Hi @watchbird,
Please try try the Install/Uninstall troubleshooter program https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed
If spacedesk is not on the program list, just select “Not Listed” then paste the product code of current spacedesk version below.
spacedesk_driver_Win_10_64_v1015_BETA.msi:{60C2963B-A3C6-4995-BB85-3274F7190577}
spacedesk_driver_Win_10_64_v1014_BETA.msi:{8C330294-7E17-42D6-B17F-1D875427F066}
After that, please reboot then try again the installer.
Hi @Lea
I check local area network it’s collect
You can tell me how to firewall check included in the exception list for incoming and outgoing connection.
I have firewall software is Avast (Free version).
What should I do, tell me, I’m not very good at these things.
It is connected via USB tethering.
I specifically don’t want the iPad connected to the WiFi via Spacedesk as I want to use the iPad as a permanently connected solution and already have a significant number of other devices taxing my Wifi network connection – and thus want to use a USB connection.
Hi @roblatour,
I have a powered external usb hub and tried it. While the Spacedesk part continues to work perfectly, there is still no love in terms of the iPad charging.
Is spacedesk connected over USB tethering or WiFi network?
Hi @game
Please make sure that both primary and secondary machine are connected on the same local area network.
If you have a third party firewall software, please make sure that spacedesk or C:\Windows\system32\spacedeskService.exe is included in the exception list for incoming and outgoing connection.
For more details, please check Troubleshooting -> Network Connection chapter in spacedesk user manual https://forum.spacedesk.netuser-manual.
Hi @mikedemko,
looks like a network connection issue.
Please make sure that both primary and secondary machine are connected on the same local area network.
If you have a third party firewall software, please make sure that spacedesk or C:\Windows\system32\spacedeskService.exe is included in the exception list for incoming and outgoing connection.
For more details, please check Troubleshooting -> Network Connection chapter in spacedesk user manual.
For further analysis, could you please send us the following info:
Primary Machine
– operating system (Windows 8.1/10)?
– graphics adapter (AMD/Intel/Nvidia)
– network connection type (wired/wireless/USB tethering/WiFi Direct)
Secondary Machine
– Viewer type (Android/iOS/Windows/HTML5)
– network connection type (wired/wireless/USB tethering/WiFi Direct)
Hi @kjstech,
Did you notice any error notification on primary machine?
Do you maybe have splashtop software installed on your primary machine?
If yes, just uninstall the “Virtual Display driver” on Splashtop Wired XDisplay Agent window -> Advanced option.
First, thanks for the great software. With the Spacedeck driver, I can use my iPad as an additional screen for my Windows PC.
The only issue is that when I plug my iPad into my computer’s USB port the iPad won’t charge (regardless of if I am using Spacedesk or not).
I have a powered external usb hub and tried it. While the Spacedesk part continues to work perfectly, there is still no love in terms of the iPad charging.
Ideally, I would like to iPad to charge while also using Spacedesk so that I could effectively use it as a permanent extra display. Right now I can only use it up to the point the iPad battery holds up, after which I have to unplug it and charge it with a charging block.
Is there a solution to this?
Thanks in advance.
Obviously, I find using this app for extending Windows screen helpful. But it is not as beneficial for me as extending mobile screen, since I have to use the Taskbar for using desktop mode. If this software company adds this feature, it can be good to me since I can’t bring my laptop very often.
I have been using space desk for some time but the last two days I can’t get my old windows 10 computer to connect to my work PC anymore. It just says Connected – Display Off. On the work computer (server) it shows the 3 locally connected displays and I can’t get the 4th one to show up anymore.
Not sure why it just says Connected – Display off. Nothing I can do gets it working. I’m already on Extend.
Hi @glda19,
Currently spacedesk display only supports up to 2 screen resolution.
The native screen resolution of your android device and a custom resolution which you can change on the viewer app’s Settings -> Resolution -> Custom Resolution list menu (list includes all screen resolution between your native resolution and 320 x 240).
Please check attached screenshot.
Yes – I removed the following entries as per Step 6 on your support page:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\spacedeskService
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\spacedeskKtmInputMouse
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\WUDF\Services\spacedeskDisplayUmode
I have checked the registry today and confirm that the above entries do not exist.
Regards
Hello. I have the same problem – “Error – spacedesk Keyboard / Mouse Driver unavailable”. But I have the same situation when connected via WiFi. The problem appeared after the last update of the application on Android.
