Hi Nicole. Thanks for the quick response!
I will invest in a 2.5g usb c interface for both ends rather then a gigabit interface.
Understandable about 60fps and thats it for now.. Works great however with my laptop and surface pro.. Can barely find the difference and runs like a charm.. Absolute respect to the developers making the software. I would buy a perpetual license to this software the moment it’s possible.
Just for resource purposes… is hardware encoding high on the list of todo? It would really make this product the ultimate tool for me and I’d be super happy to endorse it!
Hi @tm_beetle,
which device has the Code 10 error?
– spacedesk Android Control device?
– spacedesk Android USB Device?
– Fire HD MTP device?
Is the tablet’s USB connection type set to File Transfer or Media Device MTP?
USB debugging off?
Please send the diagnostics for each of your test case, (1) USB to USB and (2) mini displayport.
Please follow the steps below to get the diagnostics:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– connect the client to reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
I am experiencing the same problem as him.
I am trying to extend the screen on my surface laptop and fire hd 8.
I have succeeded with wireless but failed with wired connection.
I will describe what I have tried to improve the situation.
The USB surface laptop has USB type-A 2.0 and mini displayport and the fire hd 8 has USB type-c.
First, I tried to connect both devices USB to USB.
Both devices made a connection sound, but the screen did not extend.
The USB connection was not recognized on spacedesk either.
Next, we tried connecting via mini displayport.
When connecting the cable, we used a capture board so that the direction of the output was in one direction, but the screen was not output.
However, other applications were able to make a wired connection this way.
In addition, we restarted and reinstalled the app, unplugged and plugged in the cable, and restarted the device, but could not do so.
I would also like to use it without wi-fi.
Thank you in advance for your help.
I have tried direct to laptop and through a dock I also tried slow plug. On the laptop it’s USB-C so assume 3.0 I have tried several different ports on 2 different docks so a mix of USB 2 and 3.
Is the zip I attached not the diagnostics?
Hi @dweaver,
could you please send the full spacedesk diagnostics?
Is the cable directly connected to a USB port or hub?
Is the cable connected to a USB 2.0 or 3.0 port?
Have you tried to slowly unplug-plug the USB cable?
Have you tried to restart the tablet and Windows PC?
I was wondering if there is any advantage over 2.5g ethernet vs gigabit ethernet for spacedesk?
I want the lowest latency possible using a direct ethernet cable from 2 windows laptops.
I found an gigabit usb c ethernet interface for both sides and it looks quite good at 60fps
I would be willing to pay for an 80fps or 120fps mode just for even more response rate and take advantage of my surface pro in extended display mode more for drawing…
Does spacedesk make use of HEVC. Using a 4080 laptop?
I am using a Lenovo P11 Pro Gen 2 tablet running Android 13 and while Wifi works, I would like to use the USB cable option to reduce reliance on Wifi and network connectivity to use the tablet as a monitor plus I feel it would be more secure if I disabled the LAN.
I am getting an error the device can not start Code 10. I have tried 5 different cables including the one that came with the tablet, they all fail the same. I have also tried setting the tablet to default to Tethers and File Transfer, tethered seem to hide the device so the driver does nothing, File Transfer is when I get the error.
USB is not in debug mode on the tablet.
I have attached a copy the diagnostics I captured from the space driver console.
Thank you very much for pointing out this issue.
We were not aware of this specific situation.
We intend to fix it in a different way:
We will support arrow keys even in free non-commercial version of spacedesk.
Thus TV remote control keys should work for all spacedesk licenses (no matter if business or non-commercial).
We will soon release spacedesk DRIVER version 2.1.15 which will include the above named fix.
Please let us know if this solves your problem.
Hi @ar_rs25,
Thank you very much for reporting this issue.
This seems to be a difficult and rare bug which possibly even resides in Windows itself.
We managed to reproduce this behaviour even with IddCx touch displays other than spacedesk.
It will definitely take a longer time to fix (if it can be fixed at all).
Could you give us some more hints?
How often does it occur on your side?
Do you have any steps how to reliably reproduce?
In the meantime, to get rid of the transparent boxes, all you can do is log-out then log-in again on your primary machine.
I use a Samsung S6 light 10 inch tablet. I connect using a USB connector. I’ve always bought my USB cables based on type and power capacity. I never thought that most USB C cables only support USB 2.0 data rates (480 Mbps). This speed requires that I limit to 30 fps, use 16 bit color, and some compression in order to use native tablet resolution.
