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  • #8349

    回覆至: Can’t Download

    spacedesk Lea
    管理員

    Hi @piecat,
    Please also send us the other requested logs.

    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log and setupapi.app.log files located in C:\Windows\INF

    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #8343
    spacedesk Lea
    管理員

    Hi @willynanita,

    About your 2 iPads, do they have the same device name and model?

    Could you please send us the diagnostic logs for this issue?
    – open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
    – click the Diagnostics on the left side panel
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – try to connect your viewer apps and reproduce the issue
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #8339
    spacedesk David
    參與者

    Hi AleksAlfi,

    the touch offset issue is definetly fixed in our latest spacedesk Android App version 0.9.98.
    It will become available within the next few hours.
    Please update your spacedesk Android App and check the fix.

    Thank you!

    #8336

    回覆至: Older iPad

    spacedesk Lea
    管理員

    Hi @rogo99,
    As long as the iOS version of your iPad is higher than iOS version 9.3, then you can use the spacedesk.
    For more info, please check the system requirements chapter in the user manual https://forum.spacedesk.netuser-manual/.

    #8335
    spacedesk Lea
    管理員

    Hi @roger,

    spacedesk Android Viewer app only support higher than Android version 4.1.
    I guess your current Android version 4.1.2 is not supported.
    For more info, please check the system requirements chapter in the user manual https://forum.spacedesk.netuser-manual/.

    #8332
    spacedesk Lea
    管理員

    Hi @elias2000k,

    Is your primary machine Windows 10/11?
    If yes, please send us the diagnostic logs of this issue, just follow the steps below:
    – open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
    – click the Diagnostics on the left side panel
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – try to connect your viewer app and reproduce the disconnect issue
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #8327
    Elias2000K
    參與者

    Immer wenn ich mein IPad mit mein Pc Verbinden will steht auf das IPad für ein Moment: “Disconnected – Display Off” und dann wir SpaceDesk beendet.
    Hab die Programme auf beiden Geräten Neu Installiert hat aber nichts gebracht.
    hat jemand ein Plan woran das liegen kann?
    Mein Laptop ist nicht mehr ganz der Jüngste…

    Hab ein :
    CPU:Intel(R) Core(TM) i7-2675QM CPU @ 2.20GHz
    GPU:AMD Radeon 6600M and 6700M Series
    RAM:12GB 1333MHz

    #8328
    Elias2000K
    參與者

    Whenever I want to connect my IPad to my PC, the IPad says for a moment: “Disconnected – Display Off” and then SpaceDesk is closed.
    I reinstalled the programs on both devices but it didn’t help.
    does anyone have an idea what could be causing this?
    My laptop isn’t that young anymore…

    have a :
    CPU: Intel(R) Core(TM) i7-2675QM CPU @ 2.20GHz
    GPU: AMD Radeon 6600M and 6700M Series
    RAM: 12GB 1333MHz

    #8318

    回覆至: Can’t Download

    spacedesk Lea
    管理員

    Hi @piecat,

    For further analysis, could you please send us the following:
    – run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log and setupapi.app.log files located in C:\Windows\INF

    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #8314

    回覆至: Server always OFF

    spacedesk Lea
    管理員

    Hi @alzambogmail-com,
    Could you please run the “services.msc”, find spacedeskService and check if you can start it there.

    #8311
    spacedesk Lea
    管理員

    Hi @agribble,

    Could you please check the following:
    1. Do you have VPN (Virtual Private Network) enabled?
    2. Is your wifi router settings has client/wireless isolation enabled?
    This setting prevents direct communication between connected devices/computers.
    3. Please check on your iPad Settings -> Privacy -> Local Network, if spacedesk is on the list and enabled?

    For assistance, please also check the Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/.

    greengolem
    參與者

    First, a huge THANK YOU to the smart folks at datatronicsoft for making and releasing this very cool tool! I am using it daily to give myself more screen real estate, and it (mostly, see below) works like a charm. I’m really impressed with the refresh and depth available when using a local network and higher-end tablet – graphics are very smooth!

