Hi @stefano-p,
Only if your graphics adapter is old with WDDM version below than 2.0.
You can check it on your machine by running „dxdiag.exe“, go to Display tab and check the WDDM version of your display driver.
This is not the case in @ace172’s machine, his graphics adapter is NVIDIA GeForce GTX 1080 Ti with WDDM 2.7 version.
Hi @madds,
Thanks, but this only contains debugview log file.
Please follow the steps above on how to get the diagnostic logs via spacedesk Driver Console.
spacedesk Driver Console app generates a diagnostic folder name like “2023-02-10-XXXXX-spacedeskRuntimeDiagnostics” (which contains all necessary diagnostic log files), then this is the folder that you should compress (zipped).
Hi @madds,
For further analysis, could you please send us the diagnostic logs for this issue?
Just follow the steps below:
– open the spacedesk Console window app -> Diagnostics
– if Debug View is not available, please click the download button first (until it becomes „Available“)
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the disconnect issue (by opening a tab or game)
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
I keep getting the error code (2-5-6) and error info (0-5-8) after I open a tab or game. It disconnect and then I have to continue connecting and connecting. I already went through all my firewalls and even looked up solutions and I keep thinking I fixed everything. The debug I don’t know how it works at all. Looking through the forums I cannot understand most of the things being said.
I have the DRIVER Beta Version 1.0.57 and my drivers are up to date already. I disabled NVidia like it said on the desktop app and the files I cannot find them so I’m assuming I do not have them.
Can I get some help in figuring out how to make it work?
Please and thank you.
Hi @tartiak22,
Thanks for confirming that the MAWi server is causing the spacedesk server to crash (OFF).
If possible, can you provide us the diagnostic logs upon spacedesk server crash?
There are some missing log files in the previous diagnostics you sent.
Please make sure to follow the steps correctly:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– connect all viewer apps and then run the MAWi server and wait for the spacedesk Server to switch OFF
– switch Diagnostic Collection OFF
– click Save All Information button (click YES if the message box asks you to restart the console app as administrator)
– spacedesk Driver Console will restart for a few seconds, then proceed by clicking the Save All Information button again
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
As for the displays not broadcasting anything without MAWi, can’t you just manually drag/move the HD movie player to your videowall displays to broadcast it?
Just open the Windows display settings to know the position of the Videowall display from your main monitor and just simply move the player window in there.
Hi @matty47ghigo,
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click „Save all information“ and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Same problem to me with nvidia card… no problem with a w10 pc with intel graphic card, i can only extend with spacedesk.
If I connect a hdmi display i can mirror.
What could be the solution?
WiFi Direct raised, but due to the limitations of Windows 10, it cannot distribute You-Fi 5 GHz, only 2.4 GHz, which greatly limits the connection speed.
For the test, I used several routers, including a separate router as an access point, to which nothing else is connected – a direct connection to a PC via cable and a 5GHz tablet – did not fix the situation.
The tablet displays 150 Megabits / second – isn’t that enough? In this case, even on the minimum graphics configuration, a notification appears.
Hi thanks.
It seems without MAWI server space desk stay on .
But the displays are not broadcasting anything except the desktop.
But when I use MAWI server to broadcast HD movie than the crash happens .
Hi @senseyi,
The low bandwidth notification in spacedesk will only be triggered if it fails to receive a specific response packets/ping from the spacedesk viewer app (and vice versa).
If the notification appears on pc/server side, it means the server cannot receive a ping response from the client/viewer which means the client fails to send it (probably because there’s a network congestion on its side).
Even if the pc/server machine has low network load and currently stable if it didn’t receive the ping from client then it will trigger a temporary disconnect if it continuously showing the notification.
If the notification appears on client/viewer side, then it’s vice versa from the above explanation.
Next, can you easily try connecting via Mobile Hotspot or WiFi Direct network?
So that server and client has a direct network connection to each other and bypassing the router.
