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[mastb]

Hi, I’ve got a weird anomaly. When I fire up the Spacedesk Viewer on the laptop, it changes the desktop on my primary machine, like it’s been switched to a different user. Normally, my primary machine desktop has 30 or so icons on it, and when I start the Spacedesk Viewer on my laptop, the primary desktop changes to show only a handful of icons. Any idea why this is happening, and how I could fix this? Thanks, Bill

[spacedesk Lea]

Hi @tomf,
Thanks for sending the diagnostic logs.
Could you please try the following:
1. On primary machine, open spacedesk Driver Console -> Control -> click Clear Windows Display Settings -> then reboot
2. On spacedesk Android Viewer app in your Samsung tablet, open Settings:
– Quality/Performance -> Custom FPS rate -> 60 FPS
– Resolution -> check „Use custom resolution“ -> Choose Custom Resolution -> 1920×1080

[spacedesk Lea]

Hi @almightychito,
For further analysis, could you please send us the diagnostic logs of this issue.
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– connect your viewer app and reproduce the Display-Off issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @tomf,

For analysis, could you please send us the diagnostic logs while spacedesk display is connected?
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– connect your viewer app and check if there’s still no Duplicate option in display settings
– switch Diagnostic Collection OFF
– click Save All Information button

PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @nhan,

Did you install the latest spacedesk Driver v1056?
Did you update your GPU driver (Nvidia + Intel)?

For analysis, could you please send us the following:
– most recent dump (*.dmp) file of your BSOD located in C:\Windows\Minidump folder
– diagnostic info folder generated on spacedesk Driver Console -> Diagnostics -> Save All Information button

PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[nhan]

Still has this issue. Very annoying bug for a great app. I’m using a Dell XPS 10th gen Intel chip (Intel Integrated GPU, no NVIDIA GPU) with Samsung Tab S7+

• Diese Antwort wurde geändert vor 1 Jahr, 8 Monaten von nhan.

[guenterz]

continued: Since the entire zip file exceeds allowed file size, here just the spacedeskDiag.txt which indicates that the intel upgrade didn’t change the WDDM value: it is still at 1.3 🙁

Attachments:

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[guenterz]

Hi Lea,
following your proposal I’ve updated the Intel graphics adapter, but spacedesk still didn’t work as it should (and as it works with another PC and the same tablet). Attached please find the actual diagnostic zip file.
Another observation, however, may help to identify the source of the problem.
Pressing Win+P during active connection, indeed shows that the „extension“ mode is active (as you assumed in an earlier post). Switching to the „Duplicate“ mode, however, results in a black second screen, as if I had selected the first mode „PC screen only“. The other 2 modes („extension“ and „second screen only“) work as expected.
What might be the reason that the option „Duplicate“ doesn’t work? Is any setting of the Windows system wrong?
Thanks for your patience!

[spacedesk Lea]

Hi @un_perro_pug,

Please try the most recent spacedesk Driver 1.0.55 (released today).
If the same display off issue still persist, could you please send us the diagnostic logs.
Just follow the steps below:
– open the spacedesk Driver Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the display off issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @mariuszek,

Is your tablet, Android?
Is your primary machine Windows 10 or Windows 11?
If yes, could you please try the most recent spacedesk Driver 1.0.55 (released today).
If the black screen issue still persist, please send us the diagnostic logs of this issue.
Just follow the steps below:
– open the spacedesk Driver Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the black screen issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[candeman]

So I found out if I unplug (not just disable in settings) my large monitor the keyboard works as expected.

Again it works with monitor attached and disabled with other program. But with Spacedesk I have to unplug monitor.

Hope that helps in sorting issue.

[spacedesk Lea]

Hi @johnliem,

Audio is not yet available with Android USB cable connection.
This will probably be available in the next few versions.

This version is still a BETA free version.
Pay version will also be available soon via In-app purchase in the playstore.

[Yikes2000]

1. Updated to latest Game Ready driver for Nvidia RTX 3080 (could only install one of them, „Game Ready“ or „Studio“ driver, not both).

2. Only main monitor is HDR capable. Turning HDR to ON fixes the problem, but the main monitor becomes unusable — color calibration doesn’t work in HDR mode.

Please note, turning off „Flipped Display“ also fixes the problem when HDR is OFF. Something is inefficient and backward about the flip code, e.g. a pixel of 0x10101111 is flipped to 0x11110101 when it should remain the same while the pixel position is flipped with respect to the screen.

• Diese Antwort wurde geändert vor 1 Jahr, 8 Monaten von Yikes2000.

