When using Spacedesk Viewer with 2 different USB Hubs/Docking Stations
1) J5Create Model: JCD543
2) Kensington SD4000
The ethernet network port on both units will just suddenly stop working after about 10 minutes using Spacedesk Viewer. The port lights still indicate a connection but the connection is dropped and of course Spacedesk Viewer will tell me after a timeout that the connection has been lost.
When using the Laptop’s (Lenovo T14 Gen 2i) built in ethernet port OR the wifi connection of the laptop, I have no issues whatsoever. I don’t know if there is a conflict with the drivers (either Spacedesk or the hub drivers) or if there is just too much traffic going through the USB, but I cannot use Spacedesk with either docking station as I’ve tried both (at first thinking the ethernet port had gone bad in the hub).
My preferred setup was to use the docking station to connect one display + the ethernet connection and then use Spacedesk as a 2nd Display for the laptop.
Any ideas?
Hi @promaks444,
Routers can cause lags and latency. Bypassing them always improves performance. Configure Windows PC or iPad device as WiFi Access Point (Hotspot) and connect to it before connecting spacedesk.
USB Tethering achieves the same result, in case your iPad supports it.
Please check the chapter “Performance Tuning” in the instruction manual: https://spacedesk.net/user-manual
Hi @agemo,
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Hi @billpo,
Are both laptop and tablet connected on the same local area network?
Do you maybe have VPN (Virtual Private Network) enabled?
For assistance Please refer to the Troubleshooting Network Connection chapter in our spacedesk user manual https://forum.spacedesk.netuser-manual/.
For further analysis, could you please send us the following info:
Primary Machine
– operating system (Windows 8.1/10)?
– graphics adapter (AMD/Intel/Nvidia)
– network connection type (wired/wireless/USB tethering/WiFi Direct)
Secondary Machine
– Viewer type (Android/iOS/Windows/HTML5)
– network connection type (wired/wireless/USB tethering/WiFi Direct)
Hi @madmagpiekorge,
Thanks for sending your diagnostic logs.
The current spacedesk on your primary machine has expired.
Please update your spacedesk Driver to latest version 1.0.18 which you can download on our website https://forum.spacedesk.net.
Hi @mdel,
Is the bluescreen randomly happening? Or is it only happening with spacedesk connected?
Can you try uninstalling the spacedesk Driver/Server and observe your machine for a while if the bluescreen will/will not happen anymore.
Hi @mruczeus,
To further analyze this issue, please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/z8h5llgi8c2ig3g/2021_spacedeskDiagnosticTool.zip?dl=0
Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces.
On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Hi @polski_krzak,
Based on the debugview log, spacedesk detected an incompatible display hook driver on your primary machine (e.g. splashtop/duet display/fresco).
If you have any of these software installed on your primary machine, please uninstall it then reboot before connecting a spacedesk viewer.
Hello. I’ve recently moved from duet display to spacedesk. I really love this app, but I’m having frequent bluescreen (Actually it is black screen because it is Windows 11)by Netio.sys error, such as “system thread exception not handled” or “irql not less or equal”. I searched them and read that they are driver issue, but the only driver I installed recently was spacedesk server app. Does anyone also have this issue?
Hi @jade,
Could you please try to update your AMD graphics driver?
You can download the latest driver from their website https://www.amd.com/en/support.
If problem still persist, please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/z8h5llgi8c2ig3g/2021_spacedeskDiagnosticTool.zip?dl=0
Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces.
On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Help i cant install space desk nor can i install qWAVE what should i do?
Can anyone please help me urgently!! I have installed spacedesk driver but its not working
it shows disconnected by server error , error code 2-5 error infor 0-5.
i have uninsatlled the splashtop driver and the app itself. i also tried uninstalling and reinstalling the spacedesk driver, but the problem still persist
my primary device is Lenovo Ideapad 330
and my second monitor is Huawei Matepad t8 and ive also tried it in Huawei Nova 5t
ill attach the dx diag file here. Please please help me
-
该话题由
jade 于 2年、 11月前 修正。
Hi @haneesh,
You can download and install the current spacedesk Driver v1.0.18 (for Windows 10). It should work with Windows 11 machine too.