To setup, please check the Performance Tuning -> Network Bandwidth -> Wifi Direct chapter in the user manual https://forum.spacedesk.netuser-manual/#item_510.
For AMD crash, can you check if there’s an error code 43 in the AMD graphics adapter in the device manager?
On Low Bandwidth Notification:
happens constantly, even when the network is free, there is no load, the load only from the remote monitor is about 80 megabits / second. Notifications pop up all the time, the network load does not exceed 10%.
The AMD driver fails in the following order: 1. The low network bandwidth notification appears several times.
2. Next, a notification about a network break appears.
3. The configuration is automatically resumed several times.
4. A message about an AMD driver crash appears.
As a result, the display configuration fails, the frame rate is limited – you have to restart the PC to resume work.
These failures occur 1 time per day, sometimes 1 time in 2 days.
Notifications about low bandwidth appear every few hours (with no torrents or network load).
Hi @switchplay7149,
Thanks for the feedback.
Next, please try to uninstall the old spacedesk Driver v1050 on your machine first, before installing the latest version.
You can do this by any of the methods below:
– running the v1050 msi installer -> select Remove
– opening the Windows Settings -> Apps -> Installed apps, find spacedesk Windows DRIVER and uninstall it
After uninstall, please reboot your machine, then try the v1057 msi installer again.
Then let us know the result.
-
Diese Antwort wurde geändert vor 1 Jahr, 8 Monaten von
spacedesk Lea.
Hi Lea – none of those choices worked. I ended up re-installing Win10 Pro and that actually fixed the problem. So I’m all set now. Not sure if it was a SpaceDesk issue at all.
Thanks for your help.
Hi @switchplay7149,
Thank you very much for sending the updated setupapi.dev.log file.
Could you please try to run the Microsoft Troubleshooter program which you can download here:
https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d
Run the “MicrosoftProgram_Install_and_Uninstall.meta.diagcab”, select Uninstalling.
If “spacedesk Windows DRIVER” is not on the program list, just select “Not Listed” then paste the product code of the spacedesk Driver v1050 here: {F2F9F523-C420-4596-BBA7-987BF40E5583}
After that, please reboot your primary machine then try again to install the latest spacedesk msi installer from the website.
Hi @kwak-dung-suk,
Ok, I get it now.
spacedesk can still be installed on old versions of Windows 10 as long as it’s version 1607 – above.
Please check the Windows 10 version by running „winver“ to check your current Windows 10 version.
For more details please check System Requirements chapter in the user manual.
https://forum.spacedesk.netuser-manual/#item_445
PS: I merged your recent topic to this thread.
Creating new topic with the same topic is unnecessary.
Please reply in this thread next time.
Thanks for the old answer. This happened to me today, and I got it fixed bu updating the server app. so I guess this is a feature to force us update their apps.
Hi @matt-psaltis,
Thank you very much for the suggestion.
Any updates in spacedesk Windows 10 Viewer will not be available anytime soon.
If you like you can use the Windows 7 (desktop version v0.9.39), this viewer at least does not have the pop-up notification upon exiting from remote control.
Hi @ace172,
Is the issue still happening with the most recent spacedesk Driver v1057?
For the stretched screen, please try to switch the resolution of your iPad screen via display settings of your primary machine. From the native resolution to 1920×1080 (a few times maybe).
For the mirror option, have you tried with Windows logo key + P to switch to duplicate?
Did you recently upgrade your Windows 10 operating system?
Could you please check if you have any pending Windows update in your PC settings?
So i am connected to the internet using a USB-connection to my android phone to share wifi and right now i am having some problems with this. They are getting 2 diffrent ip adresses but they are still on the same network.
Is there any quick fix or how i change the ip adresses to the same adress or if i can activate LAN on my android?
Hi @takoejalko,
For further analysis, could you please send us the diagnostic logs of the black screen issue.