    THE SETUP:
    I have an Android tablet connected as a desktop extension using spacedesk, with the latest server-side driver software (v1.0.42) and latest Android app (v0.9.97) as of 6/17/2022. The desktop (Windows 11) has a wired connection to my lan/wan/wifi router, and the tablet (Samsung Galaxy Tab S8 Ultra / Android 12) is on wifi (although I did try connecting to lan while troubleshooting, and the issue remained).

    The tablet connects to the desktop with no problems, and the desktop is extended. There appear to be NO network issues, and no errors during connection. After connecting, I am able to use the extended desktop as normal, moving windows between monitors, maximizing, and getting a good view on the tablet WHILE I AM ACTIVELY WORKING IN WINDOWS DISPLAYED THERE.

    THE PROBLEM:
    The problem presents itself after some idle time. If the view on the tablet (spacedesk client) is static for too long (several minutes), there will be a disconnect/reconnect cycle. The tablet will briefly disconnect, showing a black screen/bouncing text, and then reconnect, showing the extended desktop again. Most of the time, the main Windows desktop is not disturbed – Windows seems to believe that the extended desktop still exists, and it does not try to gather open windows back to active monitors. Sometimes the time between disconnect and reconnect is too long, and the extended desktop flashes (or does the Win 11 zoom in/out thing) and gets disrupted, then resets again on connect. Both scenarios are bad – I don’t want it disconnecting at all, even if it’s idle.

    TROUBLESHOOTING:
    I first tested different network connections, thinking perhaps there were traffic issues, but it persisted across different connection configurations.
    Then I started searching this forum, and found a few threads where the datatronicsoft rep asked whether the person’s screen had been active or idle. These were in older threads, and the rep usually recommended upgrading, but it got me thinking that perhaps screen activity was the issue (or perhaps screen activity, causing network activity, to keep network connections alive).
    There were also references to the “Disconnect Delay” setting in the Driver Console – there is no help for this setting (that I could find in app or docs) so I’m not entirely sure what it means – is it 1) grace period for server to not reset extended desktop when a client temporarily disconnects, because we’re expecting a reconnect, -OR- 2) timeout intended to actually disconnect an idle screen? I think it’s #1, but I would love to get the answer from a rep here. Regardless, I cannot set it to “0” – it just defaults back to “45” when the status is set back to “On”.

    THE WORK-AROUND:
    I opened my NVIDIA control panel and went to the first item in the menu, which is “Adjust image settings with preview”. This has a constantly-rotating generated 3D image (the NVIDIA logo) so that you can see anticipated quality changes as you change settings. I made the window as small as possible while still displaying the rotating image, and put that window on my spacedesk extended monitor (the tablet). I have attached an image of the window here.

    After doing this, NO DISCONNECTS ALL DAY, regardless of whether any other data was static / idle on the screen.

    I don’t think the NVIDIA window is necessary – but I do think some portion of the screen that is constantly updating is required for the work-around. Something that displays a small animated GIF might do the trick.

    It is interesting to note that, since I have the clock displayed at the bottom of every monitor on the taskbar, that at least SOME pixels are getting updated every minute. But this doesn’t appear to be enough.

    THE REQUEST:
    I’m hoping someone from datatronicsoft can chime in on this, and:
    1. Answer the question on the exact operation of the “Disconnect Delay” setting, and
    2. I would request a “keep-alive” feature be added to either keep a little more traffic going between the client and server (if network port timeouts are the root cause) and/or force-redraw the screen or a portion every now and then (if that helps).
    I understand this sort of brute-forces the fix, and it’s not clear to me where in the chain the timeout is occurring – but since this was a question from datasoftinc reps in the past, I assume it is a know potential issue, and you may have more insight into root cause. If the fix is elusive, you could at least have a keep-alive feature for current users until a more nuanced fix was available.

    Thank you again for all of the work on this, and I’m looking forward to the new upcoming releases and product offerings!

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    #8303
    agribble
    參與者

    I just downloaded the spacedesk Driver on my PC and the viewer app on my iPad and I cannot connect the two. I have a Cannot detect Server! error in the iPad app. I’ve confirmed they are both on the same wifi, on private network, and I disabled my firewall for private connections and still no luck. Can you help me connect?

