Hi @egok,
Could you please provide us the following?
-Check if you have a dump file. you can locate it in C:\Windows\minidump, then look for the most recent dump file.
– Run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Hi @dougw03,
Are you using spacedesk Viewer for Windows 10? This is expected behavior for UWP apps, but a workaround can be done by setting the ‘Disconnect Delay’ in the spacedesk Console to -1. This will not unplug your secondary machine and will resume its connection when the UWP app becomes active again.
Note: There are two ‘disconnect delay’ settings in the Console: one in the Control Settings and one for the VideoWall settings. You should choose the one based on your setup (if you’re using a VideoWall or just a normal connection).
Hi @jordzus,
The low bandwidth notification will only be triggered if it fails to receive specific response packets/ping from the spacedesk viewer app (and vice versa), probably due to network congestion on either side.
Additionally, Wi-Fi connections can be sensitive to various factors, such as distance or the number of connected devices, which can affect their performance.
You might want to explore using Wi-Fi Direct to see if your connection with spacedesk improves. Please refer to the ‘Performance Tuning -> Use Wi-Fi Direct / Wi-Fi Hotspot / Wi-Fi Access Point’ chapter in the user manual –
https://manual.spacedesk.net/UseWifiDirectWifiHotspotWifiAcce.html
First of all: spacedesk is designed for use in the LAN (Local Area Network) only. Remote use is not supported. No plans for the future either….
However, you are exploring interesting limits here…
Thus we can take this a little bit further…
You might want to try two more different approaches:
1. Either try to connect with spacedesk HTML5 viewer
2. Or try disabling spacedesk Server Discovery on Android Viewer App (small checkbox at the bottom). Then add the IP Address of the spacedesk Server again manually. Then it will immediately connect if Server is accessible on the network.
Please let us know if one or both of these approaches work for you.
Hi @crazynou,
Is this issue consistent every time you attempt to install spacedesk?
Are you upgrading from an old version?
– If you haven’t tried rebooting your PC and reinstalling it, please do so. There are some cases where a simple reboot has resolved this issue.
– Try uninstalling the existing previous version using the MSI installer of that version or via control panel and restart your pc before you install a new spacedesk Driver.
In case the above suggestion didn’t work, please send us the following:
– Run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Hi @mrsnh,
As of now 19200 x 3240 is unlikely to be achieved, as the maximum working resolution is around 16k pixels. Currently, not many hardware devices can support resolutions higher than that, and it’s not something that third-party applications like spacedesk can easily bypass.
I am looking for a solution that can extend the pixel space from the windows 11 16k horizontal resolution to 19200. The total desktop resolution I need is 19200 wide x 3240. The standard windows desktop tool allows up to about 16k pixels wide, which is not quite where I need to operate. We are successful with 15360×3240. Can spacedesk get around this desktop canvas size limit and extend the additional 3840 pixels?
Hi @draci,
as of now, we couldn’t reproduce any stylus issue similar to what you reported. we even tried using SPen too and it seems working properly on our side. is it possible for you to send us a video clip of this issue? also, on what resolution do you experience this problem? are you using extend or mirror mode?
when i click yes it redirects me to this https://learn.microsoft.com/en-us/dotnet/framework/install/application-not-started
spacedeskService.exe is running in Task Manager under Details
Hi @lanson,
We are still investigating this problem. In the meantime, could you please try to connect via Wi-Fi? Also, check if ‘spacedeskService.exe’ is running in the Task Manager under ‘Details.’
Additionally, please attempt the suggestions found on this website:
Link: https://learn.microsoft.com/en-us/dotnet/framework/install/application-not-started
If the suggestions in the link don’t work, kindly click ‘Yes’ in the ‘This application could not be started’ error prompt. Please take a screenshot or save the result and send it to us.
Hi @23ggg,
The unnecessary input at the lower right portion of the display bug is a known issue. The fix for this will be released in one of the next spacedesk Driver updates. We will let you know once the fix has been included and is available for download.
Good day
I use an old lenovo X61 tablet pc. This device has a wacom tablet, with a pen. The tablet works without problems, as does the operation with this pen. When connecting via SpaceDesk, however, it is not possible to control the remote side. The mouse works but the pen doesn’t. Does anyone have any experience please?
