Hi @RKY,
Thanks for reaching out. Could you please provide some additional details?
– What is the previous version of the spacedesk driver that you had installed?
For the meantime,
1. If you still have the installer for the previous version, please try to uninstall it using that specific installer.
2. Alternatively, you can attempt to uninstall spacedesk manually by navigating to the Windows Settings -> Apps & Features tab.
If neither of these solutions resolve the issue, please follow the steps below and provide us with the following files for further analysis:
1. Run dxdiag.exe on your primary machine, click “Save All Information,” and save the output file (dxdiag.txt).
2. Locate the spacedeskSetup.log file in C:\Users\Public.
3. Find the setupapi.dev.log file in C:\Windows\INF.
In your next reply, please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, and attach the *.zip file.
Hi @r3pek,
Have you tried clearing the browser cache and closing all browser instances?
Currently, the Spacedesk HTML5 viewer does not support HTTPS yet, because it is designed to operate over LAN, not over the internet.
We understand the importance of this functionality, and while we don’t have an immediate timeline for HTTPS support, our team is actively exploring ways to enhance the viewer’s capabilities in future updates.
In the meantime, if you have any other questions or encounter further issues, feel free to reach out. We appreciate your understanding and patience as we continue to improve the Spacedesk experience.
Hi Team,
I sent the business license inquiry to the email address below.
info@spacedesk.net
I look forward to your response.
Many thanks,
Hi @bigk64,
Thank you very much for sending the requested files.
Based on the dump file you sent, no spacedesk driver is involved in the system crash.
The crash is caused by this driver – “chdrvr01.sys”.
It is a CH Products driver installed in your primary machine.
Please refer to the dump analysis file we attached to this reply.
To further analyze, please also send the setupapi.dev.log file located in C:\Windows\INF.
Please save it also in zipped folder.
Hey guys!
I have a galaxy tablet S7 connected to Windows 11.
I’m trying to get the side button on my tablet’s pen to be used as an eraser button one OneNote.
This works fine on onenote for my android, but when I’m opening Onenote(office 365) for windows 11 via spacedesk for my tablet,the button doesn’t do anything.
Does anyone know where I can change this configuration?
The side button doesn’t even respond on the “Pen & Windows Ink” configuration for Windows 11.
Does spacedesk manage the device or is it windows?
Thanks everyone, awesome software!!
Hi @steamer,
Glad it worked out for you!
We will now close this topic. In case you encounter any spacedesk-related issues, just let us know and we’ll be happy to assist you
Hi @freschdude,
To clarify, did both cases above produce a distorted sound on the client (laptop)? Please be aware that we might take some time to resolve this issue, as we are still attempting to reproduce it on our end, and we have not received support cases similar to this problem.
In the meantime, to further analyze this problem, Please provide us with the following:
Diagnostic logs of this issue. just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– reproduce the issue. do not enable the USB Debugging option.
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected
and for your client-side (laptop) Please send us your dxdiag info by running dxdiag.exe on your client machine, click “Save All Information”, save the output file (dxdiag.txt)
Please compile all the requested files in a Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi,
thanks for your reply!
I activated USB Tethering (RNDIS) in developer mode. I switched off USB Android Option in Spacedesk driver console.
But now my tablet won’t connect.
Maybe I should look for another solution.
Thanks
Best
Alex
Hi @happy2023,
Can you maybe split the compressed folder into multiple parts? Or maybe upload it in dropbox or any cloud storage app which you can share the link so we can download it on our side?
also, going back to our question..Can you still remember the server and Android spacedesk viewer version that worked for you before you experienced the backscreen issue?
Hi @user10,
We have released a new spacedesk Driver v2.1.09 on the web. this includes a potential fix for the install issue you encountered.
To test this, just install the MSI and do not change the default destination folder (Program Files).
We look forward to your feedback!
Hi @majketchup347,
Have you already tried manually searching for the IP of your secondary machine? In case you haven’t, you can do that in spacedesk viewer app. Just click the “+” button and enter the IP or Hostname.
Could you also check for mismatched subnets on both of your machines?
Hi @glda19,
Are you talking about the spacedesk Driver Console? if yes, you can just search it in the window search bar to access it again. if it does not appear, please try to reinstall the driver again.
Hi @axl12,
yes, you are right. If USB Android option is switched ON in spacedesk Driver Console, then spacedesk Primary Machine grabs ALL USB connections to Android mobile devices. This is necessary to support multiple spacedesk Android Viewers over USB.
