Hi @mstakwax,
Thanks for sending the logs.
Based on the logs you are trying to reinstall version 1050 of spacedesk Driver.
Could you please try the most recent spacedesk Driver v2.1.05 which is available on https://www.spacedesk.net/#download.
If it sill did not help, please try:
https://manual.spacedesk.net/TroubleshootingUninstall.html and/or
https://manual.spacedesk.net/ManualUninstallTroubleshootingOn.html
Does Spacedesk can handle high usb speeds?
I have connected my tablet (usb type-c 3.1) to my laptop (usb4) with various cables/ports, but none of them gave speed higher, than 425mbit.
Is it my problem or there are software limitations?
Hi
Those instructions that you refer to are irrelevant if I can’t install the Windows driver on the Primary machine.
I have resend the Zip files, hopefully you will be able to open then and find the issue.
Here are the Pop pup that are showing during installation.
1) „An earlier version of Spacedeck is already installed“ “ Continue and update spacedesk Window Drivers?“
2) During installation I get „The specified account already exits“ then I press „OK“
3) The following pop up An error has been encountered while installing spacedeck driver, installation will be stop” Then I press „OK“
4) Then the following is display “ Spacedesk Windows DRIVER Setup Wizard ended prematurely“
Thanks for your Help and Have a Merry and Safe Christmas
Marc
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Personally I feel like I can provide an answer to your questions.
I personally use SpaceDesk to use my phone and SteamDeck as screens, BUT also for „docking“ my steamdeck wirelessly without needing to go out and buy an actual dock.
I love that I can use my main monitor, keyboard and mouse as if they were directly connected to the deck and better yet I can switch between my main rig and my deck seemlessly, something only expensive KVM switches can do.
If you were to allow for higher framerates as an „expert“ or experimental feature, I could actually use my main monitor’s 144hz with games on my Deck. That way I can play games at the deck’s native resolution (720p) but at my monitor’s native framerate.
I and a lot of other people who have or have had low-spec machines are well aware of the tradeoffs needed for higher refreshrates and we would gladly sacrifice resolution to get that better framerate.
The magic of spacedesk in my eyes is turning any semi-competent toaster with a screen into an addition to your host PC, allowing users that understand what they’re doing to get more out of the software only improves it in my opinion.
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Diese Antwort wurde geändert vor 9 Monaten, 2 Wochen von
Rackneh.
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Diese Antwort wurde geändert vor 9 Monaten, 2 Wochen von Rackneh.
clean installed my windows and tried v2.1.05 all problems solved. I think after installing .Net v6 the problem began. now it’s ok.
Hi there!
1.) Pinch to disconnect function is gone?
About two version ago the funger pinch to disconnect function is not working on ipad anymore. Maybe it is connected to the change to always show the overlay button for a few seconds?
Now the only way to disconnect the app is to quit from it, and when you reopen it the overlay button is visible for a short time and click disconnect there.
2.) App disconnect around every minute when idle
While my desktop app has a 300 seconds idle timeout the app disconnects and automatically reconnect around every minute.
3.) Minor app crash bug
If I disconnect the app but didn’t close the disconnection popup, just minimize the app and reopen it (not right away, it need more time!) it crashes and I need to open it again.
4.) Minor: Desktop app idle timeout change
This change needs an enter pushed after change, it would be much easier if it could be saved on changed state.
Best regards,
Peter
Hi @wilo70,
based on your logs, it cannot move the spacedeskService binary from your programfiles to System32 folder.
also, did you reboot your machine after you uninstall spacedesk?
You might want to try the following:
1. reboot your machine after you uninstall
2. run the spacedesk installer and change the destination folder
Hi Christian
see the spacedesk log file and api log attached.
I know W7 is a bit old now but this laptop still runs like a train but isn’t able to be updated to W10 unfortunately.
Only other option is to move it over to Linux i suppose…
I’m reviving an older Toshiba Satellite laptop running W7 for use again. I have Spacedesk running on other current W11 laptops and it runs perfectly however with this install under W7 it fails at the same point constantly.
I mirror to Sony Android TV’s and all the other work fine with no issues. I ran the install with the TV app running and it does show up the name of the laptop and the correct IP address on my network however when it’s selected on the TV it displays as „screen is off“ and disconnects so something is getting through but its failing at the install point on the laptop.
Ive included a compiled screenshot of the popups that come up plus system info however one warning does state a software failure and the .msi is listed as a beta version.
