Forum Foren spacedesk Discussions Unable connect to My PC

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  • #8099
    jackson
    Teilnehmer

    I don’t know why it still can’t connect to my pc even the IP is correct…I need somebody help…

    #8115
    spacedesk Lea
    Administrator

    Hi @jackson,

    Can you discover the primary machine/server on your viewer app?
    Did you get the „Unable to connect“ box upon clicking the primary machine/server?
    What is your secondary machine/Viewer app? Android/iOS/Windows?

    For analysis, please also send us the diagnostic logs of your primary machine.
    Just open the spacedesk Driver Console app -> Diagnostics -> Save All Information.
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #8117
    jackson
    Teilnehmer

    Hi @Spacedesk Lea,

    1.Can you discover the primary machine/server on your viewer app?
    Cannot detect any Primary Machine.

    2.Did you get the “Unable to connect” box upon clicking the primary machine/server?
    No.

    3.What is your secondary machine/Viewer app? Android/iOS/Windows?
    Android.

    Actually the funny thing is, my table can connect to another PC but this one can’t. It so weird.
    Please help me to figure out and slove this problem, thanks a lot.

    #8118
    jackson
    Teilnehmer

    Resent again.

    Attachments:
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    #8120
    spacedesk Lea
    Administrator

    Hi @jackson,

    Thank you very much for sending the diagnostic logs.

    Could you please double check if spacedeskService is allowed on your Windows Firewall settings.
    Just open the Windows Settings -> Update & Security -> Windows Security -> Firewall & Network Protection -> Allow an app through firewall, then check the list if „spacedeskService“ is checked on both Private and Public.

    By the way, what is your current Network profile on your primary machine?
    You can check it on Windows Settings -> Network & Internet -> Ethernet, then click the connected network to show the Network Profile, if it’s Public or Private.

    #8214
    jackson
    Teilnehmer

    1. that’s was opened already.
    2. Network profile is Public.

    #8215
    jackson
    Teilnehmer

    But it still can’t connect…

    #8228
    spacedesk Lea
    Administrator

    Hi @jackson,
    Thanks for the feedback.
    Please try to change your Network Profile to Private and check if you can discover now.

    #8229
    jackson
    Teilnehmer

    I tried it also, but it still can’t connect

    #8230
    spacedesk Lea
    Administrator

    Hi @jackson,

    I see.. Can you check your router settings, if client/AP isolation is enabled?
    This setting prevents direct communication between connected devices/computers.

    Actually the funny thing is, my table can connect to another PC but this one can’t. It so weird.

    About the other PC, is it connected in the same network as your primary PC?

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