To run different Android applications over USB (e.g. file transfer etc.) you need to switch OFF the USB Android option in spacedesk Driver Console. You cannot run them simultaneously with spacedesk.
The only possible workaround is USB Tethering for connecting spacedesk Android Viewer. Then you can use other Android USB connections for different purposes simultaneously. Please check instruction manual for details about USB Tethering.
Hi @bigk64,
Please try to uninstall the spacedesk manually via documentation:
1. Troubleshooting Uninstall chapter https://manual.spacedesk.net/TroubleshootingUninstall.html
2. If #1 did not help, then please try Manual Uninstall (Troubleshooting Only) chapter https://manual.spacedesk.net/ManualUninstallTroubleshootingOn.html
Please reboot your primary machine (after #1 or #2) and try to re-install spacedesk by downloading the most recent spacedesk Driver from the website.
If you still encounter a PC crash while installing, please send us the following for further analysis:
– run dxdiag.exe on your primary machine, click “Save All Information”, save the output file (dxdiag.txt)
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
– most recent dump file (*.dmp) of your BSOD with spacedesk which is located in C:\Windows\minidump folder.
Hi @faiz,
is “Android USB Cable” already enabled in spacedesk Driver Console?
If yes, and you want to connect spacedesk via USB cable, please try the following:
– switch OFF the “Android USB cable” in spacedesk Driver Console
– plug USB phone cable to your primary machine and open the spacedesk viewer app (viewer settings will be accessible in this case)
– switch ON the “Android USB cable” in spacedesk Driver Console
If you want to connect spacedesk via WiFi, you have to switch OFF the “Android USB Cable” in spacedesk Driver Console and/or unplug the USB cable of your android phone.
Hi @marey140,
for clarification, Could you please tell us the following:
-is your main display’s resolution 1600 x 900?
-what is the native resolution of your client?
Could you please try to reproduce the issue again while collecting traces? just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– reproduce the touch issue
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
To answer your questions about the performance, Yes, lowering the compression does improve the performance when in Wifi, but please note that Highest performance is already achieved by cabled networks => cabled connection (e.g. native Android USB, ethernet) so you probably won’t need to lower your quality when using usb connection
Hi @happy2023,
Can you still remember and tell us the server and Client version that worked for you before you experienced this blackscreen issue?
For further investigation about this problem, could you please send us the Diagnostic logs of this Issue?
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– reproduce the blackscreen issue using USB connection.
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Okay loved this program when working. Tried using in Dec. and updated first. Ever since then I have had an issue. At this point I have the icon that brings up the console, but nothing seems to be working and will not connect to devices. Tried to uninstall, spacedesk is not in app list (so can’t uninstall) tried several ways found on internet but cannot find program listed to uninstall anywhere. When I try to reinstall or update from console computer crashes and restarts. I am using windows 11 any help would be appreciated. Thank you in advance.
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該主題由
bigk64 於 9 months ago 修改。
Hi,
I use spacedesk with a Android tablet via USB with a Windows 11 PC.
On the same PC I have connected 2 Android Mobile phones that are used as cameras with the OBS app.
Until last week that worked flawlessly.
But now suddenly while streaming my 2 mobile phone cameras stop working and I get a pop-up message on the mobile screen saying: “USB (spacedesk) Keine installierten Apps für dieses USB-Zubehör.”
Spacedesk is not installed on this mobile phones and I don’t need it no this phones.
Spacedesk from my PC seems to get a grip of my mobile phones and shuts off the OBS app.
I would be very happy if this can be solved. Thanks for your help.
Best
Alex
I don’t have speakers for my primary PC so I’m making use of a laptop as my speakers. turned on the “audio speaker” option, and it works, but there is really bad distortion and noise, as if there were radio interference. Any way to fix this?
Spacedesk on android plays the sounds just fine, I have absolutely no complaints with it. Hell, the latency is near perfect.
I’ve attached audio recordings of what my laptop sounds like.
Until about 4 weeks ago, the USB connection from Windows 11 (Server Spacedesk) to Android Tablet Samsung Tab S7+ Software one UI 5.1.1 Android 13 worked perfectly.
Now I always have a black screen when I connect via USB. Wifi works perfectly.