Android 11
Windows 8.1 x64
Hi @dmitriy,
when I connect via usb I get an error Error – spacedesk Keyboard / Mouse Driver unavailable
You mean when you connect over USB tethering connection?
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Hi @box,
Can you further explain your setup?
What is FRP?
What is your primary machine’s operating system (Windows 8.1/10)?
What is your secondary machine / viewer type (Android, iOS, Windows, HTML5)?
Our viewer apps already has it’s own remote control settings, did you already tried that?
I ran Device Manager and did not see any SpaceDesk devices. I have attached a list generated by Aida64 Extreme which shows all the Windows devices currently on my PC.
I have previously removed SpaceDesk devices as per your website instructions to manually uninstall SpaceDesk prior to my attempting a re-install the latest version.
Regards
I mapped port 28252 through FRP on the spacedesk server.But I can’t access it through spacedesk viewer.
Do you need any other port mappings besides port 28252?
My FRP configuration:
[XXX]
type = tcp
local_ip = 127.0.0.1
local_port = 28252
remote_port = 28252
Hi @chaos_02,
Could you please try the following steps:
1. Uninstall spacedesk Driver and reboot
2. Run regedit
3. Go to: HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows
4. Backup/Export the Windows reg folder
5. Right click on Windows folder and select Permissions…
6. Here check the Full Control permission for Your user under Allow option. Click Apply > OK to save changes.
7. Delete these following registry under HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows
8. Reboot
9. Reinstall spacedesk then try again to connect
Yes, you are right that it’s an insider preview.
Latest experiments I did with the 1.0.14 which was the latest available by the time of writing.
I’m happy to check out 1.0.15 as well now and give a feedback afterwards.
Cheers
Hi @reddighamburg,
Testing the most recent spacedesk Driver on Windows 11 worked so far on our side.
Both screen mirroring and extension should work.
Since Windows 11 is not yet officially released, I assume your Windows 11 is still an Insider Preview version.
And maybe it’s possible that it’s a Windows 11 bug.
We will keep an eye on this issue and check if we can reproduce it on our side.
By the way, did you already tried our most recent spacedesk Driver v1.0.15 on the web https://spacedesk.net?
For further analysis, could you please run dxdiag.exe on your primary machine, click “Save All Information”, then attach the output file (dxdiag.txt) on your next reply.
Hi @goloso29,
Please try our most recent released spacedesk Windows 7 Viewer app v0.9.32 on the web https://spacedesk.net.
Then let us know if the issue is now fixed.
Looking forward to your feedback.
Hi @chaos_02,
Can you quickly try without the Valve Index VR Headset attached ?
hello all,
I updated from WIN10 server version 1.0.3 to 1.0.14 (64-bit).
After that my taskbar was no longer automatically hiding. Disabling and enabling did not help neither a restart.
I disabled the service, did a restart, then it was working until I started the service again.
Now back on version 1.0.3 and everythings works as expected.
Thanks for reading.
I’m experiencing an issue with the latest version of Spacedesk under Windows 11.
The issue appears to be windows 11 only, because while I still was on windows 10 all worked fine.
I’m having a setup with 3 physical screens connected whereas “Display 3” is the smallest one with HD resolution 1920×1080.
I have been using spacedesk during HomeOffice times to mirror my meetings and calls to my Android Tab from this “Display 3” to the spacedesk virtual screen, which is “Display 4” when connected.
Recently, since I updated to windows 11 developer preview, “Display 4” only works as an additional device for extended desktop, but not in mirror mode.
Whenever I try to mirror “Display 3” to “Display 4”, the only thing that happens is that windows starts the usual 15 seconds countdown asking me if I want to keep the setting.
Nothing is actually getting mirrored from “Display 3” not even during these 15 seconds of preview and also when I confirm to keep the setting, it’s instantly getting reverted into 2 separate screens.
As said, using it as an exteded screen and moving things to that screen works fine, but trying to mirror one of the physical screens fails, while it worked nicely on windows 10.
Is there any advice? Did anyone get mirroring to work on windows 11? Or it it just a bug in the software where I need to be patient and wait for a fix?
Cheers
just done that, still unplugged even when trying to switch to display extend mode.
Device Manager says
Dieses Gerät ist nicht richtig konfiguriert. (Code 1)
Treiber ist für diese Plattform nicht vorgesehen.
Klicken Sie auf “Treiber aktualisieren”, um einen Treiber für dieses Gerät zu finden.
and
Treiber ist für diese Plattform nicht vorgesehen.
E0000234
in Installation error property in Details of Display Device.
same (new) files as requested before are attached.