I’m trying to use Spacedesk for my Samsung Galaxy S9 with direct USB-connection which seems to me being the most stable connection. However, if I use my original Samsung pen that came with the tablet calibration is way off. It’s ok in the center of the tablet (a few millimetres off) but if I touch the screen with the pen close to the edges of the tablet, the touch is recognised about 2cm off. Like this the pen is unusable. Already tried Windows touch and pen calibration but to no avail since there is no way to hit the Windows calibration crosshair. What can I do? Any help appreciated. The strange thing is that I do not observe this if spacedesk connects via usb tethering or local network, however these connections heavily depend on the bandwidth in my network and are unstable at times.
server: windows 11
client: windows 10 ltsc (device: galaxybook 10.6)
when I use touch screen,
the corner often be clicked.
I uploaded a photo.
I touch anywhere,
but the lower right corner was pressed.
(I flipped the host’s screen,
so the actual wrong-clicked position was
the upper left corner of the spacedeck viewer windows)
Thank you so much for your help. But I have already resolved the issue with the help of this article https://www.thewindowsclub.com/fix-unknown-software-exception-error-code-0xe06d7363.
This things which I have done, first I run the system file checker and troubleshoot in clean boot state. Then finally uninstalled the software and reinstalled it and I had no longer getting any error code like that. Thank you so much.
If I’m not mistaken multitouch to zoom or scroll the screen would only be possible if installing an extra driver. Well at least some laptop touchpads need extra drivers for this. Which leaves the question if this will be implemented. If I think further I don’t even know if windows 7 supports smooth zooming. 😀
So thanks for your support. Hope I could be helpful.
When watching the flickering the VLC player keeps being maximized window but in 3 diffent sizes:
-at correct full size
-partly outsize the screen as if height and width were flipped
-as if the screen had only 1080 * 1080
The desktop itself keeps being in place. Something must confuse the player.
Now I managed to start in landscaped mode (which leaves only a few pixels to click to start the connection).
This changes the outcome:
-correct aspect ratio now and when rotation back to this
-when rotating to the left (so the phone stands on the head) it rotates to correct aspect ratio
-when rotating further to the left the screen is flipped standing on top at correct aspect ratio
-when rotating back (so the phone stands on the head again) it rotates to correct aspect ratio but this time the screen is flipped standing on top
-when instead rotating further (now the cable on the left side) the screen is flipped on top at correct ratio
-when rotating further (now cable down) the screen is rotated to the left and stretched the player beeing on the left side of the phone
-when finally rotating back to start it is as correct as at start 🙂
Yes, this was the gesture. Thanks. If you want I can tell you more problems.
If I ask the Internet my iPhone has a screen resolution of 2340 * 1080.
If I set this resolution, windows reports it as correctly taken. But that didn’t happen always. I got the feeling I first have to add the IP to make the change worky. Can this be true?
Windows seems to remember the horizontal-setting which is nice.
When playing a full screen video in VLC everything is flattened.
If moving the window in the middle of both monitors it seems the height is 2.5 times higher as it should.
And the mouse will not click where I click. In horizontal rotation everything seems coorect.
Ah, now I see: The screen output will be stretched as if it was 1080 * 2340.
Now guess what would happen if I try to set this resolution? “max 2436 * 1125” 🙁
2. Maybe, I just read about the meaning of pinch gesture. So didn’t have tested yet.
3. How am I supposed to do that. Use a second phone? The problem is only as described when activiting auto-rotation. If disabled it behaves different. And if I manage to duplicate the desktop, which isn’t always allowed by windows, it gets even more strange and reverts back to Extend Mode at the second rotation.
Hi @giovannirogahn,
There are a lot of possible causes of this issue, and one of them could be that there is a pending Windows update in your system settings (or your current update may be lacking some important packages.) If there is, please try to update them and try again with spacedesk.
If that didn’t solve your problem, could you maybe try the suggestions found on this website?
Link: https://www.howtoedge.com/fix-exception-error-code-0xe06d7363/#google_vignette
in case the Issue persists, could you please provide us with the following files:
– Run dxdiag.exe on your primary machine, click “Save all information”
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Here is a log file in .txt format.
Hi @squale323,
Is this after you tried the registry workaround fix?
Hi @lanson,
I see, next, we should get traces to pinpoint what might be causing your spacedeskConsole issue.
just follow the steps below:
– Run your CMD as administrator then add this command:
reg add HKEY_CURRENT_USER\Software\datronicsoft\spacedeskConsole /v DebugTraceEnabled /t REG_DWORD /d 1
note: If there’s an overwrite prompt, just type yes.
– Download DebugView app using this Link: https://download.sysinternals.com/files/DebugView.zip
– Extract the files from the zipped folder
– Run the Dbgview.exe as Administrator
– Make sure to only check the Capture -> Capture Win32 and Capture Events
– while DebugView is open, please try to run your spacedeskDriver again and reproduce the Issue
– please save the logs (as .txt file) and send it to us.
