Hi @endah,
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and save the output file (dxdiag.txt)
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Hi louis3z,
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click „Save all information“ and save the output file (dxdiag.txt)
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
<<< Is it in the display settings window? Or spacedesk server menu settings?
Can you specify which settings exactly are you trying to change?
It was the menu Settings: I tried to turn the driver OFF, then it crashed.
<<<< Then try again to click/open the Windows start button.
Problem apparently solved, but pen still too laggy, even with the lowest quality settings all over.
Hi,
I installed spacedesk this morning and it worked perfectly, but when i tried opening it again an error popped up and i couldn’t run the software correctly.
I’ll pin the screen error here: https://prnt.sc/1hm92ex
Hi @seafury,
Did you already tried to switch to desktop extension mode via display settings or display switch as suggested above?
Hi @yfzhao,
Thanks for sending your dxdiag.
Could you please try to updated to latest AMD Radeon Software for your graphics adapter.
You can download it here:
https://www.amd.com/en/support/apu/amd-ryzen-processors/amd-ryzen-7-mobile-processors-radeon-graphics/amd-ryzen-7-4800u
For clarification, so the problem is that you can only cast the screen, meaning you can only duplicate/mirror your desktop screen on your android viewer app, is that correct? MyAARPMedicare
And you want to extend the screen?
If yes, you can easily switch to extension mode via display settings window or display switch (Windows logo + p hotkey -> Extend)
Thank you very much. I am also looking for the same. Can some one please respond.
Hi, @spacedesk Lea
I have updated my windows10 to the latest. And here is the Dxdiag report.
Thanks!!
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Follow-up- if you have splashtop WiredX display, there’s an Advance option in their settings window, make sure to uninstall the Virtual display driver there, then you can use spacedesk after that.
Hi @viviane,
The BSOD occurred when I tried to change Settings in the driver window (primary machine).
Is it in the display settings window? Or spacedesk server menu settings?
Can you specify which settings exactly are you trying to change?
After installing the driver the Win10 starting Menu stopped working. I had to reboot the computer.
Is it consistently happening? Or only after installation?
It seems like a window explorer is crashing or hanging.. To verify, when it happens again please open the task manager then find the Windows Explorer, right-click -> Restart it. Then try again to click/open the Windows start button.
Hi @yfzhao,
Yes, looks like an issue on your Surface GO device.
Please make sure that the system is updated (there’s no pending Windows Update).
And also make sure that your graphics adapter on Surface is updated too.
Can you please send the dxdiag info of your Surface GO?
Just run dxdiag.exe on your Surface GO, click „Save All Information“, then attach the output file (dxdiag.txt) on your next reply.
Please try the Install/Uninstall troubleshooter program from the Microsoft Fix article *just click the link*.
Once you are in the Microsoft Fix article, just click the „Download troubleshooter“ button, and it will download the MicrosoftProgram_Install_and_Uninstall.meta.diagcab, run it and select „Uninstalling“, if spacedesk is not on the program list, just select “Not Listed” then paste the product code of current spacedesk version below.
spacedesk_driver_Win_10_64_v107_BETA.msi:{4C833146-47C8-4A9C-B4B2-0D35B7BE5F81}
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Diese Antwort wurde geändert vor 3 Jahren, 2 Monaten von
spacedesk Lea.
Hi @fred,
it seems that the viewer is continuously trying to reconnect despite the possible error occurring on your primary machine upon connection attempt.
Could you please check if the auto-reconnect is enabled on your iOS viewer app, then disable it and try again to connect. Then let us know if it gives any error code/info with connection time.
Then also check if there’s an error notification on your primary machine upon connection attempt.
For further analysis, could you also please run dxdiag.exe on your primary machine, click „Save All Information“, then attach the output file (dxdiag.txt) on your next reply.
By the way, please update to most recent spacedesk Driver v1.0.8 available on our website.
Hi @jland0001,
For further analysis, please send us the following:
– screenshot showing the color issue
– dxdiag.txt of your primary machine (just run dxdiag.exe on your primary machine, click „Save All Information“, then save the output file (dxdiag.txt)
Hello, I have an iPad 2017 full updated and when I tap on my automatically found PC IP address to connect, it shows this text: „Connected, display off“ or somethings like this. At the same time as I do that, my PC does the unplug sound every „n“ seconds and all the times it does that my resolution change or my monitor shut down. I don’t support Miracast cause I don’t have Wireless module, so I’m obviously trying to connect them with my iPad connected to the USB port.
Thanks for the help.
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Thanks for the response.
I cannot share the details in a public forum. I can send it to your inbox but I am unable to find the link for that in your profile. Please DM me and I will send the info that way.
I think that I found the conflicting software. The software is called Winlock professional. It is a paid security program. You can find it in the below link.
Winlock professional link: https://www.crystaloffice.com/winlockpro/
It does not hang every single time. It would either do so each time or once every 2-3 times.
Winlock professional conflicts with Internet Explorer but it does not hang the Explorer.exe.
