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  • #3848
    spacedesk Lea
    管理员

    Hi @soli,
    To assign to wall for the first time, you should set it manually in the Wall Index text box of the connected client.
    For assistance, please check Video Wall Configuration -> Video Wall Operation chapter in our user manual https://forum.spacedesk.netuser-manual/.

    #3846
    spacedesk Lea
    管理员

    Hi @itamax2073,

    Thanks for sending the diagnostic logs.
    Could you please try our most recent spacedesk Driver v1.0.18 available on our website?
    Then let us know if you still get the same issue.

    #3836
    itamax2073
    参与者

    As for the last little problem from last week.
    This too was fixed thanks for updating the driver
    Now all working
    Thank you so much 🙂 👌🏼

    @lea
    but I ask for information:
    why these bugs every now and then?

    • 该回复由itamax2073 于 2年、 12月前 修正。
    • 该回复由itamax2073 于 2年、 12月前 修正。
    • 该回复由itamax2073 于 2年、 12月前 修正。
    • 该回复由itamax2073 于 2年、 12月前 修正。
    • 该回复由itamax2073 于 2年、 12月前 修正。
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    #3831

    回复至: screen freezes

    majh0
    参与者

    Here is the log file of the client and Dxdiag of the server.

    • 该回复由majh0 于 2年、 12月前 修正。
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    #3828
    ofoge
    参与者

    Hello.
    So the thing I noticed is that spacedesk communication while the screen is idle is only 1-2 mbps. But when watching fullscreen video it goes up to 30 mbps with my current settings. Usually my cursor movement with static image (desktop) is not very smooth but stable. Feels like 20-ish fps. But if I do the following I have good 60-ish fps mouse movement for a second:
    1. Play a video so my bandwidth goes 30mbps. (If I move the cursor while video is playing it’s the same 20-ish fps).
    2. Pause the video while moving cursor. (The cursor movement will be 60-ish fps while the bandwidth is high. But returns to 20-ish fps the next second).
    Thus I think constant bitrate will improve stream stability. And so I ask spacedesk team to test and/or implement that feature.

    #3816
    downstairsflier
    参与者

    I also went ahead and ran the diagnostic program, here is the zip file. I have noticed something- when my screens stop working and the error-display off pops up, a program on my laptop stops- this program uses the same wifi and runs through a program on my desktop…one is a client, the other is a host… I got to think the two events are related since they have that in common and happen at the exact same time. Thanks!