Hi @k0lk,
the game usage comes up
this is expected since games usually consumes a lot of your resources (memory,cpu usage) – which is not a problem of spacedesk.
in multiplayer, its a little bit worst, it gets to 60, 50
This is also not a spacedesk problem, the multiplayer app consumes high amount of your resources too..
I think the problem here is that you have an old processor with 4 cores only and it limits the performance of your machine.
Здравствуйте, уже 3 дня не могу исправить ошибку: spacedesk x10 Error – Duet Display, Splashtop, Fresco Logic, etc. Driver Detected- Incompatible Display Hook Driver! прошу мне помочь буду очень благодарен. Удалил все конфликтующие драйверы и VPN скачивал обновление драйверов GeForse game ready
Please send it here: info@spacedesk.net
After a vulnerability scan from a third-party company, they discovered (likely via Nessus) that the spacedeskService has weak permissions or is vulnerable to privilege escalation attacks.
spacedeskService – Everyone: Change Service Configuration (DC), Write DAC (WD), Write Owner (WO).
Can this be fixed?
Spacedesk Windows DRIVER 0.9.1098.0
There were similar posts in this forum previously, but a period from now.
I used Spacedesk since I was a student, it was a wonderful experience.
And now I work in a business about 300 people, but only ME will use Spacedesk.
Can I use this software in my business? or do I need to buy a licence for legal usage?
@Spacedesk crew, now that Microsoft deprecates UWP Apps, any chance of a Comeback to MSI Packages also for Windows 10/11 ?
Hi @andydandy,
On which network does spacedesk is connected? Is it connected over ethernet network too?
For further analysis, could you please send us the following info:
Primary Machine
– operating system (Windows 8.1/10)?
– graphics adapter (AMD/Intel/Nvidia)
– network connection type (wired/wireless/USB tethering/WiFi Direct)
Secondary Machine
– Viewer type (Android/iOS/Windows/HTML5)
– network connection type (wired/wireless/USB tethering/WiFi Direct)
I want to add that I have tried using a different LAN-cable without success. I don’t get an error message on the host, but the Spacedesk VIEWER app shows “Disconnected by server”
I found an intermediate solution.
You need to create * .bat script and inside:
msiexec / i C: \ spacedesk_driver_Win_10_64_v1018_BETA.msi / qn / norestart
(The installer can be on a flash drive)
With some programs, we change BAT to EXE (in Invisible mode – do not show the window) and name it e.g. spacedesk.exe
(Unfortunately, many antivirus programs treat the file created in this way as a threat and try to block it. You need to find one that at least bypasses Windows Defender. You can check this on the VirusTotal website)
Click on the spacedesk.exe file with the right mouse button and select “Run as administrator” from the menu.
You can also select Compatibility in File Properties and Run this program as Administrator, but when run this way, a little info window pops up.
Hi @cajun,
You have to have a physical monitor first on your primary machine to setup spacedesk/install spacedesk Driver.
Hi @wachsi,
Please check the Troubleshooting -> Uninstall on Windows Primary Machine -> Manual Uninstall (Troubleshooting Only) chapter in the user manual https://forum.spacedesk.netuser-manual/.
Hi @igor64br,
Remote sound/audio support is not yet available on current spacedesk Beta version.
We already have a working prototype but will not be available anytime soon.
If at all, this feature will only be available in the pay version.
Hey! I’m a new user on the app and I am using my old lap-top as my third monitor to my work desktop. I use the business pc as the 1st monitor and I have the work monitor (2nd screen) and my personal PC – my main pc -, which I connect the mouse, keyboard and headset and I use as 3rd monitor. I can control the 1st pc with the keyboard and mouse connected to the 3rd pc, but the headset doesn’t work.
