Thank you very much for previously sending in all your logs. We can see that spacedesk native USB connection is failing indeed with an unspecified error. It is very strange to see USB Tethering work while our native USB connection does not work. Does this happen on both of your Android devices? On your Redmi Note 8 Pro and your Prestigio MultiPad. Could you maybe also try a different cable? We never had any report of such a problem. If anyone else experiences a similar problem, please also reply to this thread.
We are closing this thread to avoid further confusion. Two different unrelated topics were mixed:
– spacedesk natice USB connection issue.
– WiFi immediate disconnect.
We will create a new forked thread for each one of the two.
Thank you very much for previously sending in all your logs. We can see that the initial connection was successful, but then immediately spacedesk driver software on Windows Primary Machine reports “Connection lost”. Currently, we cannot find any reason for the lost connection inside our software. Maybe your router or your Windows Firewall or your Antivirus got an update? Or can you think of anything else that has changed in your wireless network environment? Currently, we can only think of one further experiment to poke around in your wireless network environment on our side: Can you try to connect via HTML5 viewer from your Android device? (Link: http://viewer.spacedesk.net )
Note: Please make sure to clear your browser’s cached files, images and cookies first before accessing the HTML5 Viewer.
Only if this is successful, we can further analyze in our Android software if there is still any hidden disconnect problem.
Hi @spacedesk-christian,
Spacedesk version 1067 worked without any problems as I remember until Monday (11/09/23), the next day I couldn’t connect. I noticed there was a new version and installed it, but it didn’t change anything.
In the case of a USB connection, I followed all the steps in the manual.
Today I managed to connect via USB with (USB Tethering) enabled.
The connection via the cellular network was wireless (mobile data), with WIFI turned off.
Yes, display performance does heavily depend on the network indeed. Highest performance is achieved by cabled networks (e.g. USB, Ethernet). Performance on wireless networks can significantly be improved bypassing routers (configuring primary PC or secondary device as Access Point).
For further more detailed information about the display performance, please check Instruction Manual chapter “Performance Tuning” https://manual.spacedesk.net/PERFORMANCETUNING.html
Hi! I wanna THANKS spacedesk developer for develop this incredible software its really helpful to me in many ways. So I want to ask that does this display smoothness heavily depend on the network or its really just like that at the moment?
Hi @jordzus,
Thank you very much for sending the Diagnostic logs.
For the Unstable Wireless Connection Issue:
-Spacedesk uses an IPv4 connection. Please always ensure that you are using IPv4 instead of IPv6 on your network adapter.
-You previously had space desk Driver v1067. Did you encounter any issues similar to this when using v1067? Is spacedesk stable on your side with v1067?
For the Non-Working USB Issue:
-Are you connecting your USB cable directly to your machine’s USB port, or are you using any USB hub? If you are using a USB hub, please try connecting it directly to your PC’s USB port.
-Previously, you mentioned that “image transmission works via a cellular network.” Do you use a USB cable with Cellular Network ON?
Please try the following steps to see if this will resolve your USB problem:
>Restart your Android device.
>Restart your PC.
Hi @dougw03,
Thank you very much for sending additional information,
Re #1, Could you try changing your Wall dimension to 2880×1920, then do the same resolution to your Videowall Client settings.
For assistance, please refer to the attached Screenshots.
note: you have to hit the enter key per textbox (Width/Height) for the measurement to apply
Could you also check again with the -1 disconnect delay? you need to hit the enter as well for this setting to apply
FYI: We just released a new spacedesk UWP viewer on the MS Store. please update your viewer and use it to test the above suggestions.
Hi @spacedesk-christian,
I have the latest versions for Android and Windows, I have cleared all data on my smartphone, the problem still exists.
In the case of a USB connection, I don’t know if anything was saved in the diagnostics because I did not notice any reaction of the application to connecting the cable (I am sending the attachment).
I’m surprised why image transmission works via a cellular network.