    #3807
    itamax2073
    参与者

    @Lea
    I am attaching the diagnostic tool report:
    00000001 0.00000000 [11156] Error 16 (unavailable resource, function or feature) in function AudioGraphSettings::CCachedSettingsRepository::HasValue
    00000002 0.00051660 [11156] Error 16 (unavailable resource, function or feature) in function AudioGraphSettings::CCachedSettingsRepository::HasValue
    00000003 0.00079940 [21848] Error 16 (unavailable resource, function or feature) in function AudioGraphSettings::CCachedSettingsRepository::HasValue
    00000004 0.00296000 [11156] Error 10 (argument is out of bounds) in function AudioGraphSettings::CRegistrySettingsRepository::ReadSetting
    00000005 0.00383440 [21848] Error 16 (unavailable resource, function or feature) in function AudioGraphSettings::CCachedSettingsRepository::HasValue
    00000006 0.00465630 [11156] Error 10 (argument is out of bounds) in function AudioGraphSettings::CRegistrySettingsRepository::ReadSetting
    00000007 0.00526930 [21848] Error 10 (argument is out of bounds) in function AudioGraphSettings::CRegistrySettingsRepository::ReadSetting
    00000008 0.00594310 [11156] Error 16 (unavailable resource, function or feature) in function AudioGraphSettings::CCachedSettingsRepository::HasValue
    00000009 0.00659490 [21848] Error 10 (argument is out of bounds) in function AudioGraphSettings::CRegistrySettingsRepository::ReadSetting
    00000010 0.00721710 [11156] Error 16 (unavailable resource, function or feature) in function AudioGraphSettings::CCachedSettingsRepository::HasValue
    00000011 0.00784590 [21848] Error 16 (unavailable resource, function or feature) in function AudioGraphSettings::CCachedSettingsRepository::HasValue
    00000012 0.00845500 [11156] Error 16 (unavailable resource, function or feature) in function AudioGraphSettings::CCachedSettingsRepository::HasValue
    00000013 0.00918730 [21848] Error 16 (unavailable resource, function or feature) in function AudioGraphSettings::CCachedSettingsRepository::HasValue
    00000014 0.00986270 [11156] Error 16 (unavailable resource, function or feature) in function AudioGraphSettings::CCachedSettingsRepository::HasValue
    00000015 0.01050310 [21848] Error 16 (unavailable resource, function or feature) in function AudioGraphSettings::CCachedSettingsRepository::HasValue
    00000016 0.01112070 [11156] Error 10 (argument is out of bounds) in function AudioGraphSettings::CRegistrySettingsRepository::ReadSetting
    00000017 0.01174000 [21848] Error 16 (unavailable resource, function or feature) in function AudioGraphSettings::CCachedSettingsRepository::HasValue
    00000018 0.01236710 [11156] Error 10 (argument is out of bounds) in function AudioGraphSettings::CRegistrySettingsRepository::ReadSetting
    00000019 0.01300410 [21848] Error 10 (argument is out of bounds) in function AudioGraphSettings::CRegistrySettingsRepository::ReadSetting
    00000020 0.01366410 [11156] Error 16 (unavailable resource, function or feature) in function AudioGraphSettings::CCachedSettingsRepository::HasValue
    00000021 0.01671770 [21848] Error 10 (argument is out of bounds) in function AudioGraphSettings::CRegistrySettingsRepository::ReadSetting
    00000022 0.01841290 [11156] Error 16 (unavailable resource, function or feature) in function AudioGraphSettings::CCachedSettingsRepository::HasValue
    00000023 0.01987940 [21848] Error 16 (unavailable resource, function or feature) in function AudioGraphSettings::CCachedSettingsRepository::HasValue
    00000024 0.02128020 [21848] Error 16 (unavailable resource, function or feature) in function AudioGraphSettings::CCachedSettingsRepository::HasValue
    00000025 18.05110741 [11068] *** CGDContextMenu::initialize ***
    00000026 18.05112076 [11068]
    00000027 18.05113983 [11068] *** CGDContextMenu::Initialize Num files selected: ***1
    00000028 18.05114937 [11068]
    00000029 18.05119133 [11068] RetrivePathLocation Unable to query client for folder path: IPC error.
    00000030 18.05120277 [11068]
    00000031 18.05125046 [11068] *** CGDContextMenu::QueryContextMenu ***0
    00000032 18.05126190 [11068]
    00000033 67.50093079 [11156] Error 16 (unavailable resource, function or feature) in function AudioGraphSettings::CCachedSettingsRepository::HasValue
    00000034 67.50154877 [11156] Error 16 (unavailable resource, function or feature) in function AudioGraphSettings::CCachedSettingsRepository::HasValue
    00000035 67.50254059 [21848] Error 16 (unavailable resource, function or feature) in function AudioGraphSettings::CCachedSettingsRepository::HasValue
    00000036 67.50345612 [11156] Error 10 (argument is out of bounds) in function AudioGraphSettings::CRegistrySettingsRepository::ReadSetting
    00000037 67.50605774 [21848] Error 16 (unavailable resource, function or feature) in function AudioGraphSettings::CCachedSettingsRepository::HasValue
    00000038 67.50765228 [11156] Error 10 (argument is out of bounds) in function AudioGraphSettings::CRegistrySettingsRepository::ReadSetting
    00000039 67.50917053 [21848] Error 10 (argument is out of bounds) in function AudioGraphSettings::CRegistrySettingsRepository::ReadSetting
    00000040 67.54596710 [11156] Error 16 (unavailable resource, function or feature) in function AudioGraphSettings::CCachedSettingsRepository::HasValue
    00000041 67.54733276 [21848] Error 10 (argument is out of bounds) in function AudioGraphSettings::CRegistrySettingsRepository::ReadSetting
    00000042 67.54927063 [11156] Error 16 (unavailable resource, function or feature) in function AudioGraphSettings::CCachedSettingsRepository::HasValue
    00000043 67.57351685 [21848] Error 16 (unavailable resource, function or feature) in function AudioGraphSettings::CCachedSettingsRepository::HasValue
    00000044 67.57500458 [11156] Error 16 (unavailable resource, function or feature) in function AudioGraphSettings::CCachedSettingsRepository::HasValue
    00000045 67.57649994 [21848] Error 16 (unavailable resource, function or feature) in function AudioGraphSettings::CCachedSettingsRepository::HasValue
    00000046 67.60109711 [11156] Error 16 (unavailable resource, function or feature) in function AudioGraphSettings::CCachedSettingsRepository::HasValue
    00000047 67.60270691 [21848] Error 16 (unavailable resource, function or feature) in function AudioGraphSettings::CCachedSettingsRepository::HasValue
    00000048 67.60435486 [11156] Error 10 (argument is out of bounds) in function AudioGraphSettings::CRegistrySettingsRepository::ReadSetting
    00000049 67.62887573 [21848] Error 16 (unavailable resource, function or feature) in function AudioGraphSettings::CCachedSettingsRepository::HasValue
    00000050 67.63047791 [11156] Error 10 (argument is out of bounds) in function AudioGraphSettings::CRegistrySettingsRepository::ReadSetting
    00000051 67.63201904 [21848] Error 10 (argument is out of bounds) in function AudioGraphSettings::CRegistrySettingsRepository::ReadSetting
    00000052 67.65672302 [11156] Error 16 (unavailable resource, function or feature) in function AudioGraphSettings::CCachedSettingsRepository::HasValue
    00000053 67.65833282 [21848] Error 10 (argument is out of bounds) in function AudioGraphSettings::CRegistrySettingsRepository::ReadSetting
    00000054 67.65990448 [11156] Error 16 (unavailable resource, function or feature) in function AudioGraphSettings::CCachedSettingsRepository::HasValue
    00000055 67.68447113 [21848] Error 16 (unavailable resource, function or feature) in function AudioGraphSettings::CCachedSettingsRepository::HasValue
    00000056 67.68608093 [21848] Error 16 (unavailable resource, function or feature) in function AudioGraphSettings::CCachedSettingsRepository::HasValue

