Hi @veteran62,
Thank you very much for sending the diagnostics info.
Could you please check in your Android device settings -> Developer’s option if USB debugging is enabled.
If it’s enabled, please disable it and try again with spacedesk Android USB connection.
Hi @rafaelrojasl,
Could you please follow the steps below:
– disconnect all additional display first
– then after that go to spacedesk Driver Console -> Control -> then click both “Clear spacedesk Settings” and “Clear Windows Display Settings”
– Connect the other display one by one (make sure they are all in extend mode)
– when every monitor is connected and is in extend mode, please press the windows key + P then choose duplicate
1. [On Windows 11 Pc Laptop]: So license owners do not need to re-install the driver, as they do not need to obey the expiration date written on the status bar. Thx.
2. [On Windows 11 Pc Server]: I have downloaded the spacedesk driver to that server. Then install. Then un-install. Then it is one on tablet’s server list. Thx
Hi @konsabertooth,
For further assistance please refer to the chapter Troubleshooting -> Network Connection in the spacedesk Documentation https://manual.spacedesk.net/NetworkConnection.html.
my spacedesk viewer stop functioning this morning i have been using it for 4 months and today it decided it couldnt find the server machine anymore. ( the client machine is on the same network)
Hi @veteran62,
Remote keyboard input works in certain conditions:
1. If the connection is via USB cable, it should always work (LICENSED or FREE viewer app).
2. If the connection is via WiFi (Local Area Network), it will ONLY work with LICENSED Viewer app and with “Password Protection and Encryption” enabled in spacedesk Driver Console.
If keyboard input did not work with USB cable connection, please send us the diagnostic logs of the issue.
– open spacedesk Driver Console -> Diagnostics
– Make sure that DebugView is “Available”, otherwise download it via “Download” button
– Check “Diagnostic Collection”
– Connect the viewer app via USB cable and reproduce the keyboard input issue
– Uncheck “Diagnostic Collection”
– click “Save All Information” button (just click “No” on the dialog box to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
bonjour je narrive plus a utiliser mon cclavier android sur mon pc via spacedesk
case usb android cocher et spacedesk ne fonctionne qu’en local aera network
que faire merci davance
ps deja supprimer et reinstaller spacedesk sur mon android et pc
Hi @tugalsan,
1. The expiry info in the spacedesk Driver Console is only for the users with FREE VIEWER app.
With LICENSED VIEWER app, you don’t have to reinstall the driver on or before Dec. 31, 2024.
Additional Info:
When the driver expires on Dec. 31, 2024, the free viewer will show a black and white screen display.
But if you connect with a licensed viewer app, it will continue to work as before with colored screen display.
2. Please refer to the UNINSTALL ON WINDOWS PRIMARY MACHINE chapter in the spacedesk documentation for the proper way to uninstall spacedesk – https://manual.spacedesk.net/UNINSTALLONWINDOWSPRIMARYMACHINE.html
[On the tablet], when connected to laptop, i click the menu button, then “licensing”, it shows Business Licence …, Licenced to Current Google Play Account.
Thx: So it is ok.
[On Windows 11 Pc Laptop] after one day (means, may be a simple restart), when i connect to tablet, spacedesk_Driver_for_Primary_Machine_(Server) titled dialog appered. It says “Licenced to: Commercial and Non-Commercial”, Connections: 1
Thx: So it is ok.
[On Windows 11 Pc Laptop] when i deliberately open Spacedesk_driver_console on the right bottom side, it says “Version 2.1.15 (Expiry of free version: Dec 31,2024)
Question: So that means I have to re-download and re-install driver every year, even if it is paid?
[On Windows 11 Pc Server] the software is not shown on the add/remove programs list. But the driver looked like installed on Device Manager.
Question: What should i do in that situation to remove. Would uninstalling the driver will be enough?
Hi @rodders1947,
is the error about low bandwith? if not, could you please provide a screenshot?
if it is, The low bandwidth notification will only be triggered if it fails to receive specific response packets/ping from the spacedesk viewer app (and vice versa), probably due to network congestion on either side.
Additionally, Wi-Fi connections can be sensitive to various factors, such as distance or the number of connected devices, which can affect their performance.
You might want to explore using Wi-Fi Direct to see if your connection with spacedesk improves. Please refer to the ‘Performance Tuning -> Use Wi-Fi Direct / Wi-Fi Hotspot / Wi-Fi Access Point’ chapter in the user manual –
https://manual.spacedesk.net/UseWifiDirectWifiHotspotWifiAcce.html
Hi
1. The “free” you are seeing is for the spacedesk Driver which has an expiry date. you just have to re-download it again when it expires.
You can verify your Android viewer license by going connecting your Android viewer to the spacedesk Driver -> open spacedesk Console -> Connection -> click the name of your device -> check Client information in the right side of the console -> check the License Type.
License type should show “Commercial” when your Android viewer has business license.
2. is the old windows machine still running?
maybe you did not successfully uninstall the spacedesk Driver on your old windows machine..?
have you tried turning shutting it down?
is it still showing in your Android viewer?