Maybe a newer version would not conflict with it but I just have an old version and an upgrade is not free.
Space desk connects normally when I disable the Winlock. Which is a workaround.
Please let me know if you need more information.
Will it always be free or is that just during the Beta testing phase?
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Diese Antwort wurde geändert vor 3 Jahren, 2 Monaten von
Johncoool.
The zipped file exceeds the allowed size.
Can confirm the bug is fixed in 1.0.8. Thank you so much!
Can’t wait for pro version release so I can support spacedesk team.
I can’t do these steps because I have no idea what the fuck Microsoft Fix is and I can’t find it anywhere.
Hi Lea,
I get the exact same message when I tried to use the 1.0.7 .msi file.
I’ll try the other things you mentioned and see how things go.
Hi @johncoool,
Thanks for the info. We will try to reproduce it.
For further analysis, could you please send us the dxdiag of your Windows 8.1 machine?
Just run dxdiag.exe on your primary machine, click „Save all information“ and send us the output file.
Can you also quickly try with v0.9.73 if the issue is also present. You can download it here.
Hi @a_mad_denial,
please try the following:
– use v1.0.7 installer available here to uninstall the current version on your machine
– try the Troubleshooting Uninstall – Step 2:Try Microsoft Fix chapter in our user manual
If problem still persist, please send us the following for further analysis:
– run dxdiag.exe on your primary machine, click „Save all information“ and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
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Diese Antwort wurde geändert vor 3 Jahren, 2 Monaten von spacedesk Lea.
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Diese Antwort wurde geändert vor 3 Jahren, 2 Monaten von spacedesk Lea.
Hi @jokysatria,
Please try our most recent spacedesk Driver v1.0.8 available on our website https://forum.spacedesk.net.
Then let us know if the settings menu issue is now fixed.
Hello spacedesk Lea, it’s working now there’s no more color issue after I disable the 10-bit pixel format.
Thank you very much!
Hi @yuqi,
Are you using the most recent spacedesk Driver v1.0.7 from our website https://forum.spacedesk.net?
What is your secondary machine? Android/iOS/Windows?
For further analysis, could you please run dxdiag.exe on your primary machine, click „Save All Information“, then attach the output file (dxdiag.txt) on your next reply.
Hi @viviane,
Thanks for sending the dxdiag files.
Please save the dump files in one folder, then right-click Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
By the way, when did the BSOD (blue screen of death) exactly happened?
On your web site: „splashtop wired XDisplay needs to be uninstalled (it still installs an incompatible old legacy WDDM Filter Hook driver which cannot coexist with other similar products like spacedesk even though it doesn’t even seem to use this old driver any more).“
In Slashtop’s program, in the Advanced, section there is an option to install and uninstall their virtual display driver. If the virtual display driver is uninstalled then SpaceDesk works fine. There is no requirement to completely uninstall slashtop.
Hi @cipoci,
Could you please send the updated dxdiag info with updated graphics adapter driver?
Hey Lea, Yep, everything works as expected. Thanks!
UPDATE
Hi @Lea
I’ve tried to check whether my laptop can connect to other monitor or not
By pressing the “ windows + p “ button “ and it said it can’t.
So i checked on device manager and my display driver was microsoft basic,
so i updated the driver and now it can connect to other monitor.
I don’t know that would fix the issue or not, to be more sure i would like
to hear your analysis as well.
Thank you.
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Diese Antwort wurde geändert vor 3 Jahren, 2 Monaten von
Cipoci.
Hi @viviane,
We are currently fixing it on server side.
We will let you know as soon as we have new version for you to test.
As for the BSOD (blue screen of death), when did it exactly happened?
Could you please send us the following for further analysis:
– run dxdiag.exe on your primary machine, click „Save All Information“, save the output file (dxdiag.txt)
– most recent dump file (*.dmp) of your BSOD with spacedesk which is located in C:\Windows\minidump folder.
I’m still experiencing this problem and would like to pursue it. I’m running the viewer on a Samsung S7+.
my Windows machine is using Beta Version 1.0.7
Android is using v0.9.73
I’ve rebooted and I’ve explicitly run services.msc and restarted the spacedesk service. Still to no avail.
I have been using and updating Spacedesk for about 2 years so far.
I am using it between Windows 8.1 and Android Lollipop.
It was more stable a while ago at around version 0.9.44 .
The current issue now is that as soon as I connect the Windows explorer hangs and I need to restart the explorer.exe and sometimes it would keep on hanging until I stop the Spacedesk service and starting it again.
This issue showed up in the past 2 updates. I am not sure if this issue started after I did a Windows update or just from the latest Spacedesk updates. I do have over 50 programs running in the background as well but even with it, it was always more stable than it has been lately.
Spacedesk has been at Beta for a several years since it started. I assume that is because it is not easy to get it to be 100% stable. Will it always be free or is that just during the Beta testing phase? (All other similar products are not free).