It works fine for most games I play (I’m not into multiplayer FPS type games). The only issue I’ve had is some games that insist on always using the primary display but I don’t want the tablet as my primary display.
I would assume a USB C cable that can handle USB 3.0 speeds of 5 Gbps or faster would allow my to run the tablets at maximum settings. A 10 Gbps USB cable should be able to do at least 4k 60 Hz.
So determining if gaming will work for you requires knowing what performance you want, what hardware you want and what connection type and cable you have available. Unless you have a very fast WIFI 6/6E connection available for both devices you probably want a wired connection. Plus why destroy your WIFI performance trying to run 1080P wireless monitor.
Another advantage for using USB between your server machine and a client tablet is that the server will keep the client charged using the same USB cable. You can get long USB cables of 10+ feet if you want the remote client across the room from your server.
As for anti-cheat software and multi-monitor I know of no games that have this (there may be games that don’t allow multi-monitor for some weird reason). I can say if you see people streaming your game on twitch or YouTube you can be 99.99% confident that they use 1 monitor for the game and at least 1, if not 2, monitors to watch chat and control the streaming software (usually OBS). Perhaps a few just getting started streaming will use a 4k monitor, running the game, chat and OBS in windows. If they are serious they likely will quickly buy an $80 1080p or an $110 1440P monitor for chat and OBS as running everything in windows on one monitor really sucks.
I use a Samsung S6 light 10 inch tablet. I connect using a USB connector. I’ve always bought my USB cables based on type and power capacity. I never thought that most USB C cables only support USB 2.0 data rates (480 Mbps). This speed requires that I limit to 30 fps, use 16 bit color, and some compression in order to use native tablet resolution.
It works fine for most games I play (I’m not into multiplayer FPS type games). The only issue I’ve had is some games that insist on always using the primary display but I don’t want the tablet as my primary display.
I would assume a USB C cable that can handle USB 3.0 speeds of 5 Gbps or faster would allow my to run the tablets at maximum settings. A 10 Gbps USB cable should be able to do at least 4k 60 Hz.
So determining if gaming will work for you requires knowing what performance you want, what hardware you want and what connection type and cable you have available. Unless you have a very fast WIFI 6/6E connection available for both devices you probably want a wired connection. Plus why destroy your WIFI performance trying to run 1080P wireless monitor.
Another advantage for using USB between your server machine and a client tablet is that the server will keep the client charged using the same USB cable. You can get long USB cables of 10+ feet if you want the remote client across the room from your server.
So, let me make sure that I’m understanding this correctly:
In updating the Windows 11 driver to v2.1.11, it breaks the connection for input from networked devices, such as the remote controls of the Amazon Fire TVs that we’re mirroring the Windows laptop to. The updated aspect of the driver that breaks that connection requires a business license on those peripherals to restore functionality…but that business license doesn’t exist for the Amazon peripherals that the driver update has rendered inert?
Is there a way to access & rollback to an older Win11 driver version, until business license support for Amazon devices has been provided? Because otherwise, that means Spacedesk has effectively taken away functionality to devices without providing the option to purchase & restore that functionality.
In last post I attached the file but it was bigger than 512 KB, so I got an error.
I cerated two zip files now.
the problem solved with v.2114 update. thanks <3
Ok, I did some more troubleshooting and found that these 2 devices can’t run at the same time. When you connect one, the other is disconnected
Windows 11 with latest ms updates.
Rtx 2070 gpu with latest nvidia drivers
Any suggestions are appreciated. It worked with 5 monitors previously.
Hi @jerryss,
We have released a new spacedesk Driver v2114 on the web.
This update includes the detection of Apple Devices app, Please update your driver to the latest version and see if it works for you.
make sure your Apple Devices app is running in the background.
looking forward to your feedback!
Hi @s-h-e-i-k-h,
We have released a new spacedesk Driver v2114 on the web.
This update includes the detection of Apple Devices app, Please update your driver to the latest version and see if it works for you.
make sure your Apple Devices app is running in the background.
looking forward to your feedback!
In my case, I didn’t notice any difference regardless of the changes I made in the settings. My tablet has the same resolution of 2000×1200, and switching between resolutions didn’t make any difference. I use my tablet as a third monitor, displaying only the information I need to keep an eye on without requiring much interaction. Despite configuring it with the “fast” settings, it remains slow when I attempt to perform work on the tablet.
In my opinion, it’s best to use the tablet as a monitor solely for keeping notes, reminders, or anything that doesn’t require much interaction.