[johnliem]

okay, I have a connection via USB with no issue BUT, I missed the Virtual sound card when I use USB connection, can you tell me how to fix this?

[ace172]

I tried all. And read forum reply’s concerning mirror and stretching.
I’m on as of now latest w10, spacedesk, iOS, and Nvidia drivers. I switched off incompatible software. I did choose both native and non *resolutions in the app. Connected my primary screen through hdmi and dp. No succes. Both resolutions match up 1920×1080. But the iPad screen gets strechted to full screen. When it was working, half a year ago, the iPad screen on that resolution (1920×1080) was not stretched but had these black bars. Then mirrored screen worked. Now I can only extend. Cleared the windows display settings.
Any help needed.

[spacedesk Lea]

Hi @nerals,

Thanks for sending the diagnostic logs.
However, it is still missing some log files e.g. DebugView.log file.
Please follow the steps below and send us the updated logs:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

By the way, we just released a new spacedesk Driver v1.0.54, please try it.

[spacedesk Marcel]

Response to Post 2 above:
What exactly makes you think that Windows would update the spacedesk Driver? We never heard any such idea nor such a thing happening before. What makes this even more questionable is the alledged driver date of 2010. spacedesk did not even exist in 2010 (first spacedesk version was released in 2014).

[spacedesk Marcel]

Response to Post 1 above:
Let us start a comprehensive analysis first. spacedesk Driver/Server is running on which Windows version? Windows 10 or Windows 11? Which spacedesk Client Viewer? We assume Android because we read your rant in the Google Play store reviews. This also sounds as if you already figured out by yourself that „Virtual Desktop“ is causing exactly such behavior. There is nothing we can do about it. We cannot fix other companies‘ products like e.g. „Virtual Desktop“
BTW: You said that you already saw „all of the troubleshooting procedures viewing the forums“. Did you also see the instruction manual already? It is available on https://forum.spacedesk.netuser-manual/

• Diese Antwort wurde geändert vor 1 Jahr, 8 Monaten von spacedesk Marcel.

[candeman]

Just referencing a closed topic here: https://forum.spacedesk.netforums/topic/cant-use-gesturesign-with-spacedesk/

Original poster was right. Swipes don’t follow finger movements expected using Gesture Sign. They cling to edge of the screen when they should follow finger movement. (see photo in original post)

It works as expected using other similar software like your own. Just bringing it to your attention and thanks for awesome application so far.

[RoyBautista]

Thank you so much for your help. I did what you suggested and the result was exactly what I was pursuing.

[spacedesk Lea]

Hi @zzlaw123,

Thanks for sending the DebugView logs, we will analyze this.
However, several diagnostic log files are missing.
Please follow the steps above on how to get the diagnostic logs via spacedesk Driver Console.
spacedesk Driver Console app generates a diagnostic folder name like “2023-01-18-XXXXX-spacedeskRuntimeDiagnostics” (which contains all necessary diagnostic log files), then this is the folder that you should compress (zipped).

[zzlaw123]

Every time I try and save the logs, nothing is actually getting saved. I click save all information, then it asked for the destination And a blank Text box appears, that then opens file explorer in the documents tab.

[spacedesk Lea]

Hi @zzlaw123,
For further analysis, please send us the diagnostic logs for this issue.
– in your primary machine, open the spacedesk Driver Console window by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect all your viewers and reproduce the Display-0ff issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @thurnschuhgeist,
Could you please send us the diagnostic logs for this issue?
– in your primary machine, open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @tuxinator, no plans to update HTML5 Viewer app with new feature/s anytime soon.

[spacedesk Lea]

Hi @vaulet,

For further analysis, could you please send us the diagnostic logs of this issue?
Just follow the steps below:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– connect your viewer app and reproduce the black screen issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @descriptor,

For further analysis, could you please send us the diagnostic logs of this issue.
Just follow the steps below:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue (until the display disappears in display control panel)
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @1mehmet_bey,

Is splashtop Wired XDisplay currently installed in your primary machine when you tried to connect spacedesk?
If yes, please try to uninstall the splashtop Virtual display driver first, then check if spacedesk will work.
Just open the splashtop Wired XDisplay Agent -> Advanced, then uninstall the Virtual Display driver.

[spacedesk Lea]

Hi @maqsxd,

Is your secondary machine (mobile) Android? or iOS?

Do you have VPN (Virtual Private Network) active? If yes, please disable it.

Do you have any third party antivirus/firewall software?
If yes, please make sure to add spacedesk in the exception list to allow incoming and outgoing connection.