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Dear spacedesk Team,
I’ve been a loyal user of spacedesk and truly enjoy the software. I wanted to inquire if there are plans to enable support for higher refresh rates like 90Hz, 120Hz, or even higher while maintaining hardware encoding?
Looking forward to more exciting updates!
Seems to have worked. I was able to install version 2.1.0.1 using winget install Datronicsoft.SpacedeskDriver.Server.
Still thinking this would have been easier if I would just have copied spacedesk_driver_Win_10_64_v1067_BETA.msi into C:\Users\Alter\AppData\Local\Temp\WinGet\.
Many thanks!
Hey, I am getting this error every time I am trying to install spacedesk. The error shown is „An error has been encountered while installing spacedesk driver. Installation will be stopped. Please reboot the machine and run this setup again.“ I have rebooted my machine multiple times and still has not worked. This worked before on Windows 10, but as I switched over to Windows 11 it just wouldn’t let me install spacedesk. Is there any solution?
Hello!
Im sorry for late response
I attach all files you are asked for
As for the progress bar, I have no one. All I have is an empty checkbox that isn’t changes his state, though it reacts when I point at it.
There is the link on the video shows how it looks like to me
https://drive.google.com/file/d/1afB64z3lzBbvLRvTKpDEVvaO6wrEtdsA/view?usp=sharing
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Disabled shadowplay and the connection still fails. I have my software updated to 2.1.0.0, but USB tethering requires access to the cellular connection tab, which my iPad does not have, since I bought one without that capability.
Faced the same issue with my Pixel 7. Could only connect via network. Confirming @shdwlynx solution of turning on USB debugging on Android 14, Google Pixel 7 connecting to Windows 10 ver. 2.1.01.
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Diese Antwort wurde geändert vor 9 Monaten, 3 Wochen von
NeilBru.
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Diese Antwort wurde geändert vor 9 Monaten, 3 Wochen von NeilBru.
There is an item ″DO NOT USE free spacedesk Viewer App without purchasing a Commercial License″ in the license policy.
Does ″free″ here mean something different from the BETA version(spacedesk_driver_Win_10_64_v2101 and spacedeskWindowsVIEWER_v0943_BETA)?
//Thank you for providing a great app
Yes, this configuration (spacedesk_driver_Win_10_64_v2101 and spacedeskWindowsVIEWER_v0943_BETA) can be used for free until it will expire. No matter if business or private use. Expiry date of free spacedesk versions is always shown in spacedesk Driver Console (December 2024 for this configuration).
In General:
Free spacedesk versions always have an expiry date. Paid business versions do not expire.
After the expiry date, spacedesk free versions will still work. However they will not show any colors on the screen any more. They will look like an ancient Black and White Television.
I want to try spacedesk at my company. Referring to licensing, can spacedesk_driver_Win_10_64_v2101 and spacedeskWindowsVIEWER_v0943_BETA linked to spacedesk.net be used for free by companies? Can I use the BETA version, which is not an app from the store, for free within the company?
When I initially tried to get the Windows Spacedesk application/driver to connect to the Spacedesk app on my Android tablet over USB, it simply did not work. I got the popup on my tablet asking if I wanted to transfer files, photos, or just charge, and no matter what I picked or if I just hit the Cancel button, the connection never started. The System Information section on the Spacedesk Windows application showed an error with code 10. I found nothing useful in all the other diagnostic logs.
In order to make it work properly, I had to turn on Developer Options on the Android tablet and then I needed to enable USB debugging. Once I did that, it worked like a champ, but clearly a user should not have to jump through such hoops. The tablet is running Android 10.
Add double-finger trigger right-click menu
Two finger slide trigger scrolling (supports vertical and horizontal scrolling)
Two finger kneading zoom in or out
three-finger gesture (view all open windows), etc.
hope to support custom settings
[Link](https://support.microsoft.com/en-us/windows/touch-gestures-for-windows-a9d28305-4818-a5df-4e2b-e5590f850741)
Hi @aligale,
Based on the attached screenshot, you have Nvidia Shadowplay installed. Could you maybe try to disable it on Nvidia GeForce Experience app? then maybe reboot your primary machine and try again with spacedesk.
also, if you want to use a wired connection with your Ipad, please update your spacedesk Windows Driver to version 2.1.0.0, this update already has the native iOS USB support. you don’t have to use USB tethering to connect your iOS anymore.
Please refer to CONNECTING A NEW DISPLAY MONITOR OVER THE USB CABLE -> Direct USB Cable Connection -> iOS USB Cable Connection chapter in our user manual –
https://manual.spacedesk.net/iOSUSBCableConnection.html
Christian, sorry it seems I sent this message bit too hastily. I realized that it seems ethernet adapters do not show up under communication interfaces (although shouldn’t they?).