Hi @devildog8488,
Are you still using spacedesk v2.1.11?
We have released a new spacedesk v2.1.13 on the web. could you please try it?
Restarting your PC might also help.
Hi . I finally found the solution to broadcast cameras on the echoshow 15 through this phenomenal application. On the PC where the server is hosted I noticed that the expiry date is set for January 31, 2024. Can I purchase a license or is it free for personal use?
Hi @s-h-e-i-k-h,
I see, that could be the reason why your spacedesk Console is still displaying that error message.
Are you unable to install iTunes from the MS Store? if not,
Could you please try installing iTunes from the MS Store -> Run the iTunes app -> check your USB Cable iOS if it still displaying the message?
Also, please make sure to update your spacedek Driver to v2.1.13
Hi Christian,
I managed to establish a wireless connection after updating the driver of the primary machine to version 2.1.13!
However, the keyboard connected to the Android device is not responding.
It does respond when the primary machine and Android device are connected via a wired connection.
Hi,
I found a lot of models of Android TV Box in aliexpress and similar sites, there is a lot of ARM chipset models also, like Amlogic S905X4, Rockchip RK3566, Amlogic S928X, Amlogic S922X, Amlogic S905W4, etc…
I want to know if has any performance comparison between these chips because I want to play videos smoothly.
The amount of RAM is important also to improve performance?
Best regards
Hi, due to some problems with my previous windows, I clean-installed windows 11 23H2 version and then installed apple devices app from microsoft store (so there is no effects of iTunes on my windows). Then tried connecting my iPad to my pc and after windows auto-driver installation (windows updates) and some restarts, checked iPad connection with windows and everything was good. After that, downloaded and installed v.2.1.12 but still have previous problem with the “Apple Mobile Device Service/Process is not running. Please download and install iTunes.” message.
Today morning, tried to connect with USB again and client version of spacedesk on iPad could not recognize USB connection. So I turned off and on the “USB Cable iOS” option in spacedesk server app on windows, then I had the pop up on iPad and everything was fine.
So I think the bug still persist =D
———————
I also have an other issue on every versions from old to new one.
I’ve set windows (power plan) “turn off screen time out” on 3 minutes and “sleep timeout” on “never”.
After 3 minutes, my laptop screen goes black; but it’s still working. On my iPad I receive a message that says “connected – screen off” and the message is permanent until I move my mouse so my laptop screen is turned on again. I think in future I will have the burn-in problem on my iPad screen (the burn-in issue is a common problem in LCDs and you will see a shadow of some permanent elements of UI e.g. battery icon on status bar even you change the background). please add an option to the client spacedesk app to turn off this message, so it will be only a blank screen on second display and it will be healthier for LCDs and AMOLED displays.
——————–
thanks a lot for your excellent support.
I stumbled on this product and tried to get it setup on my Windows laptop and connect from the Tesla (2021 Model S) browser. I have a T-Mobile hotspot (192.168.12.1/24) that both the laptop and Tesla are connected to. When I try to connect to my laptop on 192.168.12.143, it times out. If I connect from my Pixel Fold, it works as expected. I’m guessing that there is something with the Tesla browser (which is Chromium-based) preventing it from working.
I’m wondering if anyone else has tried. Devs, is this something you can look at fixing with the HTML5 client?
Hi @darkathena,
Thank you very much for sending the requested files.
for now, we do not have any suggestions aside from continue using your usb 2.0 cable or any cable that works. We will continue investigating this matter and will get back to you as soon as possible.
Hi @darkathena,
Thank you very much for sending the requested files.
for now, we do not have any suggestions aside from continue using your usb 2.0 cable or any cable that works. We will continue investigating this matter and will get back to you as soon as possible.
“– usb android is working with usb cable 2.0
– usb android is working with usb cable 3.0 when inserted slowly
is this correct?”
yes ,it’s correct.
Hi @darkathena,
for clarifications:
– usb android is working with usb cable 2.0
– usb android is working with usb cable 3.0 when inserted slowly
is this correct?
Could you please send us your diagnostic files again? this time, make sure to reproduce it using your 3.0 cables. just follow the steps thoroughly:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– please reproduce the issue using the faulty cables
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi, I just installed the v2.1.12 and still have the error but everything is fine, I can connect with cable to apple devices with no problem. So uninstalled and reinstalled the v2.1.12 again but problem still persists.
“Apple Mobile Device Service/Process is not running.
Please download and install iTunes.”
Hello,
Thank you for the wonderful app. Thanks to Spacedesk, I’ve had a great experience.