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the black screen issue
– switch Diagnostic Collection OFF
– click Save All Information button (just select „No“ if a dialog box appears)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @wesley-hylry,
To further analyze the issue on your side, please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
PS: We moved your post to a separate topic to avoid confusion.
Hi @switchplay7149,
Thank you very much for sending the requested logs.
Do you have several applications open/running in the background while trying to install spacedesk?
Is the current overall memory usage in your task manager, high?
Can you try to reboot your PC, then don’t open any applications yet, just run the spacedesk installer and check if it will succeed.
If it fails, please send us the updated setupapi.dev.log file located in C:\Windows\INF (unfortunately the previous one you sent don’t have the traces of spacedesk installation), maybe also include other recent setupapi.xxx.log files too.
For the last 4 days, from time to time (1-2 times a day, more often at night, when there is no load on the network at all), such a notification appears (low network bandwidth), it has never appeared before.
1. the configuration of the network and devices has not changed (previously, even when there were disconnections, such a notification did not appear);
2. as I wrote above – the network is 1 Gigabit / sec, according to Windows, the download does not exceed 70-110 Megabit / second, 10-12% of the maximum bandwidth, the Wi-Fi router is 5GHz, 887 Megabit / second, the tablet is connected to Wi-Fi 5GHz, shows connection speed is 150 Mbps, the current connection speed of 80 – 110 Mbps is displayed in the status bar of the tablet.
3. After a notification about low network bandwidth appears, a break occurs (after a few minutes), then the connection is restored automatically.
4. lowering the quality to 4.2.0, 30fps, 16 bit does not give any result (network load drops to 60-80 megabits / second), but there are also notifications a couple of times a day about low bandwidth and the connection is cut off. Changing the quality from maximum to minimum and vice versa – does not affect connection drops and bandwidth notifications in any way.
What could be the problem?
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Hi @tomf,
Ok, thanks for the feedback.
Next, please try to disable it on all displays then check again if it will appear.
If it’s still did not show up, maybe try to reboot your machine.
Hi @switchplay7149,
Thank you very much for sending the our spacedesk msi installer traces.
However, we would like to check first the following logs to analyze the issue:
– run dxdiag.exe on your primary machine, click „Save all information“ and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @arut_m1,
For now, just click the View -> Hide task bar icon, then close it.
Notes:
1. This option will only prevent the window from popping up in front of your screen, but it will still be in the taskbar and in minimized mode.
2. This setting will only take effect during run time, once you reboot your primary machine, it will reset.
#1 seems to contradict its setting name „Hide task bar icon“ so we might eventually fix it.
It should be hidden in the task bar and minimized it to tray.
Hi @matheusrls,
Could you please check the following:
1. Check your WiFi router settings if it has client isolation enabled.
This setting prevents direct communication between connected devices/computers.
2. Do you have VPN (Virtual Private Network) active? If yes, please disable it.
3. Are you using any third-party antivirus/firewall? if yes, please add spacedesk in the exception list or ‚Allow List‘
4. Check on your iOS Viewer Settings -> Privacy -> Local Network, if spacedesk is on the list and enabled?
For assistance, please also refer to the Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/#item_489.
Hi @sakigokmen,
It seems that you have the „second screen only“ set as desktop mode.
You can easily attach your main display by switching to extension/duplication mode.
Just open the display settings window, in the multiple display dropdown menu, just select „Extend..“ or „Duplicate..“ OR via display switch, just press Windows logo key + P hotkey then select Extend or Duplicate.
For assistance, please check Configuration and Settings -> Windows Driver (Primary Machine) chapter in the user manual https://forum.spacedesk.netuser-manual/.
Uploaded the archive with logs to Yandex Disk:
https://disk.yandex.ru/d/UaQvjztmjg2M5g
The size of the entire folder exceeds the allowable size, it is not possible to download the archive even with strong compression.
Hi @hungtrung,
Please make sure that you have the updated spacedesk Driver (v1057) and Android Viewer app (v0.91.4).
Then please send us the diagnostic logs for this issue.