Let me know if you need more information. I will most probably be downgrading it back to an older version by the end of this week.
The Graphics card is Intel.
Spacedesk an amazing program, just needs to be more stable.
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Dieses Thema wurde geändert vor 3 Jahren, 2 Monaten von Johncoool.
Hi @cipoci,
Is spacedesk installation always turning off your laptop monitor?
Did you try it for several times and get the same issue?
For further analysis, could you please run dxdiag.exe on your primary machine, click „Save All Information“, then attach the output file (dxdiag.txt) on your next reply.
The second screen connects properly and the mouse input also works, but not the touch, neither the pen. However, the spacedesk Driver window in the primary machine (Win 10) shows „No remote connection“, and nothing happens when I try to change the „Settings“ to, for instance, OFF. I receive a popup message „Dou you really want to disable…“, I choose „Yes“, but nothing changes. The tablet is connected through wi-fi hotspot, and everything is updated (NVIDIA driver 471.41)
NoPenNoTouch.
Not sure is after update problem or what my device cant detect server ios/android also cant detect hwo to fix it
Hi @zyx,
We have checked with Google Chrome and there’s no issue with downloading our spacedesk Driver installer from our website https://forum.spacedesk.net.
Can you please try again or maybe try with other web browser (e.g. Microsoft Edge)?
Hi @mr-h,
For clarification, so the problem is that you can only cast the screen, meaning you can only duplicate/mirror your desktop screen on your android viewer app, is that correct?
And you want to extend the screen?
If yes, you can easily switch to extension mode via display settings window or display switch (Windows logo + p hotkey -> Extend).
Hi @jokysatria,
We are currently fixing this issue.
We will get back to you as soon as we have new version for you to test.
In the meantime, restarting the spacedeskService instead of reinstalling the spacedesk driver might help.
Just run services.msc on your primary machine, find spacedeskService then right-click restart it.
Hello, dear developer;)
I’m a user from China. I found a problem when using it
Environment: win10 (main display, spacedesk version 1.0.7), Android (secondary display, spacedesk version 0.9.55)
There was no problem with NVIDIA driver version 27.21.14.6647, but after I upgraded to version 27.21.14.7141, I could only cast the screen on Android instead of clicking the mouse on the control installation. I don’t know if it doesn’t support the latest version of driver. I can only return NVIDIA driver version 27.21.14.6647 (solved the problem)
PS: when will the official version come out? expect
PS:The above comes from translation software
I experienced exactly the same issue. Downgrading to a previous, working driver version (1.05) haven’t solved.
Thanks for the info.
We are currently looking into it. It seems like a bug on our latest spacedesk Android viewer app.
The fix for this issue will be available in the next version of android viewer app.
Thanks for the info.
We are currently looking into it. It seems like a bug on our latest spacedesk Android viewer app.
The fix for this issue will be available in the next version of android viewer app.
Hi @firefall,
Thanks for sending the requested files.
The dump analysis shows a crashing Intel Graphics driver (igdkmd64.sys).
We can’t tell if it was the spacedesk driver that causes it to crash, there’s not much details in the (stack) trace.
In any case, spacedesk bugs on our Windows 7/8.1 driver will not be fixed any more.
Further improvements (e.g. bug fixing and feature implementation) on Windows 10 spacedesk driver is our priority at the moment.
If you like, you can upgrade to Window 10 and the BSOD (blue screen of death) will most likely gone.
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Hi, I was able to use my Samsung Galaxy Tab S6 Lite S-Pen yesterday. However, the feature can not be and it prompts up the msg.
Unsupported feature on server-side
You cannot use the stylus feature with your current Windows-PC spacedesk Driver.
Thereafter, I have download and install the latest version of spacedesk v1.0.7. However, the issue remains unresolved. Please help.
Thanks for the reply. At least I now know that I am not doing something wrong.
Is this likely to change in future? My expectation would be that the mouse pointer becomes active on whichever screen I touch.
Anyway I am still very happy with Spacedesk as a multi-screen solution 🙂
Hi @downed_aviator,
Yes, as you have observed that is the current design of Touch feature in the current spacedesk Beta version.
The actual touch screen (no more mouse pointer) will be supported on first connected viewer app.
Then on the next viewer connection it will use the old spacedesk absolute touch (with mouse pointer visible).
Hi @firefall,
Please make sure that you have an updated graphics adapters – Intel HD Graphics 3000, NVIDIA NVS 4200M.
For further analysis, could you please send the following:
– run dxdiag.exe on your primary machine, click „Save All Information“, save the output file (dxdiag.txt)
– most recent dump file (*.dmp) of your BSOD with spacedesk which is located in C:\Windows\minidump folder.
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Hi @finn775,
Current spacedesk version does not support remote sound/audio yet.
This is already in our to do list but has low priority at the moment.
We are currently very busy with higher prioritized features and bug fixes.
Hi @mrjtrix,
We are glad to hear that the issue on your side is now fixed with our recent iOS viewer app release.