Suddenly, around 10 p.m. on February 18, 2024, Japan time, I found that while I can still connect via USB with my Android tablet, I’m unable to connect wirelessly.
I’ve confirmed that there are no issues with the firewall settings of my security software. Even after updating to the latest version and reinstalling the app for the secondary machine, the issue persists.
Could you please advise on the possible causes and solutions?
Best regards.
Hi @s-h-e-i-k-h,
We just released a new spacedesk Driver v2112 on the web.
this update includes the fix for Apple Mobile Device process issue <--(Itunes downloaded from app store).
Please try it and let us know if it is now working for you.
We look forward to your feedback!
Hi @woodlawntech,
It appears that this is the result of the keyboard update in version 2.1.11. During network connection, you are now required to enable the encryption option for keyboard inputs. You can use the encryption feature when you have an Android commercial or business license.
If you still wish to use it for free, you must connect your Android device to your Windows 11 laptop using a USB cable.
Hi @sbertin930,
Have you tried the suggestions on our previous reply?
Could you also try reinstalling spacedesk Driver?
Restart your Primary and secondary machine?
We cannot view the files you have sent due to file type and size error.
Can you maybe compress it to a zip folder?
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply, or maybe send it to us by uploading it to any cloud storage app like google drive or dropbox and send us the link.
please make sure to reproduce the issue and follow the diagnostic collection steps in our 2nd reply.
Hi @user2003,
Could you please try uninstalling the old version first by following this chapter UNINSTALL ON WINDOWS PRIMARY MACHINE -> Troubleshooting Uninstall on our user manual
Link: https://manual.spacedesk.net/TroubleshootingUninstall.html
then try to install the latest version again.
use this Product code:
spacedesk_driver_Win_10_64_v1066.msi:{26EB1A9A-6F23-4AE4-8BD9-B43C3FA07550}
We mirror a Windows 11 laptop wirelessly to 4 Android Fire TVs, via MonitorsAnywhere & the Spacedesk app on those TVs. The laptop mirrors a Google Slide presentation to those TVs in full screen Slideshow mode. The remote controls for those TVs are used to scroll through the slide presentations via the directional controls on the remotes. However, upon updating the Spacedesk driver today to v2.1.11, the remotes can no longer scroll through those slides. The slides can be advanced via the laptop, but the remotes no longer work in this manner. Just to be clear, this functionality was working today right up until initiating the v2.1.11 driver update…this was the only change made, & now this specific remote functionality is dead.
Is there a reason why this would’ve happened? I’ve tried repairing the driver install, but the remotes still do not work. They were working on the previous Spacedesk driver version (2.0.8.x I believe, installed about a month ago). I can’t find a way to rollback the current version to that prior working version, nor can I find where to download any prior driver versions directly from Spacedesk.
Any help you can offer would be greatly appreciated.
Win 11, Spacedesk 2.1.11, Samsung galaxy tab A with S pen, Android 8.1
Using power point 2007 (a bit old I know, but heavily customized and payed for)
The problem is when in the slide show on a projector, using the pen to write on the slides (on the tablet) the writing does not show on the projector, only on the presenter view, plus whenever I remove the pen away of the screen the slide turns to the next one.
I would like to be able to write and annotate on the projected slides and do the next/previous slide either by swiping or using the arrows on the presentation screen NOT by the pen touching the screen.
Appreciate your help.
My PC is ASUS ROG GA401QM,and the USB port version is USB3.1
My android pad is “xiaomi pad 5 pro 12.4”
there is an error in device manager –MTP USB device This device cannot start. (Code 10)
Hi @darkathena,
Thank you very much for sending the requested files.
“If I slowly insert the USB 3.0 TYPE-A, it can be recognized at this time, but the reason for this recognition is that slow insertion will be recognized as USB 2.0”
-What version is your USB port? the reason for this could be that while USB 2.0 ports are compatible with USB 3.0 it will still be limited at the transfer speed of your USB 2.0 port hence it is being recognized as 2.0
the real issue here is the non-working cable when spacedesk is plugged..
the text file DebugView.log is missing from the files you sent. did you make sure to reproduce the issue before you turn off the diagnostic collection?
Could you please send us the files again? this time, make sure to reproduce it using your 3.0 cables. just follow the steps provided on my previous reply.
No. Black and white color has nothing to do with license.
It is because the BETA version expired. Please look at the post below:
Black and White Image: EXPIRY of BETA VERSIONS!