    #8302
    sjpt
    參與者

    Is it possible to configure a videowall with two displays; one the ‘real’ computer screen (NVidia card) and the other a spacedesk display?

    #8298
    spacedesk Lea
    管理員

    Hi @tokunana,
    This is a regular Windows behavior.
    Maybe you can just switch OFF the touch or use the Touchpad (relative touch) in the spacedesk Viewer’s Settings.
    Or another thing you can do is check for the Windows Settings related to mouse and touch behavior.

    spacedesk Lea
    管理員

    Hi @freakymood,

    Thanks for sending the dxdiag.
    Now I know that you have Windows 7 as primary machine.

    Microsoft does not support Windows 7 any more. Nor can spacedesk.
    However, spacedesk Windows 8.1 driver still can be installed and works on many Windows 7 machines. On others it does not.
    These cases, we cannot support neither fix any more and this includes the current issue on your side.

    #8287
    spacedesk David
    參與者

    Hi AleksAlfi,

    thank you very much for your request.

    Could you please tell us the following facts about your android viewer?
    Android OS version?
    spacedesk Android App version?
    Your android device (full name)?
    Your android device resolution?
    Your android device orientation when the touch misplacement is happening – is it landscape or portrait. Are you changing the orientation mid-session and then the offset is happening?

    Thank you!

    #8272
    spacedesk Lea
    管理員

    Hi @kekzz98,

    Can you please download the Microsoft Troubleshooter program here:
    https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

    Run the “MicrosoftProgram_Install_and_Uninstall.meta.diagcab”, select Installing.
    After that, please try again with the spacedesk driver installer.

    #8265
    Kekzz98
    參與者

    Hallo,

    Ich habe SpaceDesk einmal deinstalliert. Jetzt bekomme ich es nicht mehr installiert. Mir wird immer wieder gesagt, dass eine ältere Version bereits installiert ist, aber ich habe das Programm nicht mehr auf dem PC! Dann kommt die Fehlermeldung: “Das angegebene Konto ist bereits vorhanden!”

    Gibt es vielleicht Dateien, die nicht richtig deinstalliert wurden und kann ich die dann Manuel löschen?

    Vielen Dank für die Hilfe

    spacedesk Lea
    管理員

    Hi @freakymood,

    This is a strange issue. It’s the first time we have seen it.
    Can you recover your main screen after spacedesk disconnects?
    If yes, could you possibly send us the diagnostic logs for this issue for further analysis?
    – open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
    – click the Diagnostics on the left side panel
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – try to connect your viewer app and reproduce the multiple cursor issue until it disconnects
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    By the way, is your secondary machine, Windows/Android/iOS?

    #8258
    spacedesk Lea
    管理員

    Hi @lior,
    For further analysis, could you please send us the diagnostic logs for this issue?
    – open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
    – click the Diagnostics on the left side panel
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – try to connect your viewer app and reproduce the disconnect issue
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #8257
    spacedesk Lea
    管理員

    Hi @qowmq,

    Thanks for the logs.
    It seems that something on your primary machine is preventing a spacedesk conection.

    We noticed that you have AhnLab V3 Antivirus on your primary machine.
    Could you please check if there’s an exception list setting on this antivirus app and just try to include spacedesk to allow incoming and outgoing connection.
    The following are the spacedesk details you might need for manual setting:
    service name: spacedeskService
    file path: C:\Windows\system32\spacedeskService.exe
    TCP/IP Port: 28252
    UDP Port: 28252

    #8256
    liamcharmer
    參與者

    Hello, I am using a Windows VM running on a synology NAS server. DS920+.

    I have got the spacedesk running and it works fine, however when trying to make it work with spacewall (and monitors everywhere). I turn spacewall on and it then dissconnects the devices.

    The VM is using vmvga as the videocard.

    Is there something I am doing wrong?

    jonathana
    參與者

    I appreciate that most users need to be able to use mouse, keyboard or touch in order to control their pc, however there is a valid use case where spacedesk is literally being used as a second monitor, and the keyboard and mouse tracking code gets in the way of being able to actually use the computer. one such time is when using it as a second screen for a virtual machine.

    it would be nice if you could select a check box in the windows settings that simply ignores all input methods, and only supply the display aspects of the driver.

    alternatively, if the various web, android, windows view apps could simply not send any inputs to the remote pc, this might work too –

    hey why not include settings to disable remote control in both the client and server apps.

    this would make the product usable, and i would be more likely to actually purchase it.