After I posted my last message, I rebooted my server and my client still would not connect. I had to reboot my client for it to recognize my server. In fact this is the second time this happened in the past two days. I checked microsoft store and am using the latest client. I just updated to v2.1.0.0 server and will let you know if that helps for whatever reason, but I suspect my issue is on the client side. Is there any way to send diagnostics on the client side? I have admin rights on my client PC in case it helps.
Hi @compexpert,
To make it clear, there was no problem with uninstall. The error occurs during the installation stage, and it fails because it cannot find the files generated in the destination folder.
In this case, please try the following:
1. Do not upgrade from old version to another. instead, completely uninstall spacedesk first via previous msi or Programs & Features
2. Generate msi trace (msiexec.exe) of the spacedesk MSI installer while spacedesk is installing.
to do this, please download the spacedeskMsiTraceGenerate.zip here:
https://www.dropbox.com/s/vr17lj6n63k52rh/2022_spacedeskMsiTraceGenerate.zip?dl=0
– extract the zip file
– copy the spacedesk MSI installer you will use to install inside the folder then click the get_trace.bat
– the script will prompt you to enter the MSI file name then press enter
– it will run the spacedesk installer
– change the destination folder (check if the destination folder is created)
– if you encounter the error again, please send the spacedeskmsi_trace.txt generated inside the folder together with the dxdiag file and setupapi.dev.log file located in C:\Windows\INF
Hi @vivid,
Could you maybe you please send us the Diagnostic logs of this Issue?
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– please try to connect to your usb 3.1 port and reproduce the issue.
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Trying to connect my iPad to my pc via spacedesk on windows 10. Have manually allowed ports through both my firewall and through my router and disabled kaspersky. My diagnostic logs are attached. I’ve been browsing solutions both on these forums and other parts of the internet, and I’m tired. My pc has a history of resisting connections over wifi, Wallpaper Engine for mobile uses a similar system and also fails connections. Not looking for a solution for that, obviously, but I feel like the two may be related.
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Hello,
While on the road, Wi-Fi reliability can be unpredictable. Is there a way to utilize spacedesk between two or three laptops running Windows 10?
These laptops only have USB ports available.
I’m contemplating the following options:
A. Use two USB cables to directly connect three laptops.
B. Utilize three USB to RJ45 adapters and establish a network connection solely for spacedesk (3 RJ45 + 3 cables + hub).
C. Incorporate three additional Wi-Fi USB adapters via USB (though stability might not match options A and B).
Any advice?
Thanks for your assistance.
Wil
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Dieses Thema wurde geändert vor 10 Monaten von
Wil.
Hello, Christian
Thank you for your responce.
I’m trying several USB troubleshoot but currenty there is no improve.
File transfer seems to be working in USB 3.0.
I found the following three messages:
####################################
Level: Error
Device USB\VID_0000&PID_0003\5&2cf64626&0&17 had a problem starting.
Driver Name: usb.inf
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Service:
Lower Filters: spacedeskDriverAndroidControl
Upper Filters:
Problem: 0x0
Problem Status: 0xC00000E5
####################################
Level: Warning
Device settings for USB\VID_0000&PID_0003\5&2cf64626&0&17 were not migrated from previous OS installation due to partial or ambiguous device match.
Last Device Instance Id: USB\VID_04D9&PID_4545\5&2cf64626&0&2
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Location Path:
Migration Rank: 0xF000FFFFFFFFF120
Present: false
Status: 0xC0000719
####################################
Level: Information
Device USB\VID_0000&PID_0003\5&2cf64626&0&17 was configured.
Driver Name: usb.inf
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Driver Date: 06/21/2006
Driver Version: 10.0.22621.2506
Driver Provider: Microsoft
Driver Section: BADDEVICE.Dev.NT
Driver Rank: 0xFF0000
Matching Device Id: USB\CONFIG_DESCRIPTOR_FAILURE
Outranked Drivers: usb.inf:USB\CONFIG_DESCRIPTOR_FAILURE:00FF2000
Device Updated: false
Parent Device: USB\ROOT_HUB30\4&6970116&0&0
I Think my tablet had adware because I only used it for SpaceDesk, the malware seemed to only trigger while I was in an app and not trigger otherwise, I have flushed it out and restarted my device and so far so good! Sorry for complaining I never expected to get malware on this device cause I dont use it for anything else so it`s wired. I have also removed my 1 star complain on google store I hate to complain but your app is so damn good that I was upset when I had the issue. If anyone else expects the same issue just tell them to flush their device cause they have viruses.