    #3825
    eljuan
    参与者

    Hi guys

    Someone can help me with this ? I can’t connect and i have Connected display off !!

    This is the debug report !

    Thanks

    DBG] SimConnect error.
    00000002 14:24:34 [16604] System.Runtime.InteropServices.COMException (0x80004005): Error HRESULT E_FAIL has been returned from a call to a COM component.
    00000003 14:24:34 [16604] at System.Runtime.InteropServices.Marshal.ThrowExceptionForHR(Int32 errorCode)
    00000004 14:24:34 [16604] at Microsoft.FlightSimulator.SimConnect.SimConnect..ctor(String szName, IntPtr hWnd, UInt32 UserEventWin32, WaitHandle hEventHandle, UInt32 ConfigIndex)
    00000005 14:24:34 [16604] at FlightStreamDeck.SimConnectFSX.SimConnectFlightConnector.Initialize(IntPtr Handle) in D:\Hy\Codes\_nguyenquyhy\FlightStreamDeck\FlightStreamDeck.SimConnectFSX\SimConnectFlightConnector.cs:line 138
    00000006 14:24:34 [16604] at FlightStreamDeck.AddOn.MainWindow.InitializeSimConnectAsync(SimConnectFlightConnector simConnect) in D:\Hy\Codes\_nguyenquyhy\FlightStreamDeck\FlightStreamDeck.AddOn\MainWindow.xaml.cs:line 114

    drlikz
    参与者

    Hi I am dealing with problem that I need to create videowall on computer with two nvidia GPU with 8 outputs. Nvidia support creating virtual display from max 5 displays. I am looking for solution. When I try run server and client on same computer it didn’t work as there is some restriction in connecting to localhost.
    Is it possible? Will that displays be synchronized as we need show video from Propresenter which support 4×4 displays but video are ugly as output to displays are not synchronized enough.