Hi @barry,
Thank you very much for Sending the requested files.
Could you please try running a system file checker.
-Open the command prompt as admin and type sfc /scannow.
When the scan has finished, try to install spacedesk again.
Hi @sky2orion,
you can reset your windows graphics settings in the spacedesk Console -> Control -> Clear Windows Display Settings
note: this will reset all saved windows positions and settings for all monitors
Hi @jsmasterson,
the black and grey squares are more of a windows/graphics adapter issue..
this report from a user in microsoft has the same issue as you, maybe you could try the suggested fix from this link: https://answers.microsoft.com/en-us/windows/forum/all/window-10-display-wih-black-and-white-squares/90d57ead-1d3c-482b-87b8-5cba04aa8e96
the debug download button in the spacedesk console is for collecting diagnostic logs which is sent to us, this is when troubleshooting an issue did not solve the problem.
Hello, I tried Spacedesk on windows 11 with MS Flight simulator and my Android tablet but since then, the pop out window always opens on the 3rd screen, my Android tablette, which I no longer want to use, how can I cancel and reset the memorization of the screen position? Thanks
Hello I like your product. I always wanted to use it, for connecting a Tablet to Windows 11. Hence I bought one galaxy tablet today.
1) I installed spacedesk_viewer on tablet. Why on windows side the program still shows (free)?
2) On the tablet, on spacedesk_viewer, On the list named as Connect_to_Primary_Machine_(Server), there is an old windows machine shown. I have already uninstalled it. How can i remove it from the list. It is an important question for me, because the license says only for one pair of connection. I do not want to upgrade.
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該主題由
tugalsan 於 6 months, 1 weeks ago 修改。
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該主題由 tugalsan 於 6 months, 1 weeks ago 修改。
Hi @barry,
For further analysis, please send us the following files:
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @barry,
For further analysis, please send us the following files:
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @davide78,
Yes, it is possible. just make sure that you have spacedesk driver installed in your miniPC
the steps are:
-set up an external monitor first so that you can install spacedesk driver
-install spacedesk Driver
-connect your Android viewer either via usb or wifi
-change your display mode by using the shortcut key (windows key + P) then choose “second screen only”
-Go to Windows settings -> system -> display then choose the spacedesk display (Usually #2)
-select “Multiple Display” then choose “make this my main display”
-Windows remembers the last setting as it saves the display configuration in its graphics database. this way, you can now remove your external monitor and your Android device will now be your main monitor every time you connect to your miniPC
Hi @kotane,
USB should still work as long as spacedesk is supported in your Ios device.
if it’s not working, performing some basic troubleshooting may be necessary such as:
-making sure your cable is from Apple
-unplugging/plugging your cable
– restarting your primary and secondary devices
I tryed spacedesk for My old Gen1 iPad mini. With older version spacedesk that conpatible with it.
Local Area Network connection works, but USB Cable connection seems don’t work(no connection dialog will appear).
With Newer iPad mini(Gen4, iOS14) and recent spacedesk(v1.0.69) it works. So I wonder I can make it works or spacedesk USB connection has no backwards-combatibility (or any other problem(like how cable works in ye olde iPad, any)).
spacedesk version: iOS app v1.0.44
iOS version: 9.3.5
iPad mini model: MD531J/A (Gen1)
PC spacedesk version: 2.1.15
PC OS: Windows 11 Home
anyway, thankful for provide such a great software.
Surely also thank you for help.
Hi @apollo13,
Are you using the latest spacedesk Driver? if not please update your driver to the latest version.
sometimes, reinstalling spacedesk Driver and viewer app fixes this problem, could you pelase try it?
also, do you maybe have Nvidia ShadowPlay installed on your machine?
Could you please check for any incompatible software, just run the spacedesk Driver Console -> Diagnostics -> Incompatible Software Products. if there is, please uninstall or disable it and try again with spacedesk
Hi @inakitr89,
Resetting the IP will not help with your current issue,
have you made sure that you are viewing the spacedesk display in windows settings? to make sure, you can click the “identify” option to know what screen number is your spacedesk device.
You can also try the “clear spacedesk settings” and “clear windows display settings” in spacedesk console.
if the issue persist, Could you maybe provide a screenshot of the issue?
Hi @spacedesker,
to go to spacedesk settings, please open the app > click the floating menu > settings > resolution > uncheck “Use native android device resolution” > Make sure that custom resolution is checked > click custom resolution > From there, you can select your desired resolution by scrolling through the option. the highest resolution is below the list. make sure to choose the resolution with the same aspect ratio of your primary resolution, you can also try adding it manually by typing your resolution.
Hi @merofabio,
We are glad to hear that it is now working on your side.
We will now close this issue. In case you encounter any spacedesk issue don’t hesitate to contact us.
I previously had spacedesk installed prior to a new windows11 re-install. Now, I receive a “Install server not responding” error and cannot get any further than this screen. This happens on both 32 & 64 install versions.. I have tried numerous windows fixes & scans but nothing seems to help.
I have done complete un-install through Revo uninstaller and also Registrar registry remover to remove any old traces of the previous installs. My system is Windows 11 64bit, 32gig ram.
