Suchergebnisse für ‚1‘

[spacedesk Lea]

Hi @motto5476,

Thanks for sending the msi trace.
We are currently, analyzing it.

Can you please download the Microsoft Troubleshooter program here:
https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

Run the “MicrosoftProgram_Install_and_Uninstall.meta.diagcab”, select Installing.
If “spacedesk Windows DRIVER” is not on the program list, just select “Not Listed” then paste the product code of spacedesk_driver_Win_10_64_v1040_BETA.msi here: {A7749853-C2A7-4313-B46F-11AECF983D62}

After that, please reboot your primary machine then try again to install the latest spacedesk msi installer from the website.

[daveighka]

Also, here is more information for your knowledge:

Primary Machine
– operating system Windows 10 – will be Windows 11 tonight
– graphics adapter – Nvidia
– network connection type – wireless (I would be willing to use USB if it will easily resolve this, and provide a better faster connection between devices

Secondary Machine
– Viewer type – Samsung tablet
– network connection type – wireless (same network as primary machine)

[daveighka]

Hello & thank you for your help in advance!~

I just downloaded spacedesk on both my desktop and tablet, and shortly after connecting my tablet got an error message error code 2-5-6 and error info 0-5-8. Can someone please help me? It only connects between 30 seconds and a minute and then I either have to reconnect, or the network gets lost and I have to restart my tablet. I have Windows 10, about to update to Windows 11 tonight…

[spacedesk Lea]

Hi @motto5476,

Thanks for sending the logs.

For further analysis, please download the spacedeskMsiTraceGenerate.zip here:
https://www.dropbox.com/s/vr17lj6n63k52rh/2022_spacedeskMsiTraceGenerate.zip?dl=0
– extract the zip file
– copy the most recent spacedesk msi installer inside the folder then click the get_trace.bat
– the script will prompt you to enter the msi file name then press enter
– it will run the spacedesk installer until you encounter the error
– please send the spacedeskmsi_trace.txt generated inside the folder

PS: We moved your comments in a separate topic to avoid confusion.

[abossart]

Hi

Attached the config with auto-rotation. Here the screen of the iPad rotates if I turn it 180 degrees which is correct. But it also rotates the PC screen. The PC screen shouldn’t rotate and stay firm.

If I disable rotation then the iPad screen doesn’t rotate which is not what I want.

Thank you

Albert

[Hhh]

Error Code: 1-2-0
Error Info: 0-3-4
Connected time: 00:00:01

[abossart]

1. you are right swapping the iPad from left to right side of the PC worked then with moving the cursor to iPad.

2. the problem is that one should be able to rotate the iPad independently. The PC display should not rotate at all. I need to rotate the iPad if I want to write on the iPad as the case cover elevates the iPad at the back a little so that I can write easely. If I then want to use the iPad for a meeting presentation I’ve to rotate the iPad so that it stands freely on its free stand

3. Yes one can start the Console manually but you need to remember to set “Spacedesk ON” after you launched the Console. This should by default be to ON – or at least have the choice to set the default value.

Thank you!

Albert

[spacedesk Lea]

Hi @borsentesi12gmail-com,

Wired connection via HDMI cable is not possible.

To improve the performance, you can try any of these connection type (whatever is applicable in your setup):
– WiFi Direct/Wifi Hotspot (for Android/iOS/Windows client device)
– USB Tethering (for Android/iOS client device)
– Network Cable / crossover ethernet (for Windows client machine)
– Android Debug Bridge Cable (for Android client device)

For details, please check Performance tuning -> Network Bandwidth chapter in the user manual https://forum.spacedesk.netuser-manual/.

[spacedesk Lea]

Hi @abossart,

1. Are you sure that you cannot move the cursor to your secondary display?
Did you check the display position (via display settings window) if you are moving the cursor/window in the correct direction?
Maybe your second display is on the other side of your primary display?

2. If auto rotation is ON and spacedesk display is set as Desktop Duplication/Mirror, once you rotate your secondary display it will also automatically rotate your primary display.
Make sure that you rotate your iPad device in landscape orientation.
Can you maybe send us a picture or short video of your spacedesk setup showing the rotation issue?