Hi @the_flue,
Thank you very much for sending the diagnostic files.
However, the Debugview.log appears to be missing from the diagnostic logs you sent. Please include it in the .zip files. If you currently don’t have the Debugview.log, please try to reproduce the issue again using the steps we provided in our previous reply, Make sure to click the ‘Download’ button next to ‘DebugView:’ under ‘Diagnostic Collection’ before you reproduce the issue in case Debugview is not available.
Hi @the_flue,
For further analysis, could you send us the Diagnostic logs of this Issue?
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @struct2009,
Theoretically, it should work with the use of an ethernet adapter, But please note that this feature has not been fully tested yet. so it may or may not work on some devices.
Another option that you can try is by using USB tethering on your iPad Pro, provided that the device supports it.
please check the chapter “Troubleshooting -> Network Connection” in the user manual https://forum.spacedesk.netuser-manual/#item_489.
FYI: native iOS USB cable support is expected to be available in late 2023.
I have uninstalled and installed it many times since it is not starting.
Yes, I have spacedeskConsole.exe in C:\Windows\System32.
I have provided this files in 7zip format.
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
please solve this issue since I have to connect using USB cable or is their another way of doing this without opening diver console.exe
Hi @lanson,
Is this the first time you install spacedesk Or do you already have a previous version and you are trying to update to latest version?
Could you check if you can find spacedeskConsole.exe in C:\Windows\System32
For further analysis, please also provide us the following files:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Looking forward to your feedback.
Hi @squale323,
Did the registry workaround fix we provided work on your side? Are you able to connect your iPad with spacedesk v1.0.73 now?
Regarding your question, We are still not sure about the cause of your PC suddenly switching to IPv6 address only,
Additional information may help in identifying the cause of this Issue. For further investigation, you could send us your diagnostic logs.
just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app if applicable
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @muller,
Did you recently updated your Windows operating system? This error could possibly be the result of a pending reboot flag. Have you already tried rebooting your primary machine? If so, does this error still appear consistently during the installation/upgrade of the spacedesk Driver?
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Hi @squale323,
Please try to prioritize IPV4 over IPV6, please run the Command Prompt as Administrator and type the following commands below:
reg add hklm\system\currentcontrolset\services\tcpip6\parameters /v DisabledComponents /t REG_DWORD /d 0x20
then reboot your pc and try to connect with spacedesk
Hi @jedi-cat-3,
Thank you for providing a Video clip of the Issue.
also, Please check the Pen option in spacedesk Android viewer under > Input Devices > Pen > and make sure that “Enable Stylus Screen Control” is Enabled.
and for further Analysis, Could you send us the Diagnostic logs of this Issue?
Just follow the steps below:
– open the spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your Android Viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Here is a video of me trying to use it. This program is for making concept graphs. In this video I tried to link some words together. I tried to make a diagram of two sentences, first using the touch screen. In the second case, I was trying to do the same action with the stylus At some point, I need to draw an arrow connecting one shape to another. It works fine with the touch screen. But, it fails to keep A single press With the stylus. The software is in this video is CMAP. The tablet is a BOOX Tablet X running Android, and the computer as the video server is a Windows 11 PC.
As for the problem here–the stylus dropping things unintentionally–I have seen this in other cases, such as when I men to drag a file into another directory using windows explorer. The touchscreen works fine but the stylus doesn’t drag well.
I’m using a new Boox Tablet X with Android connecting to windows 11, and for the most part, spacedesk works well to use the boox as a monitor for the windows system. One thing that is a little glitchy, though is the stylus data. When I use the stylus, there are breaks in the lines that I try to draw, so that when I drag the stylus from point A to point B, the windows computer seems to think that I might have lifted up the stylus at C, D and E while en route to B. This actually makes even dragging a file icon into a folder rather difficult, since the drag tends to drop the file prematurely. How can I fix it?
hi all,
since the latest version, my network adapter show an IPV6 address instead of IPV4, and it’s impossible to connect to my ipad. If i disable IPV6, IPV4 appear in spacedesk, and the connection is ok. a solution or a fix please ? (i don’t want to disable ipv6)
thanks
Disregard – see next reply
Hi @minigamer,
Can you tell us what error the installer is displaying? Could you provide screenshots of the error messages?
Additionally, could you please resend the spacedeskSetup.log along with the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @hermivore8151,
please do not step back to an old version! We fixed the bug in the new release of spacedesk Windows Driver. Please upgrade to BETA RC 1.0.73 from our download page http://www.spacedesk.net and let us know if this new version works for you.