    #3799
    jtbui
    参与者

    Not the same person, but also having issues with “unable to connect”.
    Main things I tried were:
    – reinstall wine 6.16
    – tried 6.3 and 6.5
    – tried playonlinux

    All of them lead to the same message when trying to connect with “unable to connect” showing up.
    There are some interesting things that I noticed while doing this:
    – Host server isn’t showing up unless I enter the IP address for the device, whereas the HTML client and all other clients automatically detects the device.
    – The installer finishes a little too fast compared to installing on a standard windows device.
    – When attempting to connect or find a device, from wine logs, there is only one command that is run, wlanenuminterfaces.

    Also as an additional question, are there any output logs for both the installer and client when an error occurs? I’d like to cross reference them with other installation attempts to see what’s wrong.

    spacedesk Lea
    管理员

    Hi @k0lk,

    2 possible reason for slow performance on your side:
    1. HTML5 Viewer
    If you laptop runs Linux, that means you are using spacedesk HTML5 Viewer, correct?
    Keep in mind that this HTML5 VIEWER app on Linux is much slower than our native apps on Android and Windows.
    This is due to technical limitation of HTML5/Javascript.

    2. Network connection
    Especially if your machines are connected over wireless network that goes thru the router.
    Please check the chapter “Performance Tuning” in the instruction manual: https://spacedesk.net/user-manual

    #3786

    回复至: screen freezes

    spacedesk Lea
    管理员

    Hi @majh0,
    Thanks for sending the video.

    Could you please send us the following:
    1. debugview log on your secondary machine where you run the viewer app.
    Just download the debugview app here https://download.sysinternals.com/files/DebugView.zip
    Extract the zipped file, run the Dbgview.exe then reproduce the issue on the viewer app and you should find some error traces in debugview (e.g. SA [xxxx:xxx] …), please save it and send to us.

    2. run dxdiag.exe on your primary machine, click “Save All Information”, then save the output file (dxdiag.txt) and send to us.

    #3749
    mignonib
    参与者

    My primary machine is an Acer Aspire PC, running on Windows 10. I have the driver installed, and have restarted my computer as well as uninstalling and re-installing the app. I’ve tried asking my computer to repair the app. I’ve also manually approved the app with my firewall. The app has been showing “ON (idle)”, but I’ve tried many times turning it off and back on, and that hasn’t changed anything. I’ve tried messing with my primary device display settings. I’ve tried playing with the Videowall Engine.
    My secondary machine is a Kindle Fire HD10 (under a year old), and I have the app downloaded from the Amazon App Store. It says “cannot detect a primary machine.” I have tried restarting the device and the app, have tried uninstalling and re-installing it. I’ve tried many times adding the primary device manually with my IP address, but it just circles and says it’s working on it forever.
    Both machines are on the same wifi, and I’ve tried moving them both to a second wifi, with no luck. I’ve tried changing both wifi networks to private. I’ve also tried using my Android Galaxy smartphone as the secondary device, but it has the exact same issues, which makes me think the problem is with my primary device.
    Can you help me? I would so love to get this working.
    Thank you in advance!

    k0lk
    参与者

    When i slide chrome to the second monitor, plaing a video, my fps drops in games and the desk strart stutering, if i let chrome in my firs monitor, that dosent happend, the game dosent drop the fps, my firs monitor is 1920×1080, and my secon (leptop) 1366×768, my fist monitor has a refresh rate of 60hz and the second 30. My laptop runs linux, my pc runs windows.