3. You can search and access the „spacedesk Driver Console“ via Windows start menu in case automatic start is disabled.

[abossart]

Feature full software to mirror PC display on my iPad 11 iOS 15.4.1. I’m using for presentations a free stand for the IPad. So I need to turn the iPad by 180 degree. The display is then upside down on the iPad. If I set alternatively the auto-rotation feature it turns also the display of the PC and you can’t read the PC display anymore. Would be could if you could fix that. If one rotates the iPad the display should also rotate. But the PC display should always stay firm and not rotate. Thanks if you can help!

[abossart]

Hi

Working on a PC with iPad 11 as 2nd screen. When being in a PowerPoint presentation and being in Presenter Mode on PC and moving another open document (eg WORD or anz other) to the 2nd screen (iPad) it can be viewed well on the iPad but the cursor doesn’t move to the iPad screen. So the iPad can’t really be used in Extended Mirroring mode.
Would be great if you could fix it.

Thank you!

Albert

[opensorce]

Downloaded Spacedesk and ObjectDock ($5) for the sole purpose of creating a persistent app and shortcut launcher to use on a small tablet.

The tablet is low hardware Onn tablet with Android Go ($50 at Walmart). I installed Spacedesk and it behaves as a third monitor. Such great software! Setup is basically effortless. I couldn’t believe how easy this setup was.

The PC is a Ryzen 5 system with Windows 11.

I installed ObjectDock on the the PC and setup a tabbed dock (one tab) with shortcuts to various apps. Because of Spacedesk The touchpad works as it should and it’s the perfect touchpad app launcher for my rig. Very handy and worth every penny!

Pictures: https://ibb.co/3pwqGsF

[spacedesk Lea]

Hi @astrosert,
Can you please check on your Windows 10 tablet display settings if the rotation lock is ON or OFF?
Make sure that it’s ON, then try to rotate the secondary display manually via display setting -> Orientation mode in your primary machine.
FYI: Current spacedesk Windows Viewer (7/10) does not support auto rotation yet.

[spacedesk Lea]

Hi @felipes1603,

1/4/5. We are not actually sure if USB tethering speed will depend on what type of cable and port you are using.
Based on our observation on our side, spacedesk performance (in USB tethering connection) is the same regardless of USB cable type and port.
We also don’t know if the network speed can be increased, we always get 425 Mbps speed on our side.
And even if we manage to increase the speed, spacedesk only supports 30-60 fps fixed in the settings.

2. This seems to be a Windows behavior.
There are some suggestions here that you might want to try:
https://superuser.com/questions/729305/prevent-windows-from-creating-new-network-names-when-tethering-with-android
https://answers.microsoft.com/en-us/windows/forum/all/usb-tethering-creating-new-names-each-time/3b360d02-578c-46eb-b155-1d899775f29b

3. It’s not yet finalized, but the Viewer Pro version will probably include some performance improvement/feature e.g. hardware accelerated image encoding, native USB cable connection support.

[spacedesk Lea]

Hi @libo,

Thanks for sending the memory dump file.
Based on our analysis, the problem seems to be the USB driver used by the mobile phone for USB Tethering (Remote NDIS).
This is actually a known BSOD issue in spacedesk (with USB tethering connection), please check Troubleshooting -> Critical Errors -> Windows 10 Crash with BSOD (Blue Screen of Death) https://forum.spacedesk.netuser-manual/#item_483.

Can you check if there is maybe a newer version of this mobile phone USB driver (via Windows Update) and try to update?

PS: We have attached the dump analysis in case you want to check.

• Diese Antwort wurde geändert vor 2 Jahren, 4 Monaten von spacedesk Lea.

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[libo]

The latest BSOD showed ntoskrnl.exe was missing, then DirectX Repair Tool 4.1.0.30770 Standard Edition was patched with a software.There are 180 file bugs patched ；The system is up to date, should the then DirectX Repair Tool be built into the installer?

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[libo]

My blue screen file has 1.2G, let me send a temporary link http://tmp.link/f/627a5f998aefb 24 hours Blue screen analysis screenshot

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[spacedesk Lea]

Hi @brad,

We don’t actually know if spacedesk supports Nvidia Surround feature, we have never tested it due to lack of resources.
For further analysis, could you please send us the diagnostic logs for this issue?
JUst follow the steps below:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue (please try with smaller resolution e.g. 1024×768)
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

If possible, can you also maybe send us a short video while reproducing the issue?

[spacedesk Lea]

Hi @haveit,
Thanks for the feedback.
Could you please try this new test binary here: https://www.dropbox.com/s/nq8ex5oq48ka1rq/spacedeskWindowsVIEWER.exe?dl=0
Then check if it will work now on your secondary machine.