I do have a Valve Index VR Headset attached to my RX480 card, could that be a problem?
Hi @kroshold,
Thanks for the feedback.
1. Do you have Nvidia ShadowPlay/screen recording/instant replay or Game Overlay settings enabled?
If yes, please disable it then switch server OFF-> ON then try again to reconnect.
2. If #1, did not help, please try to reinstall spacedesk Driver v1.0.14 then try again to connect.
If problem still persist, please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/z8h5llgi8c2ig3g/2021_spacedeskDiagnosticTool.zip?dl=0
Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces.
On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Hi @khanhzz,
What is the connection time (which is below the error code)?
Did you notice any error notification on your main computer?
Do you maybe have splashtop software installed on your main computer?
If yes, just uninstall the “Virtual Display driver” on Splashtop Wired XDisplay Agent window -> Advanced option.
Hi @watchbird,
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Hi @gpsdmsj1,
I assume, spacedesk is currently on extension mode.
Do you intend to use spacedesk for desktop duplication/mirroring or extension?
SplashTop was installed, but I deleted this program and all its drivers. Attached below dxdiag.txt
Hi @peltierdevice,
To further analyze this issue, please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/z8h5llgi8c2ig3g/2021_spacedeskDiagnosticTool.zip?dl=0
Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces.
On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Hi @notaro75,
Thanks for the feedback.
We never tested spacedesk with Citrix Workspace. We cannot easily troubleshoot it since the app is not a free software.
As for the disconnection, I assume the spacedesk viewers are connected over wifi network, right?
If that’s the case, one of the possible reason is maybe there’s a network drop that causes a disconnection?
Is your network stable/reliable?
Can you maybe try connecting over a wired network, e.g. USB tethering? Then check if you still experience the disconnection from time to time.
By the way, do you have auto-reconnect enabled on your spacedesk viewer app settings? maybe that might help too?
You mentioned that you have v0.9.87 driver version, can you maybe try our most recent spacedesk driver v1.0.14?
Hi @kroshold,
Did you notice any error notification on your main computer?
Do you maybe have splashtop software installed on your main computer?
If yes, just uninstall the “Virtual Display driver” on Splashtop Wired XDisplay Agent window -> Advanced option.
For further analysis, could you please run dxdiag.exe on your primary machine, click “Save All Information”, then attach the output file (dxdiag.txt) on your next reply.
Hi @isa-ldsk,
To further analyze this issue, please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/z8h5llgi8c2ig3g/2021_spacedeskDiagnosticTool.zip?dl=0
Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces.
On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Hi @soli,
1+2+3: To setup spacedesk you should have one primary machine and one (or more) secondary machine.
On primary machine you have to install the spacedesk Driver/Server.
On secondary machine, spacedesk Viewer app should be installed. If you have the 12 native monitors attached to it, then you can setup 12 viewer app instance on each monitors and connect it all to your primary machine.
You can easily setup the Videowall using the Video Wall Engine user interface.
For more details please check the spacedesk user manual https://forum.spacedesk.netuser-manual/.
4. Current spacedesk BETA version is free to use until it expire on Dec.31, 2021.
Hi @shodan,
Unfortunately, no plans for native spacedesk Viewer for Linux machine at the moment.
Hi @petresarr,
Current spacedesk only support 30Hz or 60Hz refresh rate.
On spacedesk Android Viewer app’s Settings -> Quality/Performance -> Custom FPS rate, you can only select 30FPS or 60FPS and it will correspond to the display’s refresh rate.
As of now, we have no plans to support more than 60Hz.
We set the max to 60Hz to limit the network bandwidth to prevent latency.
Hi thanks for this amazing app. I was waiting for something like it for so long!
I am really happy it can support pen pressure. I am using my Galaxy Tab S6 Lite and Photoshop.
The only disadvantage I have right now is that there is no way to assign the S Pen button as a mouse right click. I searched a lot for answers and workarounds and couldn’t reach anything.
I tried press and hold under pen settings, it works on the desktop only and doesn’t in Photoshop.
Any suggestions?
I discovered this bug when I was presenting to my class 2 days ago, which was unfortunate.
Note: This only happens when HDR Display is ON
To reproduce:
1. Connect phone to PC via USB
2. Enable Spacedesk via LAN IP
3. Open Google Meet & Microsoft Powerpoint
4. Present Screen using Powerpoint (using spacedesk monitor as presentation screen)
5. Chrome crashes all the time
Chrome does not crash when HDR Display is OFF.