Hi @dougw03,
Unfortunately, the file exceeds the allowed size.
Could you maybe try to split the contents of the diagnostics into 2 folder and just upload 2 zipped folders.
Or maybe upload the zip file in the dropbox or other file hosting services and just send us the download link.
Hi @msl,
Have you tried using Direct USB Cable Connection?
Please make sure to enable the Android USB cable in spacedesk Driver Console window. Upon plugging the USB cable, spacedesk viewer should run automatically and connect.
For assistance, please refer to the chapter “CONNECTING A NEW DISPLAY MONITOR OVER THE USB CABLE -> Direct USB Cable Connection (Android only)” in the user manual https://manual.spacedesk.net/DirectUSBCableConnectionAndroido.html
For further analysis for the BSOD issue, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save All Information”, save the output file (dxdiag.txt)
– most recent dump file (*.dmp) of your BSOD with spacedesk which is located in C:\Windows\minidump folder.
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @hifromroger, could you please share more info about your setup? I think the rolling bag is just a regular rolling bag that’s under your laptop in the picture? What is an extendable walking handle and how do you connect the tablets to these? Some explanation, a few links to the products, and a few more pictures from behind so that I can see how these are connected would be much appreciated! I know I’m asking for a lot here. Thank you in advance!
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该回复由
nhan 于 1年、 1月前 修正。
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该回复由nhan 于 1年、 1月前 修正。
Tried this software over 5 years ago with alright results. Using the new release from Aug 18th and it works great. Was fumbling around trying to get Splashtop to work with very limited results. So glad Spacedesk is still moving forward their software!
I am using a rolling bag and attaching three Samsung 14.6 inch S8 Ultra Tablets to the extendable walking handle as external monitors connected to an LG Gram 17 inch laptop. Was struggling to get the S8 Tablets to work as external monitors and Spacedesk solved my problem!!
Purchased the 3 S8 Ultra Tablets used off of Facebook Marketplace for $600 each. They are very bright, use little power and are thin/light.
When I am done working, everything fits into the bag for easy transport and storage!
Thank you, SpaceDesk!!!!
– Roger
^it was either 1.0.67 or 1.0.57, in the install log it says its going from 1.0.57, however i dont remember the console looking like this, firewall is no issue since i checked that (both my antivirus and windows), so it may be something to do with the software or my tablets that im using, should i update the software on them and see if it fixes anything?
edit: checked and its fine using wireless, it allows me to use both as a touchscreen, so its something to do with the usb or how the software is seeing the tablets
the tablets are 2x amazon fire HD 8
does anyone have the 1.0.67 file download link, i recently updated from 1.0.57(might have been a different version) to 1.0.72 and it broke the ability to be able to use 2x tablets with touchscreen, drivers etc up to date. (i mean being able to use touchscreen on both, but not both at once), i did try using the 1.0.57 installer to replace 1.0.72 after uninstalling that i have, but when using it it just wouldnt allow connections using a usb connection, any fixes to the problem mentioned or alternative versions i could use?
Hi Christian,
I was just going based on the stats at the bottom in the application itself. I use my second monitor for very basic office tasks like word, excel, web browsing, etc (no videos/gaming). My hope was that I could have a seamless connection with GigE on both ends. The primary machine is a Dell Latitude 5420 Core i5 16GB RAM.
It seems diagnostic collection was turned off but I attached the zip file in case it helps. I have turned diagnostic collection on and can reupload once I have more data.
Thanks for your help
-Doug
Hi @dougw03,
How are you measuring the fps?
What content are you playing while measuring fps?
Please give us more information about your Primary Machine running spacedesk Driver.
To do so, please send us the diagnostic info of your primary machine.
Just open the spacedesk Driver Console -> Diagnostics, click the “Save All Information” button.
If message box appear, please click “Yes” and it will restart as Administrator, then click again the “Save All Information” button.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @gosiek,
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Hi @spacedesk-christian
I updated instant and the problem has just moved, but is not really fixed. In the taskbar the app still is shown.
Cause: If you check the “Hide Connection Window” that won’t be saved. After a restart the option is unchecked again and you will have to click it again. If that option will saved the problem would be fixed forever. Keep on goin guys, it’s nearly fixed.
Thanx for your support!
Best regards
I just finished setting up the new version. I went from 1.0.67 to 1.0.70, and the scenario I described in my original post works really well now. Regardless of whether there are any other screen updates or not, I’m able to move my cursor across the extended screen very smoothly, with minimal lag.
I would consider this issue resolved. Thank you for circling back!