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the disconnect issue
– switch Diagnostic Collection OFF
– click Save All Information button (if message box appears, just click No since we don’t need dump files for this issue)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
I searched the issue on the internet and Spacedesk’s own forum but couldn’t find a solution. When I connect to the PC with the Spacedesk Android application, it makes a 1 second connection, but the connection drops immediately. Can you help me?
ERROR CODE:
Disconnected by server error
Error Code:2-5
Error Info: 0-5
Connected time: 00:00:01
Android Devices I’ve Tried
Android 10 – Samsung Galaxy A20s
Android 10 – Samsung Galaxy A20
Android 7.1.2 – Raspberry Pi 3B+ (Lineage OS 14.1)
I’ve used it before and it wasn’t a problem.
I just found out that it has an HTML5 interface and I tried it. He didn’t either.
Hi @senseyi,
For further analysis, please send us the diagnostic logs of this issue.
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the disconnect issue
– switch Diagnostic Collection OFF
– click Save All Information button (if message box appears, just click „No“ since we don’t need dump files for this issue)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @spacedesk Lea,
No, there were no such notifications. The only notification is an error: „lost connection to wireless screen“, which appears when the connection is lost. Up to this point there are no problems. After a few seconds (most often), the connection is restored without additional manipulations.
With an active wireless monitor, downloading a torrent and other network activity, the network load does not exceed 100-120 Mbps, the entire network is 1 Gbps, i.e. throughput is 8-10 times higher than the current load.
The fastest way to achieve connection loss is in the following scenario:
1. The wireless monitor is active on the PC;
2. PC is downloading 3-4 torrents;
3. Connect to a PC via remote access (eg AnyDesk).
In this case, the dump occurs in 99% of cases, sometimes it does not recover itself, you have to break the connection and reconnect.
The router is powerful, with a bandwidth above 5 Gigabit / s, but anyway, I assumed that the reason could be in it and installed 1 more separate router, which distributes the network only for the tablet on which the wireless monitor is active, does nothing else.
The problem persisted.
Good afternoon!
The problem is the following:
1. Spacedesk server on Windows 10;
2. connected at 1 Gigabit/sec to a Wi-Fi router, tablet connected at 5 GHz as a second monitor in extension mode.
Everything works properly until you start downloading torrents (the more torrents at the same time, the faster the connection disappears with a notification of a loss of connection). And interruptions begin in the form – disconnected – connected, sometimes the tablet itself does not want to connect back, you have to manually disconnect the connection and restore it. Sometimes this happens if you open an online video in a browser on a computer.
If you do not touch the computer, do not download torrents – everything works stably for weeks.
At the same time, the network from the machine to the router is entirely 1 Gigabit, according to Windows, the network load does not exceed 100-120 Megabits in both directions…
If you copy something heavy over the network from computer to computer, or watch a 80-100 GB movie from a server on a set-top box (another PC), everything is ok, nothing falls off, everything is stable.
The situation has been observed since 1 day of using the Spacedesk application, with updates to the current version, outages have become less frequent, but they are still observed.
Yesterday I connected 2 tablets to a PC, one via USB, the second via Wi-Fi, downloaded 2-3 torrents, after 3 minutes the tablet turned off via Wi-Fi (a notification about the loss of connection on the PC was displayed), the USB tablet continued to work stably.
At the moment the connection with the tablet is disconnected, the Internet on the PC also temporarily disappears, as soon as the connection is restored, the Internet continues to work stably.
Hi @samb2023,
Have you tried dragging the opened window to the extension display?
Just open the display settings window so that you can see the position of the spacedesk display from your main display then drag the window to that direction.
I have updated to the latest driver version. I only see the background and the taskbar. when I click on a window title in the taskbar, it controls the windows (hides/shows) on the desktop, but they never show up on the tablet. All I see is the background no matter what screen I have the window on. I tried in extended desktop mode, duplicate mode, and disabling one display. It never shows any active window.