[spacedesk Lea]

Hi @alfredo_c and @jamessprag,

Thank you very much for sending the requested screenshots.

Please try all of our suggestions below:

1. We have done a quick research and found a quite similar issue in the lenovo forum site.
Could you please try updating your Yoga C640’s GPU, Intel Chipset, Intel Sensor Hub and Yoga Mode Control Application drivers as suggested posted by a Lenovo support here: https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Notebooks/Yoga-C640-13IML-Touch-screen-not-working/m-p/5095730?page=1#5413877

2. Open the Device Manager the try to disable-enable the touch device underneath Human Interface Devices.

3. On Device Manager, please try to reinstall the devices underneath „Other Devices“.

4. Run system file checker to repair missing or corrupter system files. Just run Command Prompt as Administrator then type the command: sfc /scannow
reference: https://www.windowscentral.com/how-use-sfc-scannow-command-fix-problems-windows-10#sfc_repair_windows10

[spacedesk Lea]

Hi @mortimar,
Apologies for not getting back to you.

We have checked dxdiag, we are not sure if it will help but maybe you can try the following:

1. update your Intel(R) UHD Graphics 620 driver, just download the latest driver from their website or via this
link https://www.intel.com/content/www/us/en/support/detect.html

2. We also noticed a Citrix Indirect Display Adapter on your machine, is it still active in your machine?
Can you maybe try to disable it temporarily?
And check is it will make any difference in the taskbar behavior when using spacedesk

3. Can you maybe try some of the suggestions here (especially #1): https://www.laptopmag.com/articles/windows-taskbar-wont-auto-hide

[spacedesk Lea]

Hi @libo,
Thanks for sending the diagnostic logs.
Could you please check and send us this dump file (if available) located in C:\Windows\Minidump\050822-89968-01.dmp.

[gennady46]

Hi, I have upgraded Space disk on my PC to latest version (1.0.40), and I tried to connect, but could not, I have started a server on

my PC but could not find any server on the tablet or iPhone.

Get back, thanks.

[morTimar]

Hello spacedesk-team,

I want to bring that up again.
Just updated to 1.0.40 on Win10 and using an Android Tablet with the latest app too.

Still having the issue with the broken taskbar not automatically hiding while using spacedesk connected through Wifi.

A few posts back I post the requested dxdiag file. Did that help?

Can you give me any other tips?

Can I help you with other inputs to get this fixed since only a reboot is helping.

Thank you very much.

Bye morT

[libo]

I carefully read the document instructions, and then tried various ways to replace the USB program to replace the motherboard program.Upgrade to Microsoft 11 OS and then reduce the screen resolution refresh rate.During this period, I carefully observed the fluctuation of CPU memory and graphics card, and found that it had nothing to do with these three, sometimes simply moving the mouse can cause blue screen.Sometimes it can be used for three hours through the USB connection, during which time I use nearly 300MB of high-definition Blu-ray bandwidth and nothing happens, but when the mouse is moved, that is, when the operation is performed, then he will blue screen, sometimes 10 minutes. It will blue screen, and sometimes it will only blue screen after 3 hours. During this period, after 20 to 30 minutes, the sound and the picture will not be aligned, and then I will close the video software and reopen it. I also tried disabling spacedesk’s own mouse and keyboard controls to no avail. The blue screen keeps appearing.

• Dieses Thema wurde geändert vor 2 Jahren, 4 Monaten von libo.

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[eauria]

My apologies, old eyes. Android v11, native res: 1200 x 1920. I will get you the debug info ASAP. It’s 11:58 CA. time. Beauty rest required. BTW, 40 years around the IT biz. Knowledge is power. You can save time on basic instructions.

[spacedesk Lea]

Hi @eauria,

Is the android version 1.1 or 11?
What is the native screen resolution of your Samsung Galaxy Tab A device?

For further analysis, please send us the diagnostic logs. Just follow the steps below on your primary machine:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the screen update issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[eauria]

Hello, First off, I’d like to thank you for your community contribution. And if the least I can contribute is to reveal needed refinements in spacedesk, it’s a pleasure. I installed spacedesk to assist in the completion of a project involving Open Broadcaster Software and OpenLP, open source streaming and worship presentation software respectively. Anyway, I’m using spacedesk to provide a second monitor for OLP(OpenLP). I’ve created an OLP theme with a transparent background and a lower third display for lyrics. OLP starts and displays OLP’s presentation screen on the spacedesk second monitor, which is a Samsung Galaxy Tab A running Android v1.1. When activating a live presentation with this transparent background, the lyrics overly OLP’s placeholding startup screen on the second monitor. Feel free to ask for additional details.

