[spacedesk Nicole]

Hi @christmas,

is ‘USB Cable Android’ option checked in the spacedesk Driver Console?
Have you tried to restart your Android phone and Windows PC/laptop?
Maybe a faulty USB cable?
USB debugging OFF?

For further analysis, please send us the diagnostic info via spacedesk Driver Console -> Diagnostics (make sure to download first the Debug View).
– switch Diagnostic Collection ON (check)
– Connect your spacedesk Viewer app and reproduce the problem
– switch Diagnostic Collection OFF (uncheck)
– click “Save All Information”
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply or upload to Dropbox/Google Drive/etc. and send us the link.

[spacedesk Nicole]

Hi @kfbtw,

it seems that you have an AMD Radeon graphics adapter.
Please try to disable the 10-bit Pixel Format in the AMD Radeon Software settings.
Just open the Radeon Software window, click the Settings icon on the top right side, then “Graphics” -> “Advanced” -> disable the “10-bit Pixel Format” then reboot your primary machine to apply the changes.
After that, please try again with spacedesk.

[spacedesk Nicole]

Hi @OzeCam,

please see screenshot attached, Touchpad-Mouse_settings.png.
Is “Leave touchpad on when a mouse is connected” checked?

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[spacedesk Nicole]

Hi @hgknn, @kk_lag,

thank you very much for the diagnostics.
This issue is being investigated.

• 該回覆由 spacedesk Nicole 於 7 months, 2 weeks ago 修改。

[spacedesk Nicole]

Hi @singlelair,

thank you for the diagnostics.
The issue is currently being investigated.

[spacedesk Nicole]

Hi @singlelair,

a request was sent to access the diagnostics in the Google Drive link you provided.

[spacedesk Nicole]

Hi @OzeCam,

thank you for sending the diagnostics.
Unfortunately, it could not be downloaded.
Could you please attach as .zip file or upload to Dropbox/Google Drive/etc.?

[spacedesk Nicole]

Hi @OzeCam,

please attach the screenshots that you mentioned.

For further analysis, please send us the diagnostic info via spacedesk Driver Console -> Diagnostics (make sure to download first the Debug View).
– switch Diagnostic Collection ON (check)
– Connect your spacedesk Viewer app and reproduce the problem
– switch Diagnostic Collection OFF (uncheck)
– click “Save All Information”
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply or upload to Dropbox/Google Drive/etc. and send us the link.

[spacedesk Nicole]

Hi @singlelair,

For further analysis, please send us the diagnostic info via spacedesk Driver Console -> Diagnostics (make sure to download first the Debug View).
– switch Diagnostic Collection ON (check)
– Connect your spacedesk Viewer app and reproduce the problem
– switch Diagnostic Collection OFF (uncheck)
– click “Save All Information”
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply or upload to dropbox/Google Drive and send us the link.

[spacedesk Nicole]

Hi @mapman_jocke,

did you try dragging the spacedesk Driver Console window above the green section?
We are aware of this issue and this will be fixed on the next release.
In the meantime, please try to have the mouse cursor over the green section, as seen on the screenshot attached, and drag the window.

附加檔案:

你必須 登入 才能查看附件檔案。

[spacedesk Nicole]

Hi @mevigour,
unfortunately, we do not give out the spacedesk iOS viewer IPA file.
The only official way to get this is through the Apple Store.

An alternative is to use the spacedesk HTML5 viewer.
Just open a browser and go to the HTML5 viewer link available from our Download page.
Please note that this viewer has limited features and is slower than the native application.

[spacedesk Nicole]

Hi @ncc666,

currently, we don’t have such options in our installer.
No other users have requested this.
This will be up for discussion with the development team. It might take time as we are currently doing high prioritized tasks.

FYI,
these settings can be configured once upon first time install.
The same settings remain after uninstall or upgrade.

[spacedesk Nicole]

Hi @cm,

your suggestion is very much appreciated. Thank you!

[spacedesk Nicole]

Hi @cmfield,

glad it works on your side. You may also follow @jerryss suggestion for touch to work on the viewer from Microsoft Store.

@jerryss,
thank you for the input.

[spacedesk Nicole]

Hi @cmfield,

this is a current known issue on tablets without a touchpad/keyboard attached.