I don’t know why, but when I had “Internet Protocol version 6 (TPC/IPv6)” checked in the network card settings, in the Spacedesk driver console, in Communication interfaces>Network adapters>I had the address from the version 6 protocol, when I disabled this protocol in the settings I got an address in version 4 (TPC/IPv4).
I thought this would solve the problem, but unfortunately it didn’t help. This change did not affect your cellular connection.
Hi @dougw03,
We just released a new spacedesk UWP viewer in the MS Store, it includes a potential fix for #2. Please Update your UWP and let us know if this new version fixes the issue for you.
Hi @dougw03,
Re #1 – Are you using a custom resolution in your UWP viewer?
what resolution are you using?
could you please try assigning your viewer to a videowall, then go to ‘Videowall Client Settings’ > Click ‘Float wall preview’ > check the resolution indicated in the floating wall window > use that resolution instead of your Viewer monitor’s resolution.
note: you have to hit the enter key per textbox (Width/Height) for the measurement to apply.
Could you perhaps check the following as well?
-Make sure that your UWP is updated to the latest version. We recently released a new version in the MS Store.
-Also, your spacedesk Driver to v1.0.73
BTW: Just to be clear, does your UWP viewer fail to reconnect when put to maximize?
Re #2 – Thank you for providing information about this software, we will conduct an investigation about this problem.
On the other hand, spacedesk Videowall is already disabled by default upon installation.
Hi @suynad,
Thank you for your Feedback.
Our Android developer will look into this and consider adding the feature in one of the upcoming spacedesk Android Viewer app updates. We will notify you as soon as it’s included and ready for download.
Hi @crazynou,
Thank you for sending the requested files.
However, we would like to ask for the setupapi.dev.log file again. It is located in C:\Windows\INF and send it to us in your next reply.
On the other hand, Could you also go to Device Manager > click the ‘View’ menu, then choose ‘Devices by connection’ and ‘Show hidden devices.’ > Check for any spacedesk drivers that are installed. If there are any, please try to uninstall them by right-clicking the driver. Make sure to check the ‘Attempt to remove the driver for this device’ checkbox > click Uninstall > Go to the ‘Action’ menu and click ‘Scan for hardware changes.’ > check if the Spacedesk drivers are still installed in Device Manager and see if it takes too long for the scan to complete.
For assistance, please refer to the attached Screenshots.
Hi @jordzus,
Thank you very much for sending the requested files.
Based on the logs you sent, the server didn’t receive any response from the Viewer.
Please make sure that your Android viewer app is updated to the latest version (v0.91.9).
Also, try to clear spacedesk Cache/Data from the system settings of your Android device.
For further checking of the non-working USB issue, could you please send us the Diagnostic logs again for this specific issue?
Just follow the steps we have sent in our previous reply, but this time, by using a USB cable then try to reproduce the Non-working USB Issue.
then please send us the whole folder which contains all the diagnostic logs collected.
Hi @spacedesk-christian,
I added spacedesk to the exceptions and also tried with the antivirus disabled, the problem still occurs.
Nobody has ever reported such a problem. If it continues after spacedesk is uninstalled, then it is very unlikely that it is related to spacedesk. Still we would like to troubleshoot as far as possible. First question: Did you already try if rebooting the machine fixes the flickering? Did you already try if updating your graphics drivers fixes the flickering? To help us understand your environment, please run dxdiag.exe (just type in “dxdiag”), click the button “Save all information” and send us the resulting text file. Could you also send us a video of your flickering. This might give us an idea of what kind of problem you are facing.
Hi @jordzus,
Could you please try adding spacedesk or C:\Windows\system32\spacedeskService.exe in your AVG Antivirus exception list and check again if the Issue is still happening.
Hi @temcat,
Windows 8.1 has its own version of Driver Console; however, it offers the same options as the Tray App (ON/OFF, Windows Display Control Panel, Clear All Display Settings, and Hide Taskbar Icon). The difference is that it contains a lot more information, such as the IP address and active client connections. You can access it by searching for ‘spacedesk Server’ in the search bar.