    #3730

    回复至: screen freezes

    majh0
    参与者

    after reinstalling the server and viewer, I tried to make a video

    but now it works fine…

    all I did is just reinstalling programs to make a video in the new environment

    I just needed your help to use this program properly,

    I feel victimized.. xD I really wanted to show this adapter problem and prove that I am not liar.. but it works fine

    In my opinion, I think there was a conflict between drivers but I don’t know the exact reason

    why this thing gave me that error before…

    I will make a video when I get the adapter error again

    sorry to bother you

    thank you for your supports to solve this problem.

    #3725
    spacedesk Lea
    管理员

    Which viewer type (Android/iOS/Windows/HTML5) did you use? Maybe you can do the screenshot or take a picture of it?
    Could you also please run dxdiag.exe on your primary machine, click “Save All Information”, then attach the output file (dxdiag.txt).

    #3695
    spacedesk Lea
    管理员

    I see.. maybe it’s not a 10-bit format issue..

    You mentioned that “the screen is all messed up”, can you further explain this (maybe with a screenshot)?

    #3693
    rezios
    参与者

    @lea here and Settings-> Graphics-> Advanced- but I didn’t find the “10-bit pixel” when it is working yes, but sometimes when I restart the computer amd radeon software is simply not installed on the computer anymore, and when the i installed again desk stop working

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    #3692

    回复至: Spacedesk has stopped

    spacedesk Lea
    管理员

    Hi @mep011,
    Please update to latest version of spacedesk Android Viewer app (v0.9.80) it has a bug fix for the app crash observed on previous version.

    #3673

    回复至: Multiple screens

    spacedesk Lea
    管理员

    Hi @shulil,

    So you want to mirror your PC screen on your two iPads?

    What do you mean empty screen? Is it black screen? Or it’s just in extension mode?

    Is your primary machine Windows 10?

    #3669
    spacedesk Lea
    管理员

    Hi @rezios,
    On your Radeon Software window, please go to Settings->Graphics->Advanced->”10-Bit Pixel Format”.
    As for the server OFF status, could you easily turn it ON via Settings -> ON menu?

    #3667
    spacedesk Lea
    管理员

    Hi @ahmetzkan,
    Please make sure to update to latest version of spacedesk Android Viewer app (v0.9.80) it has a bug fix for the app crash observed on previous version.

    Without Twomon and Videowall disabled, could you please send us again an updated diagnostic logs?

    #3650
    yyiisss
    参与者

    Hello!!

    Thank you for fixing it.
    Newly released app is working good. I feel it looks faster than before.
    Have a good day.

    #3646

    回复至: Keyboard input help

    spacedesk Lea
    管理员

    Hi to all,

    We are currently re-working our remote keyboard input feature in our Android app, and once we finalized it on android, then that’s the time we port it to iOS Viewer app.
    Hopefully this rework will also fix all the current issue in the keyboard.
    It will take some time to become available.

    #3644
    spacedesk Lea
    管理员

    Hi @ken,

    Please update to the latest version of spacedesk android viewer app (v0.9.80) on Google Playstore.
    It has a bug fix for app crash issue observed on previous version.

    #3640
    spacedesk Lea
    管理员

    Hi @lennos,
    Thanks for the feedback.
    We are glad to hear that it’s now stable on your side.

    Please make sure you have the latest version (0.9.80) of spacedesk android viewer app from Google Playstore.
    It has a bug fix for app crash issue observed on previous version.

    #3638

    回复至: Spacedesk has stopped

    spacedesk Lea
    管理员

    Hi @mep011,

    Are you using the spacedesk Android Viewer app on your tablet?

    If yes, could you please try to update to latest version on Google Playstore.
    We just released a new version (0.9.80) with bug fix for a reported application crash.

    Looking forward to your feedback.

    #3636
    spacedesk Lea
    管理员

    Hi @itamax2073,
    Thank you very much for confirmation.
    Yes, the app crash issue should be fixed now with the latest viewer app version 0.9.80 on Google Playstore.