Can a touchpad/keyboard be attached to the tablet?
To activate touch, the spacedesk Windows viewer needs a tap event from the touchpad. It will then show a “Take control” message box.

If a touchpad/keyboard is not available,
I suggest to install the Windows 7 viewer Beta III v0.9.45. This can be downloaded from our website.

• 該回覆由 spacedesk Nicole 於 9 months, 2 weeks ago 修改。
• 該回覆由 spacedesk Nicole 於 9 months, 2 weeks ago 修改。
• 該回覆由 spacedesk Nicole 於 9 months, 2 weeks ago 修改。

[spacedesk Nicole]

Hi @tm_beetle,

which device has the Code 10 error?
– spacedesk Android Control device?
– spacedesk Android USB Device?
– Fire HD MTP device?

Is the tablet’s USB connection type set to File Transfer or Media Device MTP?
USB debugging off?

Please send the diagnostics for each of your test case, (1) USB to USB and (2) mini displayport.
Please follow the steps below to get the diagnostics:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– connect the client to reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

• 該回覆由 spacedesk Nicole 於 9 months, 2 weeks ago 修改。
• 該回覆由 spacedesk Nicole 於 9 months, 2 weeks ago 修改。
• 該回覆由 spacedesk Nicole 於 9 months, 2 weeks ago 修改。
• 該回覆由 spacedesk Nicole 於 9 months, 2 weeks ago 修改。
• 該回覆由 spacedesk Nicole 於 9 months, 2 weeks ago 修改。

[spacedesk Nicole]

Hi @dweaver,

the file you sent is only a part of the diagnostics.
The diagnostics should create a folder with name [date]-spacedeskRuntimeDiagnostics.

Which device has the Code 10 error?
– spacedesk Android Control device?
– spacedesk Android USB Device?
– Lenovo MTP device?

Have you tried with USB Type A on the laptop?

• 該回覆由 spacedesk Nicole 於 9 months, 2 weeks ago 修改。

[spacedesk Nicole]

Hi @masterpj55,

better network bandwidth could also result to better performance and lower latency.

Currently,
the maximum available refresh rate in spacedesk is 60fps and
HEVC or any other hardware accelerated encoding is not used.

[spacedesk Nicole]

Hi @dweaver,

could you please send the full spacedesk diagnostics?

Is the cable directly connected to a USB port or hub?
Is the cable connected to a USB 2.0 or 3.0 port?
Have you tried to slowly unplug-plug the USB cable?
Have you tried to restart the tablet and Windows PC?

[spacedesk Nicole]

Hi @jerryss,

I see – it’s the Windows 7 viewer.
Is either Touchscreen (absolute) or Touchpad/Trackpad (relative) option enabled underneath the Functionality menu tab?

You may use either the Windows viewer from the Microsoft Store or from the website.

[spacedesk Nicole]

Hi @jerryss,

Is it the spacedesk Windows viewer from Microsoft Store?
To activate touch, the viewer needs a tap event from the touchpad of the Lenovo laptop. It will then show a “Take control” message box.

Touch also works for the second up to the Nth connected viewer.
Only that it will function as an absolute mouse.

• 該回覆由 spacedesk Nicole 於 9 months, 3 weeks ago 修改。

[spacedesk Nicole]

Hi @bowura,
unfortunately, no short term nor mid term plans for MacOS spacedesk server or viewer.

[spacedesk Nicole]

Hi @leobuz,

thank you very much for sending the files.

However, Debugview.log is missing. Please include it in the .zip files.
If you currently don’t have the Debugview.log, please try to reproduce the issue again using the steps we provided in our previous reply. Make sure that DebugView is available – you may check this under ‘Diagnostic Collection’, otherwise, please download it.

[spacedesk Nicole]

Hi @monkeygotthis,
thank you very much.
This feature request has been forwarded to our developer.
Please note that it might take some time to support this feature as we are currently addressing higher prioritized tasks.

[spacedesk Nicole]

Hi @abefqy,

thank you very much for sending the files.
The files showed error 1726 which meant “The remote procedure call failed.” Please try the following:

Option #1.
In Task Manager, Services tab, the service RpcSs (Description: Remote Procedure Call (RPC)) Status should be “Running”. If not, please start it.
Try to install spacedesk.

