Hi @nhan,
Thank you very much for sending your diagnostic logs.
However, some information was not captured by the logs you sent. Could you please send your diagnostic logs again? This time, while the diagnostic is running, try to reproduce the black screen issue.
just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer and reproduce the Black screen issue
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
I’ve already calibrated it multiple times.
Pen sensitivity works until I put too much pressure on it, then it seems like it loops around to the smallest size again. I’ve fixed it by turning the volume on my tablet down a little bit though.
I’ve used Krita and microsoft whiteboard with it on my PC. Neither worked properly until I turned the volume down. I tested it on my tablet with IbisPaint and the pen worked properly with the volume turned all the way up.
Hi @the_flue,
We’ve recently released a new spacedesk iOS Viewer on the App Store. This version contains a potential fix for the non-working backspace and enter keys. Please try it on your end and let us know if it resolves the issue for you.
Hi @yesiamanerd,
Are you using Extend mode? Could you please try hovering your mouse or a window far beyond your primary screen and check if it will be visible in your secondary screen?
Could you also check the status of spacedeskService.exe in the Task Manager under ‚Processes‘ or ‚Details‘ while the issue is happening?
In the meantime, there are a few things you could try:
– Please make sure that your Graphics Adapter driver is up to date. If it’s not, please try to update it to the latest version.
– Could you please try the ‚Clear spacedesk settings‘ and ‚Clear Windows Display Settings‘ buttons in the spacedesk Driver console?
– Please note that we recently released new versions for the Windows 10 viewer and Android viewer. Also, make sure to update your spacedesk Driver to v1075.
Hi @23ggg,
The fix for this issue has not been released yet, as it is still undergoing review and further testing.
less frequently
but exist
the bug keeps exist after update client and serve (restarted both)
Here’s a video explaining it a little more. The thick lines are when I have no pressure put on the pen, the thin lines are where I put pressure.
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Diese Antwort wurde geändert vor 1 Jahr von
Mittens4958. Grund: Video was too large, optimized it
I’ve been using spacedesk for awhile now and for some reason if just don’t want to show display this has happened once before but I fixed it by updating my Nvidia drivers but unfortunately I don’t have an update this time and dont know how to fix it also it pc really lags when i activate it which doesn’t usually happen.
when i use spacedesk my tabs never show or my mouse does anyone know how to fix this problem i have?
Hi @dougw03,
A new UWP viewer has been released in the Microsoft Store. It includes a potential fix for the app hang upon power resume, also check if the viewer is still getting stuck in black screen upon waking it up.
Looking forward to your feedback!
thx christian, actually i just restarted my phone and its fixing himself so 😀
Hi @namanyakape,
Could you please check the following:
– open the Windows Display Settings on your primary machine and check if the spacedesk display is detached/grayed out, and if it’s detached just attach it by selecting extend or duplicate
– check for any incompatible software, just run the spacedesk Driver Console -> Diagnostics -> Incompatible Software Products
also, we just released a new spacedesk Driver V1075 (which can be downloaded on our website: https://www.spacedesk.net/ ) and Android Viewer on the playstore. Please make sure to update to their latest version.
Hi @farres-bakeer,
We have released a new spacedesk Android viewer in the Play Store. This release contains various bug fixes, including the app crash when Sonarpen is enabled during USB connection. Please try it on your side and let us know if this fixes the issue for you.
Hi @dougw03,
We have just released a new spacedesk UWP viewer that contains a potential fix for this issue in the Microsoft Store. Please update your viewer and let us know if it resolves the issue.
We look forward to your feedback.
Hi!
We have just released a new spacedesk UWP viewer that contains a potential fix for these issues in the Microsoft Store. Please update your viewer and let us know if it resolves the issues.
We look forward to your feedback.
Hi!
Thank you very much for sending your dxdiag info.
We were able to reproduce a crash, which may possibly be the same issue you are experiencing. We will continue investigating this problem and will inform you of its progress or if a fix has been made available.
Hi @st-destiny,
iOS USB cable support will be available very soon (expected late 2023)
In the meantime, Please check if your iOS device supports USB Tethering.
if yes, you can try connecting via iOS USB tethering.