How do I connect the audio and mic input on the 1st monitor by the spacedesk?
Not possible at the moment. spacedesk UWP viewer should only be available via Microsoft Store.
This app bundle we sent, we just compiled it separately for you to try since it’s still free version.
Later on when we have pay version in our Viewer app stores (including Microsoft Store) we cannot send a standalone UWP viewer package anymore.
spacedeskDiagnosticTool.cmd works OK
need restart computer
***
I deinstall/install Spacedesk many times and now (and I don’t know why) is better
Android 10 phone:
-ThumbKeyboard still didn’t work but
-GBoard work OK
tablet android 7:
-Thumbkeyboard work OK
that’s enough for me for now
in case of problems, I will start spacedeskDiagnosticTool.cmd and send it
THX for support.
Hi all,
I need the client on a Windows IOT 1809 LTSC version. I’ve asked here and “LEA” (moderator here) give me the spacedeskViewer-UWP_v0.0.23.0 version.
This version give me an error and my IOT distributor have same trying to install (see JPEG attached).
Anyone could help me please ?
I run spacedeskDiagnosticTool.cmd but something goes wrong and I cancel process.
I run again and I see the error:
STEP 3: Enabling IddCx WPP tracing
Error:
The data collector set already exists.
I delete DebugView.log but this did not help.
What do I have to delete before restarting?
We always test it with cable connection and have one 1 Gb switch (not router) between spacedesk server.
We are not using MS store version of client as it seems have older version than that installable package from your site. Now we go away from that windows client as we need 8 display connected and there is no possibility to have more clients on one computer and have used all nvidia hdmi output in use.
Now we are focusing mainly to setup it on some android tv boxes. Our today test will be on
https://eshop.evolveo.com/evolveo-multimedia-box-c4–8k-ultra-hd-multimedia-centre/
Hi @peter,
Thanks for the input.
To further analyze this issue, please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/z8h5llgi8c2ig3g/2021_spacedeskDiagnosticTool.zip?dl=0
Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces.
On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and try to send several non working keyboard inputs), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
If it’s possible, can you also provide a short screen recording of the viewer app showing the non working gboard on spacedesk?
“Do you have both spacedesk Driver (v1.0.18) and Android Viewer app (v0.9.81) to latest version?”
YES
“Are you using the software keyboard? Or hardware keyboard?”
Gboard – TAB,BACKSPACE,SPACE,ENTER,ARROWS keys are not working.Letters working.
another keyboard Thumb Keyboard (Android 10)
No working
I tap on the keyboard icon on the screen and nothing happened.
Hi @egscherbackov,
To further analyze this issue, please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/z8h5llgi8c2ig3g/2021_spacedeskDiagnosticTool.zip?dl=0
Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces.
On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Hi @peter,
Setting the default desktop mode to duplicate/mirror mode is not possible.
It depends on your graphics adapter, some graphics adapter has mirror mode by default and some has extension mode by default.
Unfortunately in the newest version, this is impossible because for Android client keyboard does not work properly.
TAB,BACKSPACE,SPACE,ENTER,ARROWS keys are not working.
Do you have both spacedesk Driver (v1.0.18) and Android Viewer app (v0.9.81) to latest version?
Are you using the software keyboard? Or hardware keyboard?
If it’s software keyboard, can you tell us the keyboard app type/name (e.g. is it a GBoard)?
Are all these secondary devices connected over wireless network?
Hint: Routers can cause lags and latency. Bypassing them always improves performance.
spacedesk works extremely well on very strong cable network connections without routers in between.
– 1. win10 laptop intel card, 2. win10 PC nvidia card – result un-synced displays
Are you using the Microsoft Store version of viewer app?