Strangely enough, the connection with an old Samsung tablet Android 9 One UI 1.1 with USB still works perfectly.
I had bought the Business licence, but unfortunately without success.
Can you give me a type?
Hi @dougw03,
Thank you very much for the input.
This needs to be discussed with the spacedesk team. we will get back to you as soon as possible.
Hi @user10,
You might need to reboot your machine first. could you please reboot your machine and then try again with the installation?
if the issue persists, could you please provide us with the following files?
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
I get an error message from windows installer during the installation phase “Installing Spacedesk Service”.
Hi @struct2009,
Glad it worked out for you!
We will now close this topic. In case you encounter any spacedesk-related issues, just let us know and we’ll be happy to assist you.
Hi @struct2009,
We have just released a new spacedesk Windows Driver v2.1.08. This release includes a fix for the non-working keyboard input when connected to USB.
Please update your Driver version and let us know if this works for you.
Looking forward to your feedback!
I recently updated Spacedesk and keep getting this huge message everytime I connect to it which I do alot so it’s a little annoying.
Is there a way you can make it smaller or maybe not every single time you connect, just once everytime you open the program on windows?
Thank you ❤️
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該主題由
Rouven 於 9 months, 1 weeks ago 修改。
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該主題由 Rouven 於 9 months, 1 weeks ago 修改。
Hi @kergekacsa,
Just an update with bug #1. based on our iOS developer, this is now an expected behavior. The on-screen menu has to be used to disconnect your iOS viewer from your server.
We also released a new spacedesk iOS v1.75 in the store. it includes a fix for issue #2. Could you please try it and let us know if it’s working on your side?
Hi, Could you please add additional text to the license agreement to clarify the following scenario:
I use personally owned hardware (Win11 Desktop PC + Android Tablet) to connect to my employers work systems. – A Bring Your Own Device/BYOD Scenario.
Does this classify as Commercial or Personal use? Do I need to buy a commercial license for using spacedesk to give me an extra screen on my personal machine, because I use the machine for “work purposes”?
Thanks in advance for your reply.
Karl
Hi @nofolobricity,
There is actually an option to hide the tray app from the taskbar, you just have to go to the System tray (the little arrow at the bottom right side of the screen). you will then see the spacedesk Icon > Right click and click “Hide Connection Window” This will allow the spacedesk tray app to permanently be hidden inside the windows system tray.
Please see the attached screenshot for further assistance.
Short supplement to the previous answer: Maybe you installed version v2.1.5 of spacedesk Driver on your Windows Machine? v2.1.5 had a bug. Possibly it always shows licensing message maximized after every single Viewer connection. If you have v2.1.5 on your Windows Primary Machine, then please update to 2.1.6 Please let us know if this helped.
Hello, with spacedesk, when I connect via USB, the Viewer license message appears. Unfortunately, I can’t remove or turn it off. I can only force the message to go away through Task Manager, but it reappears every time I connect. It’s annoying and not what the tool is supposed to do.
My tablet have a resolution of 2000×1200
But in spacedesk the markt with * is 1280×780 Stange
I see as max resolution 1980 ×1200
EXPIRY of BETA VERSIONS!
BETA versions switch to black and white when they expire.
BETA versions expired on December 31st 2023.
Please update to the newest version of spacedesk DRIVER software (v2.1.6) for Windows PC and most recent version of spacedesk VIEWER from the App-Stores (Google Play, Apple and Microsoft) or from the spacedesk website (Windows 8.1 Legacy Viewer).
Hi @gduquette
Can you please quickly try with smaller resolution and check if you get the same result.
In case you have Nvidia graphics adapter, please make sure you disable the Nvidia ShadowPlay/In-game overlay/screen recording before connecting the spacedesk viewer.
By the way, which spacedesk Windows Viewer did you use?
Microsoft Store version? Or Windows 7 Viewer (Desktop version 0.9.44)?
Hi @glda19,
Please make sure that the screen reoslution you selected has the same aspect ratio as your tablet screen to prevent black bands on the left and right side.
In the spacedesk Android Viewer -> Settings -> Resolutions -> Choose Custom Resolution, please choose the resolution that matches your device’s aspect ratio – the one with (*) mark.
I ran some tests: image quality and color encoding don’t affect performance much, but resolution and framerate matter. So, the issue is likely with my GPU, not SpaceDesk.