Option #2 (if Option #1 did not work)
Run a system file checker.
Open the command prompt as admin and type sfc /scannow.
When the scan has finished, try to install spacedesk.

Looking forward to your feedback.

• 該回覆由 spacedesk Nicole 於 11 months, 1 weeks ago 修改。
• 該回覆由 spacedesk Nicole 於 11 months, 1 weeks ago 修改。

[spacedesk Nicole]

Hi @gsearle5,

we like the idea. Nice reasoning but things are not that simple.
spacedeskservice.exe has multiple threads (tasks). The relevant threads (encoding and transmission) are already running on high priority since spacedesk was released on 2014.

We are really wondering why you could observe such behavior.
Which Windows operating system are you running?
Which other applications running that could possibly interfere with spacedesk?
Any other ideas? For example, was there a Windows update downloading on the background slowing down network traffic? Maybe the download finished coincidently at the same time that the priority was set to high in Task Manager?

[spacedesk Nicole]

Hi @K1155,

were you able to successfully uninstall the old spacedesk driver version v1050?

If the issue still persists, please refer to Uninstall On Windows Primary Machine chapter (https://manual.spacedesk.net/UNINSTALLONWINDOWSPRIMARYMACHINE.html) of our user manual.
Here is the product code of spacedesk_driver_Win_10_64_v1050_BETA.msi: {F2F9F523-C420-4596-BBA7-987BF40E5583}

Looking forward to your feedback.

[spacedesk Nicole]

Hi @abefqy,

for further analysis, please send us the following files:
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Nicole]

Hi @r3pek,

yes, it is a limitation.
Currently, only one HTML5 viewer connection is supported.

As for the invalid certificate issue,
please try to clear the cache of the browser.

• 該回覆由 spacedesk Nicole 於 11 months, 2 weeks ago 修改。

[spacedesk Nicole]

Hi @compexpert,

please try to change the destination folder to a different drive (see attached screenshot as an example).

If the issue persists, please provide us with the following files:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

附加檔案:

你必須 登入 才能查看附件檔案。

[spacedesk Nicole]

Hi @tiny10dude,
the spacedesk display is on extension mode. The window must be dragged from your main display to the spacedesk display.

If you wish to mirror/duplicate your main display to the spacedesk display, please change it via the Windows Display Settings. For further details, please refer to Desktop Extension or Desktop Duplication (mirror) Settings in Display Control Panel topic of our user manual, https://manual.spacedesk.net/DesktopExtensionorDesktopDuplica.html.

[spacedesk Nicole]

Hi @omi221,

zoom in/out feature will be available soon on Android viewer app.

If the desktop objects appear to be smaller on the Android viewer app,
you may set a smaller resolution in the viewer app.
Just go to Menu -> Settings -> Resolution, check ‘Use custom resolution’ and choose a resolution that fits the aspect ratio of your device. Upon connect, select the new resolution on the Windows Display settings.

[spacedesk Nicole]

Hi @jarmain,

We were able to reproduce the problem.
Unfortunately, we cannot focus on this issue at the moment as we have higher prioritized development tasks.

[spacedesk Nicole]

Hi @jarmain,

thank you very much for the log files.

Several errors were found upon frame processing.
This might take some time to analyze as we will try to reproduce this on our side.

When it’s working, does it properly do a frame/image/desktop update?
Does it work when all settings (origin, position, etc.) are the same for all clients of the wall?

[spacedesk Nicole]

Hi @Serhii,
let’s try the following sequence:

1. Turn OFF spacedesk in the spacedesk Driver Console.
2. Let’s be sure that spacedesk is not really running. Check in Task Manager if spacedeskService.exe is still running. If it is, then click on End Task. (Screenshot below)
3. Turn ON spacedesk in the spacedesk Driver Console.
4. Connect the laptop.

附加檔案:

你必須 登入 才能查看附件檔案。

[spacedesk Nicole]

Hi @Serhii,
what are the OSes of your phone and tablet? Is it Android or iOS?
Is the viewer on the laptop the UWP version?

Which one of them did you connect first?
Did you notice if spacedesk showed a Network Connection Lost bubble message?