    • 該主題由 jonathana 於 2 years, 3 months ago 修改。
    FreakyMood
    參與者

    When I use spacedesk and connect to my laptop I can only see many cursors on my screen, and my spacedesk wiever disconnects from the server. When I connect with spacedesk this always happen. And I am restarting my laptop with keyboard after this. How can I solve this?

    #8242
    WookiDooki
    參與者

    Root cause was my AP and Fire HD Tablet. Recently, I upgraded my Internet and changed NAT(AP), too.
    Much faster but failed to connect when I tried to use spacedesk app.

    I installed back old NAT(Asus AC1900) which was exclusive for tablet and it connected to new NAT.
    They(PC and tablet) worked nice as before. Maybe Fire HD WiFi wasn’t compatible with my new AP.
    So, the problem was to devices, not Spacedesk.

    Thanks.

    • 該回覆由 WookiDooki 於 2 years, 3 months ago 修改。
    #8227
    spacedesk Lea
    管理員

    Hi @qowmq,
    Thank you very much for sending the dxdiag.

    1. Please send us the debug logs for the app crash using DebugView. Just follow the steps below:
    – download DebugView app here: https://download.sysinternals.com/files/DebugView.zip
    – extract the files from the zipped folder
    – run the Dbgview.exe as Administrator
    – make sure to only check the Capture -> Capture Win32 and Capture Events
    – while DebugView is open, please run the spacedesk Windows 10 Viewer app and try to recreate the app crash issue
    – you should find some “SA [xxxx:xxxx] …” traces in the DebugView, please save the logs and send it to us

    2. Please also try with spacedesk Windows 7 Viewer app (desktop version 0.9.39) and check if you get the same app crash issue.

    #8224

    回覆至: Something strange

    spacedesk Lea
    管理員

    Hi @fullychess,

    Thanks for sending the file.
    Is spacedesk is working now on your side? no more disconnect issue?

    #8223
    spacedesk Lea
    管理員

    Hi @tableter,
    I see.. so the installation worked? no more error message?

    As for the Panther Tab, make sure the Windows 10 tablet meets the system requirements before installing spacedesk.
    You can check the system requirements for spacedesk in our user manual https://forum.spacedesk.netuser-manual/.

    #8222
    Tableter
    參與者

    Unfortunately nothing happens.
    I almost doubted myself then.

    Then I ran the procedure on my desktop PC: no problem
    After entering the name of the msi file, the installation begins immediately and
    the text file is saved. But unfortunately I don’t need that.

    I would like to install spacedesk on my CSL Tablet PC HD (Windows 10 Pro),
    so I can use an older Android tablet as a 2nd screen.
    That’s the only way you can do something outdoors.
    The Panther Tab brings the brightness not here.

    It may not be possible to install this on the Panther Tab,
    even though Windows 10 Pro 64bit is running on it and can be used like a desktop PC.

    Thank you for the patient help.
    Gert

    #8212
    qowmq
    參與者

    spacedesk Viewer is installed from the Microsoft Store

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    FreakyMood
    參與者

    My system is Windows7 x86 / I have KB3063858 update but I can’t download Spacedesk because I have not qwace.dll

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    #8201
    spacedesk Lea
    管理員

    After the script has started and the file name has been entered
    comes the WIndows Installer window.
    If you then press any key, the prompt closes and nothing happens. The log files are not there either.

    Once you enter the msi file name, the script will launch the spacedesk windows installer.
    You can now close the command prompt window, then proceed with the installer window by clicking “Next” and so on until the error message show up.
    While msi installer is running, spacedeskmsi_trace.txt should be generated.

    #8200

    回覆至: Something strange

    spacedesk Lea
    管理員

    Hi @fullychess,

    Thank you very much for sending the diagnostic logs.
    However, DebugView.log file is missing (which contains spacedesk server traces).
    It seems that you did not download the DebugView before switching the Diagnostic ON.
    Please follow the steps below:
    – spacedesk Driver Console -> Diagnostics
    – click the “Download” button beside DebugView
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – try to connect your viewer app and wait for the disconnect issue
    – switch Diagnostic Collection OFF
    – click Save All Information button
    Then send us again the updated diagnostic files.

