 2 years, 5 months ago by libo.

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[eauria]

My apologies, old eyes. Android v11, native res: 1200 x 1920. I will get you the debug info ASAP. It’s 11:58 CA. time. Beauty rest required. BTW, 40 years around the IT biz. Knowledge is power. You can save time on basic instructions.

[spacedesk Lea]

Hi @eauria,

Is the android version 1.1 or 11?
What is the native screen resolution of your Samsung Galaxy Tab A device?

For further analysis, please send us the diagnostic logs. Just follow the steps below on your primary machine:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the screen update issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.