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Diese Antwort wurde geändert vor 10 Monaten von
Xtreme64.
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Diese Antwort wurde geändert vor 10 Monaten von Xtreme64.
Hi @vivid,
spacedesk Android USB should work with both USB 2.0 and USB 3.0 ports and cables.
Have you tried troubleshooting your USB 3.1 port? does it work with file transfer?
Could you also try plugging it on your USB 3.1 port and check spacedesk Android Control in device manager if there are any errors (indicated by an exclamation mark).
The Android USB connection only works when plugged into the USB2.0 port of my PC and not with USB3.1 (3.0). Is this expected behavior?
I tried „slowly plug and unplug USB cable a few times“ as in the documentation and it works since it forces my USB3.1 cable to be recognized as USB2.0.
Hi,
I tried the new USB Cable driver for iOS w/ ver 1.0.78. Great work on the progress!
However, I lost iPad pen support. The error message is “unsupported feature on server-side. You can not use the stylus feature with your current windows-PC spacedesk drive. Please install the latest spacedesk driver from http://www.spacedesk.net.”
iPad pen support does work wirelessly but not wired. I still have touch support in both cases.
I don’t want to do any windows updates unless it’s necessary. Just wondering if this feature loss is a work in progress?
Regards,
Bill
Hi @tiny10dude,
the spacedesk display is on extension mode. The window must be dragged from your main display to the spacedesk display.
If you wish to mirror/duplicate your main display to the spacedesk display, please change it via the Windows Display Settings. For further details, please refer to Desktop Extension or Desktop Duplication (mirror) Settings in Display Control Panel topic of our user manual, https://manual.spacedesk.net/DesktopExtensionorDesktopDuplica.html.
Hello,
My phone can view and control my other PC perfectly. When trying to access that same PC from my laptop, most of the screen doesnt show any windows live. to elaborate, i can press start menu and see it, and click programs, but i wont see them load. if try to open or close or interact with any window, nothing will be seen on my viewer. its virtually frozen in every way with the exception of being able to see start menu load, and the taskbar updating and flashing when i load windows, those windows just dont appear.
looking at that client desktop in person, i can see the windows pop up, the viewer just doesnt see any of it.
i hope i was able to convey this strange behavior. and everything works perfectly fine when controlling it from my phone, so i believe the issue is the „spacedesk Viewer for Windows 7“. (i cannot download the windows 10/11 version as there is no exe, and only windows store version, which i dont have access to.)
video showing what i see:
[video src="https://i.imgur.com/QGcVm1K.mp4" /]
Thanks for any help on this issue!
Hi Christian again,
I try with again with the file spacedesk_driver_Win_10_64_v1078.msi . But same message on the screen. The Setup can not find the file for deleting.
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Hi @demon518336,
For blackscreen issues,
– open the Windows Display Settings on your primary machine and check if the spacedesk display is detached/grayed out, and if it’s detached just attach it by selecting extend or duplicate
– check for any incompatible software, just run the spacedesk Driver Console -> Diagnostics -> Incompatible Software Products
For the failed installation of 32-bit version, is there any error that pops up? what does it say?
Could you try restarting your PC and then try to install again? there may be a pending reboot in your system..
If that doesn’t work, please provide us with the following files:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @santiiju2,
based on the traces, spacedeskdriverbus failed to install on your machine.
We have released a new spacedesk Driver v1077, could you please try installing this version?
if it still doesn’t work, could you please send us the output of the following, just follow the steps below.
-Open Command Prompt as an Administrator
-type pnputil -e
-copy all and save to a text file
Send us the textfile in your next reply.
Has this fix already been included in the viewer?
I am using a windows 8.1 system with touch screen, but when using the viewer, the touch screen does not work.
Hi @compexpert,
Thank you very much for sending the required files.
Based on the logs, v1067 was uninstalled properly. However, v1075 fails because there is a missing INF file. Could you please try installing the latest spacedesk Windows driver v1076? If it fails again, try to install it in a different folder.
hi @ipaduser,
Apple officially does not support old iOS devices with iOS version 9.x/10.x as Deployment Target anymore since the latest Xcode IDE update.