Hi @sethmtraut,
Thank you very much, we look forward to your feedback.
it is also worth mentioning that the Current spacedesk’s touchscreen is only supported in the first spacedesk display, when you connect a 2nd (or multiple viewers) it will use mouse touch. could this be your issue? please note that this behavior is completely expected.
I can get one connected with both touch screens. Actions:
1. I will try to disconnect both touch screens and see what happens.
2. I will also try rebooting the ipads.
es it closes when I am on the second ipad (whichever one is not recognizing as a touch monitor). Its weird bc it worked out of the box flawlessly, not sure how this happened. I will report back. Thankful for your willingness to jump in on the help!
Hi @sethmtraut,
For clarifications, you have five hardwired monitors + two iPads (spacedesk) as monitors. two of the five monitors are touchscreen capable, is that right?
“will only recognize one at a time as a touch screen”
-could you try connecting iPad #1 together with the two touchscreens if the touchscreen is working? then disconnect and try iPad #2 if it is also working.
– in case one of them is not working, please try checking the input settings of the iOS viewer if the touch screen is enabled. just go to the gear icon below -> Input devices
“When I go to tablet PC settings and try to tell it which ones are touch screens it faults out before getting to all monitors”
-During the Tablet PC Settings, does it close when it’s time for the iPad monitor? Could you please try going through the iPad screen first?
-Also, could you try excluding some monitors, or even the other two touchscreens before doing the Tablet PC Settings?
– rebooting your iPads may also help
Hi @rouven,
You can use the same license on multiple devices, your license is tied to your email address, not to the device itself.
The limit on how many licensed viewers you can connect simultaneously depends on your current license bundle, which can be found on the Concurrent Access Licensing page on your Android viewer.
For example, if you currently have the “one concurrent connection” license, you can use it on multiple devices, but only one at a time. To connect multiple devices simultaneously, you would need to upgrade to a license offering a higher number of concurrent connections, such as 2-5 concurrent connections.
This applies no matter if simultaneously connected to the same or to multiple different Primary Windows Machines.
FYI: The number of simultaneous connections is currently not enforced. We might do so in the mid-term to long-term future.
That is fantastic news thank you. I don’t really understand the license as it’s written so I will have to get clear what it means before I buy anything.
The license is just per connection, correct? Or is there a limit as to how many different host devices you are allowed to use Spacedesk on as a host device, or the license is only for one single phone/device so you need another license to use a different phone/device to connect?
The wording just confuses me. I have 2 pc’s and a tablet and phone. As I understand it, I can have Spacedesk hosting on both pc’s but only one of my devices can connect at a time to any of the pc’s under a license right?
Thanks.
Whoa.
It works! Kinda! I never EVER would have guessed amazon appstore runs on non-amazon hardware. Thank you!
The refresh rate is suuuper stuttery… is there any way to make it fast? As a second monitor I set it to 1920×1920 and it works… but yeah… probably just the video hardware can’t handle that resolution too well? Still work for slideshows and stuff though! Could it be faster with a wired connection?
Not only did it WORK, everybody out there reading… it worked the first time. Fresh outta the box. A billion other things running when I installed… no refresh of PC… just… installed the driver and the viewer (already running on the app) saw it immediately. Good stuff!
[edit: Also… is there any way to get the android button out of there? I have a windows think fullscreened on the “monitor” and it has the giant button on the right, which I can minimize, but it’s still a visible thing in the upper right corner?]
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该回复由
TimS 于 4月、 3周前 修正。原因： forgot to add
Hey spacedesk folks!
OK so I’ve got a… device. It’s a picture frame of sorts (nano-frames)… running android 7.1.2 (that I can’t upgrade).
The google play store doesn’t recognize the device at all, so I can’t install from there, and the html5 viewer in Brave browser gives an error about secure connections and SSL versions.
Is there an APK to install it that isn’t from shady APK sites?
I can get files onto the frame, and use a mouse and keyboard on the frame to poke around at internet sites and things and do slideshows of my files or online ones… but it’d make my whole process 10000x easier if I can get spacedesk on there and essentially use it as a second monitor from across the room.
Many thanks if there’s any solution! (I’m a dev so don’t be afraid to include like… usb debugging and various nonsense.)
Cheers,
T
Hi @m-fessler,
We just released a new spacedesk Driver v2.1.10 on our website, this update includes the Password protection and encryption feature which is only available in a licensed Android viewer.
Please update your spacedesk Driver to the latest version and let us know if you encounter any issues.
We look forward to your Feedback!