    #8199
    Tableter
    參與者

    Hello Lea,

    I followed the instructions exactly.
    After the script has started and the file name has been entered
    comes the WIndows Installer window.
    If you then press any key, the prompt closes and nothing happens. The log files are not there either.

    By the way, Windows does not block any app this time.

    I use this file:
    spacedesk_driver_Win_10_64_v1042_BETA.msi

    Seems more complicated…
    Thanks for the support
    Gert

    #8198

    回覆至: Disconnected

    spacedesk Lea
    管理員

    Hi @namichan,

    On your primary machine, please check first in the spacedesk Driver Console -> Diagnostic -> Incompatible Software, if there’s any incompatible software detected. Then just disable/uninstall, reboot and try again with spacedesk.

    If there’s no incompatible software detected, please send us the diagnostic logs for the issue.
    – click spacedesk Driver Console -> Diagnostics
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – try to connect your viewer app and reproduce the disconnect issue
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #8196
    spacedesk Lea
    管理員

    Hi @jmayes5jmayes-com,

    For further analysis, could you please send us the diagnostic logs for this issue?
    – open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
    – click the Diagnostics on the left side panel
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – try to connect your viewer app and send touch input for several times to reproduce the issue
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    Please also try to enable some touch setting on your primary machine (Windows Settings -> Ease of Access -> Mouse Pointer).
    Please check the attached screenshot for assistance.

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    #8195
    spacedesk Lea
    管理員

    Hi @qowmq,

    Seems like a Windows Viewer app crash.. which spacedesk Windows Viewer did you use?
    spacedesk Viewer for Windows 10 from Microsoft Store? Or spacedesk Viewer for Windows 7 (desktop version 0.9.39)?

    For further analysis, could you please send us the dxdiag.txt of your PC (client)?
    Just run dxdiag.exe, then click “Save All Information”.

    #8189

    回覆至: Server problems

    Yarni
    參與者

    Hi Lea!

    I turned off shadowplay and restarted, but both problems persisted unfortunately. For the spacedesk services not stopping, I figured out that this only happens when the virtual screen looses its connection to the server. I’m attaching new diagnostic logs to this reply.

    • 該回覆由 Yarni 於 2 years, 4 months ago 修改。
    #8187
    qowmq
    參與者

    The PC (client) cannot connect to the laptop (server).
    Laptop and PC are on the same network.
    A list of servers appears, and when connected, a black screen saying Connecting is displayed, but the window closes and no connection is possible.
    The attached file is a diagnostic log from the Spacedesk Driver Console.

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    #8184
    FullyChess
    參與者

    Hello

    My problem is very similar to this: spacedesk.net/forums/topic/unable-connect-to-my-pc/
    My primary machine is stationary pc (win10 20H2) and laptop xiaomi TM1703 (win11 21H2). For secondary machine i use android (samsung sm-200). With pc everything works perfectly. But something strange is happening with the laptop. After the reboot, the tablet sees the laptop and connects to it without any problems. But after a minute and sixteen seconds (attached a screenshot), the connection is interrupted and the tablet no longer sees the laptop. Manual input ip shows endless loading

    I have read several forum pages and did everything according to your instructions. Change wi-fi, reinstall app, run services.msc, change public wi-fi to private and back, go to Windows Firewall settings and check spacedeskService is allowed and more

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    #8183
    spacedesk Lea
    管理員

    Hi @tableter,
    Thank you very much for sending the requested files.
    However, the spacedeskSetup.log file is missing.
    We have checked the setupapi.dev.log file and unfortunately it does not contain spacedesk install traces.