[leungzw]

finally I found the problem was on the router2(IP:192.168.2.10) which is running a openwrt firmware.
After I remove this openwrt router out of the network spacedesk works fine.
maybe some openwrt feature is blocking some spacedesk traffic?

[haveit]

From the server computer it is (Windows 10 64x Server) and computer №2 is (Windows 7 Viewer app (Desktop Version 0.9.37)).

[spacedesk Lea]

Hi @haveit,
Thanks for the feedback.
Can you tell us which spacedesk Windows Viewer did you use?
Is it the Windows 10 Viewer app (from Microsoft Store)?
Or is it the Windows 7 Viewer app (Desktop Version 0.9.37)?

[spacedesk Lea]

Hi @alfredo_c,

Could you please send us the screenshots of the following:

1. Run devmgmt.msc to open the Device Manager and take a screenshot of it.
2. Run regedit, then go to this path: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Wisp\Pen\Digimon
then take a screenshot of the registry values.

[haveit]

Hi. when I try to connect through computer 1 to computer 2, I get the message „connected, display off“. the connection is established. when connected through my phone, everything works fine, it can be seen in the logs. At first I connected via phone to the computer, after 30 seconds it turned off. then, I tried to connect via computer2 to computer 1, it says „connected – display off“. I have attached the logs. thanks in advance.

[spacedesk Renz]

Hi @gennady46,

Thank you for your reply. Have you tried updating your server to the latest version (1.0.40)? If you haven’t, please try updating then see if you still encounter the issue. If the issue is still there after updating, please send us the diagnostic logs of your server machine by following these steps:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– connect a viewer to the server to recreate the issue, then switch Diagnostic Collection OFF
– click Save All Information button
Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

Thank you!

[spacedesk Lea]

Hi @el_viejo,

For further analysis, could you please send us the error traces of the spacedesk Windows 10 Viewer upon app crash.
Please follow the steps below:
– download the DebugView app here: https://docs.microsoft.com/en-us/sysinternals/downloads/debugview
– extract the DebugView.zip and run the DbgView.exe as „Administrator“
– make sure to check the Capture -> Capture Win32
– open the spacedesk Windows 10 Viewer app then try to connect and wait for the crash to happen
– there should be some „SA [xxxx:xxxx]…“ traces printed in the DebugView screen, save it and send it to us

Please also monitor the CPU, Memory and Network usage (if it’s high or low) in the task manager right before the crash, then let us know your observation.

[el_viejo]

after updating my main machine (windows 10) coming from spacedesk server 1.0.39 updating to latest 1.0.40 i notice frequent crashes of my spacedesk client (windows 10, spacedesk client 0.0.23.0 installed from ms store). this mainly happens when the main machine is locked for a while or in the moment the machine gets unlocked.

• Dieses Thema wurde geändert vor 2 Jahren, 4 Monaten von el_viejo.

[spacedesk Lea]

Hi @jgoo4414,

Thank you very much for sending the diagnostic logs.

However, the spacedesk traces in the DebugView.log file were inconclusive.
It did not capture the error traces during connection error.
Could you please try to get a new DebugView traces while reproducing the issue?

– open spacedesk Driver Console -> Diagnostics
– make sure that Debug View is available
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and wait for the issue to happen
– switch Diagnostic Collection OFF
– click Save All Information button

[Jgoo4414]

So I started having this issue after the recent update. The longest I have gone is about 10 min before the server drops the connection. Usually drops after 4-5 min. Its a stable LAN cable with no internet issues. Checked the unsupported software and its not installed. Tried having auto reconnect on. Both the server and client are up to date. Didn’t have any issues before hand. Attached the log info here.

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[michal400]

Of course, on a PC with Windows 11 version of Windows Server. My Android device has a resolution (if I remember correctly) of 800×600 and 60Hz.

[spacedesk Lea]

Hi @wayniec,
Thanks for sending the files.