What is your current network profile type in your primary machine? Is it private or public?
You can check this in Windows Settings -> Network & Internet -> properties of the current network.
If it’s public, please switch it to Private and check if the viewer app can now discover the primary machine.

For assistance, please also check the Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/.

[spacedesk Lea]

Hi @guenterz,

So switching to desktop duplication mode does not work?
Did you check the display settings window? Did you see and extension display? Are you sure that you tried switching the desktop mode/multiple displays to „Duplicate..“?

For further analysis, could you please open the spacedesk Driver Console -> Diagnostics -> click „Save All Information“.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[Legsio]

I need version 1046 beta x64, to uninstall the program

[1Mehmet_Bey]

(Sorry for bad English I’m from Turkey btw) I tried teamviewer, spacedesk and xdisplay programs on my laptop. While using SpaceDesk, my phone screen just comes on for 2 seconds and then it says „connected display off“. At the other programs it’s the same thing: I can see my laptop screen on my phone for only 2 seconds after that it disconnects. But on my old laptop with Windows 8.1 (My new laptop runs Windows 11) it connects in a few seconds automaticaly, I tried it with some kind of goofy aah phone and it’s the same! It connect to my old laptop in a few seconds but on my new laptop it comes on for 2 seconds then it says CONNECTED DISPLAY OFF how can i fix that ?

[Duck]

Hello! Earlier today spacedesk worked very smoothly on wifi with zero noticeable delay however suddenly it got extremely laggy taking around 6 seconds to update the screen even when connected by USB, how could I fix this?

[Hins]

Now remote audio is supported by win7 and phone version.I really need this function.But the experience of win7 version is worse than the store version(win10) in other ways.I really hope to add this function in store version.Or update a msi version like server version.It’s fine.Thank you.

[Bluescreen_Error]

Hello again @spacedesk Lea,
Thank you for the Reply.

Ok reproducing the Error should be straightforward:

1: Start high Demanding Games Like Elite Dangerous or Star Citizen.
2: Set the Game on the Mainmonitor to 1080p Borderless Window.
3: Setup a Video on the Tablet in Fullscreen mode in 1080p60Fps on Youtube or Twitch.
4: Play the Game and just disconnect from the Tablet during you are Playing and the Video running via normal Exit from Tablet or just deactivate WIFI.
5: Windows 11 Zooms out and in and then the Screen Freezes. Any Attempt to use the Keyboard or Mouse result in Rapidly Morsecodes. Game Audio runs normal, but i think the Graphic Card don’t liked xD. (Nvidia 1060 6GB, i7-7700 with 24 GB RAM on Windows 11 are my Specs.).

Hope that can help. 🙂 and thanks for helping me and us here 😀

[spacedesk Christian]

Hi @Yikes2000,

Please try the following workaround:

1. Update both of your NVIDIA Geforce RTX 3080 graphic’s Game Ready Driver and Studio Driver from their official website, just input the details of your driver in the dropbox. (Geforce RTX 30 series, Windows 10 64bit)
Link: https://www.nvidia.com/Download/index.aspx?lang=en-us
note: if one of the drivers is not available, you can proceed to download what’s available from the choices

2. Try to enable your HDR in windows settings. you can access this by going to windows settings > Display > Windows HD Color > enable ‚Stream HDR video‘

Then Please tell us the result in your next reply.

[spacedesk Lea]

Hi @jloughran,
Thanks for sending the diagostic logs.
We are currently checking the debugview traces.
Meanwhile, there are still some log files missing that we also want to analyze e.g. spacedeskDiag.txt, and some *.etl log files.
Can you please check if these files were not being collected after spacedesk Diagnostic collection?
Please take note that saving all the collected logs takes some time to finish maybe you have to wait a bit longer, there will be a dialog box that will show up once it finish saving all the logs.

• Diese Antwort wurde geändert vor 1 Jahr, 9 Monaten von spacedesk Lea.

[Bluescreen_Error]

Hi @spacedesk lea, thank you for you Reply… i just added 2 logs which was remainining after i Panicuninstalled Spacedesk xD ^^ i just came home from Work, i submit these Logs and go back to Couch/Sofa, i hope these are helping lol XD

lol? forum said i am not allowed to upload these types of files? XD

Edit: i loaded it quickly into my google drive… heres the link ^^

https://drive.google.com/drive/folders/1IvHnTRFJSoutxC_HHh_-N3qJ4poopgrU?usp=share_link

• Diese Antwort wurde geändert vor 1 Jahr, 9 Monaten von Bluescreen_Error. Grund: Files not able to upload^^
• Diese Antwort wurde geändert vor 1 Jahr, 9 Monaten von Bluescreen_Error.