I have two Microsoft Studio 2 PCs and want to extend the display from one to the other. They are both 4500×3000 dpi. When I run spacedesk at the native resolution I get a black screen. on the extended display.
Any ideas on how to make this work?
Hi @kyransparda,
For further investigation, could you please send us the Diagnostic logs of this Issue?
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– reproduce the blackscreen issue using USB connection.
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Yes, I have reinstalled the Spacedesk app for assurance. However only 2 out of 3 of my android devices work on Native USB:
1. Redmi K20 Pro on custom ROM (works on both LAN & native USB)
2. Huawei Mate 10 Pro on stock ROM (works on both LAN & native USB)
3. Samsung Galaxy Note 3 hlte on custom ROM (works only on LAN but not native USB)
The Samsung Galaxy Note 3 seemed to have connected to the server as the touch was responsive on duplicate screen. However only black screen was shown the client. I have reinstalled Samsung USB driver, readjusted the resolution and used new USB cable. I still couldn’t get any picture to show on client. The connection seemed to only lasts for about 1 min then abruptly dropped off, however the client side doesn’t seem to show it was disconnected. Only 0 connections were shown on the spacedesk driver console.
Hi @evalexan,
Thank you very much for providing the required files.
Have you tried the suggestions on my last reply?
Could you tell us what settigns are you using in spacedesk Android viewer? (Quality, Encoding Color Depth, FPS, Rendering Color Depth) .
Hi @kyransparda,
So you tried two Android devices and Native USB works on them..
Could you please try the following:
-restart your Android device
-clear spacedesk cache/data in your phone app settings
Hi,
Apparently I have a similar problem. I am running my Samsung Note 3 SM-N9005 hlte on custom rom (Lineage OS 18.1). The Local Area Network option works but not the USB connection. I am certain that it was connected on USB because the watermark of free license popped up on the client end. However all it showed was just black screen, I enabled touch screen and duplicate display and I can able to pause/unpause media on the client end, however the was no picture shown. The USB connection on SpaceDesk driver console dropped out a minute later but the client side didn’t show it was disconnected.
I’ve tried reinstalling the android driver, reinstalling spacedesk, enable and disable USB debugging, tried other USB cable. Nothing works. However, I used another two of my android devices, one is running a custom rom as well and the other is not, both of them work.
Hi @jigglypug,
Just to clarify, is this your settings on spacedesk Android viewer?
Image quality: 100
yuv 444
60 fps
RGB 888
Also, could you tell us if there’s a difference in performance if you change or lower the quality and bit depth settings?
Hi @jigglypug,
Thank you for trying the above suggestions.
for further investigation, could you please send us the Diagnostic logs of this Issue?
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– reproduce the issue using USB connection.
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
-Could you please check if your spacedesk Android viewer app and spacedesk Windows Driver is updated to the latest version? if not, please update it.
-if they are already updated to the latest versions, maybe reinstalling them could help.
-can you also try to plug you cable to different ports?
Hi @evalexan,
For #1, Could you tell us what resolution are you using? maybe you can try a smaller resolution and see if the performance will improve. Could you also check if videowall is enabled in spacedesk Driver Console, if yes, please try to disable it.
if possible, could you also provide us with diagnostic info, just follow the steps below:
spacedesk Console > Diagnostics > click “Save all information” (you do not have to enable the ‘diagnostic collection’ option) > click NO on the pop-up admin privileges permission then save the output in a single zip file and send it to us.
For #2. The non-commercial window pop-up is designed to remain visible in the taskbar unless you are using a viewer with a commercial license. minimizing it is the only thing to do, this behavior is expected for users who uses free versions or non-commercial viewers, and the only way to remove this window is by switching to a commercial-type viewer.
Hi @doylechris,
Unfortunately, this is not possible with the current spacedesk features. however, you can try looking for other ways, there might be a third-party app that can help achieve this with spacedesk but we do not have any idea for that.
Hi @bill-sargent,
Unfortunately, we cannot provide old versions to users, could you please try uninstalling the old version by following this chapter UNINSTALL ON WINDOWS PRIMARY MACHINE -> Troubleshooting Uninstall on our user manual?
Link: https://manual.spacedesk.net/TroubleshootingUninstall.html
Hi @jigglypug,
Please try connecting via native Android USB cable instead of USB tethering.
You can refer to Direct USB Cable Connection chapter in the user manual – https://forum.spacedesk.netuser-manual/#item_11715