PC Specs:
Windows 10 Pro X64 – 21H2 19044.1237
Nvidia GTX 1650 Super – Driver Version 456.71
Spacedesk Driver Version: 1.0.14
Phone Specs:
Oneplus 7T – Android 11
Spacedesk App Version: 0.9.77
Hello,
I’m using spacedesk with the following setup: native laptop screen (Windows 10 Enterprise 1909, Spacedesk Server 0.9.87) + 2 additional screens via Display Port + 1 iPad Mini (old tablet running IOS 9.3.5, using Spacedesk for IOS updated to last available version on App Store) + 1 Samsung Tablet (old one running Android 4.4.2, using spadedesk for Android updated to latest version through Google Play). I often use some app via Citrix Workspace, and spacedesk doesn’t seem to like this very much: from time to time I experience disconnections of secondary spacedesk screens – not sure why, and to be able to reconnect them I need to close any open instance of my Citrix apps, or I’ll simply keep seeing all my screens flashing with spacedesk continously connecting and disconnecting screens.
Anybody has any suggestion on possible causes and solutions?
Thanks
Hi
It happens everytime after around 10min
Then suddenly the android tablet lost its connection to the Windows 10 host.
So my second screen is disconnected
and the whole system (windows) is very “snail” after that to keyboard or mouse click inputs.
I’m running this always when I’m playing MSFS 2020.
So the system is heavily loaded during the connection.
My specs: Ryzer 5 5600x, 32GB, GTX 3070ti
newest NVida driver
Sometimes after a while I can reconnect again, sometimes not.
Connection to WiFi is stable all the time
I am reviewing this application for a high refresh rate application. I have a android Xiaomi Mi10T phone that supports 144hz refresh and plan to connect with usb from a Windows 10 pc with thunderbolt4 usb connection. I noticed that hardware acceleration is coming in version 2.0 What is the current max refresh rate (and in which configuration)? How soon will future development (updates) support the capabilities of 120hz and higher on the viewer? thank you, Peter
spacedesk Windows Server always shows connected clients. Window can be seen in the taskbar and when maximized, it shows details about all connected clients.
Nevertheless there will be a password option within the next few months.
First question:
Why still use the old Windows viewer? Have you tried the new one from the Microsoft store?
Second question:
Why connect manuallly via IP-Address? Does automatic discovery not work?
Third question:
If connecting manually by IP-Address – are you sure you are not accidentally using a local host address? These start 127.x.x.x
Thanks, unfortunately it doesn’t work
Well it does connect, spacedesk creates a new monitor and it shows on my raspberry pi.
But the performance is as slow and erratic as VNC. And the video quality is also terrible, extremely blurry even for static images and very variable.
I know the RPi can do this since steamlink and moonlight manage without problems and the response time is excellent (sub 100ms)
The RPi is the perfect Spacedesk viewer hardware, why is there no linux native spacedesk client ?
The world is done with windows after windows 11 !
Hi, I’ve found that there were some connection issues when using spacedesk and connecting both devices to my home network. So i tried to use the mobile hotspot of my main device and have my secondary device connect to it. this doesnt work though, and it says its connecting, then exits out. Any fixes?
I’ve included a link to a video of the problem im having, if my explaination doesnt make sense
[video src="https://cdn.discordapp.com/attachments/825594008822087692/886122208047554591/2021-09-11_13-27-19_Trim.mp4" /]
Hi @lizrieg,
Multi-touch (e.g. pinch to zoom) feature is not yet supported by spacedesk.
This feature is already in our to do list but will not be available anytime soon.
We are currently very busy with higher prioritized features and bug fixes.
Hello there.
So I successfully installed the driver on Windows desktop pc and the app on my Lenovo Tab tablet and it works perfect as a second extra monitor but how about the touchscreen on it?? can I use it somehow I don’t understand the instructions in the manual if there are any?
Is it via the spacedesk viewer or some think??
Thanks in advance
Hi @irmuunshde,
Now I am reinstalling my graphics driver.
Did it fix the black bar problem?
Hi @ngoof,
Did you notice any error notification on primary machine?
Please check if any of the following driver is still present on your primary machine, please run command prompt as administrator then type the following commands and check if status is RUNNING or STOPPED:
sc query ddkmd
sc query dlkmd
sc query FLxHCIv
sc query lci_proxykmd
sc query lci_proxywddm
If you get a RUNNING or STOPPED status then type this next command:
sc delete
Then after executing all the commands please reboot your primary machine and try again with spacedesk.