Hi @peter,
You can use this sample command for silent install of spacedesk Driver msi.
msiexec /i C:\spacedesk_driver_Win_10_64_v1018_BETA.msi /qn /norestart
@egscherbackov
In my opinion you have some traces left on your PC
of the previous program I always use revo uninstaller for deep cleaning
Currently I have no problem with the PC driver version 1.0.18 and the app version 0.9.81. Everything works perfectly
Try remove spacedesk re-install the previous program
And uninstall it again with REVO Uninistaller once uninstalled do a deep scan and delete all the files that come your way
Reboot your pc and install spacedesk from scratch
By default after starting Spacedesk (PC server-Android client) I see screen/desktop #2.
Any program I run only shows up on screen/desktop #1.
On-screen/desktop #2 I can manually create a shortcut:
DisplaySwitch.exe /clone and run it.
Then I will see screen/desktop 1.
Unfortunately in the newest version, this is impossible because for Android client keyboard does not work properly.
TAB,BACKSPACE,SPACE,ENTER,ARROWS keys are not working.
***
Is there any way to force Spacedesk to start as screen/desktop1 by default right away on the first boot?
If you have access to the Internet, you can do this with the command:(without flash drive)
winget install –id Datronicsoft.SpacedeskDriver.Server –silent –accept-package-agreements
But How to install Spacedesk server on Windows 10 in silent mode from flash drive without user and internet interference? (autorun and *.bat)
Hi, I downloaded WiredDisplay before but then removed it. Today I downloaded spacedesk and got an error “display off” (there are no drivers from WiredDisplay in the device manager) please help to solve the problem as soon as possible
hi, when i have chrome palaign the video in te first monitor, chrome use 11% and 0% spacedesk, when i have chrome plaing the video en the second monitor, its the same, chrome 11% and sapacedesk 0%. Now, when i play a game, and i move my mouse fast, not too fast my fps usage goes to 98%, and space desk stills in 0% usage
Hi, we are using:
Primary Machine:
– Windows 10
– Nvidia
– wired
– Secondary machines – we tried many possibilities till today:
– 1. win10 laptop intel card, 2. win10 PC nvidia card – result un-synced displays
– 2. low-cost android tv boxes, 50$ each, – result: slow processor
– 3. 100$ smart android tv boxes, – result: still slow processor
– 4. apple tv (200$) – result: apple tv os not support spacedesk app
– 5. android smart phones, one plus 8t + iphone 12 pro max – result: seems bit working, but as there are small displays we are not sure
Now we are planinng test on nvidia shield tv boxes (200$).
Big question is if there is some preferred devices what should be working.
Hi @k0lk,
Thanks for sending the dixdiag info.
Based on you dxdiag, you have a slightly old processor.
Could you please open the task manager -> Performance tab and check the CPU if it shows high usage when there’s a video playing on your spacedesk display.
Please also check the specific CPU usage of spacedeskService.exe in the Processes tab.
Hi @todd,
Please check the System Requirements chapter in the user manual https://forum.spacedesk.netuser-manual/.
Hi @dmanz56,
Thanks for sending the diagnostic logs.
Could you please try to clear the data of your viewer app on both tablets.
To do that just long press the viewer app -> settings/info -> storage -> clear data.
Or Settings -> Apps -> spacedesk -> Storage -> Clear data.
For assistance, please also check the short video in this link: https://www.dropbox.com/s/3n0cnmit459duep/Screen_Recording_20211014-110516_Settings.mp4?dl=0
Hi @eljuan,
Thanks for the feedback.
We will analyze this new diagnostic logs.
With this new logs, you only have 1 spacedesk viewer connected with display off, right?
In the meantime, could you please try the steps below:
– On videowall engine window, please click the “Connected to DESKTOP-CJD43MR” on tree view, then on left panel, click the “Clear Settings”.
– the click the spacedesk server window -> Settings -> Clear All Display Settings
– run services.msc, find spacedeskService the restart it
After steps above, please try again with spacedesk.
Hi @paul,
could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and save the output file (dxdiag.txt)
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Hi @paulobastioni,
Does AVG have its own firewall settings?
If yes, please include spacedesk or C:\Windows\system32\spacedeskService.exe in the exception list.