As for the Native USB connection, Unfortunately, it is not supported yet on Windows 8.1
However, you can try connecting via USB Tethering. Please check the Connecting a New Display Monitor Over the USB Cable -> USB Tethering (iOS and Android) chapter in the user manual –
https://manual.spacedesk.net/USBTetheringiOSandAndroid.html
Hi @27picazo,
No problem, Glad it worked out for you!
We will now close this topic. In case you encounter any spacedesk-related issues, just let us know and we’ll be happy to assist you.
Hi Christian,
Re #1 Indeed please see attached screenshot to give you some perspective. The connection boxes are simply too small for my fat fingers :D.
Re #2: This is a bit of a unique situation and somewhat nuanced. I am using an ethernet crossover connection between my PC’s for spacedesk. I need to manually switch my thunderbolt dock depending on which PC I want to use as my primary. However, when I switch PC’s and am only using one PC then my crossover cable is essentially looped back into itself. This is the only way to make it easy to switch between PC’s with just one thunderbolt cable. This however causes my spacedesk viewer app to freeze up and I cannot click the disconnect button in the viewer. The only way to get around this is either I have to force close the app or wait a couple minutes for it to finally time out. Let me know if this is clear
Hi @dougw03,
Thank you very much for your input.
There are just some things we would like to clarify.
in #1. Do you mean that the display/icons of your primary machine are too small when displaying in the UWP app?
for #2, “it takes forever to exit spacedesk viewer” does this happen whenever you try to click the disconnect button of the viewer?
Hi @jordzus,
We just moved our conversation to a new topic; we can continue discussing it here.
To further Analyze the cause of the network bandwidth notif with blackscreen problem, could you please send us the Diagnostic logs of this Issue?
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hello,
Your software has been a great boost in my productivity and made my surface pro as a 2nd monitor so much more valuable. There are a couple of improvements I wanted to suggest to the Windows UWP viewer app:
1. For the main screen, can you please increase the size of the UI elements or scale them based on how many connections are available? I have one server PC but there are two options to connect (ethernet or WiFi). I use a Surface Pro with touch screen and I frequently accidentally tap the wifi connection instead of ethernet because the button is so small. Only about 25% of the space in the GUI is being used and it would be a huge help to scale these elements so that the buttons are larger.
2. Startup auto connect does not allow for interrupts. I would like to have spacedesk auto connect via ethernet, however, when I am not connected to ethernet, it takes forever to exit spacedesk viewer because it’s constantly trying to reconnect. I have to wait for things to timeout or force close the app to cancel this. Please allow me to cancel the auto connection.
Thanks
-Doug
I will add one more thing, because I don’t know if we understood each other well.
I cannot connect to my PC via tablet/smartphone. I get the message “Display connected” – black screen – and the message “The network bandwidth is low…”. On my PC in Spacedesk I get the message “error: connection lost”. Sometimes it’s 1 second and other times it’s 4 seconds, no picture during that time.
Hi, I started using this software and i found a great software for my needs.
Everything works as expected. For now I’m using it with my android tablet (a galaxy tab s6 lite) as a third monitor, placed under my main monitor.
I only encountered a problem, I suppose I’m not the only to face with this: when my pc turn off displays, spacedesk client shows a message with “display connected off” (this is good). But the tablet keeps display on forever and the internal sleep timer for the display doesn’t work as expected. I know this is intended, but it could be great to have the option to turn off that message and let the display to turn it off with internal sleep timer. At least as an option.
I know I can turn the display off manually but it’s less convenient (I could forget about it and walk away and it would stay the display on for a long time).
The best thing could be an option to disable after a time the message of display off, but mantain the connection in background. Maybe when connected to usb-cable too (better solution than wifi I suppose).
Sorry for this long message, I hope I don’t bother with it.
Hi @hezit2028,
Unfortunately, you can not go higher than 60 for now, Current spacedesk BETA version only supports 30 or 60 FPS/refresh rate
Hi @egok,
Could you please provide us the following?
-Check if you have a dump file. you can locate it in C:\Windows\minidump, then look for the most recent dump file.