Source: https://developer.apple.com/support/xcode/
2012 iPad (gen 4)
2012 iPad mini (gen 1)
2012 iPad (gen 3)
2011 iPad 2
2010 iPad (gen 1)
2011 iPhone 4s
2010 iPhone 4
2009 iPhone 3GS
2008 iPhone 3G
2007 iPhone (gen 1)
Hi @invalid,
in-game experience while using spacedesk depends on a lot of factors such as network connection, game settings, and your machine’s hardware/software specs.
there are a few things you can check and try.
1. Wi-Fi connections can be sensitive to various factors, such as distance or the number of connected devices, which can affect their performance. you might want to try using a wired connection for a much better performance.
please check the chapters under PERFORMANCE TUNING -> Use Direct Cable Connection on our user manual –
https://manual.spacedesk.net/UseDirectCableConnection.html
2. recalibrate your in-game settings and spacedesk viewer settings
3. make sure spacedesk driver and viewer are updated to the latest version
4. make sure your Graphics adapter is updated.
Hi @demon31,
Experiencing a BSOD/GSOD when using a USB tethering connection is a known issue. Instead, you can use our native Android USB feature. Please refer to CONNECTING A NEW DISPLAY MONITOR OVER THE USB CABLE -> Direct USB Cable Connection -> Android USB Cable Connection chapter in our user manual –
https://manual.spacedesk.net/AndroidUSBCableConnection.html
as the you can say my pc getting green screen of death while using the spacedesk via usb tethering. It’s usually happens when pc is fully loaded and when I close the photoshop or the game my pc keep’s crashing. I’m using usb 2.0 port and Android 11 device.
As you might guess I dont have any screenshot about it.
I have the viewer installed on a windows laptop with touchscreen capability, an iPad 10.5″, and an iPad 12.9″. Unfortunately, the touch feature doesn’t work on either device. Items display fine on all 3, but no touch. Any suggestions?
By the way, if I use Air Manager 4, and load one of the bezel overlays, for example the GTC 580, the buttons and the rotary dials on the bezel work fine on both ipads, but not on the laptop. However, the buttons on the pop-out itself (that goes under the bezel overlay) do not work on any of the 3 devices.
Please help.
Hi
>> so touch is not working on both win7 and win10 viewer is that correct?
Correct. And it it not a coordinate problem, as long press on the desktop should always pop up rightclick menu regardless of the location I can see little circles around my finger so clearly Windows is receiving input.
>> Could you maybe you please send us the Diagnostic logs of this Issue?
Attached
>> also, after following the steps, could you try again if the touch screen would work this time?
No it still does not work.
Thanks for your help.
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As I mentioned in another post, I have had the Surface tablet working perfectly as a touchscreen to drive the TDS GTN 750Xi, then when I rebooted (or something else I did), it stopped working correctly. That is, the touchpad is indeed active (with either Win7 or Win10 version), but the touches are received in the wrong spot. I.e., I touch one button, and with some probability, some other button acts as if I pressed that. It all works fine with the mouse, just not touch.
It strikes me that at some point, I was able to choose between absolute and relative coordinates for the touchscreen, and somehow, I can’t get that to come up in the settings anywhere, in either version. It is now set to absolute (as the status display in the driver shows me), and maybe that’s the problem, but I can’t figure out how to change that. Could you tell me where to go? I get to the client’s setup screen just fine, but there’s nothing there allowing me to choose between absolute and relative coordinates.
Any guidance much appreciated… perhaps absolute/relative is the problem… it has the right characteristics, namely, mapping the screen differently. Thanks!
Hi @vfransant,
We have just released a new spacedesk Windows Driver v1076 and spacedesk iOS viewer that includes support for USB iOS.
Please update your Driver and Viewer to the latest version. Please try it and let us know if this works for you. Looking forward to your feedback!
Hi @struct2009,
We have just released a new spacedesk Windows Driver v1076 and spacedesk iOS viewer that includes support for USB iOS.
Please update your Driver and Viewer to the latest version. Please try it and let us know if this works for you. Looking forward to your feedback!
Hi @daemonium, @st-destiny
We have just released a new spacedesk Windows Driver v1076 and spacedesk iOS viewer that includes support for USB iOS.
Please update your Driver and Viewer to the latest version. Please try it and let us know if this works for you. Looking forward to your feedback!
Hi @afalout,
We moved your reply from its original thread to focus on the touchscreen issue of your viewer.
so touch is not working on both win7 and win10 viewer is that correct?
Could you maybe you please send us the Diagnostic logs of this Issue?
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– take control of the viewer and try to reproduce the issue. please use win7 viewer
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
also, after following the steps, could you try again if the touch screen would work this time?
Hi @glockmane,
Current spacedesk Win10 viewer from the play store does not support ARM based processor
