Can’t Download

[PieCat]

In the download part of the program, it gave an error prematurely, although I added it to the exceptions from the antivirus application, it still does not load.

[spacedesk Lea]

Hi @piecat,

For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log and setupapi.app.log files located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[PieCat]

File here:

附加檔案:

你必須 登入 才能查看附件檔案。

[spacedesk Lea]

Hi @piecat,
Thanks for sending the dxdiag file.
What is the operating system of your primary machine? Is it Windows 10 or Windows 11? Is it 64bit?
Please also send us the other requested logs.

• 該回覆由 spacedesk Lea 於 2 years, 3 months ago 修改。

[PieCat]

I use Windows 11 64bit. Since I upgraded to Windows 11 I can’t download such apps (like Voicemod, Overwolf…)

[spacedesk Lea]

Hi @piecat,
Please also send us the other requested logs.

– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log and setupapi.app.log files located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[PieCat]

i can’t find “spacedeskSetup.log” and “setupapi.app.log”

I also took a screenshot:

[PieCat]

upload error

[PieCat]

I will send the files one by one

[PieCat]

i can’t upload

[spacedesk Lea]

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[PieCat]

.

[PieCat]

i can’t man

[PieCat]

..

[PieCat]

n the download part of the program, it gave an error prematurely, although I added it to the exceptions from the antivirus application, it still does not load.

[spacedesk Lea]

Hi @piecat,

If spacedesk installer did not generate a spacedeskSetup.log, it means something is blocking our installer on your machine.
You also mentioned that you also cannot install other apps like Voicemod, Overwolf, which proves our theory.

Please try the Microsoft Troubleshooter program, it might fix the installation problem on your machine (not just with spacedesk but with other apps too).
You can download it here: https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

[作者]

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