Please check the ‘Connecting a New Display Monitor Over the USB Cable’ -> ‘USB Tethering (iOS and Android)’ chapter in the user manual –
https://manual.spacedesk.net/USBTetheringiOSandAndroid.html
DXDIAG information attached.
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USB integration for iOS is something I believe is essential. Currently, my device is situated quite a distance from the router, which results in noticeable lag. I’m eagerly anticipating the release of USB integration for iOS. Can anyone provide information on when this feature is expected to become available?
Hi @crazynou,
We have just released a new spacedesk Driver v1.0.74 on our website. Please try it and let us know if it fixes the issue.
Looking forward to your feedback.
Hi @admineon,
Thank you very much for sending the required file.
We will continue to investigate and try to reproduce this issue, we will inform you of its progress or if a fix has been made available for this issue.
Hi @sphoofxd,
While there are numerous potential causes for BSOD, we can minimize the risk by downloading the spacedesk driver from our website and ensuring that you are using the latest spacedesk driver version. It is also recommended to update your graphics adapter to their latest version before using spacedesk.
For further information on how to set up spacedesk, please refer to the chapters underneath ‚INTRODUCTION AND SETUP‘ page in the instruction manual –
https://manual.spacedesk.net/INTRODUCTIONANDSETUP.html
Hi @admineon,
For further analysis, please send us the dxdiag info of your secondary machine where the crash occurs.
just run dxdiag.exe on your primary machine, click “Save all information” and send us the output file. (dxdiag.txt)
Hi @dougw03,
We moved this UWP viewer crash issue from the original thread to avoid confusion.
To give you an update, we were able to reproduce a similar issue with this UWP viewer crash and will continue to investigate further if it is the same crash that is happening to you. We will inform you of its progress or if a fix has been made available for this issue.
Hi @spacedesk-marcel, @spacedesk-christian,
Thank you for your willingness to help me solve my problem.
I would exclude Windows Firewall and Antivirus, Spacedesk is added to the exceptions. I have the router from the network operator, and I cannot change any settings.
I checked the HTML5 Viewer connection, and unfortunately it doesn’t work. But as in the case of Spacedesk Driver Console, HTML5 connects via the cellular network (mobile data).
I don’t know what other changes may have occurred on my network, maybe the operator changed some settings.
Thank you and best regards
Thank you very much for previously sending in all your logs. We can see that spacedesk native USB connection is failing indeed with an unspecified error. It is very strange to see USB Tethering work while our native USB connection does not work. Does this happen on both of your Android devices? On your Redmi Note 8 Pro and your Prestigio MultiPad. Could you maybe also try a different cable? We never had any report of such a problem. If anyone else experiences a similar problem, please also reply to this thread.
We are closing this thread to avoid further confusion. Two different unrelated topics were mixed:
– spacedesk natice USB connection issue.
– WiFi immediate disconnect.
We will create a new forked thread for each one of the two.
Thank you very much for previously sending in all your logs. We can see that the initial connection was successful, but then immediately spacedesk driver software on Windows Primary Machine reports „Connection lost“. Currently, we cannot find any reason for the lost connection inside our software. Maybe your router or your Windows Firewall or your Antivirus got an update? Or can you think of anything else that has changed in your wireless network environment? Currently, we can only think of one further experiment to poke around in your wireless network environment on our side: Can you try to connect via HTML5 viewer from your Android device? (Link: http://viewer.spacedesk.net )
Note: Please make sure to clear your browser’s cached files, images and cookies first before accessing the HTML5 Viewer.
Only if this is successful, we can further analyze in our Android software if there is still any hidden disconnect problem.
Hi @spacedesk-christian,
Spacedesk version 1067 worked without any problems as I remember until Monday (11/09/23), the next day I couldn’t connect. I noticed there was a new version and installed it, but it didn’t change anything.
In the case of a USB connection, I followed all the steps in the manual.
Today I managed to connect via USB with (USB Tethering) enabled.
The connection via the cellular network was wireless (mobile data), with WIFI turned off.
Hi Christian, FYI the viewer app crashed again this morning. This time I unplugged my server PC, used it for about an hour then it went into hibernation mode, plugged it back in to thunderbolt dock (with ethernet crossover) and it booted up. On the client PC, it was on the auto-reconnect screen then when the server finally loaded, the client crashed and I had to reopen the viewer UWP app. It auto reconnected and everything worked as expected.