Could you please quickly try the most recent spacedesk Driver v1.0.40 on our website https://forum.spacedesk.net.
If you still have the same issue, could you please go to C:\ProgramData\Microsoft\WDF, then send us the last 3-4 WudfHost_ext__xxx.dmp files.

Note: ProgramData folder is hidden by default, if you cannot find it in C:\ directory, just click the View tab in the File explorer, then check the “Hidden items” check box.

Please save all the files in one folder again, then right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @wadewilson,

Thanks for the feedback.
We have analyzed the DebugView you sent and able to reproduce the black screen issue on our side.

This issue was caused by the current screen resolution pitch limitation in the current Windows 10 (Microsoft Store) version, Android (Google Playstore) version and iOS (Apple App store) version.
This limitation will be removed soon.
But for now, you can use the Windows 7 (Desktop version) Viewer and it should work with your 5120×2880 client screen resolution.
Or you can still continue to use the Windows 10 version of the Viewer app and just make sure that the client resolution width will not exceed 4096.

[spacedesk Lea]

Hi @pinklish,

Is it 5-10 seconds? Or minutes?
Can you specify which one is crashing on your primary machine side? Is it the spacedesk Driver Console window? Or the spacedeskService (verified via services.msc)?

For further analysis, please send us the diagnostic logs of this issue.
Just follow the steps below:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and wait for the issue to happen
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[kor_ez]

When Windows 10 is used in portrait mode, the tablet connected screen cannot rotate in portrait mode.
So, I need a fixed portrait mode. For example, 90 rotations

[keith445511]

I ran MicrosoftProgram_Install_and_Uninstall but could not remove the old driver.
I checked and found that three drivers were still in the FileRepository folder of the DriverStore in System32.
After deleting them, I was able to successfully install the latest Ver. 1.0.40.

[michal400]

Hi, I have a problem that when I connect any device to SpaceDesk on my PC, the screen that is connected stays black even though it does not write Connected display off. But the sound is transmitted but the screen does not. I have Windows 11 and SpaceDesk updated to the latest supported version.
Any advice?

[redrobred]

Unfortunately I get an error … „incompatible display hook driver“

I’m running Windows 10 Pro 64bit and Ipad Pro latest ipados!

[spacedesk Lea]

Hi @jsclemmons,
We have released a new spacedesk Driver version 1.0.40 on our website https://forum.spacedesk.net.
It includes a potential fix for the blue screen crash during spacedesk installation. Please try it and let us know your result.
Looking forward to your feedback.

[spacedesk Lea]

Hi @ange_laco,

Thanks for sending the requested logs.

It seems that uninstalling the old spacedesk HID driver is hanging.
This is a known issue in our older version, as a work around, please try to manually uninstall the old spacedesk Driver version on your primary machine before installing the latest version

For assistance, please check Uninstall on Windows Primary Machine -> Manual Uninstall (Troubleshooting Only) chapter in the user manual. https://forum.spacedesk.netuser-manual/#item_518
PS: Please make sure you do the Step 4: Uninstall spacedesk virtual HID Device (for Windows 10 only).

[spacedesk Lea]

Hi @keith445511,
Thanks for sending the logs.
Based on the logs, it seems that you have a previous spacedesk Driver (v1014) installed on your machine.
Could you please try to uninstall it first via Microsoft Troubleshooter program which you can download here:
https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

Run the “MicrosoftProgram_Install_and_Uninstall.meta.diagcab”, select Uninstalling.
If “spacedesk Windows DRIVER” is not on the program list, just select “Not Listed” then paste the product code of spacedesk_driver_Win_10_64_v1014_BETA.msi here: {8C330294-7E17-42D6-B17F-1D875427F066}

After that, please reboot your primary machine then try again to install the latest spacedesk msi installer from the website.

[spacedesk Lea]

Hi @keith445511,
Thanks for sending the logs.
Based on the logs, it seems that you have a previous spacedesk Driver (v1014) installed on your machine.
Could you please try to uninstall it first via Microsoft Troubleshooter program which you can download here:
https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

Run the “MicrosoftProgram_Install_and_Uninstall.meta.diagcab”, select Uninstalling.
If “spacedesk Windows DRIVER” is not on the program list, just select “Not Listed” then paste the product code of spacedesk_driver_Win_10_64_v1014_BETA.msi here: {8C330294-7E17-42D6-B17F-1D875427F066}

After that, please reboot your primary machine then try again to install the latest spacedesk msi installer from the website.