    Could you please send the following additional files:
    – C:\Users\Public\spacedeskSetup.log file
    – C:\WINDOWS\inf\setupapi.app.log file
    – spacedeskmsi_trace.txt (please follow the steps below on how to generate spacedeskmsi_trace.txt)

    To generate spacedeskmsi_trace.txt:
    – please download the spacedeskMsiTraceGenerate.zip here:
    https://www.dropbox.com/s/vr17lj6n63k52rh/2022_spacedeskMsiTraceGenerate.zip?dl=0
    – extract the zip file
    – copy the most recent spacedesk msi installer inside the folder, then click the get_trace.bat
    – the script will prompt you to enter the msi file name then press enter
    – it will run the spacedesk installer until you encounter the error
    – then send the spacedeskmsi_trace.txt generated inside the folder

    #8180

    回覆至: Server problems

    spacedesk Lea
    管理員

    Hi @yarni,

    Thank you very much for sending the diagnostic logs.
    Based on the logs, you have Nvidia ShadowPlay/In-game Overlay enabled.
    Please disable it in Nvidia GeForce Experience settings (then restart the spacedeksService) before connecting a spacedesk viewer and check if you still have the issue.

    matmat077
    參與者

    Hi, I have an issue using Spacedesk. My Primary Machine is Windows 11. I have two android tablets connected with USB tethering. It always recognizes one of the android tablets and can connect and run well. I previously used Windows 10 and one of your colleagues showed me how to get both tablets working simultaneously by changing the device priority in Windows network setting for the tethered devices and this solved my issue. Although had to be done every time I re-booted. However since then I have updated the software and moved to a Windows 11 Pro machine. Can you please give me the workaround for using the two android tablets as extra displays tethered by USB as its network settings menu is different to the previous os. I love the software and would happily pay for the App as a one off payment to continue to use this great application. Appreciate your hard work developing and providing a really useful resource. Many thanks in advance for any help you can give me.

    #8172

    回覆至: Server problems

    Yarni
    參與者

    Hi Lea!

    1. I found spacedeskService in services.msc but it was stuck in the process of stopping and could I could not start or stop it.

    2. The connection was more stable yesterday and I had a hard time catching the issue (it did happen still, but with hours between) but today the display is turned off after a few minutes. I’ve attached the requested zip file in this post.

    The android version is 7.1.1 and I am using reverse usb tethering for the internet connection.

    #8170
    spacedesk Lea
    管理員

    Hi @jmgrobao,
    Thanks for the feedback.

    Can you quickly try to disable your Avast and check if spacedesk viewer can discover the server?

    By the way, what is your current network profile on your primary machine? Private or Public?
    You can check it via Windows Settings -> Network & Internet -> Properties.

    Are you connecting to your Home/Office Wifi network? Or is it a public WiFi?
    If it’s a home/office wifi network, could you please check if your WiFi router’s setting has network isolation enabled?
    This setting prevents direct communication between connected devices, so you have to reconfigure your router and disable it.

    #8159

    回覆至: Server problems

    spacedesk Lea
    管理員

    Hi @yarni,

    Thank you very much for reporting these issues.

    1. For the ON-OFF button, could you please try to run services.msc, then find spacedeskService and try to stop-start it (maybe a few times) and check if it’s also hanging.

    2. For the disconnection problem, could you please send us the diagnostic logs.
    Please follow the steps below:
    – Open spacedesk Console window -> Diagnostics
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – try to connect your viewer app and reproduce the disconnect issue
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    By the way, can you also tell us your android tablet’s android version? Is it connected over WiFi network/UBS tethering/WiFi Hotspot?

    #8158
    spacedesk Lea
    管理員

    Hi @blaze,

    Thank you very much for reporting this issue.
    Could you please try to run services.msc, then find spacedeskService and try to stop-start it (maybe a few times) and check if it’s also hanging.

    #8157
    spacedesk Lea
    管理員

    Hi @jmgrobao,

    Thank you very much for sending the diagnostic logs.

    We noticed that you have Avast Antivirus/Firewall on your primary machine.
    Please make sure to add spacedesk in the exception list.
    The following are the spacedesk details you might need for manual setting:
    service name: spacedeskService
    file path: C:\Windows\system32\spacedeskService.exe
    TCP/IP Port: 28252
    UDP Port: 28252

    #8156
    spacedesk Lea
    管理員

    Hi @tableter,

    For further analysis, could you please send us the following:
    – run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log file located in C:\Windows\INF

    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

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