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Hi @tartiak22,
Thanks for sending the diagnostic logs.
Could you please try with the most recent spacedesk Driver v1057 which we recently released and send us the updated diagnostic logs.
Please follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– connect all viewer apps and wait until the disconnect issue happen
– switch Diagnostic Collection OFF
– click Save All Information button (click YES if the message box asks you to restart the console app as administrator)
– spacedesk Driver Console will restart for a few seconds, then proceed by clicking the Save All Information button again
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @titasbog,
Thanks for sending the diagnostic logs.
Unfortunately, some log files are missing (e.g. spacedeskDiag.txt, Debugview.log, etc.).
Could you please try the most recent spacedesk Driver v1057 which we released today and check if you still get the same issue.
If the same issue persist, please send us the updated and complete diagnostic logs.
Hi @flyingmonkey,
Thank you very much for sending the diagnostic logs.
On which display does the offset issue happen?
Is it in your actual main monitor (3440 x 1440)/display 1?
Or is it in spacedesk display connected (display 2 or 3)?
Hi @klopeckx,
For further analysis, could you please send us the diagnostic logs for this issue?
– open the spacedesk Driver Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue (15 sec freeze until it disconnects)
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
when I use wired connection (USB connection), it works fine when I start spacedesk viewer on my tablet before my pc start, but when I turn on the spacedesk after my pc, often it does not work , is there any workaround how to fix this?
Hi @bluescreen_error,
Can you please try the most recent spacedesk Driver v1056 and generate an updated diagnostic logs (via spacedesk Driver Console -> Diagnostics -> Save All Information).
Please make sure that spacedeskDiag.txt will be included in the diagnostic folder.
Hi @ozzymanborn,
Is it a blue screen crash?
Can you please try again with spacedesk installed and save the diagnostic logs?
Just open the spacedesk Driver Console -> Diagnostics -> Save All Information.
PS: Saving all information will take a few seconds, then please send us the whole folder (2023-01-XX-XXXXX-spacedeskRuntimeDiagnostics) which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @flyingmonkey,
Thank you very much for sending a video clip of the issue.
Are you clicking the Flight Simulator buttons from your primary monitor using the mouse pointer of your primary machine?
Next, could you please send us the following:
1. screenshot of the Windows display settings with spacedesk display connected
2. diagnostic logs while offset issue is happening
To generate the logs, please follow the steps below:
– open the spacedesk Driver Console window by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the mouse pointer offset issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @skythera,
We have tried to reproduce this event and it seems like it only happens when you scroll-hold-release in places where the clickable text is located (e.g., Titles/Song tiles/Album names).
This is completely normal as spacedesk reads hold gesture in clickable objects as right-click trigger.
Hi @mastb,
But, is it still the same user account? with only less number of icons?
Did you notice if the other missing icons were being transferred to your other display (e.g.spacedesk display)?
For analysis, could you please send us the diagnostic logs of your primary machine.
Just connect your viewer app (to reproduce the behavior), then open the spacedesk Driver Console in your primary machine, then click Diagnostics -> „Save All Information“.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @titasbog,
For analysis, could you please send us the diagnostic logs of this issue.
– open the spacedesk Driver Console window by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the Display-Off issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Once you’re comfortable with Spacedesk and the remote control binding, unbinding process it would be nice to disable the need for the „Remote control“ popup notifications.
E.g. „The remote control session has finished“ and the „By pressing ‚Take control'“ popups.
At this stage, its just extra button presses 😀
Whenever I use touch input on my android tablet, scrolling down and holding the finger on screen a bit longer opens a right click menu every time. Of all the apps I have tested, It only seems to happen on Spotify. Has anyone else experienced this?
Hi Lea,
I did the steps as requested. But for the SpaceDesk monitor I still only have the Extend and Disconnect choices.
Attached are the new diagnotstic logs, and two screen shots showing the tablet screen is connected fine and that the Duplicate choice is not available.
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