– Run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Hi @dougw03,
Are you using spacedesk Viewer for Windows 10? This is expected behavior for UWP apps, but a workaround can be done by setting the ‘Disconnect Delay’ in the spacedesk Console to -1. This will not unplug your secondary machine and will resume its connection when the UWP app becomes active again.
Note: There are two ‘disconnect delay’ settings in the Console: one in the Control Settings and one for the VideoWall settings. You should choose the one based on your setup (if you’re using a VideoWall or just a normal connection).
Thanks for the spacedesk team at first, spacedesk is a useful tool for me.
I link two pc by 1000Mbps net cable, so I have high bandwidth in theory.
Can I using higher fps than 60? I can also try to change file of it.
Thank you for any response!
Hi @jordzus,
The low bandwidth notification will only be triggered if it fails to receive specific response packets/ping from the spacedesk viewer app (and vice versa), probably due to network congestion on either side.
Additionally, Wi-Fi connections can be sensitive to various factors, such as distance or the number of connected devices, which can affect their performance.
You might want to explore using Wi-Fi Direct to see if your connection with spacedesk improves. Please refer to the ‘Performance Tuning -> Use Wi-Fi Direct / Wi-Fi Hotspot / Wi-Fi Access Point’ chapter in the user manual –
https://manual.spacedesk.net/UseWifiDirectWifiHotspotWifiAcce.html
I frequently need to switch PC’s and I minimize my spacedesk viewer app. However, I find that the monitor will disconnect if I leave the viewer minimized for more than a couple minutes or so. Is there a way to adjust the disconnect timeout period on the viewer app? Thanks
First of all: spacedesk is designed for use in the LAN (Local Area Network) only. Remote use is not supported. No plans for the future either….
However, you are exploring interesting limits here…
Thus we can take this a little bit further…
You might want to try two more different approaches:
1. Either try to connect with spacedesk HTML5 viewer
2. Or try disabling spacedesk Server Discovery on Android Viewer App (small checkbox at the bottom). Then add the IP Address of the spacedesk Server again manually. Then it will immediately connect if Server is accessible on the network.
Please let us know if one or both of these approaches work for you.
Hi @crazynou,
Is this issue consistent every time you attempt to install spacedesk?
Are you upgrading from an old version?
– If you haven’t tried rebooting your PC and reinstalling it, please do so. There are some cases where a simple reboot has resolved this issue.
– Try uninstalling the existing previous version using the MSI installer of that version or via control panel and restart your pc before you install a new spacedesk Driver.
In case the above suggestion didn’t work, please send us the following:
– Run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Hi @mrsnh,
As of now 19200 x 3240 is unlikely to be achieved, as the maximum working resolution is around 16k pixels. Currently, not many hardware devices can support resolutions higher than that, and it’s not something that third-party applications like spacedesk can easily bypass.
I am looking for a solution that can extend the pixel space from the windows 11 16k horizontal resolution to 19200. The total desktop resolution I need is 19200 wide x 3240. The standard windows desktop tool allows up to about 16k pixels wide, which is not quite where I need to operate. We are successful with 15360×3240. Can spacedesk get around this desktop canvas size limit and extend the additional 3840 pixels?
Hi @giovannirogahn,
Thank you for sharing the steps you did to solve this Issue. this will be a great help for other users as well. We will now close this topic. In case you encounter any spacedesk-related issues, just let us know and we’ll be happy to assist you.
Hi @lanson,
Have you tried the suggestions in the link? Did it work?
Have you also checked if you can still connect your client device to spacedesk using Wi-Fi?
when i click yes it redirects me to this https://learn.microsoft.com/en-us/dotnet/framework/install/application-not-started
spacedeskService.exe is running in Task Manager under Details
Hi @lanson,
We are still investigating this problem. In the meantime, could you please try to connect via Wi-Fi? Also, check if ‘spacedeskService.exe’ is running in the Task Manager under ‘Details.’
Additionally, please attempt the suggestions found on this website:
Link: https://learn.microsoft.com/en-us/dotnet/framework/install/application-not-started
If the suggestions in the link don’t work, kindly click ‘Yes’ in the ‘This application could not be started’ error prompt. Please take a screenshot or save the result and send it to us.