[spacedesk Lea]

Multi-touch on spacedesk Windows 10 Viewer (from Microsoft Store) is currently in progress.
We will get back to you as soon as we have news regarding this feature.

@doorbin, these are not expected anytime soon:
– a Realtime quality slider into the viewer
– an audio only stream mode

As for the lower YUV settings (4:1:1/4:0:0), currently you are the only one requesting for it so far.
We can only add features which are of interest to a larger audience.
Can you explain the reasons why you need it? And why this could be of interest to a larger audience?

• Diese Antwort wurde geändert vor 1 Jahr, 9 Monaten von spacedesk Lea.
• Diese Antwort wurde geändert vor 1 Jahr, 9 Monaten von spacedesk Lea.
• Diese Antwort wurde geändert vor 1 Jahr, 9 Monaten von spacedesk Lea.
• Diese Antwort wurde geändert vor 1 Jahr, 9 Monaten von spacedesk Lea.

[spacedesk Lea]

Hi @guenterz,

It seems like it’s in desktop extension mode.
Do you prefer to use spacedesk display for desktop duplication/mirroring?
If yes, you only have to switch the desktop mode to duplicate/mirror mode via Windows Display Settings or via Display switch (Window key + P) hotkey.
For assistance, please refer to Configuration and Settings -> Windows Driver (Primary Machine) chapter in the user manual https://forum.spacedesk.netuser-manual/#item_470.

[spacedesk Christian]

Hi @Yikes2000,

In order for us to further investigate this problem, please send us a copy of your diagnostic logs by following the steps below:

– Open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @its2k,

spacedesk Windows 10 Viewer (from Microsoft Store) doesn’t have the Speaker/Audio option (yet).
So far Speaker/Audio is only available in Android and Windows 7 Viewer (Desktop version) as experimental feature.

[spacedesk Lea]

Hi @roybautista,

It looks like you cleared the spacedesk settings that’s why there’s no more Video Walls underneath the Control.
To create a new Video Wall, you have to switch ON the Videowall status underneath Videowall Configuration box.
Upon connecting a viewer/client, click the client connected underneath „Connections Active“ and on the right panel, just open the Videowall tab and assign it to a Wall by setting a Wall Index e.g. „1“, then it will create Video Wall1 underneath the Control.

For further assistance, please refer to the Videowall Configuration chapter in the user manual https://forum.spacedesk.netuser-manual/#item_619.

• Diese Antwort wurde geändert vor 1 Jahr, 9 Monaten von spacedesk Lea.

[spacedesk Lea]

Hi @chaozz,
For further analysis, please send us the following:
– run dxdiag.exe on your primary machine, click „Save all information“ and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @jloughran,

Thanks for sending the logs, but unfortunately it doesn’t show any spacedesk logs.

Please follow the steps above on how to get the diagnostic logs via spacedesk Driver Console.
spacedesk Driver Console app generates a diagnostic folder name like “2023-01-10-XXXXX-spacedeskRuntimeDiagnostics” (which contains all necessary diagnostic log files), then this is the folder that you should compress (zipped).

[Bluescreen_Error]

Hello i just made this Account because my PC freezes when i play Games like Elite Dangerous WHEN i am Disconnecting my Tablet during the Gamingsession.

The Entire PC just freezes and makes morsecode too.

I was connected via Wlan because my Samsung galaxy Tab s2 don’t can Tethering.

It works extremly smooth to watch Youtube/Twitch during make Rescue Flights. I paniced and unistalled the Software xD.

Are they News about this Issue?

[jloughran]

Hello

Sorry for my late reply

I am still having these issues and have attached the log file but as a .txt so it will let me upload

Can you see anything

I get no driver or network lost but I still have network when it says this

Any help would be appreciated

[Loki_Deleoni]

thx for advance! It’s really works! =)

[taudag086468]

I tried to install a newer version 1.0.50., but could not.
Uninstalling the old version also failed.

The following error is displayed:
“There is a problem with this Windows Installer package.
A problem run asu part of the setup did not finish as
expected. Contact your suppport personnel or package
vendor.”

So I deleted various files and keys referring to the following URL.
https://forum.spacedesk.netforums/topic/error-during-installation/

However, that also failed.

Please help me…

Attachments:

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[EagleHound]

Just tried it and it really helped me, thx!