Hi @dougw03,
Thank you very much for sending additional information,
Re #1, Could you try changing your Wall dimension to 2880×1920, then do the same resolution to your Videowall Client settings.
For assistance, please refer to the attached Screenshots.
note: you have to hit the enter key per textbox (Width/Height) for the measurement to apply
Could you also check again with the -1 disconnect delay? you need to hit the enter as well for this setting to apply
FYI: We just released a new spacedesk UWP viewer on the MS Store. please update your viewer and use it to test the above suggestions.
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Hi @spacedesk-christian,
I have the latest versions for Android and Windows, I have cleared all data on my smartphone, the problem still exists.
In the case of a USB connection, I don’t know if anything was saved in the diagnostics because I did not notice any reaction of the application to connecting the cable (I am sending the attachment).
I’m surprised why image transmission works via a cellular network.
I don’t know why, but when I had „Internet Protocol version 6 (TPC/IPv6)“ checked in the network card settings, in the Spacedesk driver console, in Communication interfaces>Network adapters>I had the address from the version 6 protocol, when I disabled this protocol in the settings I got an address in version 4 (TPC/IPv4).
I thought this would solve the problem, but unfortunately it didn’t help. This change did not affect your cellular connection.
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Hi Christian, I tried the latest app and am able to interrupt the auto-connect now, thanks for fixing this! Please kindly consider my request for larger/scalable UI elements. Thank you
Hi Christian,
Re #1, I am using the default resolution (no custom) for surface pro 8 (2880×1920). I tried your suggestion but it didn’t seem to work. My viewer and server are both the latest version updated today. See attached screenshot of both monitor.
Regarding the disconnect, I forgot to add more details because my post kept getting rejected. It seems to be working fairly consistently now. I’d say 1 out of every 10 tries I will re-maximize the UWP viewer and it will open for a split second then the app will close entirely. I cannot seem to pinpoint exactly when this happens but I will report back if it starts happening more frequently. I also just updated the viewer so maybe this issue will be fixed now.
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Diese Antwort wurde geändert vor 1 Jahr von
dougw03.
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Hi @dougw03,
We just released a new spacedesk UWP viewer in the MS Store, it includes a potential fix for #2. Please Update your UWP and let us know if this new version fixes the issue for you.
Hi @dougw03,
Re #1 – Are you using a custom resolution in your UWP viewer?
what resolution are you using?
could you please try assigning your viewer to a videowall, then go to ‚Videowall Client Settings‘ > Click ‚Float wall preview‘ > check the resolution indicated in the floating wall window > use that resolution instead of your Viewer monitor’s resolution.
note: you have to hit the enter key per textbox (Width/Height) for the measurement to apply.
Could you perhaps check the following as well?
-Make sure that your UWP is updated to the latest version. We recently released a new version in the MS Store.
-Also, your spacedesk Driver to v1.0.73
BTW: Just to be clear, does your UWP viewer fail to reconnect when put to maximize?
Re #2 – Thank you for providing information about this software, we will conduct an investigation about this problem.
On the other hand, spacedesk Videowall is already disabled by default upon installation.
Hi @crazynou,
Thank you for sending the requested files.
However, we would like to ask for the setupapi.dev.log file again. It is located in C:\Windows\INF and send it to us in your next reply.
On the other hand, Could you also go to Device Manager > click the ‚View‘ menu, then choose ‚Devices by connection‘ and ‚Show hidden devices.‘ > Check for any spacedesk drivers that are installed. If there are any, please try to uninstall them by right-clicking the driver. Make sure to check the ‚Attempt to remove the driver for this device‘ checkbox > click Uninstall > Go to the ‚Action‘ menu and click ‚Scan for hardware changes.‘ > check if the Spacedesk drivers are still installed in Device Manager and see if it takes too long for the scan to complete.
For assistance, please refer to the attached Screenshots.
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Hi Christian, every time I tried to reply to your post it would never go through so I took a screenshot of my text and attached here.
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Diese Antwort wurde geändert vor 1 Jahr von dougw03.
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Hi @spacedesk-christian,
I added spacedesk to the exceptions and also tried with the antivirus disabled, the problem still occurs.