Hi @danko,
Could you please check if ‘Stylus Screen Control’ is enabled in spacedesk Settings?
Just go to the menu -> Input Devices -> Pen > Enable Touch Screen Control
Hi @23ggg,
The unnecessary input at the lower right portion of the display bug is a known issue. The fix for this will be released in one of the next spacedesk Driver updates. We will let you know once the fix has been included and is available for download.
Good day
I use an old lenovo X61 tablet pc. This device has a wacom tablet, with a pen. The tablet works without problems, as does the operation with this pen. When connecting via SpaceDesk, however, it is not possible to control the remote side. The mouse works but the pen doesn’t. Does anyone have any experience please?
I’m trying to use Spacedesk for my Samsung Galaxy S9 with direct USB-connection which seems to me being the most stable connection. However, if I use my original Samsung pen that came with the tablet calibration is way off. It’s ok in the center of the tablet (a few millimetres off) but if I touch the screen with the pen close to the edges of the tablet, the touch is recognised about 2cm off. Like this the pen is unusable. Already tried Windows touch and pen calibration but to no avail since there is no way to hit the Windows calibration crosshair. What can I do? Any help appreciated. The strange thing is that I do not observe this if spacedesk connects via usb tethering or local network, however these connections heavily depend on the bandwidth in my network and are unstable at times.
server: windows 11
client: windows 10 ltsc (device: galaxybook 10.6)
when I use touch screen,
the corner often be clicked.
I uploaded a photo.
I touch anywhere,
but the lower right corner was pressed.
(I flipped the host’s screen,
so the actual wrong-clicked position was
the upper left corner of the spacedeck viewer windows)
Hi @giovannirogahn,
There are a lot of possible causes of this issue, and one of them could be that there is a pending Windows update in your system settings (or your current update may be lacking some important packages.) If there is, please try to update them and try again with spacedesk.
If that didn’t solve your problem, could you maybe try the suggestions found on this website?
Link: https://www.howtoedge.com/fix-exception-error-code-0xe06d7363/#google_vignette
in case the Issue persists, could you please provide us with the following files:
– Run dxdiag.exe on your primary machine, click “Save all information”
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @lanson,
I see, next, we should get traces to pinpoint what might be causing your spacedeskConsole issue.
just follow the steps below:
– Run your CMD as administrator then add this command:
reg add HKEY_CURRENT_USER\Software\datronicsoft\spacedeskConsole /v DebugTraceEnabled /t REG_DWORD /d 1
note: If there’s an overwrite prompt, just type yes.
– Download DebugView app using this Link: https://download.sysinternals.com/files/DebugView.zip
– Extract the files from the zipped folder
– Run the Dbgview.exe as Administrator
– Make sure to only check the Capture -> Capture Win32 and Capture Events
– while DebugView is open, please try to run your spacedeskDriver again and reproduce the Issue
– please save the logs (as .txt file) and send it to us.
sorry for the late reply.
I don’t know why but connection works again, even if spacedesk driver console show the network adapter with ipv6…
Hi @285714,
What is your spacedesk Driver version?
How did you attempt to uninstall it? (via control panel, etc.) and did you encounter any error during uninstall?
Which files are still present that you are trying to delete?
Could you please try to install again the driver using the latest spacedesk Driver v1.0.73 from http://www.spacedesk.net/ and from there, try to uninstall it the regular way using .msi installer (Remove) or control panel (Uninstall)
If the above suggestions didn’t work, please try the following steps found in the chapter Uninstall on Windows Primary Machine > Troubleshooting Uninstall in the Instruction Manual – https://manual.spacedesk.net/TroubleshootingUninstall.html
The program is not listed in the windows installed app , and in uninstall section of the control pannel. There dont seem to be an .msi file of the spacedesk app. And manualy deleting its file wont work because it’s says need system permission
Hi @the_flue,
For further analysis, could you send us the Diagnostic logs of this Issue?
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