    @profesional-kikerv
    , @tom_chambers, @rickyd, @yyiisss, please update and check on your side.

    #3629
    rezios
    参与者

    i have an amd notebook with a radeon processor , so naturally i use adrenaline driver video , but all once i install the space desk amd video driver stop to work, and also the screen is all messed up,so i wanted know how i can fix this it looks like it’s a drivers conflict

    #3618

    回复至: screen freezes

    majh0
    参与者

    I used Chrome at that time, and I got another problem..

    I just clicked the list to connect to primary machine

    and it gave me a message connecting to 192.xxx.xxx.x with black screen

    but it went back to main screen

    so I just tried to connect to it manually typing the IP address, it gave me an error message

    ‘Invalid address: Local host!’

    actually I can’t understand why this got happened..

    my laptop tried to connect to server which is located in PC not laptop..

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    #3609
    spacedesk Lea
    管理员

    Hi @multi-cat,
    Please try the most recent spacedesk Driver v1.0.17 and Android Viewer app from Playstore.
    This issue should be fixed now.

    It is also now supports entering a full word, not just single key input.

    #3607
    spacedesk Lea
    管理员

    Thank you very much for reporting it.
    We are currently fixing it.
    We will get back to you as soon as we have a new version released.

    #3604
    tuxinator
    参与者

    Without more details, it will be really difficult to help, please provide more info, for example:

    – What do you try to achieve?
    – How did you try to?
    – What error did you get?

    regards

    #3603

    回复至: screen freezes

    spacedesk Lea
    管理员

    Hi @majh0,

    Thanks for the feedback.

    and I move my internet browser from server to client,

    Which internet browser did you use in this case?
    Is the screen freeze consistently happening only when moving a browser to client screen? Or is it also happening with any window being dragged to the client screen?

    For further analysis, could you please run dxdiag.exe on your primary machine, click “Save All Information”, then attach the output file (dxdiag.txt) on your next reply.

    spacedesk Lea
    管理员

    Hi @mortimar,
    We have tried to reproduce it on our side, but so far auto-hide of taskbar is working on our side with spacedesk connected.

    For further analysis, could you please run dxdiag.exe on your primary machine, click “Save All Information”, then attach the output file (dxdiag.txt) on your next reply.

    #3601

    回复至: screen freezes

    majh0
    参与者

    Primary Machine
    – operating system = Win10 64bit
    – graphics adapter = Nvidia GTX 1060 6GB
    – network connection type = Wifi (hotspot)

    Secondary Machine
    – Viewer type = window
    – network connection type = Wifi, I connected to hotspot of primary machine

    Which web browser did you use? I didn’t use web browser to connect to the primary machine..

    thank you for your reply in advance.

    #3588
    RickyD
    参与者

    Hello,

    Just want to report the exact same problem as yyisss with the client software (v0.9.78)
    I have just updated the server to v1.0.17, but the problem persist.

    Thanks for your support
    Richard

    morTimar
    参与者

    Hi Lea,

    I did test with the current 1.0.17 beta, 64-bit and had the same problem again.
    Back on 1.0.3 now but had to change the system date for installing the 1.0.3. Maybe the certificate is outdated. Windows said, “can not verify the issuer of the driver” or something similar as I tried to install 1.0.3 with 1st of October system date.

    Any ideas how to fix that issue? I love my taskbar to be automatically hidden 😉

    bye morT

    • 该回复由morTimar 于 3年前 修正。
    #3550
    spacedesk Lea
    管理员

    Hi @ahmetzkan,
    Thanks for the feedback.
    To further analyze this issue, please download the spacedesk diagnostic script here, then extract it.
    https://www.dropbox.com/s/z8h5llgi8c2ig3g/2021_spacedeskDiagnosticTool.zip?dl=0

    Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
    This script will start a debug view app to capture spacedesk debug traces.
    On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.
    After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
    Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

    #3543
    spacedesk Lea
    管理员

    Hi @kjstech,
    Could you please try our most recent spacedesk Driver v1.0.16 that we just released on our website https://forum.spacedesk.net.
    We have a potential bug fix for the Display Off issue.