Any help will be appreciated.
Barry
I am using 2560×1440 in windows settings. I do not know how to change resolution in spacedesk.
Hi @apollo13,
Could you please open the Windows Display Settings on your primary machine and then check for detached/greyed-out client. if there is, just attach it by selecting extend from the drop-down menu.
You can also refer to our CONFIGURATION AND SETTINGS
-> Windows Driver (Primary Machine) -> Desktop Extension or Desktop Duplication (mirror) Settings in Display Control Panel chapter in our manual –
https://manual.spacedesk.net/DesktopExtensionorDesktopDuplica.html
Hi @monkeygotthis,
We have now released a new spacedesk Android viewer version in the playstore. this includes an update for the hover feature.
Please try it and send us your feedback.
Hi @yak991224,
We are glad to hear that it is now working on your side.
We will now close this issue. In case you encounter any spacedesk issue don’t hesitate to contact us.
Thanks For Spacedesk and your excellent developers, now the Android app works fine, both the display and the touchscreen were fixed!
Hi @yak991224,
We have now released a new spacedesk Android viewer version in the playstore. this includes a potential fix for this issue. Please try it and let us know if this fix the issue for you.
please note that this fix has not yet thoroughly tested, so your Feedback is really important to us.
Hi @elyrion,
We have now released a new spacedesk Android viewer version in the playstore. this includes a potential fix for this issue.
Please try it and send us your feedback.
Hi @merofabio,
We have now released a new spacedesk Android viewer version in the playstore. this includes update for the hover feature.
Please try it and send us your feedback.
Hi @mapman_jocke,
did you try dragging the spacedesk Driver Console window above the green section?
We are aware of this issue and this will be fixed on the next release.
In the meantime, please try to have the mouse cursor over the green section, as seen on the screenshot attached, and drag the window.
Hi
I´m can not mowe the console windows. I´m not happy with having it on my primary screen.
Hi @aarush-paul,
Is the tablet’s USB connection type set to File Transfer or Media Device MTP?
is USB debugging OFF?
Could you please try plugging the cable using the other USB ports?
Could you also try plugging your cable while spacedesk Driver is switched OFF?
Hi @spacedesker,
Could you please tell us what custom resolution are you using in spacedesk settings, as well as the resolution from Windows settings?
Could you also tell us what is the problem with the quality? is it that the text is too small to read?
keep in mind that when you are using a small device, the text will also be smaller. you can try other larger scale in Windows settings
The quality is just horrible. When i am trying to read text it is not possible at all through the spacedesk app.
I have selected the highest resolution possible. On my display the display is clear and nice but on SpaceDesk android there is the issue where the resolution is just not high and reading text can be difficult.
So I have an Android tablet (Lenovo TAB 4 10) and I used to connect with it via android usb though spacedesk. Suddenly from today morning, it suddenly stopped working. My computer would not recognise my tablet. Please help me out.
Hi @spacedesker,
since you are using duplicate mode, go to settings > resolution > Make sure that custom resolution is checked > choose custom resolution > From there, you can select your desired resolution or try adding it manually by typing your resolution.
Hi @spacedesk-christian,
unfortunately, the issue probably lies in the spacedesk driver and it’s somehow only related to Illustrator because I just installed the EasyCanvas app and pressure sensitivity works normally with it.
Hi @stigla,
It’s possible that the issue is indeed related to Illustrator. Have you tested the functionality without Spacedesk to see if the problem persists? Engaging with the Illustrator community could provide significant insights and potential solutions to this issue.
Hi @spacedesker,
Could it be that you are in extend mode?
If you wish to mirror/duplicate your main display to the spacedesk display, please change it via the Windows Display Settings. For further details, please refer to Desktop Extension or Desktop Duplication (mirror) Settings in Display Control Panel topic of our user manual, https://manual.spacedesk.net/DesktopExtensionorDesktopDuplica.html.
When trying to use spacedesk only the windows homescreen is visible on the android.
Opening applications is working but not visible on the android but the pc.
Hi @spacedesk-christian,
apparently, it is a problem in Illustrator as it works in other programs. Pressure sensitivity is greyed out and I have no clue what went wrong. None of the settings were changed. I tried uninstalling and installing a newer version of Illustrator with no success.
Hi @anwnd2ek,
Thank you very much for sending your DxDiag file.
For further analysis, please send us the following files:
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
My computer does not have any monitor connected to the onboard video card.
Whenever a new device connects via SpaceDesk Viewer, it automatically displays as second monitor, which is virtual.
I know that if you press Windows + P 3x times, the screen will be duplicated, but this can only be done using the physical keyboard, since the virtual keyboard only appears on the main monitor, which is turned off.
After this, the screen is duplicated, and the next connections happen normally, however for new devices the process is repeated.
My question is, is it possible for new devices to have the screen already appear duplicated?
Hi, I tried to install Spacedesk on my primary computer, but got an installation error I attached.
I tried after reboot and also checked my Window updates.
I also attached my DxDiag.txt file if that helps you to solve this problem.
Thank you.
