[spacedesk Lea]

Hi @coladelicious,

We tried it on our side, but so far we cannot reproduce the same issue yet.
For further details, could please send us the diagnostic info on your primary machine via space desk Driver Console -> Diagnostics.
Just click the “Save All Information” button and send us the zipped file containing the diagnostic logs collected.

If possible, could you also please send us a short video of the issue?

[spacedesk Lea]

Hi @mark_ryan35,

Is the blank screen in main monitor only happens when spacedesk is connected?
If yes, please try the “Clear Windows Display Settings” button on the spacedesk Driver Console -> Control, before trying to connect the spacedesk viewer app.

• 该回复由spacedesk Lea 于 4小时、 58分钟前 修正。

[spacedesk Lea]

Hi @zuriel-p,
it looks like it’s positioned somewhere not visible in the screen..
Maybe resetting the window position might help.
Could you please run “regedit” then go to Computer\HKEY_CURRENT_USER\Software\datronicsoft, then right-click the “spacedeskConsole” registry key and delete it.
Then try again to open the spacedesk Drive Console.

[spacedesk Lea]

Hi @syer10,
For further analysis, please send us the diagnostic info via spacedesk Driver Console -> Diagnostics (make sure to download first the Debug View).
– switch Diagnostic Collection ON (check)
– Connect your spacedesk Viewer app and reproduce the update problem (with mouse artifacts)
– switch Diagnostic Collection OFF (uncheck)
– click “Save All Information” (if dialog box appears, just click NO)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @jamesson,
For further analysis, please send us the diagnostic info via spacedesk Driver Console -> Diagnostics (make sure to download first the Debug View).
– switch Diagnostic Collection ON (check)
– Connect your spacedesk Viewer app with audio enabled to reproduce the remote audio/sound problem
– switch Diagnostic Collection OFF (uncheck)
– click “Save All Information” (if dialog box appears, just click NO)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @syer10,

Maybe it’s just a delayed update since you are using a high quality setting?
Have you already tried to wait for a while and check if the text will eventually update?

If your tablet is Android or iOS, you might want to try connecting over native USB cable.
You can enable it via spacedesk Driver Console -> Communication Interfaces.

• 该回复由spacedesk Lea 于 1周前 修正。

[spacedesk Lea]

Hi @jamesson,
Please try to connect your Windows viewer app, then check in the Windows Settings -> Sound Settings of your primary machine if the selected output/speaker is “spacedesk virtual Speaker”.

[spacedesk Lea]

As of now, no estimated date of availability for this feature.

[spacedesk Lea]

Hi @inertia,
Maybe the wrong IP was detected first before you enabled the Tailscale VPN?
Have you tried restarting the Windows Viewer app?
In any case, some VPN software is known to have incompatibilities with spacedesk (e.g. discovery issues).

[spacedesk Lea]

Hi @ayakpompasi,

This pop-up window is part of the spacedesk free version with unlicensed Android viewer app and cannot be disabled.
It will only disappear if a licensed version of spacedesk Android Viewer app is used for connection.

[作者]

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