    Looking forward to your feedback.

    #3542
    spacedesk Lea
    管理员

    Hi @titoaurelio,
    Could you please try our most recent spacedesk Driver v1.0.16 that we just released on our website https://forum.spacedesk.net.
    We have a potential bug fix for the Display Off issue.

    Looking forward to your feedback.

    #3540
    spacedesk Lea
    管理员

    Hi @ahmetzkan,
    Thanks for the info.

    Please try our most recent spacedesk Driver v1.0.16 that we just released on our website https://forum.spacedesk.net.
    We have a potential bug fix for the Display Off issue.

    Looking forward to your feedback.

    #3529
    spacedesk Lea
    管理员

    Hi @mnajera,
    Could you please send us the following info:
    Primary Machine
    – operating system (Windows 8.1/10)?
    – graphics adapter (AMD/Intel/Nvidia)
    – network connection type (wired/wireless/USB tethering/WiFi Direct)

    Secondary Machine
    – Viewer type (Android/iOS/Windows/HTML5)
    – network connection type (wired/wireless/USB tethering/WiFi Direct)

    What is your current network profile on your primary machine? Public or Private?
    Aside from Windows built in firewall, do you have third party firewall software (e.g. McAfee)?
    When you set the rule above, is the program path set to C:\Windows\system32\spacedeskService.exe?
    Do you maybe have VPN (Virtual Private Network) currently active?

    #3521
    Ahmetzkan
    参与者

    SpacedeskService is running.There is no problem.
    I add dxdiag.txt.

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    #3519
    spacedesk Lea
    管理员

    Hi @ahmetzkan,
    Could you please check on your primary machine if spacedeskService is running?
    Just run services.msc, find spacedeskService and check the status, maybe try to restart it.

    For further analysis, could you please run dxdiag.exe on your primary machine, click “Save All Information”, then attach the output file (dxdiag.txt) on your next reply.

    #3507
    watchbird
    参与者

    I ran the Windows Troubleshooter which DID detect and fix some problems.

    I have successfully installed the SpaceDesk Windows Driver – problem now resolved.

    I really appreciate the assistance that you have provided to me to resolve the installation error – THANK YOU.

    This topic can now be closed.

    Best regards,
    Helen

    #3501
    spacedesk Lea
    管理员

    Hi @game

    Ok, thanks for the feedback.
    Next thing to try is thru HTML5 viewer from your iPad.
    Just open a web browser (e.g. Safari or Google Chrome) then go http://viewer.spacedesk.net/, then try to connect to the IP address of your primary machine.

    #3498
    spacedesk Lea
    管理员

    Hi @aroosvangmail-com,

    To switch to desktop extension mode, please scroll down below on Multiple displays dropdown menu, please select “Extend these displays”.
    For assistance, please also check Configuration and Settings -> Windows PC (Primary Machine) chapter in spacedesk user manual https://forum.spacedesk.netuser-manual/.

    #3495

    Primary machine is Windows 10 and secondary machine is Android Tablet.
    Installation and connection are successful. However, secondary machine can only mirror. There is “can not detect another display” in the windows display setting. I want to have display 1 and 2 (extension). How can I fix this problem? Thank you.

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    #3486
    spacedesk Lea
    管理员

    Hi @hankpham06,

    I have to use the Taskbar for using desktop mode.

    You mean, you want to also extend the task bar on the extended screen?
    Can you please send us the following info:
    Primary Machine
    – operating system (Windows 8.1/10)?
    – graphics adapter (AMD/Intel/Nvidia)
    – network connection type (wired/wireless/USB tethering/WiFi Direct)

    Secondary Machine
    – Viewer type (Android/iOS/Windows/HTML5)
    – network connection type (wired/wireless/USB tethering/WiFi Direct)

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