Nobody has ever reported such a problem. If it continues after spacedesk is uninstalled, then it is very unlikely that it is related to spacedesk. Still we would like to troubleshoot as far as possible. First question: Did you already try if rebooting the machine fixes the flickering? Did you already try if updating your graphics drivers fixes the flickering? To help us understand your environment, please run dxdiag.exe (just type in „dxdiag“), click the button „Save all information“ and send us the resulting text file. Could you also send us a video of your flickering. This might give us an idea of what kind of problem you are facing.
Hi @dougw03,
Thank you very much for the additional information.
Re#2: We already have a potential fix for this. We will inform you once it becomes available for download.
Hi @jordzus,
Could you please try adding spacedesk or C:\Windows\system32\spacedeskService.exe in your AVG Antivirus exception list and check again if the Issue is still happening.
Hi Christian,
Re #1 Indeed please see attached screenshot to give you some perspective. The connection boxes are simply too small for my fat fingers :D.
Re #2: This is a bit of a unique situation and somewhat nuanced. I am using an ethernet crossover connection between my PC’s for spacedesk. I need to manually switch my thunderbolt dock depending on which PC I want to use as my primary. However, when I switch PC’s and am only using one PC then my crossover cable is essentially looped back into itself. This is the only way to make it easy to switch between PC’s with just one thunderbolt cable. This however causes my spacedesk viewer app to freeze up and I cannot click the disconnect button in the viewer. The only way to get around this is either I have to force close the app or wait a couple minutes for it to finally time out. Let me know if this is clear
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omg, ty for explaining this problem
i coudnt understand why tablet’s screen is black
Hi @dougw03,
Thank you very much for your input.
There are just some things we would like to clarify.
in #1. Do you mean that the display/icons of your primary machine are too small when displaying in the UWP app?
for #2, „it takes forever to exit spacedesk viewer“ does this happen whenever you try to click the disconnect button of the viewer?
Hi @jordzus,
We just moved our conversation to a new topic; we can continue discussing it here.
To further Analyze the cause of the network bandwidth notif with blackscreen problem, could you please send us the Diagnostic logs of this Issue?
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
I have set Videowall disconnect delay to -1 and my monitor is unassigned under videowall. If I assign the monitor then the screen has issues. The UWP app still disconnects if I don’t have the app open and maximized. Do I need to have my PC assigned to a videowall for the timeout settings to take effect? I cannot disable videowall due to the aforementioned IT software.
Hello,
Your software has been a great boost in my productivity and made my surface pro as a 2nd monitor so much more valuable. There are a couple of improvements I wanted to suggest to the Windows UWP viewer app:
1. For the main screen, can you please increase the size of the UI elements or scale them based on how many connections are available? I have one server PC but there are two options to connect (ethernet or WiFi). I use a Surface Pro with touch screen and I frequently accidentally tap the wifi connection instead of ethernet because the button is so small. Only about 25% of the space in the GUI is being used and it would be a huge help to scale these elements so that the buttons are larger.
2. Startup auto connect does not allow for interrupts. I would like to have spacedesk auto connect via ethernet, however, when I am not connected to ethernet, it takes forever to exit spacedesk viewer because it’s constantly trying to reconnect. I have to wait for things to timeout or force close the app to cancel this. Please allow me to cancel the auto connection.
Thanks
-Doug
Hi, I started using this software and i found a great software for my needs.
Everything works as expected. For now I’m using it with my android tablet (a galaxy tab s6 lite) as a third monitor, placed under my main monitor.
I only encountered a problem, I suppose I’m not the only to face with this: when my pc turn off displays, spacedesk client shows a message with „display connected off“ (this is good). But the tablet keeps display on forever and the internal sleep timer for the display doesn’t work as expected. I know this is intended, but it could be great to have the option to turn off that message and let the display to turn it off with internal sleep timer. At least as an option.
I know I can turn the display off manually but it’s less convenient (I could forget about it and walk away and it would stay the display on for a long time).
The best thing could be an option to disable after a time the message of display off, but mantain the connection in background. Maybe when connected to usb-cable too (better solution than wifi I suppose).
Sorry for this long message, I hope I don’t bother with it.