Can you try to turn OFF then ON spacedesk using the spacedesk Driver Console
then connect the laptop first?

• 該回覆由 spacedesk Nicole 於 2 years, 3 months ago 修改。
• 該回覆由 spacedesk Nicole 於 2 years, 3 months ago 修改。

[spacedesk Nicole]

Hi @Serhii,
is the display detached on the Windows Display Settings?
If it is, then select Extend or Duplicate.

For details, please check the Configuration & Settings -> Windows PC (Primary Machine) chapter in the user manual https://forum.spacedesk.netuser-manual/.

[spacedesk Nicole]

Hi @eddy,
is this an update to a higher Windows 11 build version?
If it is, can you please give us the details from which version it updated to?

We would also like to inspect the dump file of the previous crash since it pointed to our driver.
Maybe a minidump is available?

[spacedesk Nicole]

Hi @mrjtrix,
thank you for confirming the workaround fix.
We will let you know once we have it fixed and publicly released.

[spacedesk Nicole]

Hi @mrjtrix,
can you please try to set the FPS of the client to 60 FPS?
You can find this setting on your iOS client:
Settings -> Quality/Performance -> Custom FPS Rate.

Please let us know if this helped.

[spacedesk Nicole]

Hi @mrjtrix,
thanks. We are currently analyzing the log files.

[spacedesk Nicole]

Hi @scientist9852,
yes, that is a native USB connection but supported only for Android.
Currently no plans to implement USB cable support on iOS.

[spacedesk Nicole]

Hi @flowerdealer,

About the right click, does it not work after a long touch/press on your client like the video below?
Video: https://www.dropbox.com/s/px5yx7ngkd4p9rl/Touch_right_click.mp4?dl=0

• 該回覆由 spacedesk Nicole 於 2 years, 3 months ago 修改。

[spacedesk Nicole]

Hi @flowerdealer,

Thank you very much for the diagnostic logs.
However, the log file from Debug View is not included.
It seemed that the tool was downloaded only after turning OFF the diagnostics.
Can you please send again a new diagnostic log?

Does the issue also happen when SuperDisplay is disconnected?

[spacedesk Nicole]

Hi @Bulkhead,

Did the client fail to reconnect to the host, either manually or automatic?
Did you try to toggle OFF-ON the spacedesk status on our spacedesk Driver Console (found in the tray app or can be searched on the host machine), then reconnect the client?

Our latest spacedesk Driver BETA v1.0.41 has a new handling of disconnection issues. Have you tried this version?

[spacedesk Nicole]

Hi @nsyirah12,

Please refer to the Troubleshooting chapter of our documentation and check the topic, “Cannot discover Primary Machine” (https://forum.spacedesk.netuser-manual/#item_490). If this does not help, please try to switch the network profile to Private.

[spacedesk Nicole]

Hi @daveighka,

We had few connection issues when McAfee firewall is installed on the machine.
Could you please check if it helps to add spacedesk into McAfee’s firewall settings?
Open your McAfee Firewall settings, click Ports and System Services then click the Add button.
System Service Name: spacedeskService
Local TCP/IP Ports: 28252
Local UDP Ports: 28252

For reference, please see https://forum.spacedesk.netwp-content/uploads/2022/04/McAfeeFirewallSettings-spacedesk.jpg.

• 該回覆由 spacedesk Nicole 於 2 years, 7 months ago 修改。

[spacedesk Nicole]

Hi @thingyman,

Thank you very much for the log files.

It seemed that you have vSpatial Remote Desktop Utility installed on your machine.
For now, spacedesk and vSpatial cannot coexist.

• 該回覆由 spacedesk Nicole 於 2 years, 7 months ago 修改。
• 該回覆由 spacedesk Nicole 於 2 years, 7 months ago 修改。

[spacedesk Nicole]

Hi @christian-knoll,

Thank you very much for the log files.
Can you please try our latest driver version 1.0.30?

If the problem still persists, please run the diagnostics again.
(To get the complete logs, please download Debug View first if it is not available before switching Diagnostics Collection to ON.)

[spacedesk Nicole]

Hi @helik,

Is the laptop running Windows on ARM?
If the answer is yes, then spacedesk does not support it.

[作者]

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